No hassle

Don't repair your car to this place, My car had a oil leak, and they fixed, I checked after a week the engine I saw again leaking oil the same place, I talked to service manager, and he said your car had two oil leak, I swear to God it's not fair, and God sees everything

Best dealership experience I’ve had, hands down! The workers were all honest, friendly, and fair. They had my car fixed quickly and they even have a FREE shuttle to pick you up and drop you off if you have to leave your car. I would definitely recommend getting work done here!

Salesman Will Frazier was a pleasure to do business with. Ask for him if your ever in the market for a used or new car at AutoNation Honda.

I drove 3 hour to buy a low mileage Used Jeep Wrangler TJ. The vehicle was as described and so far no real surprises. The salesman Will Frazier was a pleasure to do business with, I highley recommend him to anyone visiting this dealership.

As a first-time brand new car buyer, I could not be happier with the service and professionalism I received from my car salesman and his manager. Rizwan was a low-key and extremely patient and nice car salesman. He did everything in his power to make my car-buying experience a happy and stress-free experience. I got a really good deal and would highly recommend him to anyone thinking about buying a car.

We brought our Accord in for an oil and filter change. The service rep suggested some additional service items to consider, like tire rotation. Everything that was recommended made sense considering the miles on the car and the work was done in a reasonable time frame especially since we called to make an appointment just an hour before the service.

It was my first time coming to this dealership as I just moved to Memphis not too long ago. It's a long story, but the company my oil change coverage is through was not Honda as I originally thought. Zach worked hard to figure out which company I was covered under and how to make sure my oil change was covered. I appreciate the service I received and would definitely recommend this dealership to others.

As a first-time brand new car buyer, I could not be happier with the service and professionalism I received from my car salesman and his manager. Rizwan was a low-key and extremely patient and nice car salesman. He did everything in his power to make my car-buying experience a happy and stress-free experience. I got a really good deal and would highly recommend him to anyone thinking about buying a car.

Excellent service.

very helpful with the service. Speedy and did a great job

They took good care of car.i was there to have passenger side air bag replaced, but had maintenance done.

Great service with a smile & prompt efficient communication!

Just a pleasant, low pressure buying experience. David Howell (salesperson) was awesome in working with me.

Just a pleasant, low pressure buying experience. David Howell (salesperson) was awesome in working with me.

Wonderful rep was so polite and helpful. Just in for regular service and back in no time.

My cabin air filter was 39.99 and the labor was 34.00 What? I could have gotten this for $15 and installed it myself in the glove compartment. C'mon Honda. I am only glad I went here for the Transmission fluid change.

Great place to do business. Go check them out.

Zach was amazing explaining all charges upfront.He had amazing customer service.Thanks Zach

The service was great and fast Mr.Bobby Mann and the tech was very nice and fast pace great customer service.I didn't know Honda made house calls WONDERFUL!!!!! Thank You Honda

Had my oil changed on my 2014 Honda CR-V for the first time at Honda AutoNation. The tech who serviced my car was very professional in explaining what would be done. The job was handled in good time and I was on my way. I would most likely recommend Honda AutoNation to other Honda drivers who need service.

i always experience bad customer service

The Service Department got me in and out. I appreciate how I was informed of pending service attention my vehicle needs. Thank you AutoNation Covington Pike for always giving me A1 service.

My 2016 Honda Fit was given an oil change 11/10. I don't remember the man's name, who handled us but he was super friendly and professional. We waited for the car, instead of drop off and the entire process was just over an hour. Great service!

We had our Honda Fit given an oil change 11/10 and waited. They did a great job, we were there just over an hour. The man who handled us was friendly and professional.

Careful and considerate service delivered in a timely manner

My vehicle wouldn't start last night. I didn't think it was the battery because it was relatively new. Regardless, the problem was diagnosed as the battery. According to the technician, their method of assessing the load on the battery is different. I replaced the battery with a honda, my vehicle is driving fine.

They broke parts on my car and did not want to fix what they broke!I had to file for small claims!

Lovely peopl

David was great to work with, very patient, very intelligent, and very acommadating.

Very dissatisfied with service provided on my 2016 Honda Accord. Had two issues and service manager and service technician said it wasn't an issue and Honda was aware of both issues. BLAH! Asked staff to put that in an email, still waiting on the email correspondence.

Amazing

I would like to commend Mr. Stoddard at Honda Autonation for the great service he provided along with the people in his Financial office and the hospitality he extended to me. Keep up the great work.

I feel like Mike and others in this service department always take good care of me and my CRV. I trust them to recommend and perform the necessary services to keep my car running well for a long time, without doing things that aren't really needed. They are efficient and consistently give good service.

10k service. Fast and not expensive.

Got a recall fixed, and a oil change, nice people, only reason for not giving 5 stars, they forgot to reset my oil usage meter. I had to go back for them to do that after I noticed it about 30 minutes later. Too high on getting a key though, and will not cut a key that you buy online.

Great service from Jay as usual! Will definitely be coming back for all my service needs!

I would have been a great help If Honda had not towed my car and left it park on a Parkway parked with the key in it with a ticket on the windshield, and then acted as if they could have cared less.

Jennifer, Chase,Ron and Terrance took great care of me!

They allowed me to use a demo car while I was waiting on the car I was purchasing to be repaired. They were very responsive to fix anything I found not working.

Had such a great experience purchasing my car here. Mr.Walter took the time and talked with me about each vehicle I was interested in, until I found the one! During the test drive he showed me all the different features on the car. He didn’t mind me jamming out to the radio either! Lol Walter was very patient and very helpful throughout the whole process. I couldn’t recommend coming here to buy your new car more. I came in thinking it was going to be a long and stressful process. It turned out to be easy! I left with a smile on my face and an amazing new ride! Thank you Walter you were great.

Great place buy used ride. Service dept top notch too.

These guys were awesome in service. They quickly for us in last minute and fixed the issue is less time than they said. Honda Wolfchase acted like we had to make an appointment, come back days later and leave the car for something that took less than 30 mins. I'd recommend these guys. Very impressed.

Quick, convenient service. Comfortable waiting area and helpful staff

It was a very nice experience with AutoNation. Good customer service.

My first experience here was great! Mike was one of the friendliest office assistants and their location was very clean, professional and timely. I will definitely be back!

Excelent service.. Got my honda here

Working with Auto Nation Honda was super easy and relaxed experience. Rizwan is an awesome salesman to work with! I love my new Honda Pilot. This is the second car we have purchased through Rizwan from Honda.

Working with Auto Nation Honda was super easy and relaxed experience. Rizwan is an awesome salesman to work with! I love my new Honda Pilot. This is the second car we have purchased through Rizwan from Honda.

