Recent Reviews from AutoNation Honda Covington Pike

Excellent service department!

Prompt, Excellent service department. Always get car when promised.

Excellent Customer Service!

I will NEVER take my car there again. They put my life in danger. Any skilled technician should know better, see #1 and #2. 1)After I refused to purchase a new $160 tire for one that could be patched/plugged due to a nail, they jammed the bolt causing me to purchase another and making it very difficult & costly to remove. Btw, the tire was able to be patched/plugged after they said it could not be (not on shoulder or sidewall, less than quarter inch). 2) They rotated the tire with the nail in it to THE FRONT, making it very dangerous in the event of a blowout. They knew better but were teaching me a lesson, I guess. 3)The technicians left my car in complete disarray after replacing the passenger air bag, which was on recall. The contents of the glove compartment and center console where strewn on the floor in a complete disregard of my property. They made NO attempt to return the items. I'm accustomed to them trying to sell you extra services. I know how to say no or accept a reccomendation when warranted. I don't know if this was done because I didn't want to purchase additional services but it was negligent service with complete disregard. My complaint fell on deaf ears. No return call yet.

I had a very pleasant experience at the AutoNation Honda Service Dept. on Covington Pike. My Service Advisor (Mike Powell) was extremely knowledgeable, courteous and friendly! The waiting area at this facility was very clean and comfortable and I'm very pleased with the work that was done on my car! I would definitely recommend this service facility to my friends. TYVM!!

Quick service, great people. Will continue doing business here

Went in for an oil change and tire rotation and the service was completed quickly and without any problems. I would go to this service shop again.

I love my new Certified 2018 CR-V Touring! Coolest car I have ever bought! The people are very nice and easy to deal with.

I love this location. I have bought 2 cars from them. The service department is amazing. I have never had an issue with anyone. Chase Cass is a phenomenal manager. Jay Pickens is another one of my favorite service writers.

Did spend time answering any questions I had and never acted like it was a problem. Also spent time going over all the different options this car had and left the door open to come by or call if I had additional questions.

This experence was terrible Jason said my car was all most done with but when I arrive back to auto nation my car had never been pull in for service at all my car had been their almost 3 hrs & I was 1 hr late for work then the salesman ask could I give 45 more mins of wait time ( really) I wouldn't recommend them to no one that was bad service

Service is always done quickly. Staff is knowledgeable and friendly.

Excellent Service by an excellent staff! They also provide free coffee and donuts while waiting for your car to be serviced.

Everyone in the service department are amazing. Speedy efficient service and great customer service. They are a very welcoming bunch of men and women!!!! Hopefully I will be able to find service this great with my move to Virginia.

Terrible offered services I didn't need. What I did need was not indicated. Same day of service, 30 mins after, they indicated battery was fine, it died.

They did a great job! Very helpful and efficient. Mike always does a great job.

Had a very positive experience purchasing a new Honda HRV today. David Howell was a great sales person so ask for him if you’re in the market for a new Honda! Appreciate Trent and the whole team for making the process painless. Love my new vehicle!!

Very nice and professional, the best dealership I been too..

Walter Crawford and Don Wood were the best! I highly recomend them.

The follow up left something to be desired and I ended up going "home" to Chevrolet but I can't knock the customer service. Zach went above and beyond in trying to help me after an accident totaled my truck. He did more than I expected and I'm sure more than he needed to do to help me and it was truly the best encounter I've had with a salesman. I sensed that he was just as disappointed in all of the hurdles as I was. Zach's a good guy; give him your business.

Went to the shop to get the door handle fixed on my CRZ. Hour or so they come back telling me my latch is broke. The part alone was over 750.00. Previously AutoNation Body Shop had repaired the door. I called them because 750.00 seemed unreasonable. They ask me to come out. They told me it wasn't the latch - but that was a crazy price. Said it is the handle. Quoted me right at 300.00 for parts and labor. I had always trusted the shop in Covington Pike. Never questioned prices. Maybe I should have. I will continue to use AutoNation Honda Covington Pike but from now on prices will be looked at in detail.

I made an online inquiry about a vehicle. I received two emails from what I believe are automated responses. I replied to both email and have received no acknowledgment of my emails.

Very easy to set up appointment, drop off car and pick it up.

Good service. Was just in for an alignment and oil change

I've been a customer since 1992. Although the name changed a few years ago, the quality of service remains consistent.

Have been very easy to work with and provide necessary adjustments (oil, etc.) to my car.

Took my 14 month old and my 4 month pregnant wife so I could purchase her a used Odyssey. Went on a test drive with the salesman riding shotgun,he was rude and kept saying,"take a right",and then said, "it's gonna be a right every time". We went maybe two blocks. How can I get a feel for a vehicle in that short of time?? Then he got me to fill out the credit app,and kept rushing me and trying to show me how to,like I was unable to read. I had the car I just bought in December for a trade in. They told us to wait in the back near the service area while they drove it and ran my credit. We sat there for a hour and fifteen minutes,I finally walked to the front to make sure everything was ok. They were both sitting in the office on there phones texting or on fb. Neither one had come to tell us they were ready. Then he comes out and says I need to sign this paper so they can have the bank look into it?? I thought that was what the credit application was for!! So I asked him what was the deal on my trade,he rudely said,"it's right there in front of you,on the paper"! They offered me $800, and the KBB on my car is $2500. When I said that wasn't enough,they didn't seem to want my business at that point. Then the other guy says to my wife that the paint was bad. And then told us to keep our car then,and pay himcashh for the down payment. So we drove 2 hours to MemphisPike Honda For absolutely nothing except to be insulted by two salesman who act as if they were better than us bc we didn't have the cash to pay for the down payment. And also the dealership in my home town on Alabama,had made the trade in offer of $2400, they just didn't have the vehicle we wanted. Memphis Pike are crooks.

I had purchased a pre-owned Honda 7 seater from them recently. It was sold to me at a particular price since it had already undergone a timing belt change and at the time of purchase it seemed that the vehicle had a lot of miles and a few years left before the next timing belt change was required . But on my last visit despite my reminding them of the aforementioned fact , timing belt was changed . They did check and told me it was already 7 years since the last timing belt change. But after coming to home , I discovered that it had 2 more years still left to its life .

Thank you again for the service on my 1995 Honda del sol.

I would say that the experience was good overall. Buying a car isn't exactly a fun process, but they made it relatively easy. It would have been better if I didn't have to wait as much before actually getting to talk with the salesman.

2 of my Honda Logo chrome and black valve stem caps are missing

No repairs required at this time. Tyler Greene did a super job getting us what we needed and wanted. Everyone associated with AutoNation Honda was extremely courteous. Although we really liked the CR-V, we would have looked at other dealers except for the fact that Tyler Greene invited us in for a test drive. He did a great job selling us the car. We drove the car to Rogers, AR and back home to Millington, TN. We've put about 1,000 miles on our 2018 CR-V, and it is all we hoped it would be. Thank you, Tyler Greene, and thank you AutoNation Honda.

Wonderful service..even the wait was enjoyable. Will go back for other service..did not feel I was getting pressured and this is very important to your women customers.

Excellent service with very short wait time --friendly employees --courteous follow-up

Service Department was very helpful. They made me an extra set of keys for my car. A key that would unlock my car door was also made since I had recently locked my keys in my car. I had to get the police department to come unlock it. I also had a recall on my car that they informed me about and fixed it while I was there. That was appreciated very much.

Good, nice and friendly greeting and service.

Too ghetto

Very nice people who were not pushy at all.Worked with me to put me in the right car.They made it a great experience..Will buy from them again.

I showed up without reserving and Autonation performed the oil change and drove us to a nearby restaurant while doing the job. Excellent service and nice facilities to wait in. Thanks

The team is extremely friendly and knowledgeable

I hate car buying with a passion, the haggling, the back and forth, the walk out and they call you at the end of the month saying they want to make the same deal they turned you down on earlier. We do our homework when it comes to buying a car and where Wolfchase Honda went back and forth wasting our time and failing to make a deal, Autonation Honda met our price without haggle. It's car buying the way it should be.

Great customer service if you do want to go to autonation stop by the one on Covington pike and ask for jay seems real cool and down to earth and concern about your issues and execute it very well

I have had one of the best experiences with this dealership than I have in quite a while. I really appreciate how everyone goes out of their way to make you feel special.

The service/repair staff were friendly and helpful. I did not have to wait long for the service.

Very fast and friendly service. I came in and had a few questions about the service and was answered with no problem at all. And the wait wasn't long at all.

We were happy with the overall willingness of the Service Dept. But we waited over 3 hours to have a tire changed and rotation.. there were other customers who came in after us and left before us.... plus we had a 2 year old with us... so that aspect of our visit was VERY unpleasant

These guys are always professional and courteous. I very much enjoy getting my services done here.

Autonation has a great service department. Joshua Lee did a job well done at keeping me updated as they were working on my car and conveying what needed to be done next to keep my car in top shape. I would highly recommend AutoNation to anybody.

Not consent.

My Sales person was relaxed calm and understanding which is what I needed. He listen to what I had to say then found the perfect car for me!

Excellent experience -fast professional service . the car runs better

Great dealership great service! I purchased a 2017 Honda Civic 1 year ago and I still love this car as if It was the day I purchased it.

Overpriced. Bad customer service. Will not be back.

Went in to Get an Oil Change, Service was terrific! The service department always take good care of me!

Joshua Kidd provide excellent service and he informed me about issues I would not have ever none. I will now only take my car to the dealership to get serviced.

The service I received I feel was very good. The service the department was very attentive and kept me informed during the service.

The customer service at the dealer is the best I've experienced.

They always have had great service, but sometimes you could end up waiting awhile. I'd say it is worth it!

TRIED TO GET RESPONSE FOR OUT DOOR PRICE NEVER RESPONDED WANTED TO SEE BEST OFFER BEFORE WENT TO DEALER BUT WOULD NOT SEND ME A QUOTE.

I have been to a lot of service centers; you can tell this one cares about their customers.

Worst experience ever. This older guy with 70s style glasses was very rude to me. I came in to the shop to ask a question and he didn even look at me. He wasn’t doing anything just staring out in space. I asked him were could I make an extra copy of my keys and he didn’t even look at me the whole time we were looking. I couldn’t bring my car because I lost my keys and there wasn’t anyway of bringing my car. I won’t go back to that honda service place.

After extensively researching vehicles online, I settled on a 2014 Chrysler Town and Country at AutoNation Honda. When I arrived to test drive the vehicle I met Venson and he took extremely good care of me. We ended up purchasing the vehicle and have been very happy with our new ride. Thanks so much to Venson and all the folks at AutoNation Honda. They were all very professional and helpful to us. I highly recommend them if you are looking for a new or used vehicle. Brad and Mona Baker, Jonesboro, AR

I want to thank the most amazing salesman. There is nothing more frustrating than buying a new car, but this man went above and beyond to help me. He was the most patient and gentle soul. If you (ladies especially) are in the market for a new car, go see David Howell at AutoNation Honda at Covington Pike, Memphis!

Honest answers to difficult questions.

Everyone was helpful and made buying a new care nice and easy.

I want to thank the most amazing salesman, David Howell! There is nothing more frustrating than buying a new car, but this man went above and beyond to help me. He was the most patient and gentle soul. If you (ladies especially) are in the market for a new car, go see David at AutoNation Honda on the Pike. THANK YOU DAVID!!!

We had an excellent experience at AutoNation Honda Covington Pike. Kevin Rayford went over and above in helping make this a positive experience for us. I would highly recommend working with him.

I have purchased two vehicles from here within the past 4 years. It was such an easy experience. No hassling. No pressure. I literally drove on the lot and off the lot with a new vehicle in less than 2 hours both times. Great service. Fair trade in values. Fast financing information. Quick paper work.

I read the excellent reviews the Honda CRV, and even though I had never owned a Honda I decided to give it a look. The sales staff at Auto Nation Honda were helpful, knowledgeable, and professional. They made our buying experience very enjoyable.

