Recent Reviews from AutoNation Honda Covington Pike

These people are not to be trusted. We came to them needing a key made because the fob to my mom's key had split open. We were not having any problems starting the car. Our only problem was that the key and the fob were separated. After doing who-knows-what to the car for an hour, while we sat in the lobby, a little snot-nose kid whom they unfortunately hired, came in starting out with the words, "I'm going to be as transparent as possible." I was ready to slap him after that, but he goes on to say that the key may not work in which case we would need a new ignition and that if the key did not work and we chose not to have a new ignition, we would still have to pay for the key. My guess is that they had already done significant damage to the ignition, because he said they had a hard time getting the key out. They should have come and asked us how we had been getting the key out. Anyway, we gave the go-ahead and sure enough the key did not work. The new ignition was going to cost 875 dollars, which is information that should have been given to us before we allowed them to touch the car. Yes, we should have been smarter. But after battling with the snot nose kid and finally talking to a manager, they agreed to "release" our car to us if we paid 60 dollars for the key that did NOT work. We did, happily, just to get away from those criminals. When we got to my house and turned the car off, the old key would not work anymore either. So, we have a car with a new key that doesn't work, as well as, an old key that doesn't work anymore either. To say that I am pissed beyond DESPAIR is putting it lightly. Never go to these people. Never!!!! And I will comment that my mom bought her car brand new from them and she had faithfully been going there for over 5 years to get her oil changed, and belts changed or whatever was needed. Every time she went they talked her into spending more money for things she had no idea she needed. I'm thinking we've been scammed all along and that this was the biggest scam yet. AND MY MOM IS 70 years old!!!!

Jennifer Baber Oct 11, 2017

I am a person who enjoys doing surveys and posting reviews good, bad, or indifferent, but in the case of this 1997 BMW Z3 Roadster, I have been trying to figure out how to respond as I have mixed feelings. I knew that the car was used, but what made me go with you is that you had inspected the vehicle. I first asked for the other set of keys day one and found that there was no second set of keys. I seen that there was a little leak and in need of struts reported, but as I was out with my son with the top down the top of the rear storage compartment flew into my son's lap on day two and I still have not heard back from Derek about that. I was very embarrassed to say the least that had to have been overlooked in my thoughts but I am not sure as I went to work this past Wednesday night and when leaving found water in my car. I went to find out what the issue was and it seems as if someone patched up the rear window rather than replacing the top of the convertible and this would have been discovered during inspection of the vehicle. I went and bought a cover and for the past few days the car has been covered. Buying as Is understood but when I asked about any issues I was told that everything was working fine. I thought this was a blessing and now I am feeling like I was bent over and violated. I should have followed my mind to return this vehicle after the nasty way Steve Rogers spoke to me on the Friday before, but because of what I felt was great service that I received from Derek and Lamar, I figured it was just a person having a bad day, but now I am not sure. I spent more than I desired because I trusted in your availability to look over a potential trade-in, but I feel that Auto-Nation Honda will do whatever it takes to make a sell. Now you see why I have not responded, because I am a God fearing man, that has been reminded to first discuss the situation with the one that has wronged you, before getting anybody else involved. So there it is, not pretty, but God knows it is the truth.

ablanesr Aug 6, 2016

I am very frustrated since I need to do the third visit for the same minor problem of my Odyssey. I purchased an Honda Odyssey from here 6 years ago with Honda Care and have done most of maintenance here. Recently we keep hearing abnormal noise after driving it for 20-30 minutes. I visited this place several months ago but the technician couldn't diagnose the problem since the noise doesn't come out before 20~30 minutes driving. Although it cost me 2 hours for the visit and I was upset, I could understand it. Today I visited the service department again since the noise is so annoying. When I turned the vehicle to the front desk receptionist, Mr. Josh, this morning, I requested more than 10 times for not turning off the engine before letting the technician hear the noise since once we turn it off, the noise won't come out till 20 minutes driving on the road. However, after I repeated my request for more than 10 times, Mr. Josh still turned off the engine and insisted that the technician could diagnosis it easily and get it fixed. There was nothing I could do except waiting for a positive results. Guess what? 45 minutes later, a technician approached me and told me he couldn't diagnosis it since he couldn't hear the noise. We drove the car on a road for a while but apparently the noise didn't come out because we were on the road for only 10 minutes. The technician today is a very decent and great gentleman. After I showed him the video I took, he has some initial judgement for the problem and claimed that he has ordered some parts for me. I did talk to the receptionist, Mr. Josh, before I left today and try to explain why I requested him more than 10 times for showing the technician the problem before turning off the vehicle. He provided some obvious unreasonable explanation. I live in Germantown and have to visit this Service Center the 3rd time for this minor problem. While I am glad with the assistant of today's technician, I am very disappointment with the receptionist today.