My experience here was nothing less than the best! My salesman Zach was great!! Great service! I would highly recommend anyone to visit this location when shopping for a car.

Get Star Treatment and a great price.

mY CREDIT WAS RUN DOWN BY kIa so I couldn't get car at that time in june..I will be back with a good down payment this time

Rizwan worked to get me a great price on my Honda Pilot. I was quoted a similar price at another Honda dealership for one that was only front wheel drive. Love the awd that mine has. Thank you for making the buying experience hassle free!!!!

Working with this Honda service center, and my service advisor Mike, was one of the best experiences that I have ever had in my 15 years of owning my Honda Civic. As a backstory, I was traveling from the west to east coast and developed problems with my car in Arizona. Along the way, I went to 4 different Honda service centers and they couldn’t pinpoint the issue. I stopped in at AutoNation Honda Covington Pike in Memphis and knew instantaneously that this would be a different experience. My service advisor, Mike, was spectacular to work with. He took true interest in my car. He was incredibly kind, knowledgeable and true to his word. The technicians and Mike were able to figure out what was going on and fixed my car in short time. Thankfully, I can drive home knowing that I am safe because of these individuals. I owe all my gratitude to them for doing an incredible job, as well as for treating me with kindness and respect.

Good friendly service👍👍

They sold me a new CRV in July, but the vehicle was not on the lot. It was "on the truck" which should be at their location within the day. It was FIVE days later before the car actually arrived! The GM said he would "make it right" and I could just tell him what I wanted and he would see to it. All I asked for is to have the front windows tinted. I sent him an email after I took delivery of the vehicle and he said he would send it to the salesman to handle. That was July, this is now September. I haven't heard a single thing from either the manager, nor the sales rep. BEWARE of trusting them. They are all a lot of hot air and do not keep their word! I want my windows tinted like they told me I would get!

We were traveling and had a tire emergency. Got us in quickly, very nice and helpful

As always, terrific service on my Honda, always trust them with my car

AutonNation is a great place to buy a car. my salesman's was awesome.

Wonderful Outcome! Car battery less than 2-year’s old went out - car would not start up on Labor Day. Did eventually the next day. Initial self-diagnosis was alternator or starter gone bad however can you believe a new battery purchased from Honda had gone bad in less than 2-year’s!! Dealership was very accommodating in replacing it at no charge to me therefore a wonderful outcome! Great to see Jay back in Service Dept - always friendly, helpful & easy to work with. Still my dealership of choice for service on both our Honda’s. Great job guys.

Got the work done relatively quick

Fast friendly service

The representative was incredibly friendly. I was happy with the team.

James Pickens was very helpful in addressing our check engine light during our visit to Memphis.

Great sales, floor plan, customer service, and businesss/closing manager. Best experience I ever had buying a new car!

I purchased a 2015 Honda CR-V August 10. The vehicle didn’t meet my expectations so I spoke to the used car manager Tuesday 8/14 to return it. The used car manager told me I would have to speak with Phillip Hatcock,the GM to return it the next day. By that time, it was out of the 5 day period and Phillip did not follow up regarding the return. On Saturday, 8 days later, the car does not crank. I was told to bring the car in for servicing, but I felt that was ridiculous for an 8day newly purchased car. The sales manager John did not want the car to be visible in the front of the lot. He then threatened to call the police on me and did not allow me to return a non-working car back to the lot!! I’ve never been treated in such a way. I highly advise not purchasing from this dealership!! I have another friend who revealed their car was purchased here and it is non-working.

Great service wonderful and helpful staff. If I lived in the area I would definitely by from this dealership.

I brought my 2001 Honda Civic LX here when I noticed transmission problems. I was expecting a horrendous bill, but was pleasantly surprised by the total price I paid, as well as the honesty of the representatives. I see why AAA recommends this facility.

Everything went great! In and out in the amount of time promised!

Posting from a friends experience, based how they treat their customers when trying to get a car. I would never recommend them. They push so hard for you to get a new car and then when you want to buy a car that’s a year less they turn around and change their mind on how they will do things. Horrible, horrible! I’m so glad she took her business elsewhere!

Always friendly, helpful and make recommendations - and give realistic timeframes when those things should be done. Nice waiting area (could use another outlet near the tables), comfortable and can get some work done while waiting! Have brought my car here since I bought it here in 2012, and am very pleased.

Great!!!!!!!!!!!!! I don’t have much extra to say!

They were so kind and respectful from start to finish. Offered me a shuttle service Home so I didn’t have to wait at the dealership for hours while they worked on my car and then came and picked me back up. They were patient in explaining issues they found with the car and were happy to answer any questions.

Friendly professional staff turned an anxious event into a pleasant experience

Our sales rep was anxious to meet our needs which he did in spades and even met us before we got out of the car.

The service department people are very friendly, they keep you informed about your car...when it's in there for service, they do an awesome job and they tried to get your car out at the the time they promise. thanks for your servicing my car. Awesome job, I will take my car back and I recommend anybody to take their car there. I give them the very top score. Thanks

Took our 2016 CR-V in for oil change and tire rotation. Excellent greeter, as soon as I drove in. He directed me to service desk and I was greeted again and took I info. I had made a reservation. Vehicle was ready before promised. Excellent professional and very pleasant was the service advisor( Josh). I will be back.

Good

Very pleased with service and customer care. The service reps were very friendly, helpful and courteous.

The service is always fast and the technicians are always knowledgeable. Thank you for providing reliable service every time.

Covington Pike Honda is the only place I will take my vehicle for service. The staff is friendly, efficient and I have total confidence in the technicians.

Dealer said I needed a battery when I did not. Two other places I took my battery said it was good--no need to replace. I will not be back to Autonation Honda.

Very relaxed and friendly. There were two cars that I was interested in. We looked at the less expensive, first, and then the more. I preferred the more, but only slightly, so Jason talked up and suggested the less expensive car. Ask for him when you come in.

It's clean and neat. It is not crowded. The staff is very helpful and explains everything to you.

I always satisfied with the work and the way I am treated.

I was able to call on Tuesday and get an appointment on Wednesday. Everyone was courteous and friendly. The work (oil change general maintains and replacing a tire) was all done in about one and a half hours. This is the way it should be ! thankyou

I have oil change last weekend. Customer service is very good and oil change didn't take very long. Overall is great.

Looked,at several cars. Salesman was very friendly and helpful.

Everyone went out of their way to provide prompt, courteous service. Very nice waiting are with places to sit far away from the TV if you want to read or do some work.

Great service after the sale!!!! Currently driving my 3rd Honda purchased from AutoNation Honda Covington Pike!!!