I worked with Mr. David Howell, internet sales. He was patient, pleasant and easy to work with. I knew what I wanted when I contacted AutoNation Honda Covington Pike, so the process was not difficult at all. The CR-V I wanted was not in their inventory, but Mr. Howell was able to get it to their dealership in a day. Many years ago, I bought my first Honda, an Accord, from Covington Pike and so far, I'm pleased with the sales and service.

Service is terrible. Had a recall on my car and they said the repair would take an hour. When I arrived they suddenly changed the time to an expected 2 hours. At three hours I asked when it would be done and they still weren’t finished and seemed to not care at all. Fine place to buy a car but get it serviced elsewhere if you prefer honesty and good service.

I had a service situation with my Honda van while I was in town for the Liberty Bowl. The situation ended up being a bit complicated, but in the end turned out as best as it could. Chase, the service manager there, handled the situation very professionally and fairly.

Ok

Great dealership, good service, Terrance is the best sales man... go to him😁

Everyone was kind and helpful. Service was done in a good timely manner. No confusion.

The car buying process was easy and I would buy again from them.

Not very trustworthy.

I found the people friendly and helpful

The worst experience in my life. They mixed up information and their fault in the translation is costing me over $600 this is the third time they have screwed me. Avoid buying or dealing with them at all costs.

*****DO NOT BUY A CAR FROM HERE!!!****** They will find a way to screw you over. Just a corporate company after the money. Sold us a warranty that we paid 1400$ for and found out later the the warranty was never going to cover anything on the truck. THEN THEY WOULDNT GIVE US OUR MONEY BACK!! Idk how they can sleep at night knowing they are screwing people out of money like that. My fiancé was in there today trying to get our money and it’s not just him, there was another couple dealing with the SAME THING!! So save your time and money and go somewhere else.

It's clean and neat. It is not crowded. The staff is very helpful and explains everything to you.

MisLeading

Customer service very poor.

Staff needs to work on customer relations. Very poor. No cordial relationship. Like they are not happy to be there. I've been to better service centers. Needs a lot of work.

Soon as I pulled up Josh was there to help me search for a new car. By the second car I had already made my decision. He made everything seem so simple and easy. The process was simple with the entire team and I drove off the lot with a brand new Honda Civic 2017. She?s such a beauty! Thank you Autonation Honda Covington Pike!!!

Got me in and out within a half hour and did a satisfactory job servicing my 08 Honda Civic

The experience of buying a new car was awesome there. Very helpful and polite. Went in and back out with a new car.

Great service. Fast and very helpful customer service.

They were supposed to send me a price but did not.

Customer Service was horrible. I had to track someone down to find out about my vehicle. I was told by 8165 Mike Powell that it would be 1.5 hours at the beginning. 2.5 hours later i was told that the job itself was 1.5 hours. Lack of communication. It was not a welcoming environment. The exit is too small to get through. I usually go to Wolfchase Honda. I will for now on. No i will never come back to this location for anything. I wanted to give 0 stars , but it wouldnt post! 😡

Great experience. Love my car and everyone was so nice. Will recommed your dealership to friends. My car was washed and looked great. Thank you!!

Went in for a simple test drive instead he decided to run my credit long story short I didn't get a chance to test drive. He felt like if I wasn't buying today it wasn't a point in test driving. I thought I was very rude and will not be purchasing my vehicle from this facility!!!

Service repair was very timely and my service manager was very helpful in explaining the repair

totally happy with my 2015 Accord so far! but only had it 5 days!!! I let my own mechanic check it out, which I recommend for a used car, and my car checked out fine! will let you know in a month or so!

Dependable, trustworthy...my go to place for service

I was treated with courtesy and professionalism. The service Representative, Josh, at Honda on Covington Pike, Memphis, Tn., listened to my request for service and what I wanted checked. He kept me informed about what they were doing and told me what needed replacing and told me the cost. The service was done in a reasonable period of time.

Easy in and out, took care of vehicle as needed. Clean, neat waiting area with good coffee.

Courtesy driver. Quick turnaround. Competitive pricing on big jobs; a little expensive for basics.

Had to call in to check on vehicle. I was suppose to receive call Monday or Tuesday, I called Wednesday. Also sent me to enterprise leasing for rental had terrible customer service. Decided to not get the rental (yes I had all the requirements to rent) but just such bad service. Did not rent a car.

Best dealer. i am recommending this dealer in Memphis Metro area.

This was my second purchase from Auto Nation. Friendly fast efficient!

Great service and recommends this dealer. Great customer service, polite and curteous.

Venson was my salesman. He went above to make sure I had everything I needed and made the experience a good one b

It was very good experience to buy my Honda odyssey in this dealership.

Very good experience...................:...............

VERY VERY VERY rude salesman!!! A friend mine was looking for a new car. After we looked Nissan cars with a very nice salesman, we stop at this place to see Honda cars. When we drove up, a salesman approached to us without saying hello or introducing himself. He said with attitude "are you looking for a new car?" We said "yes". Then we asked about the car we were looking at. No explaining, he answered yes or no or it's on the sticker on the window. Because of the sunshine, we could not read the sticker on the window. After three questions, without saying anything, he just went into the building left us on the parking lot. We looked at each other could not believe what just happened and left the Honda dealer. We are sorry to bothered whomever you are for five minutes and will not bother you ever again. I'm sorry that I couldn't give negative stars!!!

These people are not to be trusted. We came to them needing a key made because the fob to my mom's key had split open. We were not having any problems starting the car. Our only problem was that the key and the fob were separated. After doing who-knows-what to the car for an hour, while we sat in the lobby, a little snot-nose kid whom they unfortunately hired, came in starting out with the words, "I'm going to be as transparent as possible." I was ready to slap him after that, but he goes on to say that the key may not work in which case we would need a new ignition and that if the key did not work and we chose not to have a new ignition, we would still have to pay for the key. My guess is that they had already done significant damage to the ignition, because he said they had a hard time getting the key out. They should have come and asked us how we had been getting the key out. Anyway, we gave the go-ahead and sure enough the key did not work. The new ignition was going to cost 875 dollars, which is information that should have been given to us before we allowed them to touch the car. Yes, we should have been smarter. But after battling with the snot nose kid and finally talking to a manager, they agreed to "release" our car to us if we paid 60 dollars for the key that did NOT work. We did, happily, just to get away from those criminals. When we got to my house and turned the car off, the old key would not work anymore either. So, we have a car with a new key that doesn't work, as well as, an old key that doesn't work anymore either. To say that I am pissed beyond DESPAIR is putting it lightly. Never go to these people. Never!!!! And I will comment that my mom bought her car brand new from them and she had faithfully been going there for over 5 years to get her oil changed, and belts changed or whatever was needed. Every time she went they talked her into spending more money for things she had no idea she needed. I'm thinking we've been scammed all along and that this was the biggest scam yet. AND MY MOM IS 70 years old!!!!

I contacted Auto nation Honda Covington Pike by internet. An employee by the name of Mary Shaffer replied too my Internet request. Mary said in her e-mail "your way not our way". I loved that slogan! There are a lot of details that went into the purchase of my new Honda Accord SE. I will not go into all the detail, because I would have to write a book and I just don't have the time. I contacted two other dealers promising me a great deal and they did not deliver. I walked into Honda Covington Pike and they delivered on their promise and I drove home a brand new 2017 Honda Accord SE. This dealership never had an attitude toward me like the other two. I am happy with my purchase and if I am in the market for another Honda; I will certainly return to this dealership. Thanks very much Mary Shaffer and Auto Nation Covington Pike. Paul Ward

My salesman was great, Terrence Wilkins

Auto Nation Honda on Covington Pike is a great place to buy a car...........they make you feel at home from the moment you walk in the door, until the moment you walk out with your purchase. Terrence Wilkins was very patient, understanding, and willing to work with me.

To start, I arrived 20 minutes before the service area opened so that I could be first to drop my car off and get to work on time. There was no sign to indicate which bay(s) would open, so I ended up waiting for 20 minutes only to have the bat next to mine be opened, meaning that the cars waiting there were in front of me. I also feel like I was mislead as to what was being done to my car. A diagnostic was run, but I wasn't told, until I got the invoice/receipt, that the diagnostic hadn't found anything, and the repair done was a suggestion as to what might help the problem I was experiencing with my car. Then, I was told that the price would be ~$550. That price did not include tax, and that wasn't made clear until, again, it was time for me to pay. Finally, there was a miscellaneous charge on my bill for $35 that wasn't explained to me at all. It's been less than 24 hours, but my car seems to be running better, so there's that. This experience did nothing to improve my distrust of auto mechanics, and I was very disappointed.

Good cars good prices

Customer service was great!!!. I got the car I wanted with no problem they really worked things out for me in my favor Mr. Rizwan Khawaja is a great man!!!!

I had an easy, straightforward experience at Autonation Covington Pike. Rizwan and Trent were knowledgeable and responsive, and helped me get a really good deal on my new 2017 CR-V. I would definitely go back.

Everything was okay until we had paid for teh car. Then we had to make several calls about the tag/license. Everyone was always friendly. It just seemed that once the money changed hands and we had the car, then things slowed down considerably.

It was overall a good experience. I would like for the salesmen to work as hard as they can to get the APR and note down the first go-round rather than having to go back and forth, however.

Very nice facility, efficient intake process, and comfortable waiting area. Had recall work completed and a complimentary safety check. Felt the prices quoted were high for the recommended safety work (battery, air and cabin filters). I may return here but I will price-shop elsewhere first.

Average in everything

Overall excellent experience. Very informative about needed service.

I needed a car and did my research. I did not expect to be treated with tailored service before AS WELL AS after! I was advised without any influence on the choices of car prices. This gained my trust. Getting a call days after my purchase was a lovely touch. I've heard great things about this place...and I see why. If anything, the customer service alone will make you feel comfortable you are shopping in the right place!

Extremely slow for just a simple oil change. And the techs are sales driven. Expressing all the things that they found that needs changed. Not efficient and poor customer experience on top of that.

Everytime I go to Auto Nation Honda on Convington Pike in Memphis, Tn I pay different prices for my oil change. I never paid 50.00 for my oil change. It may be because every time I go I have different service men that charge you what they want to charge you. Also, the waiting time could be better for an oil and filter change. It shouldn't take 2 hours. Other than that if you are buying a car there Mr. Rizwan is a great salesmen.

Great customer service for my Honda CR-Z! My tires were ordered Saturday and replaced on Thursday.

You won't find a better environment for purchasing a new/used car. Everyone at this dealership, from the GM to the service technicians, are the best! I've purchased 4 cars from here and will be purchasing more in the future.

Decent for service. Comfortable waiting room. Prompt and courteous staff.

Quick and efficient. The atmosphere was very clean and inviting.

Service employee was efficient, friendly, and professional. Received immediate assistance, paperwork time was minimal, and service was performed within an acceptable time frame. Overall experience was very positive.

It was great. Staff was pleasant and work was completed in a timely manner.

My husband carried our car in for service because it didn't want to start. I called the service department and they said that I could bring it in immediately if I could or contact my roadside service. The car was carried to the service and the mechanic said that he would have us in and out in 45 minutes or less and that's exactly what he did. Auto Nation Honda provided excellent service!

Service was performed per conversation with Service Manager in an efficient timely manner.

I contacted AutoNation about a 2017 Honda Civic Si. They had one in the color I wanted with only three miles on it. I was offered a fair price for my trade and the staff was friendly. The Civic Si rocks and I would recommend this dealership. It was worth the drive from Little Rock. Thanks.

We had an awesome experience. I will definitely tell my friends and family to buy a car from here!!

The most ignorant incompetent rip off Honda dealer in either side of the mississippi.I fully recommend to all STAY AWAY!!!!! I had awesome service from every Honda dealer I went to except these thrives.

I will highly recommend this place to my friends. Everyone was helpful and polite.