Hui Zhang Mar 21, 2016

The next morning, I noticed I had big scratches down the hood of the car. I took it in and Trent got it fixed it without any hesitation. I love my car! I feel like I got a very fair trade in on my 20 yr old beat up Honda Civic. The price that I paid for my new CRV was very close to Fair Market Value. There were options that were added to the car that weren't reflected in the selling price on the website. These options raised the selling price by about $2,000. Trent did explain that those options are added on by Honda. I do know that he's telling the truth. It's not their fault. Besides, the options were nice and were actually ones that I added, when I was playing around with the Build a Honda toy on the Honda website. I just didn't think it was entirely honest that they didn't show that price on the web. I did feel badgered by the guy who worked up my contract. I was in the chair for at least an hour, when I could have been out the door in 15 minutes. I truly felt like I wouldn't be allowed to leave, until I agreed to an extended warranty of some kind. He wasn't going to give me my contract, until I finally relented to a very small and basic plan that will afford me 8 years of mechanical protection and five years of coverage on my tires. He assumed credit for an extra $500 that my salesman (Trent) gave me towards the purchase of the new car. I thought that was hinky that he stole credit for something that the salesman did for me. He thought I didn't notice. Apparently, he thought I was stupid. I just let him do it and didn't say anything, because he seemed very proud of himself. He used the $500 as a bargaining tool to get me to purchase an extended maintenance plan. After he wore me down to a bloody nub, I agreed to the nominal maintenance plan, just so that I could get out of that freaking chair and go home. It only raised my monthly payment by about 20 dollars, and I figured it would be a good investment. God knows in Memphis, you'll pick up bolts and nails in your tires at least three times a year. I do understand he's just doing his job. But, I don't think it's good customer service to keep hammering on someone that long. I mean come on. We're talking about a Honda. I barely put any money into my old beater, until it turned 16 years old. Literally, I made my decision on the car that I wanted, before I even showed up on the lot. I worked with Trent over the phone and had it all figured out, right down to the financing. As soon as I knew that I'd get the lowest finance rate Honda financing offers, I was over there to sign the papers. I had picked out the car, on the web. I knew the color and style that I wanted. I had done my research on the web and I knew what I was willing to pay for the car. I even had a VIN number! As soon as my salesman got me the numbers that I wanted, I was ready to sign and get out of there. My salesman, Trent Dorsey, was wonderful to work with. He was truthful, respectful and moved things along quickly. I wish I had a separate grading option for "hassle free sale by the salesperson," because I'd give him 5 stars. I didn't feel like I was being jacked around with, just because I am a woman. He and I pretty much had struck the deal in about 30 minutes (that even includes the test drive), but the contract guy held me hostage in his office in that chair for at least an hour. Except for that part of the experience, I was completely satisfied with my purchase and haven't had a single moment of buyer's remorse. I would have given the experience 5 stars, if I didn't feel like my contract was withheld, until I agreed to buy a maintenance package.