Car was in great shape, but the greatest thing about our experience was our salesman Brandon was AWESOME! Called or text us throughout the entire process. Would recommend anyone to look him up when visiting the lot

I took my 2000 Honda Civic Si in for scheduled maintenance and informed the assistant service manager Mike Powell of an online service package for the 240k mile service plan that was $74.90. This price was never honored and after going back and forth with the advisor about the write up and the price, I agreed to a 10% discount. I will not be taking my vehicle back to this location again.

We had a great experience at AutoNation Honda on Covington Pike. Everyone was pleasant and helpful in the purchase of our 2018 CRV Touring.

Great customer service...only one suggestion. When a customer leaves and one of the service advisors finds a need to call them to recommend other services be performed, make a note on the invoice so another service advisor doesn't call again 15 minutes later with the same pitch.

it's not just this time,but,everytime i bring my wife's Honda Accord in for service,it's always a curteous,timely experience.The service dept.usually find ways to give me a discount,too! As I said to one service tech recently,who thought i may have had our Honda serviced somewhere else,"This car has NEVER been serviced anywhere,but AutoNation Honda,CovingtonPike!!

Used the Costco Auto buying program to purchase a car from AutoNation Honda. Very pleased with the program. Great price. The internet sales rep. David Howell was a pleasure to work with. Very accommodating, no pressure, made car buying a pleasant experience. Highly recommend!

Friendly staff & quick service

The internet sales rep was super polite, professional, and no pressure. The whole buying experience was surprisingly pleasant. I got a great deal and look forward to coming back for service.

I was pleasant and the young man that took care of my service need is excellent!!!!

I’ve always been a haggler on pricing but auto nation had the cars priced good from the start so all we had to do is find the vehicle we wanted. Zach, our salesman took our budget and desires, searched their database and found some options then we chose the best one for us. Financing took minutes. If you don’t want to spend all day buy a car, check out AutoNation!

Great experience ! Great service ! Excellent Sales and Business Mgr staff! We were very pleased for the entire process of purchase. We bought 2 cars on lease. We made the right decision not to go for Acura of Memphis after the horrible experience we had. Will recommend AutoNation Honda @ Covington Pike dealership to every one !

I enjoyed the pleasant atmosphere. The wait area was very customer friendly.

Jay Pickens is the best. He left this place for a while to go to a different dealer, but since he has returned the service has returned to top level.

Everyone who greeted me was polite. Rizwan, Trent, and Ron were professional yet courteous and relaxed ... and most of all helpful. They took a personal interest in me and in meeting my car needs. They didn’t try to oversell or pressure me into more than I wanted. Rizwan was very knowledgeable about the CRV, my car of choice, and was interested in answering all my questions. It was a very positive buying experience. I couldn’t be happier with my choice of car and my choice of dealership. These guys are the best. As a side note, I used the Costco buying program which was also a great perk to my buying experience. By the way, I love my 2018 CR-V!

Great service.

Excellent service department!

Prompt, Excellent service department. Always get car when promised.

Very Professional, quick, and clean. Enjoyed my first visit. I will be back.

John Stoddard was the perfect salesman! Thank you all for the experience. I love my SUV!

I had a perfect experience at AutoNation Honda Covington Pike. I flew in from out of state, and Gabe graciously picked me up at the airport at no charge. The preowned Honda was as described. It came with a peace of mind 5 day/250 mile warraty. Everyone was professional and courteous, including Joe Carter. The facility was easy to access, clean, and modern looking. I was in and out in a timely manner. I would not hesitate to buy from AutoNation Honda Covington Pike again. Great people. Nathan Hostetler-Ohio

Jay was wonderful in the service department! He provided great customer service! All the employees were so nice and professional! Awesome experience!

Great service, easy to make and change appointments, nice waiting area. They did everything I needed.

Excellent Customer Service!

I will NEVER take my car there again. They put my life in danger. Any skilled technician should know better, see #1 and #2. 1)After I refused to purchase a new $160 tire for one that could be patched/plugged due to a nail, they jammed the bolt causing me to purchase another and making it very difficult & costly to remove. Btw, the tire was able to be patched/plugged after they said it could not be (not on shoulder or sidewall, less than quarter inch). 2) They rotated the tire with the nail in it to THE FRONT, making it very dangerous in the event of a blowout. They knew better but were teaching me a lesson, I guess. 3)The technicians left my car in complete disarray after replacing the passenger air bag, which was on recall. The contents of the glove compartment and center console where strewn on the floor in a complete disregard of my property. They made NO attempt to return the items. I'm accustomed to them trying to sell you extra services. I know how to say no or accept a reccomendation when warranted. I don't know if this was done because I didn't want to purchase additional services but it was negligent service with complete disregard. My complaint fell on deaf ears. No return call yet.

I had a very pleasant experience at the AutoNation Honda Service Dept. on Covington Pike. My Service Advisor (Mike Powell) was extremely knowledgeable, courteous and friendly! The waiting area at this facility was very clean and comfortable and I'm very pleased with the work that was done on my car! I would definitely recommend this service facility to my friends. TYVM!!

Quick service, great people. Will continue doing business here

Service is awesome

Went in for an oil change and tire rotation and the service was completed quickly and without any problems. I would go to this service shop again.

My service as always was very professional and timely. I not only enjoy my visits to Honda Automation but with the free WiFi I find time to catch up on my reading. By the way the customer service is awesome, thanks Autonation.

I love my new Certified 2018 CR-V Touring! Coolest car I have ever bought! The people are very nice and easy to deal with.

I could not be happier with my new Civic si! Awesome car! The experience I had at Autonation Honda way over exceeded my expectations! When I arrived I was greeted right away by the salesman I spoke to over the phone. He greeted me by name and was very friendly. He took me to the back where my car was being detailed and went over all the features. He even stayed late after closing time to make sure I was ready to go. Great experience I highly recommend this car service! Best car buying experience I have ever had!

Friendly service. Was allowed to check over Honda Accord EXLs in stock and drive one.

I love this location. I have bought 2 cars from them. The service department is amazing. I have never had an issue with anyone. Chase Cass is a phenomenal manager. Jay Pickens is another one of my favorite service writers.

Did spend time answering any questions I had and never acted like it was a problem. Also spent time going over all the different options this car had and left the door open to come by or call if I had additional questions.

This experence was terrible Jason said my car was all most done with but when I arrive back to auto nation my car had never been pull in for service at all my car had been their almost 3 hrs & I was 1 hr late for work then the salesman ask could I give 45 more mins of wait time ( really) I wouldn't recommend them to no one that was bad service

Service is always done quickly. Staff is knowledgeable and friendly.

Excellent Service by an excellent staff! They also provide free coffee and donuts while waiting for your car to be serviced.