Worst place to think of purchasing a car. We went there to look at a car to which we were very much interested. Got my paper works done, they had their payment up too high, told them no. Left but they call us to come back the next day,( please note that my paper work was done). We called ahead of time , told them we were on our way. Got there , the lead us to the financing department where we sat without any acknowledgement for over an hour, after being acknowledge by a financial rep ( auto nation covington pike tn) came an apologize and said I will be talking to you in a few mins. After this he pass us by around 7 times, drink his coke and then chatting with co workers. (Please note that we stayed there for almost 3 hours). Perhaps he thought that I had not fit his criteria for owning one of their car. Not knowing that I had changed my mind about getting a note but rather was gonna pay in full. We walked out and got better business elsewhere. The sales rep said manager was going to give us a call, no one called. They were so disrespectful .

Friendly, fast service. Comfortable waiting area. Helpful staff.

Hands down, AutoNation Honda on Covington Pike surpasses my expectations in all things Customer Service.

I was very pleased with the process of the purchase of my new car. Mr Larry Murphy and the rest of the Auto Nation Staff were very helpful in making the decision to purchase the Honda Accord 4 door Sedan. I am happy. Thanks Guys!!!

It was ok experience not what i would expect specially when you buy $40k plus car. Both of my car remote key had tonnes of scratches, also you don't get any complimentary key chain or pouch to hold the paperwork. You get whole bunch of paperwork in an envelope which is already torn apart. I choose for the delivery date to be a week after the purchase, i took appointment for 4.30pm and when i got there, the sales Rep was busy with other customer, so i was attended by other sales Rep who didn't had proper knowledge abt new features in 2018 Odyssey. After he was done with his explanation he went away and i sat in waiting area waiting what to do next untill i had to request the desk person to make announcement on the intercom. Overall it was a cheap feeling experience from one of the largest dealership chain in the US Auto Nation.

Cheap and careless dealership. Got my new 2018 Odyssey with little dirt inside, both of the new remote keys had tonnes of scratches on vehicle with just 30 miles, and no effort to make buying process a great customer experience. Even CarMax has better Customer experience evn though they sell uses cars.

Very prompt and courteous service from Zack and the crew when I went in for a recall service on my 2010 CR-V. In and out in about an hour - as promised. I've never had a bad experience in this service department.

very courteous, quick response, very helpful, they spent quite a bit of time explaining every thing about the process and the workings of the car

Very disappointed with my experience with the service department. Do not believe they are honest and act in the best interest of the customer. They tried to tell me I needed new tires when I purchased new tires from them that only had under 20k miles on them. Was told the technician read the wear pattern incorrectly after I complained.

The wait was long (3 hours), for an oil change and alignment, but customer service was very good and employees were attentive and friendly.

Took them 3 hours to diagnose a an A.C. clutch error which I walked in telling them that was the issue to begin with. Service advisor Josh said it would take an hour or so but he would update me if it was longer since I was waiting. After TWO hours I had to go ask the status on my car. After that I asked him to contact my warranty company to check into if it was a covered repair and he said he would take care of it and call me the next day. At the end of the next day I called and was told he forgot. All of this before my car has even been serviced. Not impressed with this location AT ALL.

Andy in the Service Center was very helpful and kept me informed of what was happening with my warrantied repair. I would definitely bring my Honda Insight back to AutoNation Honda.

Great buying experience. Very helpful sales staff. Would buy again!!!

The wait was long (3 hours), for an oil change and alignment, but customer service was very good and employees were attentive and friendly.

I took my honda accord because the engine light came on. The service department said that there was to much oil and found nothing else wrong with the car.I was charged $148.00 After traveling about 100miles the engine light came on again after 150miles the service light came on also. I paid $148.00 and had more problems then before coming to have my car serviced.

Your people are great, but it's obviously all about money. Your guy did tell me all the things that could happen, and sad to say, I spent $140 and now have no glove box and the latch is gone. The clips were broken when they pulled out the box, so the only option became the $550 option for a new box.

My experience with autonation honda,Covington pike, was bad. I found this place on there, I was told they have a white Altima, o get there never seen the white one, but the salesman showed me another car. The price changed 4 times, the car wasn't anything near what I was told. So they said the price would b lower, I asked them to check out the whole car, they didn't. I purchase the car on thursday, on Saturday the airbag lite jumped on a couple of times. Didn't drive the car none on Sunday. Monday 7/17/17,I called the sales manager, he didn't have time to talk, so now I am stuck with a unsafe car. Which I no u r not supposed to sale a car like dat with safety hazards

My experience wasn't good, and the salesman lied to me on so many different conversations. I probably won't recommend this place to my friends nor family. Bad communication

Mike Powell was awesome. I went in for a oil change. It was done timely and professionally.

Great service and very pleasant waiting room. Loved the popcorn and coffee drinks.

From the first phone call I made it Auto Nation Honda my experience was nothing but positive. They made the entire process easy & enjoyable. I love my new 2017 Honda Civic EX! The staff was all very friendly & helpful. They never made me feel pressured at all. I'm looking forward to driving Honda's for life & I plan on buying them all from Auto Nation on Covington Pike!

The dealership was clean, the associates were knowledgeable, and the car is a joy to drive.

Will never buy or shop here ever again they sold a vehicle out from under me. Do not trust them.

They were quick to get the servicing completing and did a very good job. All were so pleasant and easy to deal with and will recommend to all. So nice.

We knew what we wanted and used true car for information. We got the car for a good price. Walter was great! Overall great experience.

We came and was able to purchase what we wanted at a very good price.

Friendly reasonably priced service!

When I came in, I told them I had hit something in the road and something was hanging down. My son placed it back but it needed something to secure it like new. That was not discussed to me when it was finished. My service package is due and I asked who I would speak to. They said the salesman that sold me my car don't think she still worked there. I would think someone else could have explained the process to me.

This was the best service I received in a long time from this dealer shop. I have been coming to this location since I purchased my car in 2010. I visited a month ago and I was not pleased. The last person was rude and had another associate to check me out because he didn't want to do it. Ever since the change, the customer service have not been great. However,on June 19, 2017, Joshua Kidd was awesome. He had a pleasant attitude. He really showed how much he appreciated his job. I really was pleased and satisfied.

2007 van, 160k miles. 1. In april my A/C went out. They fixed some leaky valves, recharged, 2 days later it was out again, different part. Second time in, the check engine light also had come on. They said the valves needed adjusted, about 900 bucks. And they never addressed the original problem, which was driver side periodically blowing hot air while rest is cool. The air does seem to be working now. 2. Friday my engine was destroyed, both cams bad, since engine light didn't come on I drove until it was too late on interstate. Engine now ruined. Perhaps the cams were fine in April, perhaps not. But bottom line is I gave 1400 dollars to them in april, and now I'm giving 4k to another shop to put in a used engine. No culpability in Memphis, I can't give a good review.

This is not the first time I got a car here. I worked with Eric Benefield, and not only did he show me all the options I had to choose from, but he worked with me to make sure it was comfortable for my budget. The management is awesome and worked hard to get me the best deal. I always have the best experience here, and walk away feeling excited about my new car! I'm a customer for life!

Mr. Kidd was very nice and helpful. He was friendly and made his best effort in helping me.

2007 van, 160k miles. 1. In april my A/C went out. They fixed some leaky valves, recharged, 2 days later it was out again, different part. Second time in, the check engine light also had come on. They said the valves needed adjusted, about 900 bucks. And they never addressed the original problem, which was driver side periodically blowing hot air while rest is cool. 2. Yesterday my engine was destroyed, both cams bad, since engine light didn't come on I drove until it was too late on interstate. Engine now ruined. Perhaps the cams were fine in April, perhaps not. But bottom line is I gave 1400 dollars to them in april, and now I'm giving 4k to another shop to put in a used engine. No culpability in Memphis, I can't give a good review.

Quality services, would have been a five if offered a car wash.

Poor service....

I went in to get the recall back seat replacement for my 2016 Odyssey, and as usual, they were on top of their game. I was there at 6:45 a.m., for my 7:00 appointment, behind four other cars. They opened two bays on time, I was out of there by 8:00. Always courteous and polite, on time, clean facilities, very accommodating! They take the pain out of waiting for car repair and maintenance.

This is how maintenance should be. Quick and effective! Thanks Honda.

By far, the easiest car buying experience I've ever had! Friendly, knowledgeable staff provided efficient, quality service. For me, shopping for a car can be overwhelming with all the options--but the staff broke down all the information so that I felt like an expert when I drove away in my beautiful new car!

My Service Advisor was Andy Patton very knowledgeable and very professional.

I was flat out lied to on the financing, just for a 500.00 dollar down payment. I think if it couldn't be done I should have been told before closing deal, and I found out later. Lesson learned never trust anyone, read for yourself.

After my new wipers were installed, I called (twice) to ask "why was there still a streak dead center in my view when I use my brand new windshield wipers?" Still awaiting a response to my call..otherwise I would have given a 5 star rating.

I bought my Honda CRV at AutoNation Honda Covington Pike in 2005 and have had them service my Honda since that time. They always do a good job!

Got a letter in the mail informing me of my 2004 Honda Odyssey having a recall on the safety restraint system and that the airbags could deploy without having a crash, which I thought was crazy so I quit driving the car and asked Honda if they could pick my car up from my house so I wouldn't get hurt. They gave me the classic run-around and so I had to ask friends to drive behind me in case I crashed, which, thank god, I made it to auto nation in one piece. Got there and they were nice and everything. My car was in good condition and had no indicator lights on in my obd, which the service guy checked before taking the car in for the service. They were courteous and it would have went well, but now they say something else is now wrong with my car because they couldn't get the srs and airbag light to go off on my obd! Then they said I now have to buy a part to fix it and my car had no lights on when I brought it in. I shouldn't have to pay anything to get a recall done so I'm not happy. I had no known problems with my car, bring it to the dealership, now I have a problem with my car and I have to come out of pocket to fix it. I don't need this. I shouldn't have brought it in.

Excellent service by service rep, Zach. Quick check in, service was done promptly. I was called when they were completed, didn't have to hunt him down at the end of the day to find out status of repairs, like other places. Price was reasonable.

Andy was very knowledgeable and courteous. I'm so glad they have a shuttle service. Richard was a delightful and safe driver when he drove me to and from my home. The mechanics seemed to have done a great job. They definitely didn't didn't soil the interior of my car. I really enjoyed my experience with Autonation Honda!

One of the best car buying experiences I've ever had. Very relaxed and enjoyable. No pressure. Very relaxed. Highly recommend talking with John Barnes my salesman.

One of the best car buying experiences I've ever had. Very relaxed and enjoyable. No pressure. Very relaxed. Highly recommend talking with John Barnes my salesman.

My experience was pain-free as usual. The Customer Car rep was courteous and professional and my car was serviced promptly. As always, the waiting area was immaculate and provided a comfortable atmosphere. Two thumbs up!

love working with mr will whenever I come into the services dept for service he is honest and explain the needs of my car in a language I can understand

Purchased set of tires. Fast quick service. Tires at a competitive price.

One of the best car buying experiences I've ever had. Very relaxed and enjoyable. No pressure. Very relaxed. Highly recommend talking with John Barnes my salesman.

A bit clumsy, lack of charts of available options color charts etc. Also not informed about why trunk mat wasn't in car. Still waiting to hear. Texted the salesman over a week ago. Never saw good breakdown of pricing.

Go see Steve!

The workers are nice but they so called "fixed" my brakes and 3 weeks later they're squeaking . Also they claimed the fixed my drive belt a few months ago but I took it to a better mechanic and they said it looks terrible and needs to be replaced. Don't go here. Every time they "fixed" a problem I ended up having another problem shortly after. And they over charge .

This was my most pleasant car buying experience at a dealership. The staff were attentive, gave me a great deal and the whole process took very little time.

Great service. Mr Joe is a great salesman.

Great service. I would purchase a vehicle from them in the future.

This is my second visit to the service center. On both occasions, no one acknowledged me when I entered. It wasnt crowded but no one seemed to be concerned that I was there with issues.