Sandra Doyle Feb 7, 2014

The next morning, I noticed I had big scratches down the hood of the car. I took it in and Trent got it fixed it without any hesitation. I love my car! I feel like I got a very fair trade in on my 20 yr old beat up Honda Civic. The price that I paid for my new CRV was very close to Fair Market Value. There were options that were added to the car that weren't reflected in the selling price on the website. These options raised the selling price by about $3,000. Trent did explain that those options are added on by Honda. I do know that he's telling the truth. It's not their fault. Besides, the options were nice and were actually ones that I added, when I was playing around with the Build a Honda toy on the Honda website. I just didn't think it was entirely honest that they didn't show that price on the web. I did feel badgered by the guy who worked up my contract. I was in the chair for at least an hour, when I could have been out the door in 15 minutes. I truly felt like I wouldn't be allowed to leave, until I agreed to an extended warranty of some kind. He wasn't going to give me my contract, until I finally relented to a very small and basic plan that will afford me 8 years of mechanical protection and five years of coverage on my tires. He assumed credit for an extra $500 that my salesman (Trent) gave me towards the purchase of the new car. I thought that was hinky that he stole credit for something that the salesman did for me. He thought I didn't notice. Apparently, he thought I was stupid. I just let him do it and didn't say anything, because he seemed very proud of himself. He used the $500 as a bargaining tool to get me to purchase an extended maintenance plan. After he wore me down to a bloody nub, I agreed to the nominal maintenance plan, just so that I could get out of that freaking chair and go home. It only raised my monthly payment by about 20 dollars, and I figured it would be a good investment. God knows in Memphis, you'll pick up bolts and nails in your tires at least three times a year. I do understand he's just doing his job. But, I don't think it's good customer service to keep hammering on someone that long. I mean come on. We're talking about a Honda. I barely put any money into my old beater, until it turned 16 years old. Literally, I made my decision on the car that I wanted, before I even showed up on the lot. I worked with Trent over the phone and had it all figured out, right down to the financing. As soon as I knew that I'd get the lowest finance rate Honda financing offers, I was over there to sign the papers. I had picked out the car, on the web. I knew the color and style that I wanted. I had done my research on the web and I knew what I was willing to pay for the car. I even had a VIN number! As soon as my salesman got me the numbers that I wanted, I was ready to sign and get out of there. My salesman, Trent D., was wonderful to work with. He was truthful, respectful and moved things along quickly. I wish I had a separate grading option for "hassle free sale by the salesperson," because I'd give him 5 stars. I didn't feel like I was being jacked around with, just because I am a woman. He and I pretty much had struck the deal in about 30 minutes (that even includes the test drive), but the contract guy held me hostage in his office in that chair for at least an hour. Except for that part of the experience, I was completely satisfied with my purchase and haven't had a single moment of buyer's remorse. I would have given the experience 5 stars, if I didn't feel like my contract was withheld, until I agreed to buy a maintenance package.

sandra40 Feb 7, 2014

My experience at this dealership was horrible. I filled out an inquiry online just to try out my luck with my credit. I wasn't really expecting to really go to the dealership and meet with someone but when they contacted me after several phone calls I decided to go. First off, I was greeted by someone named Terrence who initially was friendly but when I told him I was looking for Napoleon Green, he stated that he was the one that spoke with me not Mr. Green. So Terrence proceeded to ask me for my social security number I am assuming to look up my credit which I had already stated wasn't the best. After doing this he hurried me over to Napoleon Green whom also upon my first meeting was very friendly, nice, and outgoing. He assured me that he would be able to help me in spite of my poor credit and that I would be hearing from him on the next day. He informed me to call him around noon. I indeed did call Mr. Green just to be told by him that he had just got to work and that he was still waiting on an answer from the banks and would call me as soon as he received one. I kind of felt as if he hurried me off of the phone. Well, I never did receive a return phone call from Mr. Green. I called two days in a row just to be told back to back that he was with a customer but that the message would be given to him. I still received no return calls. I understand that I have poor credit, I was not even expecting to get a car I more so did this to see where my credit standing was if I did need to get another vehicle. I feel that because of my poor credit I was treated poorly. It has been over a week since I visited the Covington Pike location and I still have not received any return phone calls and still have not been made of aware of any decision at all by the so called banks Mr. Green was waiting to hear from. If I had, had better credit I may have had a different experience than the one I did have. A simple phone call is all I would have liked to just let me know something. Just because someone has poor credit does not mean they should be treated any differently. You don't know the complete circumstances surrounding or know what may have caused someone to have poor credit. So don't judge! I just wanted a chance to see. Dobbs Honda treated me unfairly and in this instance was very unprofessional.

Le Jones Apr 27, 2013

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