Everyone in the service department are amazing. Speedy efficient service and great customer service. They are a very welcoming bunch of men and women!!!! Hopefully I will be able to find service this great with my move to Virginia.

Terrible offered services I didn't need. What I did need was not indicated. Same day of service, 30 mins after, they indicated battery was fine, it died.

They did a great job! Very helpful and efficient. Mike always does a great job.

Good customer service will always have me coming back! Keep up the great work ✅

Had a very positive experience purchasing a new Honda HRV today. David Howell was a great sales person so ask for him if you’re in the market for a new Honda! Appreciate Trent and the whole team for making the process painless. Love my new vehicle!!

Very nice and professional, the best dealership I been too..

Walter Crawford and Don Wood were the best! I highly recomend them.

The follow up left something to be desired and I ended up going "home" to Chevrolet but I can't knock the customer service. Zach went above and beyond in trying to help me after an accident totaled my truck. He did more than I expected and I'm sure more than he needed to do to help me and it was truly the best encounter I've had with a salesman. I sensed that he was just as disappointed in all of the hurdles as I was. Zach's a good guy; give him your business.

Went to the shop to get the door handle fixed on my CRZ. Hour or so they come back telling me my latch is broke. The part alone was over 750.00. Previously AutoNation Body Shop had repaired the door. I called them because 750.00 seemed unreasonable. They ask me to come out. They told me it wasn't the latch - but that was a crazy price. Said it is the handle. Quoted me right at 300.00 for parts and labor. I had always trusted the shop in Covington Pike. Never questioned prices. Maybe I should have. I will continue to use AutoNation Honda Covington Pike but from now on prices will be looked at in detail.

I made an online inquiry about a vehicle. I received two emails from what I believe are automated responses. I replied to both email and have received no acknowledgment of my emails.

Very professional. I love the service.

The service department is great!

Very easy to set up appointment, drop off car and pick it up.

Nothing but pure satisfaction from this customer. We are always treated with respect and honesty when we choose a car at AutoNation Honda on Covington Pike. The employees are great, and they know how to make you feel special!

Good service. Was just in for an alignment and oil change

I appreciate the consistently great service; they have my trust.

I've been a customer since 1992. Although the name changed a few years ago, the quality of service remains consistent.

Have been very easy to work with and provide necessary adjustments (oil, etc.) to my car.

Took my 14 month old and my 4 month pregnant wife so I could purchase her a used Odyssey. Went on a test drive with the salesman riding shotgun,he was rude and kept saying,"take a right",and then said, "it's gonna be a right every time". We went maybe two blocks. How can I get a feel for a vehicle in that short of time?? Then he got me to fill out the credit app,and kept rushing me and trying to show me how to,like I was unable to read. I had the car I just bought in December for a trade in. They told us to wait in the back near the service area while they drove it and ran my credit. We sat there for a hour and fifteen minutes,I finally walked to the front to make sure everything was ok. They were both sitting in the office on there phones texting or on fb. Neither one had come to tell us they were ready. Then he comes out and says I need to sign this paper so they can have the bank look into it?? I thought that was what the credit application was for!! So I asked him what was the deal on my trade,he rudely said,"it's right there in front of you,on the paper"! They offered me $800, and the KBB on my car is $2500. When I said that wasn't enough,they didn't seem to want my business at that point. Then the other guy says to my wife that the paint was bad. And then told us to keep our car then,and pay himcashh for the down payment. So we drove 2 hours to MemphisPike Honda For absolutely nothing except to be insulted by two salesman who act as if they were better than us bc we didn't have the cash to pay for the down payment. And also the dealership in my home town on Alabama,had made the trade in offer of $2400, they just didn't have the vehicle we wanted. Memphis Pike are crooks.

I had purchased a pre-owned Honda 7 seater from them recently. It was sold to me at a particular price since it had already undergone a timing belt change and at the time of purchase it seemed that the vehicle had a lot of miles and a few years left before the next timing belt change was required . But on my last visit despite my reminding them of the aforementioned fact , timing belt was changed . They did check and told me it was already 7 years since the last timing belt change. But after coming to home , I discovered that it had 2 more years still left to its life .

Thank you again for the service on my 1995 Honda del sol.

I would say that the experience was good overall. Buying a car isn't exactly a fun process, but they made it relatively easy. It would have been better if I didn't have to wait as much before actually getting to talk with the salesman.

2 of my Honda Logo chrome and black valve stem caps are missing

No repairs required at this time. Tyler Greene did a super job getting us what we needed and wanted. Everyone associated with AutoNation Honda was extremely courteous. Although we really liked the CR-V, we would have looked at other dealers except for the fact that Tyler Greene invited us in for a test drive. He did a great job selling us the car. We drove the car to Rogers, AR and back home to Millington, TN. We've put about 1,000 miles on our 2018 CR-V, and it is all we hoped it would be. Thank you, Tyler Greene, and thank you AutoNation Honda.

Yesterday was my first maintenance service. They are all accomodating especially Mr. Mike he answers all my queries. Thanks for taking care of my car. Surely, I'll be back on my next maintenance service. Keep it up! 😊👍

Wonderful service..even the wait was enjoyable. Will go back for other service..did not feel I was getting pressured and this is very important to your women customers.

Excellent service with very short wait time --friendly employees --courteous follow-up

Service Department was very helpful. They made me an extra set of keys for my car. A key that would unlock my car door was also made since I had recently locked my keys in my car. I had to get the police department to come unlock it. I also had a recall on my car that they informed me about and fixed it while I was there. That was appreciated very much.

Good, nice and friendly greeting and service.

Too ghetto

Very nice people who were not pushy at all.Worked with me to put me in the right car.They made it a great experience..Will buy from them again.

I showed up without reserving and Autonation performed the oil change and drove us to a nearby restaurant while doing the job. Excellent service and nice facilities to wait in. Thanks

The team is extremely friendly and knowledgeable

Clean and well organized respectful people speaking even if they are not helping you it’s like everyone is family I recommend going to autonation Covington pike for everything this is my second car with O down from them

I hate car buying with a passion, the haggling, the back and forth, the walk out and they call you at the end of the month saying they want to make the same deal they turned you down on earlier. We do our homework when it comes to buying a car and where Wolfchase Honda went back and forth wasting our time and failing to make a deal, Autonation Honda met our price without haggle. It's car buying the way it should be.

Great customer service if you do want to go to autonation stop by the one on Covington pike and ask for jay seems real cool and down to earth and concern about your issues and execute it very well

No complaints. Repairs were handled quickly and customer service was great.

I have had one of the best experiences with this dealership than I have in quite a while. I really appreciate how everyone goes out of their way to make you feel special.