The sales team for my 2015 Honda Pilot did a pretty good job in showing the car and holding the car until I arrived to look at it from out of state. The primary reason I rate this experience as 3 stars is I identified 3 issues that needed to be fixed/addressed before I left. One was a missing headrest (rather random!) which they were able to find a replacement. One was a broken dome light and the other was scratches on the exterior that needed to be buffed out on the passenger side of vehicle. The salesman took the car to the service center but I did not notice that they had not properly fixed the dome light (they only replaced the cover but the light didn't work) nor had they buffed out the scratches until after I left with the car. So, they did not live up to their bargain and not much I can do about it since I am out of state. I was able to get the dome light fixed at my local Honda dealership after they had to order the part (makes me wonder if the AutoNation Honda just tried to gerry rig it) but can't do anything about the scratches. So, that's why they only get 3 stars. If you want to buy from them, and you identify issues make sure you wait until after they finish fixing them to inspect it before signing any paperwork as you can't depend on them keeping their word.

Very expensive. Quoting a lady in the waiting room $79.95 to change a cabin filter is a bit much. Paper filter takes ten minutes to change.

Service was the best ever and the folks there were everything I could hope for and more! I hope it stays this fantastic so I will be able to look forward to the next visit rather than wishing to avoid it. If it does remain this way, I will never consider going anywhere else and I will buy only Hondas in the future.

This replaced my 2008 Honda CRV with over 100,000 miles on it. Very happy with the car. Only thing missing is the 6 CD changer. The new cars take only 1 CD at a time.

Great place to buy and have your Honda serviced. Very helpful service people.

Great experience every time I go the dealership on Covington Pike. Bought 2 CRVs and use the service department routinely.

Andy Patton was my salesman. I purchased a 2015 Nissan Sentra and I LOVE it! After totaling my precious car, andy was great and made this such a stress free, smooth experience. I told him what I wanted and what price... he made it happen! Thanks AutoNation Honda & andy!!!!

Purchased a 2017 Honda Civic Hatchback manual from Reggie and Phillip. Couldn't have asked for a better buying experience. All my questions were answered after appropriate research. They didn't just give me a quick answer and then look it up later. This is the second car I have purchased from this dealership and it will not be the last.

We bought a new Honda Pilot with Terrance about a month ago!! He gave us 5 star service and we are so happy with our purchase!!! Thanks Terrance and all the guys we worked with! You made purchasing a new car effortless!

Decent collection of cars. The sales rep take personal interest in understanding your needs and getting you the best deals.

I was looking for a red 2017 Ridgeline. I contacted three Honda dealers in the area by email and specified exactly what I wanted. Only Autonation on Covington Pike was responsive to my search. They started looking for the truck that I requested. One of the other dealers tried to move me up to another upgraded Ridgeline and the other dealer never responded with any information of what I ask for. When someone is looking for a red Ridgeline RTL what they want is a red Ridgeline RTL...

I have a 2002 Honda CRV, 170,000 miles and still going strong. Mike the assistant manager helped me out and was very straightforward and honest about costs and repairs. The car is running better than it has been in quite sometime.

John Barnes and Alex took great care of us when we purchased our new Cr-V. I would recommend them to anyone in The market for a new Honda!

I was there for a oil change The staff is nice and courtesy and the wait was not long at all. The even serve you doughnuts and coffee while you wait. �

Quick and easy purchase from Alex. We came in from out of town. Alex had the vehicle prepped, and no tricks were presented. Would definitely recommend.

Great customer service! It was the quickest and easiest experience I have ever experienced when purchasing a car. I shopped around and did my research and they got me the best deal hands down!

Bought a new 2106 Odyssey from AutoNation on Covington Pike in Memphis Tennessee in July of 2016. Sales personnel were great. However after purchasing the Odyssey it took over 4 weeks to get paperwork to get tags. Also purchased the extended warranty and still have not not received it from them after 7 months. No contact from service department on when to bring in the vehicle. All i can say is great sales but their service is really bad. Apparently their employee turnover is extremely high. The vehicle has been excellent overall but will purchase from another dealer next time.

Many thanks to Mike, Steve, & Ron, for helping me find & purchase the car I wanted. #happycustomer #AutoNationHCP5stars

Friendly and helpful sales personnel. Allowed me to browse without pressure. I absolutely love my CRV and feel like I got it at a great price.

Great place to get a brand new ride but I would be weary before purchasing a used vehicle they have a wonderful service team but they do not back their inspections up I had a problem missed on the inspection and they refused to help get it fixed I offered to buy parts and see if they would help me out with labor cost but refused to.

Ok place not to friendly but ok

So when I first showed up there I had set up a test drive appointment to drive a car I had seen on the website, the sales man sent me an email and even called to confirm the appointment but when I showed up I had to ask for the sales man. The sales man came over and said he was going to get the keys. A few minutes later he came back and told me the car had actually been sold a few weeks earlier. This was disappointing due to me spending the time and gas to drive here and him not even taking the time to look the car up before hand so he would know if it was still there, answer my questions and just basically do what a sales man is supposed to do. So I ended up sticking around and ended up buying another car there on the lot. The same sales man did a good job with this part except when I bought the car he told me I would receive it with a full tank of gas which when I picked it up was not full, but only a quarter full. But later a few weeks later after I still hadn't received the paperwork I needed to get my title and tags I called the guy back and asked what the deal was. He asked for my number and said he would call me back. I waited a week then after not hearing back I called again, he did not apologize or anything but told me the same thing. So at this point I was fed up with him so waited a few days and then I called and asked to talk to the manager, who when I told him what had happened still didn't apologize but while still on the phone with me called the person who could get me answers. He didn't get anyone to answer so he left a message. The next day they called me and I picked up the paperwork. Bottom line is I am very disappointed with my sales man and would not go back there to buy another car. I do appreciate that the manager did keep his word and actually did his job.

Excellent customer service and buying experience. And price.

This is a wonderful place to have your car service... There 100000% true to there word. My car ruins so great. Fell like I have race car LolLol.. Mr. Joe & Larry Will... And everybody else work there Great people. 🙌

Walter and finance man both wonderful and so helpful!

This was the third Honda purchased from this dealership. Philip Hathcock, General Manger, runs this business the right way. Have all my service done here. Was treated with professionalism by Steve Miller who sold me my last Honda and expedited some follow up details. Love the HRV.

Very satisfied. Very friendly people and could not have been treated any better!! Will take my car there from now on !!

The service I received from the salesmen at AutoNation Honda was excellent. However, I bought a used car with a three day warranty. I had problems with the clutch the day that I drove it home. I took it back and they assured me that they'd replace the clutch. After driving it for two weeks and putting it in the shop, they informed me that the clutch was never replaced, only adjusted. I wouldn't recommend purchasing used cars from AutoNation Honda.

my experience was very nice I went in and chose what I wanted and it was granted to me . I love Honda Covington pike and I love their cars. they r so dependable never have a big problem. those cars always last.

I would like to share my experience with Autonation Honda located at Covingtion Pike. We were looking for a Honda Odyssey EX-L. We test drove and finally they agreed to give us for 33.5K OTD. We gave an advance of 500$ and told we would come the following week to do remaining paper work for which they agreed. After couple of day when we went again Mike(the manaager) started behaving strangely. He was giving lame excuses saying we are busy and you can come the next day. When I went again to do the paper work and get the car he started saying that the car cannot be sold for this price as there was a mistake from their side. He said at this point you can get the check or F....K get out of this place. I was really shocked to hear that word from a dealer. I was trying to ask him what went wrong. He did not utter a word. He kept saying I cannot give the vehicle for the price mentioned. I had a copy of the sale price they offered and the receipt I payed towards the car. He said that the marketing person has quoted the wrong price and this cannot be sold for the price mentioned . Generally if we sign for the price mentioned by the dealer we oblige that we are buying the vehicle for the mentioned price. But in my case they were very rude and did not oblige to give the vehicle for the price they accepted to offer. Moreover they used abusive language . I have never seen this type of attitude anywhere.

Gary Bland is the salesman to see! This is my 2nd CRV to buy! I feel very confident I got a great deal and I love my new CRV!

They took my car for 3 months to fix my air bag recall and only did one until I brought it up her then they did the passengers then. During my card stay my battery died, my car tags were stolen and they will not replace! They are nice and sweet selling you a car but not taking care of the problems and issues after, make them do everything promised before you drive that car your buying off the lot or they will rip you off!

Autonation Rocks!!!!!!!!! I just purchased an older model Honda CR-V on Saturday but it is in excellent condition and I got it for a wonderful deal!!. I want to thank Joe Williams and everyone else at Autonation for making my first car buying experience very pleasant and efficient!!! I will be taking my car there for all of my car needs as well!!

I just brought a Honda Pilot. The Pilot was at a out-state dealership location. It was an excellent process and transition to bring my vehicle to this location. The Used Car Manager (Larry) was great. The salesman was fantastic. Great customer service. The Finance Manager (Rod) assisted me to get the best rate.. Great deal on my vehicle.!!!!!!!!

Fast, friendly and efficent. Listened to what I wanted, and found just what I needed. Very easy car buying excperience.

Highly recommended. Mr Walter Crawford is an excellent salesman. He took care of everything from start to finish. If you need a vehicle go see him they have the best prices anywere.

This place is a JOKE. My niece took her vehicle to them to be fixed, they new the warranty she had on her vehicle. They told her to bring it up there... now they're telling her they cannot fix it due to her warranty... Her warranty is willing to pay to have it fixed and this place will NOT fix it even though they told her so. Now they're charging her $200 to get her vehicle back when they DID NOTHING.

Walter was committed to making my car experience at AutoNation Honda Covington Pike the best possible experience it could be. He was willing to work with me and even went above and beyond to help me make decisions regarding the car.

we were extremely pleased with our buying experience. the employees were very friendly and hospitable, our salesperson, alex mcmullin, was very helpful with information about the product we were interested in and getting our deal worked out. the sales manager and credit manager we met and dealt with worked with us to finalize our deal and get everything ready done for us that we needed.

Came from Little Rock Arkansas to see if the salesmen were any better than these here. I talked with Rizwan about buying a Honda civic. He was more than helpful. Explained everything to me about the car and got me a good deal on it too. The process was easy and quick. Went on a Sunday. I will be back and I am recommending them to all my friends. Thank you Rizwan. I love my car.

I had my 2016 CRV serviced for an oil change and tire rotation and 20000 mile service. My service advisor Josh McConnie was professional and ready to serve me. The service was efficient and a complete check of all the systems was completed in a short time. The waiting area is very nice with comfortable seating and a large screen TV, wi-fi and work stations and free coffee and donuts too! Thank you Josh!

very satisfied customer very pleased and would recommend a friend

I bought a car the process was fairly easily and I was initially happy. A day after I got the vehicle home I noticed the moonroof was not working. I brought the vehicle in and was told to bring it in the next day it would need to be sent to another shop for all day repairs. I did that. At the end of the day which was thursday(august 10, 2016), I was told it needed a part that would need to be ordered and would be in on friday. Well friday comes and I was told the part would be in on monday. Here it is saturday aug 20 and the status of my vehicle is still unknown. I was told the repairs hasn't even been started because they were waiting on the lender to verify the warranty on the vehicle which makes no sense. The dealership covered me with a 60 day warranty and I bought a 4 year extended warranty. I had not even had the vehicle for a week which mean even if I had not purchase any additional coverage they were still liable for anything that went wrong with it in those first 60 days.

Excellent customer service, professional treatment from all parties involved in the process.

I had a good experience at Auto Nation Honda .Mr Joe Williams took great care of us.He made our car buying experience a pleasant one.Go see Mr.Joe he will take care of you.

Auto-Nation Honda Phillip Hathcock and Steve Rogers please take note. This is my 5 star review for service going above and beyond by the team at Gossett Volkswagen Covington Pike: " I took my son's car in before he returned to UT Knoxville Tennessee for his sophomore year. I just wanted to do my personal best as a father concerned with his child's safety. After the work was initially done and we left (I was not a happy camper), and within 2 days, I received a message to give Me. Matthew Levy a call. I had no desire to contact him, but I am glad that I did. After voicing my concerns about my previous experience he asked if he could assist in the matter. He went well above what I had experienced with the dealership down the street that I had recently been burnt by (Auto-Nation Honda). We went in formulated a plan and he and his team executed it and we were more than impressed. The way that Matthew Levy expressed his concern and desire to get an understanding of what happened and wanted to resolve my concerns we are grateful for the experience and are looking forward to building a lasting relationship. After the slight misunderstanding I am comfortable working with Mr. Matthew Levy and Gossett VW Covington Pike and I would strongly suggest that you all consider them in your search for quality services. I have no doubt that you are going to be just as happy with your choice as we are." Money will come and go but the people are what makes a business grow.