Had a first time used car buying experience with Walter at AutoNation Honda. The cars on the lot were noticeably well taken care of and detailed. Unlike some of the other dealerships I visited there were no funny sounding engines, bald tires, white smoke coming from tailpipes, or other obvious problems that had not already been properly fixed. Additionally, the prices were much lower than surrounding dealerships with sub-par vehicles. Walter was patient and helpful throughout the process and was a great salesman without being pushy or applying too much pressure. The people in the finance office were also very courteous when offering additional packages and warranties, but did not pressure me. The sales process was efficient and painless, I highly recommend this dealer.

The service/repair staff were friendly and helpful. I did not have to wait long for the service.

excelent services

Very fast and friendly service. I came in and had a few questions about the service and was answered with no problem at all. And the wait wasn't long at all.

These guys were great - professional, helpful and they had donuts and popcorn in the waiting area, so my kids were even happy!

Customer service was great.

Terrence Wilkins is your guy - he makes the car buying experience quick and painless.

Very good people. reasonable price, great service

Will go back

We were happy with the overall willingness of the Service Dept. But we waited over 3 hours to have a tire changed and rotation.. there were other customers who came in after us and left before us.... plus we had a 2 year old with us... so that aspect of our visit was VERY unpleasant

These guys are always professional and courteous. I very much enjoy getting my services done here.

Autonation has a great service department. Joshua Lee did a job well done at keeping me updated as they were working on my car and conveying what needed to be done next to keep my car in top shape. I would highly recommend AutoNation to anybody.

Great customer service, Josh Kidd was awesome. Thank you!

They did a great job, and were done in less than an hour.

Not consent.

My Sales person was relaxed calm and understanding which is what I needed. He listen to what I had to say then found the perfect car for me!

Jay was very helpful and extremely professional. I am very pleased with the service I received from AutoNation Honda.

I was from out of town, in Memphis for business. My 2017 Honda Accord had a problem and there were 4 dashboard icons that came on. I called AutoNation, minutes before the service department was to close. Jessica was very accommodating and helpful with getting an early appointment for me the next morning. Joe was my service contact- appreciated the customer service he provided and when I picked up my car, he took the time to review everything a second time so I could make notes on the paperwork(just in case the problem occurs again). Thank you Joe!!! Last but not least was Jerry- I was told the shuttle service didn’t begin until 7:30am. So I was expecting to wait for 15-20 minutes. My wait was less than 5 minutes. Not sure if that is always the case- but I certainly appreciated getting to my appointment earlier. Then on my pickup- I underestimated my time and he waited for 6 or 7 minutes. When I apologized for keeping him waiting, he was very kind and said that he just pulled up. I praised the service that I received and the employees where I was at, reaffirmed that AutoNation is focused on customer service. I have to agree and for an out of towner - kudos to your entire team. Thank you Julie

Really quick and impeccable service!!

Went in for battery inspection. Battery had leakage and was replaced in two hours.

Excellent experience -fast professional service . the car runs better

Great dealership great service! I purchased a 2017 Honda Civic 1 year ago and I still love this car as if It was the day I purchased it.

Good service. Nice lounge area to do your work or relax while your car gets fixed.

Just bought a new Honda crv and I love it! Dave and Trent at Covington pike Honda are the best ! They will make your car buying experience easy and fun. Best decision I've made.

Overpriced. Bad customer service. Will not be back.

Mike really helped me out at the service center!

Went in to Get an Oil Change, Service was terrific! The service department always take good care of me!

Joshua Kidd provide excellent service and he informed me about issues I would not have ever none. I will now only take my car to the dealership to get serviced.

The service I received I feel was very good. The service the department was very attentive and kept me informed during the service.

The customer service at the dealer is the best I've experienced.

Very Good Service

Best Dealership I've been to! After a less than favorable experience at the other big Honda dealership in town, I went to Covington Pike Auto Nation. Trent, Rizwan, and the finance manager were awesome. They got me at the price I needed and most importantly, they were honest, down to earth, and nice people. Rizwan knows the features of Hondas inside and out. Great experience.

Chase from the service department did an amazing Job! He was friendly, knowledgeable and fixed our problem in record time. He even helped me carry the car seats to my car when I was ready to leave. Thank you Autonation Honda for making my service appointment a pleasurable experience.

They always have had great service, but sometimes you could end up waiting awhile. I'd say it is worth it!

TRIED TO GET RESPONSE FOR OUT DOOR PRICE NEVER RESPONDED WANTED TO SEE BEST OFFER BEFORE WENT TO DEALER BUT WOULD NOT SEND ME A QUOTE.

I have been to a lot of service centers; you can tell this one cares about their customers.

Worst experience ever. This older guy with 70s style glasses was very rude to me. I came in to the shop to ask a question and he didn even look at me. He wasn’t doing anything just staring out in space. I asked him were could I make an extra copy of my keys and he didn’t even look at me the whole time we were looking. I couldn’t bring my car because I lost my keys and there wasn’t anyway of bringing my car. I won’t go back to that honda service place.

After extensively researching vehicles online, I settled on a 2014 Chrysler Town and Country at AutoNation Honda. When I arrived to test drive the vehicle I met Venson and he took extremely good care of me. We ended up purchasing the vehicle and have been very happy with our new ride. Thanks so much to Venson and all the folks at AutoNation Honda. They were all very professional and helpful to us. I highly recommend them if you are looking for a new or used vehicle. Brad and Mona Baker, Jonesboro, AR

I want to thank the most amazing salesman. There is nothing more frustrating than buying a new car, but this man went above and beyond to help me. He was the most patient and gentle soul. If you (ladies especially) are in the market for a new car, go see David Howell at AutoNation Honda at Covington Pike, Memphis!

Honest answers to difficult questions.

Everyone made buying a new car fun and easy.

Everyone was helpful and made buying a new care nice and easy.

Good service

Very good experience

Bought a 2018 CRV EX from AutoNation Covington Pike. Went to the dealership not knowing anyone there. Was cordially greeted by a a very nice receptionist and David Howell, e-com sales and leasing specialist. David was very low-key, not high-pressure at all, and a pleasure to do business with (if the car buying experience may be characterized as a pleasure). David got us the car we wanted, spent a lot of time showing us its features, particularly the electronic ones, and gave us a whole lot of attention, even after we signed on the dotted line. He called us a week after we took delivery to make sure everything was ok. Will Hadley, customer financial services manager was also very helpful in explaining options (e.g., extended warranty, etc.) in the same easy manner as David. They made what we believe to be vary fair offers on the new car and our trade-in. We've only had the car two weeks (we love it!) but would highly recommend AutoNation/David Howell if you are in the market for a new car. We are in our early 70s, if that helps in assessing this review.