Bad customer service... Won't even tell the price of the cars.

I am a person who enjoys doing surveys and posting reviews good, bad, or indifferent, but in the case of this 1997 BMW Z3 Roadster, I have been trying to figure out how to respond as I have mixed feelings. I knew that the car was used, but what made me go with you is that you had inspected the vehicle. I first asked for the other set of keys day one and found that there was no second set of keys. I seen that there was a little leak and in need of struts reported, but as I was out with my son with the top down the top of the rear storage compartment flew into my son's lap on day two and I still have not heard back from Derek about that. I was very embarrassed to say the least that had to have been overlooked in my thoughts but I am not sure as I went to work this past Wednesday night and when leaving found water in my car. I went to find out what the issue was and it seems as if someone patched up the rear window rather than replacing the top of the convertible and this would have been discovered during inspection of the vehicle. I went and bought a cover and for the past few days the car has been covered. Buying as Is understood but when I asked about any issues I was told that everything was working fine. I thought this was a blessing and now I am feeling like I was bent over and violated. I should have followed my mind to return this vehicle after the nasty way Steve Rogers spoke to me on the Friday before, but because of what I felt was great service that I received from Derek and Lamar, I figured it was just a person having a bad day, but now I am not sure. I spent more than I desired because I trusted in your availability to look over a potential trade-in, but I feel that Auto-Nation Honda will do whatever it takes to make a sell. Now you see why I have not responded, because I am a God fearing man, that has been reminded to first discuss the situation with the one that has wronged you, before getting anybody else involved. So there it is, not pretty, but God knows it is the truth.

I had a terrible experience shopping for a new Honda at this corporate owned dealership. The lot is very small, so there's not very many cars to choose from. The sales guy seemed eager to get back to his nap, and was less than helpful. The upside is that the bad experience drove me to find another Honda dealership just eight miles further away that was ten times bigger, and ten times better.

Best experience ever!!! Went in looking at HRV and the deal wasn't working and ending up leaving in a brand new Honda Accord!! My sales man ,Gary, and the sales manager were great!

Autonation Covington Pike did a great job getting our purchase ready to go. They were helpful and not too pushy. One small issue I had with them was the vehicle was not as clean as I feel like it should have been coming from a big dealership. There was dirt in the cup holders, dvd"s in the glove box and a child's toy in the back of the vehicle, it seems like a dealership should have detailed this vehicle for sale instead of just cleaning it up. Other than that I would say my experience was good.

Our sales was Ervin Herron and he was great through the whole process. Our first time to lease-purchase a new 2016 Honda Odyssey. And their sales manager work with us to get our $$$ amount right and went over everything with us. The finance manager was a pleasure to work with on signing of all of the documents. Buying a car in a different state is a long process, which we were there around 5 hours overall but in the end it has been worth the time spent. I highly recommend the fine people of Autonation Honda Covington Pike of Memphis. Remember it is the people who make a dealership what it is. Thanks guys, Love the new Odyssey

The staff was friendly, not as knowledgeable as we have experienced with other Honda dealerships, for that matter any other car dealership but they definitely tried. It may be because of who we spoke with, it was a used car salesman who was helping out the new car sales folks. The staff was friendly and the experience there was pleasant. We are no longer in the market for a car but if we were to buy a Honda we would most likely return.

I absolutely loved my experience there. While we were browsing the lot, no one was pushy or shadowing us. We were able to look at the cars we liked and discuss them pressure-free and approached them when we were ready. Everyone was friendly, and I am exceptionally thankful for Gary Bland and all of his help. He is very knowledgeable about cars and was extremely helpful--before, during, and after the car purchase. He made sure we understood how the car's tech worked before we left the lot and followed up with a quick text message the next day to make sure we didn't have any questions. When I initially came to Honda that day, I was not completely positive if I wanted to actually buy a car that day or just browse and return--but because of Mr. Bland's help, I was confident enough to make the purchase that day. I am extremely pleased and will definitely recommend him for future Honda purchases. Thanks so much!

Couldn't get approve for financing because i didn't have credit even tho i told them they still made me come up there for no reason

Quick and easy, salesperson did not play games. I told him what I needed and what I would pay, he made it happen !

I would recommend this dealership, they have a great selection of new and used Hondas, as well as some amazing used cars and trucks of other makes and models. I bought a Toyota Camry with only 15,000 miles for a great price. My sales guy Gabe Aguilar was great, super patient and kind when I came to visit the car multiple times, and also let me(and my mom, and my husband) drive the car until I decided to buy it. I appreciate the way the dealership let me haggle a little and ended up purchasing an extended warranty so I guess I may or may not be seeing more of these guys, depending on how the next 5 years go :)

my wife and myself we were very pleased with the service provided my mr. walter Crawford. he proved to be very knowledgeable car salesman.

As a first time buyer Mr. Murphy & his Autonation team greatly help me find my best deal. I got a lot of compliments on the car and everyone was surprised with the deal. I'd surely recommend him and AutoNation Honda to my friends. Special thanks to Mr. Philip Hathcoak, GM & The Finance Manager for guiding us to get the car own our special day itself.......

The staff here is absolutely wonderful and take care of the customer at every turn. Highly recommend the team to any and everyone !!!

I am very frustrated since I need to do the third visit for the same minor problem of my Odyssey. I purchased an Honda Odyssey from here 6 years ago with Honda Care and have done most of maintenance here. Recently we keep hearing abnormal noise after driving it for 20-30 minutes. I visited this place several months ago but the technician couldn't diagnose the problem since the noise doesn't come out before 20~30 minutes driving. Although it cost me 2 hours for the visit and I was upset, I could understand it. Today I visited the service department again since the noise is so annoying. When I turned the vehicle to the front desk receptionist, Mr. Josh, this morning, I requested more than 10 times for not turning off the engine before letting the technician hear the noise since once we turn it off, the noise won't come out till 20 minutes driving on the road. However, after I repeated my request for more than 10 times, Mr. Josh still turned off the engine and insisted that the technician could diagnosis it easily and get it fixed. There was nothing I could do except waiting for a positive results. Guess what? 45 minutes later, a technician approached me and told me he couldn't diagnosis it since he couldn't hear the noise. We drove the car on a road for a while but apparently the noise didn't come out because we were on the road for only 10 minutes. The technician today is a very decent and great gentleman. After I showed him the video I took, he has some initial judgement for the problem and claimed that he has ordered some parts for me. I did talk to the receptionist, Mr. Josh, before I left today and try to explain why I requested him more than 10 times for showing the technician the problem before turning off the vehicle. He provided some obvious unreasonable explanation. I live in Germantown and have to visit this Service Center the 3rd time for this minor problem. While I am glad with the assistant of today's technician, I am very disappointment with the receptionist today.

Gary was very informative of the van. Told Me everything I needed to know about the van! Loved his info! Ron and Phillip worked hard to get us the best deal! Even jennifer at the front desk kept my older kids entertained while we did the process of paperwork! Great service All around!

My husband and I went on Sunday March the 6th to look at the new Honda Civic for me, Mr. Rizwan khawaja welcome us really nicely he was really patient and really informative. Best experience we ever had! Strongly recommend autonation Honda at Covington pike in Memphis TN! Just pick up my new 2016 Honda Civic Ex-Turbo love at first sight! Love the technology and style!!!!!❤️

I have tried to work with this dealership for 9 months to get my Honda Care re-imbursement after I traded my Pilot in at another dealership. As of today I still have not received me re-imbursement and this dealerships finance department is not responsive. You should reconsider using this dealership.

The staff was very unprofessional! I was sold a car with rotten tires and tire rods, and when I talked to someone about it, they said that there was nothing they could do. It took me about 2 months to get tags for the car because of an error that was made with the car's mileage. I recognized that gender played a big part as to why I was treated unfairly.

I brought my car in for two airbag recalls in one visit. The recall paperwork estimated the labor to take a half hour. I'd made an appointment ahead of time (though I did show up about 10 minutes late), and there weren't many vehicles there. I elected to wait on site rather than getting a ride home, which I probably wouldn't have done had I known I'd be there for over three hours. After about two and a half hours or so, I asked what the status was on my car, as many other people had come and gone in the meantime, even those without appointments. At this point, I was told there were stripped bolts, and this was delaying the process. I was pissed, but didn't want to take it out on the guy at the front counter since he wasn't the one doing the actual work. I'm fairly nervous about this place if it takes them hours to deal with stripped bolts. I was, however, glad that the person at the front counter had the awareness to not offer to perform any more services that day, so good on you, Will! To summarize: 1. I had a 1:15pm appointment on a weekday. 2. I showed up and gave them my keys by 1:25 (their paperwork says 1:30, but I had dropped the car off before then and they had to add me to the system). 3. My car is listed as being ready at 4:33pm, though I think it took me a few more minutes to get out of there. 4. Their work was fine, but I'd hate to ever be trapped in a waiting room for hours again. Imagine how long I'd have been there had I requested more work done.

Very friendly. Low pressure. They let me take my time and decide.

It was a pleasant experience working with David Howell. Absolutely no pressure with buying this used car. David made the buying process go so smoothly and the gentleman that help with the finances was very good and fast. I recently had service on my Honda and I was very pleased with the service I received. Next time buying a Honda I want to work with David Howell. The General Manager was nice and friendly. Keep up the good work. Facilities are fine, good location.

I bought a used car here and was very pleased with the service. Gabriel Aguilar was very helpful with the process and didn't pressure us at all. Other staff members were nice and willing to assist us if needed.

I was greeted professionally and sat in the customer waiting area while my CRV was serviced.

We have been looking for a vehicle for a while. We went to Sunrise down the street and they were trying to push this one car on us, which I did not like, and told us as well that this was all they could do to get us financed. I advised them that I did not like the vehicle but they kept on pushing and told us that we could only be financed for this one (1) car. My daughter advised us to wait until Sunday and that she would take us to look at more cars at different places. All of the other dealerships were closed and we drove past Auto Nation Honda. They were opened. As soon as we arrived the saleman, Gabriel (Gabe), came over to us and my daughter advised him what we had to put down on a vehicle, what we were looking for and what we could afford. He started showing us vehicles and we seen the one that we did like and it happened to be in our range as well. We went in to fill out the papers and what Sunrise told us it would take a couple of days to begin with, it only took a couple of hours and Auto Nation Honda got us our car (that we wanted). This was a great experience and my daughter will be going there when she gets her another one next year. We were all very pleased with the service and the saleman.

The salesman was helpful and eager to work with me to locate and meet my needs. The sales staff were quick to price my trade in and get the deal done. Of course I was buying a Honda so i didn't need selling on vehicle quality. Financing took about an hour. They did good. Felt a little rushed, but i was in sort of a hurry.

Renovations in process so facilities were a biinconvenient and noisy and sparse. But i assume that will change when work is down.

I am 90 + days now of having issues with this dealership. Back in August I bought a certified pre-owned Honda Pilot. I was told I had to come in that day to buy the car to receive the price I asked for. So I did. As soon as I got home I realized the car had body damage, tires not matching, and missing components of the rear entertainment system. I took the car back the following day and it took them 1 full week to fix everything on a certified pre owned car. A few weeks later the battery started dying and we couldn't figure out why. The last time it happened my wife was stranded for about an hour before I could get to her. I took the car back to the dealership that day and handed the keys back to them. I asked for my down payment back($7k) but was told that couldn't happen. I agreed to buy another certified pre owned Pilot. This was back at the beginning of October. Now, almost 2 months after purchasing my 2nd car, guess what happens...they cant get the title to the car they sold me. I am on my 3rd drive out tag. To me, it sounds like they sold me a car that did not have a clear title. The people that work there are nice when you are buying a car but the service afterwards has been terrible. I will say the sales guy was very knowledgeable and I would recommend him, but not this dealership. A little too fast and loose for me. I would look elsewhere if you are buying a car.