Alex worked very hard to please me and he did. Would do business with again

We had an excellent experience at AutoNation Honda Covington Pike. Kevin Rayford went over and above in helping make this a positive experience for us. I would highly recommend working with him.

Excelent experience, the manager Mr. Hancock and the salesman Jashua were very respectful and helpful, I would highly recommend these two gentelmen for your next car purchase.

I have purchased two vehicles from here within the past 4 years. It was such an easy experience. No hassling. No pressure. I literally drove on the lot and off the lot with a new vehicle in less than 2 hours both times. Great service. Fair trade in values. Fast financing information. Quick paper work.

I read the excellent reviews the Honda CRV, and even though I had never owned a Honda I decided to give it a look. The sales staff at Auto Nation Honda were helpful, knowledgeable, and professional. They made our buying experience very enjoyable.

Awesome salesmen!

I read the excellent reviews the Honda CRV, and even though I had never owned a Honda I decided to give it a look. The sales staff at Auto Nation Honda were helpful, knowledgeable, and professional. They made our buying experience very enjoyable.

Awesome car buying experience at AutoNation on Covington. ALex is the best. Mike was helpful and the finance person (sorry, did not catch a name) was wonderful. Thanks, Loving my FIT.

As a woman-my life is busy. I don't have time to focus on my vehicle. Like clockwork, AutoNation Honda takes care of my car. Very reliable, resourceful, & dependable staff. I will not go any place else.

I worked with Mr. David Howell, internet sales. He was patient, pleasant and easy to work with. I knew what I wanted when I contacted AutoNation Honda Covington Pike, so the process was not difficult at all. The CR-V I wanted was not in their inventory, but Mr. Howell was able to get it to their dealership in a day. Many years ago, I bought my first Honda, an Accord, from Covington Pike and so far, I'm pleased with the sales and service.

Service is terrible. Had a recall on my car and they said the repair would take an hour. When I arrived they suddenly changed the time to an expected 2 hours. At three hours I asked when it would be done and they still weren’t finished and seemed to not care at all. Fine place to buy a car but get it serviced elsewhere if you prefer honesty and good service.

Amazing customer service. Kevin was incredibly helpful

I had a service situation with my Honda van while I was in town for the Liberty Bowl. The situation ended up being a bit complicated, but in the end turned out as best as it could. Chase, the service manager there, handled the situation very professionally and fairly.

Asked for what I was willing to pay for the out of the door price and they went a little bit under. I almost couldn't believe it. Had to check and make sure it was the right car. Very happy.

Chase and mechanics were very helpful in getting my airbag replaced. Will definitely return for service.

Ok

Great dealership, good service, Terrance is the best sales man... go to him😁

Everyone was kind and helpful. Service was done in a good timely manner. No confusion.

The car buying process was easy and I would buy again from them.

Not very trustworthy.

I found the people friendly and helpful

I was completely satisfied with the customer service and the service on my vehicle.

The worst experience in my life. They mixed up information and their fault in the translation is costing me over $600 this is the third time they have screwed me. Avoid buying or dealing with them at all costs.

*****DO NOT BUY A CAR FROM HERE!!!****** They will find a way to screw you over. Just a corporate company after the money. Sold us a warranty that we paid 1400$ for and found out later the the warranty was never going to cover anything on the truck. THEN THEY WOULDNT GIVE US OUR MONEY BACK!! Idk how they can sleep at night knowing they are screwing people out of money like that. My fiancé was in there today trying to get our money and it’s not just him, there was another couple dealing with the SAME THING!! So save your time and money and go somewhere else.

Service was great

MisLeading

Customer service very poor.

Staff needs to work on customer relations. Very poor. No cordial relationship. Like they are not happy to be there. I've been to better service centers. Needs a lot of work.

Soon as I pulled up Josh was there to help me search for a new car. By the second car I had already made my decision. He made everything seem so simple and easy. The process was simple with the entire team and I drove off the lot with a brand new Honda Civic 2017. She?s such a beauty! Thank you Autonation Honda Covington Pike!!!

The experience of buying a new car was awesome there. Very helpful and polite. Went in and back out with a new car.

Great service. Fast and very helpful customer service.

Great experience. Love my car and everyone was so nice. Will recommed your dealership to friends. My car was washed and looked great. Thank you!!

Service repair was very timely and my service manager was very helpful in explaining the repair

totally happy with my 2015 Accord so far! but only had it 5 days!!! I let my own mechanic check it out, which I recommend for a used car, and my car checked out fine! will let you know in a month or so!

Dependable, trustworthy...my go to place for service

I was treated with courtesy and professionalism. The service Representative, Josh, at Honda on Covington Pike, Memphis, Tn., listened to my request for service and what I wanted checked. He kept me informed about what they were doing and told me what needed replacing and told me the cost. The service was done in a reasonable period of time.

Easy in and out, took care of vehicle as needed. Clean, neat waiting area with good coffee.

Best dealer. i am recommending this dealer in Memphis Metro area.

This was my second purchase from Auto Nation. Friendly fast efficient!

Great service and recommends this dealer. Great customer service, polite and curteous.

Venson was my salesman. He went above to make sure I had everything I needed and made the experience a good one b

It was very good experience to buy my Honda odyssey in this dealership.

Very good experience...................:...............

I contacted Auto nation Honda Covington Pike by internet. An employee by the name of Mary Shaffer replied too my Internet request. Mary said in her e-mail "your way not our way". I loved that slogan! There are a lot of details that went into the purchase of my new Honda Accord SE. I will not go into all the detail, because I would have to write a book and I just don't have the time. I contacted two other dealers promising me a great deal and they did not deliver. I walked into Honda Covington Pike and they delivered on their promise and I drove home a brand new 2017 Honda Accord SE. This dealership never had an attitude toward me like the other two. I am happy with my purchase and if I am in the market for another Honda; I will certainly return to this dealership. Thanks very much Mary Shaffer and Auto Nation Covington Pike. Paul Ward

Auto Nation Honda on Covington Pike is a great place to buy a car...........they make you feel at home from the moment you walk in the door, until the moment you walk out with your purchase. Terrence Wilkins was very patient, understanding, and willing to work with me.

Customer service was great!!!. I got the car I wanted with no problem they really worked things out for me in my favor Mr. Rizwan Khawaja is a great man!!!!

I had an easy, straightforward experience at Autonation Covington Pike. Rizwan and Trent were knowledgeable and responsive, and helped me get a really good deal on my new 2017 CR-V. I would definitely go back.

Everything was okay until we had paid for teh car. Then we had to make several calls about the tag/license. Everyone was always friendly. It just seemed that once the money changed hands and we had the car, then things slowed down considerably.

It was overall a good experience. I would like for the salesmen to work as hard as they can to get the APR and note down the first go-round rather than having to go back and forth, however.

Overall excellent experience. Very informative about needed service.

I needed a car and did my research. I did not expect to be treated with tailored service before AS WELL AS after! I was advised without any influence on the choices of car prices. This gained my trust. Getting a call days after my purchase was a lovely touch. I've heard great things about this place...and I see why. If anything, the customer service alone will make you feel comfortable you are shopping in the right place!

Everytime I go to Auto Nation Honda on Convington Pike in Memphis, Tn I pay different prices for my oil change. I never paid 50.00 for my oil change. It may be because every time I go I have different service men that charge you what they want to charge you. Also, the waiting time could be better for an oil and filter change. It shouldn't take 2 hours. Other than that if you are buying a car there Mr. Rizwan is a great salesmen.

Great customer service for my Honda CR-Z! My tires were ordered Saturday and replaced on Thursday.

You won't find a better environment for purchasing a new/used car. Everyone at this dealership, from the GM to the service technicians, are the best! I've purchased 4 cars from here and will be purchasing more in the future.

Quick and efficient. The atmosphere was very clean and inviting.

Service employee was efficient, friendly, and professional. Received immediate assistance, paperwork time was minimal, and service was performed within an acceptable time frame. Overall experience was very positive.

It was great. Staff was pleasant and work was completed in a timely manner.

Service was performed per conversation with Service Manager in an efficient timely manner.

We had an awesome experience. I will definitely tell my friends and family to buy a car from here!!

I will highly recommend this place to my friends. Everyone was helpful and polite.

Friendly, fast service. Comfortable waiting area. Helpful staff.

Hands down, AutoNation Honda on Covington Pike surpasses my expectations in all things Customer Service.

I was very pleased with the process of the purchase of my new car. Mr Larry Murphy and the rest of the Auto Nation Staff were very helpful in making the decision to purchase the Honda Accord 4 door Sedan. I am happy. Thanks Guys!!!

Cheap and careless dealership. Got my new 2018 Odyssey with little dirt inside, both of the new remote keys had tonnes of scratches on vehicle with just 30 miles, and no effort to make buying process a great customer experience. Even CarMax has better Customer experience evn though they sell uses cars.

Very prompt and courteous service from Zack and the crew when I went in for a recall service on my 2010 CR-V. In and out in about an hour - as promised. I've never had a bad experience in this service department.

very courteous, quick response, very helpful, they spent quite a bit of time explaining every thing about the process and the workings of the car

Very disappointed with my experience with the service department. Do not believe they are honest and act in the best interest of the customer. They tried to tell me I needed new tires when I purchased new tires from them that only had under 20k miles on them. Was told the technician read the wear pattern incorrectly after I complained.

Andy in the Service Center was very helpful and kept me informed of what was happening with my warrantied repair. I would definitely bring my Honda Insight back to AutoNation Honda.

Great buying experience. Very helpful sales staff. Would buy again!!!

The wait was long (3 hours), for an oil change and alignment, but customer service was very good and employees were attentive and friendly.

My experience wasn't good, and the salesman lied to me on so many different conversations. I probably won't recommend this place to my friends nor family. Bad communication

Mike Powell was awesome. I went in for a oil change. It was done timely and professionally.

Great service and very pleasant waiting room. Loved the popcorn and coffee drinks.

From the first phone call I made it Auto Nation Honda my experience was nothing but positive. They made the entire process easy & enjoyable. I love my new 2017 Honda Civic EX! The staff was all very friendly & helpful. They never made me feel pressured at all. I'm looking forward to driving Honda's for life & I plan on buying them all from Auto Nation on Covington Pike!

The dealership was clean, the associates were knowledgeable, and the car is a joy to drive.

They were quick to get the servicing completing and did a very good job. All were so pleasant and easy to deal with and will recommend to all. So nice.

We knew what we wanted and used true car for information. We got the car for a good price. Walter was great! Overall great experience.

We came and was able to purchase what we wanted at a very good price.

When I came in, I told them I had hit something in the road and something was hanging down. My son placed it back but it needed something to secure it like new. That was not discussed to me when it was finished. My service package is due and I asked who I would speak to. They said the salesman that sold me my car don't think she still worked there. I would think someone else could have explained the process to me.

This was the best service I received in a long time from this dealer shop. I have been coming to this location since I purchased my car in 2010. I visited a month ago and I was not pleased. The last person was rude and had another associate to check me out because he didn't want to do it. Ever since the change, the customer service have not been great. However,on June 19, 2017, Joshua Kidd was awesome. He had a pleasant attitude. He really showed how much he appreciated his job. I really was pleased and satisfied.

This is not the first time I got a car here. I worked with Eric Benefield, and not only did he show me all the options I had to choose from, but he worked with me to make sure it was comfortable for my budget. The management is awesome and worked hard to get me the best deal. I always have the best experience here, and walk away feeling excited about my new car! I'm a customer for life!

Mr. Kidd was very nice and helpful. He was friendly and made his best effort in helping me.

2007 van, 160k miles. 1. In april my A/C went out. They fixed some leaky valves, recharged, 2 days later it was out again, different part. Second time in, the check engine light also had come on. They said the valves needed adjusted, about 900 bucks. And they never addressed the original problem, which was driver side periodically blowing hot air while rest is cool. 2. Yesterday my engine was destroyed, both cams bad, since engine light didn't come on I drove until it was too late on interstate. Engine now ruined. Perhaps the cams were fine in April, perhaps not. But bottom line is I gave 1400 dollars to them in april, and now I'm giving 4k to another shop to put in a used engine. No culpability in Memphis, I can't give a good review.

I went in to get the recall back seat replacement for my 2016 Odyssey, and as usual, they were on top of their game. I was there at 6:45 a.m., for my 7:00 appointment, behind four other cars. They opened two bays on time, I was out of there by 8:00. Always courteous and polite, on time, clean facilities, very accommodating! They take the pain out of waiting for car repair and maintenance.

This is how maintenance should be. Quick and effective! Thanks Honda.

By far, the easiest car buying experience I've ever had! Friendly, knowledgeable staff provided efficient, quality service. For me, shopping for a car can be overwhelming with all the options--but the staff broke down all the information so that I felt like an expert when I drove away in my beautiful new car!

My Service Advisor was Andy Patton very knowledgeable and very professional.

After my new wipers were installed, I called (twice) to ask "why was there still a streak dead center in my view when I use my brand new windshield wipers?" Still awaiting a response to my call..otherwise I would have given a 5 star rating.

I bought my Honda CRV at AutoNation Honda Covington Pike in 2005 and have had them service my Honda since that time. They always do a good job!