David is a great sales man very nice and very outgoing

I WOULD LIKE TO THANK JAMES RIVERS AND AUTO NATION HONDA FOR EXCELLENT CUSTOMER SERVICE.

My dad & I did a lot of online research & found the best deal here. We worked with Larry before we even got to the lot. This was my first car purchase (my dad did all the talking for me) & the salesman Larry & finance guy Lamar made it a great experience for me!

My friend had an AWFUL experience with your dealership and now my family would NEVER consider purchasing a car from you. Think twice before using this establishment to purchase your next vehicle!

Want to buy the honda accord and had my worst dealer experience at Covington Pike; they are trying to squeeze every single penny from the customer, even cheated on me the tax rate is 9.25% instead of 7%. The sales Larry and Philips are very rude; Philips punched on my car while I would not like to accept the price they offered. Never go there, they are cheater and liars; Went to Antonation 385 on the next day, had a fantastic experience there and bought my car there at a price $600 lower and much better APR 0.9%!

Smooth buying process. Everyone was very nice. Would recommend to all of my friends and relatives.

The employees did not get along. Information was unclear, and I was misled about roadside assistance coverage.

Mathis Was the best salesman I've ever had trust me I've bought alot of cars be sure to give him a call he gave us quick fast service without rushing I know sounds wiered but you will see what I mean when you visit him .... Make sure you call and make appointment because he is always busy I guess people recognize a god saleman when they see one lol. I can't give out his number bu I can give you his work number 9013776100 Ask for Mathis! Tell him Marilyn Banks sent you !!

Courteous and helpful sales staff.True to their word.Brian online sales rep was awesome.He went above and beyond to make sure that we were satisfied.

I was greeted promptly with a smile. I was asked what I was interested in. The sales man did exactly what he said they would do. The manager worked diligently to get my notes close as possible to what I could afford to pay. I wI'll continue to be a loyal customer to this dealership, because they have always given me great service. Thanks guys

This dealership goes out of their way to help in every aspect of the purchase. No "pressure selling" here! Nice sales team.

The service department is great. My older Honda Civic needed some various services that added up. Jay helped me prioritize the importance of each service to keep my Civic in good shape and to make it easier on my wallet. My car runs so much better now.

I've been bringing my Hondas for service since 2006 to Auto Nation Honda Covington Pike and have experienced nothing but stellar customer service from everyone here particularly from Jay and Joe in the service department. I finally traded in my 2005 Honda CRV for a new 2014 CRV last OCT and again had a very pleasant buying experience which isn't always the case at automobile dealerships. Great job Auto Nation Honda!

Pat Parker was great -- two times in a row. He got me exactly what I wanted.

Best price in town and will try to please you as much as they can.

Everything was great until I bought car. Bill of sales was wrong, but they wouldn't help, return emails or phone calls. It was great till I needed help. They said it was beyond them. We're no further help

Hey I just bought a car from honda covington pike and My salesman Mathis Ellis was very helpful he was very intelligent when it cam to questions and if he didn know the answer he figured it out! Give him a Call By the way I bought Pre - owned But he can help with Brand new as well!!

My purchase was very easy and stress free. My Salesperson David Howell was very easy to work with as well as the Finance mgr.

I had a great experience. The sales crew were great, the manager and the loan guy were all helpful and nice. I feel like I got a good price on my 2014 CRV.

Excellent service and was taken care of immediately! My whole family appreciates all that you do. Thank you for providing us with such safe cars ;)

I came in with a budget, did all my research online. Duane was my salesman and Lamar handled the finance. They were so kind and patient . They worked with my budget and helped me to get what I could afford. I would highly recommend this dealership. Do your research, know what you can spend. They will go above and beyond to help you get what you want.

I shopped around a lot before buying from Covington Pike Honda, I purchased a new CRV and I love it. After shopping around at 4 other dealers I came back to Covington Pike because of Gary Bland, he knew everything about his products, the whole dealer was great everyone was very nice to deal with.

I shopped around for a car for several months. Found another car located at a competitor next door to AutoNation Honda. The salesman said it was available so I scheduled a test drive. When I showed up ON TIME, the "TV celebrity salesman" told me it was gone on a "joy ride with another salesman". He asked me to wait, so I did....a whole TWO HOURS. I was left hanging in the showroom. I finally left only for him to call me an hour later to inform me the car sold to the "joy rider". He never offered to show any other vehicle to me. I won't ever go back to this dealership as long as I live! So I found a 2014 Mustang at Auto Nation Honda. I drove by to look at it. Was met with a salesman who offered a test drive & offered a longer drive than the usual "around the block". I had another vehicle I wanted to trade (which I wasn't in at the time). I returned the next day pleased to find the car wasn't sold out from under me to someone else. The numbers came back quick, I wrote out the check and drove my new vehicle home. Very friendly staff! I recommend them!!! They explained everything in detail. The paperwork was simple and easy! Maybe I should take my new car next door to the "tv celebrity salesman" and show him the commission he missed out on!!!!!!!!

I highly recommend these guys. Top notch sales people and extremely willing to go the extra mile. Definitely would shop there again.

I actually look forward to my visits to have my car serviced. Fast and complete, a very relaxing experience.

This was our fist time using AutoNation at Covington Pike. When car buying comes around, I dread the event. I went with my wife and two children, 10 and 14. We wre made to feel at home as soon as we entered. The sales manager and introduced himself, then directed us to the sales person we had an apointment with. Duane and Mary were very helpful. We told them we had a trade-in and expected a particular value. We were also looking to lease and wanted a Honda Odyssey 2015 Touring. They did not have one to show, but suggested a better offer for the 2014 model. My wife and I decided to have them value a 2014 Touring and Elite. After looking at the prices and values, we were able to see greater value in teh Elite model. The sales manager came up to us, knowing our parameters and came to a value for our trade-in and purchase of the 2014 Elite model. Incredibly, we could not pass the offer up, without aurguing with anyone. We will be using this dealership again. The sales person, Duane helped follow-up with us through the remainder of the sale. He called and checked in on us even after the sale. Thanks Autonation

Vehicle is great. the dealership was great for the entire experience. This is a sencond Honda. Would purchase again from this dealer.

Gary Bland is AWESOME. My car got totaled because an 18 wheeler hit it from behind. We went looking for an accord and he did not push us at all! Which is key to amazing service in my family. Since insurance kept us lingering around to give us the "your car is totaled" response, they completely understood and said to let them know and they would help us figure it out. They got the exact accord I wanted all the way from tupelo the next day... and it is just perfect. HIGHLY reccomend going here!

We cannot express our gratitude accurately for the entire staff at Autonation Honda Covington Pike, because of the professionalism, friendliness, and expertise they exhibited during our recent purchase of a Honda Odyssey. Duane Auld has to be one of the most patient car salesman ever. He willingly worked with us via phone calls prior to actually visitng the showroom, which was first class within itself. He stayed after hours to ensure we knew the components of the minivan and helped to personalize the settings for us. He followed up the next day to see if we had any questions and responded promptly with answers. This was one of the best experiences we've ever had with trading in a vehicle toward the purchasing of a new one.

A few weeks ago our car got totaled and we needed to get a car quickly. We found a 2011 Honda CRV online and submitted our interest via email. Duane called within 30 minutes. When our schedule wouldn't allow us to both visit the dealership for 3-4 days, Duane offered to bring the car to our house the next day to test drive it. We liked the car and Duane and the entire staff were very friendly and sincere throughout the purchase process, which was quick and hassle free. Thanks Duane!

Mike Nichols is great! NO PUSHINESS!! that is key for us. It is what it is & they just let you figure out what you want. They were sincere & really care about you being happy, even after my Honda Pilot purchase. Even in the financing dept there was no pushiness toward any programs or warranties. They were presented, & he patiently waited for me to decide. Loved this experience!

Buying a car is not usually an enjoyable, stress free experience. You have the sensation that somebody is always trying to sneak on you with a "too good to be true" kind a deal. Money is not coming easy these days and getting a good quality vehicle is a really vital thing for our family, a car that can be driven for a good amount of years, so we decided to go for a Honda Odyssey. The vehicle looked not so pristine in the inside; however it did move as new. After having a conversation with the staff...everything came so easy and the next day we were driving a smooth, very clean minivan. No hassle, no exaggeration about the conditions and price, simply honest and clear information. Thanks very much to all of the staff involved in the sale!

The service department is most helpful. They are easy to schedule appointments with and tje service os prompt when I arrive

The staff here is amazing. I love the inventory! Happy with the ability to cater to my needs and questions. Very helpful so far since I've been with them. I love it! Go Automation!!!

The Sales and Staff at AutoNation went far beyond what I have ever experienced in buying a pre-owned car. If there is anyone within 100 mile radius of the Covington Pike dealership in Memphis TN, I would highly recommend making the trip. You will not be sorry. Thank you Covington Pike AutoNation and Internet sales for a tremendous experience.

BOTH RON WOOD AND DUANE AULD EXEMPLIFIED TOP NOTCH PROFESSIONALISM!!! BOTH WERE VERY COURTEOUS AND KIND. MY EXPERIENCE WITH HONDA COVINGTON PIKE HAS ALWAYS BEEN A JOY & I WOULD HIGHLY RECOMMEND THOSE TWO. I AM REALLY ENJOYING MY NEW ACCORD. THANKS AGAIN RON AND DUANE FOR ALL YOUR HELP!!!!!!!!!!!!!

I just purchased my first Honda Pilot. It is a 2014, but a brand new on. I just love it. Duane Auld was the Sales Rep that helped me and he always made me feel very comfortable. He never pressured me into anything. the Financial adviser there was great too. All in all , I would recommend anyone go there to purchase a vehicle. I feel I got the best deal on my Pilot. Also, Mr. Auld has contacted me since to see if there is any questions concerning my Pilot, and has said if there is anything he can help me with to let him know.

Gary provided all the information and insight I needed to make the decision to buy the accord. Very professional without the "car dealer" stigma.

I bought my first Honda Accord in 2003, the second in 2008, and the third in 2012. I have loved each car and had researched extensively before my first purchase. AutoNation Honda on Covington Pike has provided excellent service for my vehicles for 11 years. The service personnel are always pleasant to work with, and I know that my vehicle receives professional service when needed. I could go to a location closer to my home but I started at the Covington Pike location and choose to continue my connection with them. Great company and personnel!

Our sales person, Terrance Wilkins answered all our questions and helped us find just the Accord we were looking for. Ron Wood in the finance department was so helpful as he explained the different packages from which we could choose and would be most beneficial to us. All in all it was the most pleasant time we ever had buy a new car.

I have 2 Hondas --- CRV and CRZ. Love the service department and Joe takes care of everything for me without having to ask.

The worst experience ever. Tried to buy Honda accord here. The sales representative is Ervin/Irvin. He quoted a different price over the phone and was proposing a different price when dropped by. He was so rude in conversation. Don't try to buy a car here. Won't recommend to any of my friends. If you are tolerant to humiliating behavior, this is the right place to go. Otherwise, go somewhere else. The Mendenhall road branch is better than this.

I could not be a more satisfied customer. Since January of this year, my family and I have bought 3 Hondas from Trent and Ron, the most current today. I cannot begin to thank Ron and Kamesha for the patience shown today and to Terrence, Trent and Ron for the other ones I bought. Trent is the BEST in finding me the exact car I want and Ron is BEST at working with me in regards to the payments and making sure I was able to get the best financing available. I feel more like family when I go there, not just merely a client because of the over and above level of service I receive. Thanks again, Ron and Trent.

Great service, work was completed 30 minutes ahead of scheduled time.

This AutoNation location on Covington Pike, Memphis is the only place I would ever take my Pilot to be serviced. Good to know that I can take my car in, be able to trust the CS person that I deal with. I always walk out with a peace of mind. I travel alot and need to be sure my car is in dependable condition when I am driving. People at this location are exceptional no matter who you are dealing with.

I worked with Gary B. at AutoNation Honda. He was extremely knowledgeable and friendly. I greatly appreciate the extra time Gary took to listen to our needs and find a car that suited us. We will be back and look forward to work with Gary again.

The dealer did great. My total time on site was about 1 hour. I knew exactly what I wanted and Mary coordinated the best price. I am thankful for all they did for me.

I've always dreaded shopping for cars and was particularly apprehensive since cars have changed a lot since my last purchase some years ago. But Mary Shaffer was very knowledgeable and patiently answered all my questions... in fact, she anticipated most of them. I had some additional questions during the first couple of weeks I owned the car and she was always able to answer them. I had side moldings added to the car and that was a good experience also.... very professional. This was my first Honda. Several friends had suggested I consider an Accord and I am glad I took their advice!

Our experience at AutoNation on Covington Pike was outstanding! We started shopping about 3 months ago for our daughter a new car for college. Our salesman, Trent Dorsey, was very knowledgeable about the Civic and explained all the features to us. When we were finally ready to make our purchase we told Mr. Dorsey what were looking for exactly and they sent someone to another location to pick it up. The car was there waiting on us when we showed up. Over the 3 months we had no pressure from our salesman. When it came down to financing, Ron Wood, the finance manager, went out of his way to get us the best deal. We were completely 100% satisfied with our experience. We plan on buying a Honda Accord in the future from AutoNation.

Felt pressured and disrespected for being a single woman; the disrespect is something I won't discuss online but it was so inappropriate for a dealership... felt like I was being pimped and exploited. I took a car home like the one I was going to get; they said they needed to order the color I wanted; I did not sign a waiver on the money back guarantee to return the car within 3 days and was told if I decided I did not want the car that I could bring it back...and well when I brought car back they told me that I had no right too...and that they did not know where my truck was even though I had told the guy who sold me the car that I did not want it... they kept asking me why and who doesn't want a new car, etc etc... I did go and ask for something else and was told " you don't want that" how about this.... the Philip Manager guy was also very rude to me and condescending as well. They are dishonest as hell... told me one price and when I got to loan manager was something else... basically would not let me leave... I said I didn't want and then they would say... hey come back here or... just kept asking me why. WOMEN DO NOT GO HERE ALONE... TAKE SOMEONE WITH YOU BECAUSE THEY WILL F&%K OVER YOU IF YOU ARE A FEMALE.

This car was the first car I have bought on my own and it was a much better experience than I expected. The salesman was patient and helpful, but not pushy.

Was very pleased with my service I received. Mike was very friendly but laid back so I did not feel any pressure to buy. They let me take the car home that evening for a test drive to make sure I absolutely loved it. Came back the next day and signed papers. Don't take my word for it go see them yourselves!

great job. everyone was superb. knew what I wanted and what I was willing to pay. left satisfied in my new honda accord. would recommend anyone visit autonation honda for their new car!!

I have been using this dealerships service department for 30 years and have always been pleased with the service and repairs done here! Would highly recommend them! Ask for Joe in the service department! He will treat you fair and honest! Waiting area is clean and comfortable! Try them, you'll like them...

This was my first purchase of a Honda by far this was the BEST BUYING EXPERIENCE I have ever had in the past I have purchased Toyota, Chevrolet,& Kia .Honda was easy to do business with. Trent Dorsey was very professional really the whole staff was great and helpful and made me feel like I was already part of the Honda family I have told my family and friends where to go if the are looking for a car & I am enjoying my CR-V

This is my 4th lease from Auto Nation. They have the best Lease rates in Memphis. Wolfchase Honda would not deal and were off the paper on rates. Covington Pike Auto Nation was easy to deal with and gave us a great rate. Love to deal with Covington Pike Auto Nation. Service Dept is #1.

I purchased my car from Gary B. I can say that not only was he knowledgeable and helpful in adapting me to new technology, but he also followed up on several calls to make sure I was satisfied...after the purchase. Great experience there. I would definitely recommend him to anyone.

I purchased my previous Civic from this AutoNation back in 2010. The service was excellent then and has not changed. Gary Bland was all you could ask for in sales. He was extremely knowledgeable about the products. He was helpful in translating the new technology of the 2014 Civic 4 door EX so I could understand it. Since purchasing my car, he has called several times to make sure I am happy. Anyone going to Covington Pike to buy a Honda...go see Gary

I contacted Auto Nation to look at a Volkswagen I'd seen in an online listing. Initially, the salesman (Mary Shaffer) seemed helpful; however, she continuously called me several times a day for several days and was extremely pushy about driving the car and purchasing it before I'd ever even seen it in person. After having her call me, and her having her manager call a few times, I was beyond stressed about looking at this car so they would stop contacting me so much. Mary Shaffer, however, did not wait for me to get there after work and left another sales man in charge of the test drive and sale. This man, Lamar Lacey, was extremely nice and patient and not pushy at all. He was extremely helpful and pleasant to deal with. Mary Shaffer even called my loan company pushing to get the money the next day as it was coming to the end of the month and she wanted the commission off of the sale. Unfortunately, Lamar Lacey did all of the work for the sale and got no benefit, but I would definitely purchase from him again. I tried to get a better deal on the car, but the sales manager Rick would not budge on the price at all and didn't seem to care about anything but getting the check.

i just bought my 2nd Honda CRV from this dealer. They are excellent - easy to deal with and very helpful. I appreciated that they did not keep me standing or sitting around. The facilities were neat and clean and everyone was super nice and answered all of my questions.

Everything went very well. Lamar was very helpful and had the car ready for me to drive when I arrived. He made the buying process for easy and explained everything where I could understand it.

Trent did a fantastic job working, with my wife and I, to get our Odyssey at the price we were looking for. We would definitely return here when looking for our next vehicle.

I was very happy with my shopping and buying experience at AutoNation Honda on Covington Pike. Gary B. was knowledgeable, helpful, and fun rep to work with. I highly recommend this dealership and Gary. Plus, I am thrilled with my CRV. Thanks all!

I've purchased 2 Honda Accords from this dealership and I'm overall satisfied with the buying process. Both purchases were held with the Trent, who is awesome at what he does. I came in and got what I wanted with no hassle. Great company!

I was replacing a 2004 Ford Expedition. I was looking for a smaller SUV. My first contact with this dealership was online. Trent Dorsey contacted me and was very helpful. My husband and I went in for a test drive and was very impressed because we were not pressured to buy. We had a great experience and hope you have the same.

I went looking for a simple "point a to point b" car for my daughter. Lamar at Covington Pike spent just as much time and effort on us as he would on someone buying a top of the line new model. He found two nice civics within our very limited price range and made us a good deal. He was courteous and helpful through the whole process and gave us all the time we needed to look and discuss. Not only that, we were there during a torrential downpour and he gave us the umbrellas while he didn't have one. A great salesman and just a really nice guy. I will go straight to this dealership and look for Lamar if I need another car. The Civic we bought is in good shape with remarkably low miles for it's age. So far so good. I was really impressed with the 3 day buy back deal which is what brought me to Honda in the first place. Good idea for used cars.

I bought a pre-certified Honda Accord from the Covington Pike location a few weeks ago. The experience was smooth and easy from the time I entered the lot to the time I left with the Accord. They were easy to work with and they provided a great experience overall. Brian G. was the salesman I worked with - I'd recommend going to see him if you're looking for a Honda.

Buying a new car was such a pleasant experience at this dealership for us that we highly recommend using the internet to do so. We chose this method to purchase our new Honda CR-V EX. My wife and I were so satisfied with AutoNation Honda Covington Pike that we would recommend them for anyone. The salesperson, Mary S., was the best we've ever experienced in buying a new vehicle. In the past we were not so fortunate and we would like to say Mary S. made this a pleasant experience.

Horrible service. Not worth the time. Will attempt to take advantage of you.

Buying our new Honda CRV was one of the most positive experiences we could have hoped for. The sales staff were very accommodating and did not pressure us. Trent D., our salesman, was especially helpful and easy to work with. I could not be happier with my new CRV!

The next morning, I noticed I had big scratches down the hood of the car. I took it in and Trent got it fixed it without any hesitation. I love my car! I feel like I got a very fair trade in on my 20 yr old beat up Honda Civic. The price that I paid for my new CRV was very close to Fair Market Value. There were options that were added to the car that weren't reflected in the selling price on the website. These options raised the selling price by about $2,000. Trent did explain that those options are added on by Honda. I do know that he's telling the truth. It's not their fault. Besides, the options were nice and were actually ones that I added, when I was playing around with the Build a Honda toy on the Honda website. I just didn't think it was entirely honest that they didn't show that price on the web. I did feel badgered by the guy who worked up my contract. I was in the chair for at least an hour, when I could have been out the door in 15 minutes. I truly felt like I wouldn't be allowed to leave, until I agreed to an extended warranty of some kind. He wasn't going to give me my contract, until I finally relented to a very small and basic plan that will afford me 8 years of mechanical protection and five years of coverage on my tires. He assumed credit for an extra $500 that my salesman (Trent) gave me towards the purchase of the new car. I thought that was hinky that he stole credit for something that the salesman did for me. He thought I didn't notice. Apparently, he thought I was stupid. I just let him do it and didn't say anything, because he seemed very proud of himself. He used the $500 as a bargaining tool to get me to purchase an extended maintenance plan. After he wore me down to a bloody nub, I agreed to the nominal maintenance plan, just so that I could get out of that freaking chair and go home. It only raised my monthly payment by about 20 dollars, and I figured it would be a good investment. God knows in Memphis, you'll pick up bolts and nails in your tires at least three times a year. I do understand he's just doing his job. But, I don't think it's good customer service to keep hammering on someone that long. I mean come on. We're talking about a Honda. I barely put any money into my old beater, until it turned 16 years old. Literally, I made my decision on the car that I wanted, before I even showed up on the lot. I worked with Trent over the phone and had it all figured out, right down to the financing. As soon as I knew that I'd get the lowest finance rate Honda financing offers, I was over there to sign the papers. I had picked out the car, on the web. I knew the color and style that I wanted. I had done my research on the web and I knew what I was willing to pay for the car. I even had a VIN number! As soon as my salesman got me the numbers that I wanted, I was ready to sign and get out of there. My salesman, Trent Dorsey, was wonderful to work with. He was truthful, respectful and moved things along quickly. I wish I had a separate grading option for "hassle free sale by the salesperson," because I'd give him 5 stars. I didn't feel like I was being jacked around with, just because I am a woman. He and I pretty much had struck the deal in about 30 minutes (that even includes the test drive), but the contract guy held me hostage in his office in that chair for at least an hour. Except for that part of the experience, I was completely satisfied with my purchase and haven't had a single moment of buyer's remorse. I would have given the experience 5 stars, if I didn't feel like my contract was withheld, until I agreed to buy a maintenance package.

The next morning, I noticed I had big scratches down the hood of the car. I took it in and Trent got it fixed it without any hesitation. I love my car! I feel like I got a very fair trade in on my 20 yr old beat up Honda Civic. The price that I paid for my new CRV was very close to Fair Market Value. There were options that were added to the car that weren't reflected in the selling price on the website. These options raised the selling price by about $3,000. Trent did explain that those options are added on by Honda. I do know that he's telling the truth. It's not their fault. Besides, the options were nice and were actually ones that I added, when I was playing around with the Build a Honda toy on the Honda website. I just didn't think it was entirely honest that they didn't show that price on the web. I did feel badgered by the guy who worked up my contract. I was in the chair for at least an hour, when I could have been out the door in 15 minutes. I truly felt like I wouldn't be allowed to leave, until I agreed to an extended warranty of some kind. He wasn't going to give me my contract, until I finally relented to a very small and basic plan that will afford me 8 years of mechanical protection and five years of coverage on my tires. He assumed credit for an extra $500 that my salesman (Trent) gave me towards the purchase of the new car. I thought that was hinky that he stole credit for something that the salesman did for me. He thought I didn't notice. Apparently, he thought I was stupid. I just let him do it and didn't say anything, because he seemed very proud of himself. He used the $500 as a bargaining tool to get me to purchase an extended maintenance plan. After he wore me down to a bloody nub, I agreed to the nominal maintenance plan, just so that I could get out of that freaking chair and go home. It only raised my monthly payment by about 20 dollars, and I figured it would be a good investment. God knows in Memphis, you'll pick up bolts and nails in your tires at least three times a year. I do understand he's just doing his job. But, I don't think it's good customer service to keep hammering on someone that long. I mean come on. We're talking about a Honda. I barely put any money into my old beater, until it turned 16 years old. Literally, I made my decision on the car that I wanted, before I even showed up on the lot. I worked with Trent over the phone and had it all figured out, right down to the financing. As soon as I knew that I'd get the lowest finance rate Honda financing offers, I was over there to sign the papers. I had picked out the car, on the web. I knew the color and style that I wanted. I had done my research on the web and I knew what I was willing to pay for the car. I even had a VIN number! As soon as my salesman got me the numbers that I wanted, I was ready to sign and get out of there. My salesman, Trent D., was wonderful to work with. He was truthful, respectful and moved things along quickly. I wish I had a separate grading option for "hassle free sale by the salesperson," because I'd give him 5 stars. I didn't feel like I was being jacked around with, just because I am a woman. He and I pretty much had struck the deal in about 30 minutes (that even includes the test drive), but the contract guy held me hostage in his office in that chair for at least an hour. Except for that part of the experience, I was completely satisfied with my purchase and haven't had a single moment of buyer's remorse. I would have given the experience 5 stars, if I didn't feel like my contract was withheld, until I agreed to buy a maintenance package.

the people at the dealership don't even pick up the phone. how do they expect to sell cars? what a bunch of idiots.

I purchased a used car from Autonation Covington Pike Honda and was very impressed with the quality of car I purchased and the knowledge and friendliness the salesman (Lamar Lucas) had reagading the car. I was also impressed with finance person (Dale Woods). He helped me to clearly understand my choices of financing the car and picking out what warranties made sense. Overall the entire staff was very friendly and helpful. They seem like a tight nit family. Thanks Autonation!

The dealer is very friendly, the sells rep is very helpful and knowledgeable. I was very please with the service at Autonation Honda Covington pike.

Everyone I came in contact with was friendly, knowledgable, patient, and professional. It was a very positive experience!

We were very pleased and happy with the people at Covington Honda, Memphis, TN. they are very professional, helpful, courteous.

AutoNation Honda (that is located at Covington Pike, Memphis, TN) is great place to buy a car. Initially, I just went there to enquire about the possibility of trade- in my car and get a new 2013 Honda civic. The offer they gave to me was irresistible. Instead of buying one car, I brought two cars for my kids. I got a good value to my trade- ins and reasonable price for new cars (with 0.9%interest rate!) I worked with Trent Dorsey, he is great scales man.

My wife and I purchased a 2013 model Honda Accord . This was by far the easiest and most pleasant major purchase we have made in the 37 years of our marriage. The sales staff applied no pressure at all, went out of their way to find us the exact car we wanted and the entire transaction was almost effortless. It was the complete opposite of what we expected based on our past experiences in buying cars. The car is an absolute wonder of consumer technology. I can absolutely recommend this dealership and the 2013 Honda Accord.

Today was a horrible experience at Autonation. I had been quoted a lease price of $159 per month with $2000 down for a Honda Fit. I felt safe? sending my daughter into the dealership based on phone calls etc with Trent. When she arrived (thankfully with a friend), the lease price was suddendy $250 per month (with add ons). I know taxes are added on, but still - nearly $100 per month? From there, every typical nighmare sales tactic was used to try to pressure her into buying the car, including following her through the parking lot to her friends parked car when she tried to leave. Thank god she was with a friend and wasn't alone. I am so incredibly disappointed. Hondas are great cars. We won't be leasing or buying one however. In this day and age I am surprised that dealerships still operate this way. Please be aware and do your research. Try any other Honda dealer in Memphis before you try this one.

They say people make a company or break a company, well I can truly say that Larry Murphy to me has made AutoNation a permanent fixture in concept of what a business should be run like. I am glade to have an opportunity to express this awareness can only wish for the best for Larry. Thanks again for a smooth and stress less experience in buying my car, by the way I love the new Honda Civic. Roy Jackson

I had a good experience when I bought my new Honda Accord this week from Autonation Honda. Larry Murphy was very helpful in my shopping for a car. They gave me a good and fair price on this car, and a good price on my trade-in that I had purchased from them 10 years ago. After only a short time driving the car I am very pleased with it. The 2013 Accord is a top notch automobile.

WOW, I have never been treated so horribly. Stay far away from this place. They dragged me along for weeks. Not returning phone calls or E-mails. Then when it came to coming in to sign the papers, the price they gave me in E-mail, went up for some bogus reason. They said if I wanted the black one, then the price was different. When the whole time I told them all I wanted was black. Unreal. This is where car sales people get their shotty reputations from.

We had a fairly good experience buying a new CRV via Dobbs on Covington Pike. Our most recent Honda purchase, prior to this one, had been from the agency on Mendenhall, and that experience was better but not a whole lot. That said, the people we dealt with at Covington Pike were friendly and helpful, albeit a little misleading on price. Particularly, the 'finance' guy tried to pad the price far above what had been agreed to with the saleswoman. And, we ended up paying more than the agreed to price, even though we were aware we were being stiffed a bit. We'd come there, rather than Mendenhall, because we used the Cosco car deal. I still have no idea how much the dealership was supposed to discount - the saleswoman wasn't very clear, even when asked direct questions about price and discount. In all, we like the car fairly well and didn't have a particularly bad experience with Covington Pike Honda. We will follow instructions and bring the car in for the first service, but hope that's the last time we see the dealership other than as we pass on the street.

My experience at this dealership was horrible. I filled out an inquiry online just to try out my luck with my credit. I wasn't really expecting to really go to the dealership and meet with someone but when they contacted me after several phone calls I decided to go. First off, I was greeted by someone named Terrence who initially was friendly but when I told him I was looking for Napoleon Green, he stated that he was the one that spoke with me not Mr. Green. So Terrence proceeded to ask me for my social security number I am assuming to look up my credit which I had already stated wasn't the best. After doing this he hurried me over to Napoleon Green whom also upon my first meeting was very friendly, nice, and outgoing. He assured me that he would be able to help me in spite of my poor credit and that I would be hearing from him on the next day. He informed me to call him around noon. I indeed did call Mr. Green just to be told by him that he had just got to work and that he was still waiting on an answer from the banks and would call me as soon as he received one. I kind of felt as if he hurried me off of the phone. Well, I never did receive a return phone call from Mr. Green. I called two days in a row just to be told back to back that he was with a customer but that the message would be given to him. I still received no return calls. I understand that I have poor credit, I was not even expecting to get a car I more so did this to see where my credit standing was if I did need to get another vehicle. I feel that because of my poor credit I was treated poorly. It has been over a week since I visited the Covington Pike location and I still have not received any return phone calls and still have not been made of aware of any decision at all by the so called banks Mr. Green was waiting to hear from. If I had, had better credit I may have had a different experience than the one I did have. A simple phone call is all I would have liked to just let me know something. Just because someone has poor credit does not mean they should be treated any differently. You don't know the complete circumstances surrounding or know what may have caused someone to have poor credit. So don't judge! I just wanted a chance to see. Dobbs Honda treated me unfairly and in this instance was very unprofessional.

We found a vehicle we liked, and a price was agreed upon. When we went back the second day to finalize everything, the price had gone up and we simply decided to not purchase the vehicle. When we attempted to leave, the Sales Manager Phillip Hathcock proceeded to threaten me because I apparently owed him $500 dollars for him bringing the car in from out of town. I said I did not owe him any sort of fee for that because no papers were signed nor was there a written agreement for me to purchase that vehicle. He threatened not only myself, but my son as well. Not just verbally but threatened us bodily harm infront of all of the other Salesmen. They simply stood around and laughed and joked as if it was some sort of comical show. This is NOT how a salesman or even a Sales Manager should act. I hope this sad excuse for an employee is terminated because he obviously has issues beyond the fact that he cannot sell a car. I also say this, because I have it on good word that this is not the first time he's done something like this.

They did for me what the local area Honda dealers were not willing to do. The found me the vehicle I wanted in the color I wanted and at a price we could all agree on! I had been looking for a CR-V in a certain color and had just about given up with I thought I found it on the Dobbs Honda website. I emailed the dealership and within an hour I was corresponding with Trent. When I found out the one on their lot wasn't the right CR-V for me, Trent found what I wanted and within 2 hours we had a deal made. I made the trip to Memphis the next day to finish the paperwork and pick up the vehicle. Trent, his salesmanager Tyler and the F&I guy Mark were all wonderful to deal with. They made me feel like they appreciated my business and there were no "suprises" during the buying process. They have also been wonderful with follow up after the sale. I would not hesitate to make the 2.5 hour trip again the next time I am shopping for a new vehicle.

They did for me what the local area Honda dealers were not willing to do. The found me the vehicle I wanted in the color I wanted and at a price we could all agree on! I had been looking for a CR-V in a certain color and had just about given up with I thought I found it on the Dobbs Honda website. I emailed the dealership and within an hour I was corresponding with Trent Dorsey. When I found out the one on their lot wasn't the right CR-V for me, Trent found what I wanted and within 2 hours we had a deal made. I made the trip to Memphis the next day to finish the paperwork and pick up the vehicle. Trent, his salesmanager Tyler and the F&I guy Mark were all wonderful to deal with. They made me feel like they appreciated my business and there were no "suprises" during the buying process. They have also been wonderful with follow up after the sale. I would not hesitate to make the 2.5 hour trip again the next time I am shopping for a new vehicle.

I saw online, a used Toyota Sienna on sale at Dobbs. SInce it was near my home I said I will just go there and although my budget was $2,000 short of what they were asking , I will just let them know and see what is the best they can do. I met a salesman Mr Brown, he did not look nowhere near the used car salesman profile we all come to know. He did not put any pressure and in a very freindly way, worked out the deal. His manager was also co-operative and I in no time I got the deal I wanted. Honestly, I was a little surprised since I know that they use their fast talking sales techniques at Dealerships. Not the case here. The Sienna is wonderful, and I liked the way AutoNation added their 60 day warrantly. I will recommend Brown and Dobbs to everyone.

I bought a Pilot 2013 Touring on 3/08/13. The seller was Larry M, he help me buy good car. Thanks

I was extremely pleased with my experience of shopping for a new car with Dobbs Honda. I chose this dealership because I had bought my Honda Civic there, had loved the car, and had had great service there. I had to buy a new car because I had major back surgery and needed a car easier for me to get in and out of (higher off the ground.) I talked to both Tyler and Trent on the phone, and they conferred with my son in Marietta,Georgia. When I was able to get out, my nephew drove me out to see the cars and to ride in one. I bought a gunmetal CRV LX, and I love it. It was actually a fun experience. Tyler and Trent were personable,informative , and helpful. I would recommend Dobbs to anyone shopping for a Honda ,and I would suggest they ask for either Tyler or Trent or both. I have finally gotten to drive the car, and it drives like a dream.

Found car on line called talked on phone closed deal next day.

Purchased a Honda CRV without the haggling. Friendly Staff.

We worked with salesperson Larry Murphey. Larry was very helpful in assisting us in our new lease. I was impressed that he was very up-front about pricing and working out a deal. I love Hondas, so I want to love Honda dealers. In this case, I got exactly what I wanted - an honest dealer that was able to offer me a car I love at an ideal price.

EvenI did not buy a car from this dealer. I found this one is not friendly. I asked for the quote. the person told me I can not give you the prive unless you come here. Is it true? I know the price for specific car will be different, but almost all the dealers can give a general price range.

I took my Honda in for service here several times after buying the car from the same dealership. Each time I asked for the 15k or 30k or 45k required maintenance and blindly accepted what they told me. Each service was rather expensive and after investigating I found out they were performing the "Dealer Recommended Maintenance" as well as the "severe driving" level of maintenance not the required maintenance that I had requested. We don't have any harsh conditions here so both were unnecessary. I switched dealerships and have never looked back. Educate yourself and get multiple quotes before you choose where to take your Honda.