Excellent service by service rep, Zach. Quick check in, service was done promptly. I was called when they were completed, didn't have to hunt him down at the end of the day to find out status of repairs, like other places. Price was reasonable.

Andy was very knowledgeable and courteous. I'm so glad they have a shuttle service. Richard was a delightful and safe driver when he drove me to and from my home. The mechanics seemed to have done a great job. They definitely didn't didn't soil the interior of my car. I really enjoyed my experience with Autonation Honda!

One of the best car buying experiences I've ever had. Very relaxed and enjoyable. No pressure. Very relaxed. Highly recommend talking with John Barnes my salesman.

One of the best car buying experiences I've ever had. Very relaxed and enjoyable. No pressure. Very relaxed. Highly recommend talking with John Barnes my salesman.

My experience was pain-free as usual. The Customer Car rep was courteous and professional and my car was serviced promptly. As always, the waiting area was immaculate and provided a comfortable atmosphere. Two thumbs up!

love working with mr will whenever I come into the services dept for service he is honest and explain the needs of my car in a language I can understand

Purchased set of tires. Fast quick service. Tires at a competitive price.

One of the best car buying experiences I've ever had. Very relaxed and enjoyable. No pressure. Very relaxed. Highly recommend talking with John Barnes my salesman.

This was my most pleasant car buying experience at a dealership. The staff were attentive, gave me a great deal and the whole process took very little time.

Great service. I would purchase a vehicle from them in the future.

Very expensive. Quoting a lady in the waiting room $79.95 to change a cabin filter is a bit much. Paper filter takes ten minutes to change.

Service was the best ever and the folks there were everything I could hope for and more! I hope it stays this fantastic so I will be able to look forward to the next visit rather than wishing to avoid it. If it does remain this way, I will never consider going anywhere else and I will buy only Hondas in the future.

This replaced my 2008 Honda CRV with over 100,000 miles on it. Very happy with the car. Only thing missing is the 6 CD changer. The new cars take only 1 CD at a time.

Great place to buy and have your Honda serviced. Very helpful service people.

Great experience every time I go the dealership on Covington Pike. Bought 2 CRVs and use the service department routinely.

Andy Patton was my salesman. I purchased a 2015 Nissan Sentra and I LOVE it! After totaling my precious car, andy was great and made this such a stress free, smooth experience. I told him what I wanted and what price... he made it happen! Thanks AutoNation Honda & andy!!!!

Purchased a 2017 Honda Civic Hatchback manual from Reggie and Phillip. Couldn't have asked for a better buying experience. All my questions were answered after appropriate research. They didn't just give me a quick answer and then look it up later. This is the second car I have purchased from this dealership and it will not be the last.

We bought a new Honda Pilot with Terrance about a month ago!! He gave us 5 star service and we are so happy with our purchase!!! Thanks Terrance and all the guys we worked with! You made purchasing a new car effortless!

I have a 2002 Honda CRV, 170,000 miles and still going strong. Mike the assistant manager helped me out and was very straightforward and honest about costs and repairs. The car is running better than it has been in quite sometime.

John Barnes and Alex took great care of us when we purchased our new Cr-V. I would recommend them to anyone in The market for a new Honda!

I was there for a oil change The staff is nice and courtesy and the wait was not long at all. The even serve you doughnuts and coffee while you wait. �

Quick and easy purchase from Alex. We came in from out of town. Alex had the vehicle prepped, and no tricks were presented. Would definitely recommend.

Great customer service! It was the quickest and easiest experience I have ever experienced when purchasing a car. I shopped around and did my research and they got me the best deal hands down!

Many thanks to Mike, Steve, & Ron, for helping me find & purchase the car I wanted. #happycustomer #AutoNationHCP5stars

Excellent customer service and buying experience. And price.

This is a wonderful place to have your car service... There 100000% true to there word. My car ruins so great. Fell like I have race car LolLol.. Mr. Joe & Larry Will... And everybody else work there Great people. 🙌

Walter and finance man both wonderful and so helpful!

This was the third Honda purchased from this dealership. Philip Hathcock, General Manger, runs this business the right way. Have all my service done here. Was treated with professionalism by Steve Miller who sold me my last Honda and expedited some follow up details. Love the HRV.

Very satisfied. Very friendly people and could not have been treated any better!! Will take my car there from now on !!

my experience was very nice I went in and chose what I wanted and it was granted to me . I love Honda Covington pike and I love their cars. they r so dependable never have a big problem. those cars always last.

Gary Bland is the salesman to see! This is my 2nd CRV to buy! I feel very confident I got a great deal and I love my new CRV!

Highly recommended. Mr Walter Crawford is an excellent salesman. He took care of everything from start to finish. If you need a vehicle go see him they have the best prices anywere.

This place is a JOKE. My niece took her vehicle to them to be fixed, they new the warranty she had on her vehicle. They told her to bring it up there... now they're telling her they cannot fix it due to her warranty... Her warranty is willing to pay to have it fixed and this place will NOT fix it even though they told her so. Now they're charging her $200 to get her vehicle back when they DID NOTHING.

Walter was committed to making my car experience at AutoNation Honda Covington Pike the best possible experience it could be. He was willing to work with me and even went above and beyond to help me make decisions regarding the car.

we were extremely pleased with our buying experience. the employees were very friendly and hospitable, our salesperson, alex mcmullin, was very helpful with information about the product we were interested in and getting our deal worked out. the sales manager and credit manager we met and dealt with worked with us to finalize our deal and get everything ready done for us that we needed.

Came from Little Rock Arkansas to see if the salesmen were any better than these here. I talked with Rizwan about buying a Honda civic. He was more than helpful. Explained everything to me about the car and got me a good deal on it too. The process was easy and quick. Went on a Sunday. I will be back and I am recommending them to all my friends. Thank you Rizwan. I love my car.

I had my 2016 CRV serviced for an oil change and tire rotation and 20000 mile service. My service advisor Josh McConnie was professional and ready to serve me. The service was efficient and a complete check of all the systems was completed in a short time. The waiting area is very nice with comfortable seating and a large screen TV, wi-fi and work stations and free coffee and donuts too! Thank you Josh!

very satisfied customer very pleased and would recommend a friend

I bought a car the process was fairly easily and I was initially happy. A day after I got the vehicle home I noticed the moonroof was not working. I brought the vehicle in and was told to bring it in the next day it would need to be sent to another shop for all day repairs. I did that. At the end of the day which was thursday(august 10, 2016), I was told it needed a part that would need to be ordered and would be in on friday. Well friday comes and I was told the part would be in on monday. Here it is saturday aug 20 and the status of my vehicle is still unknown. I was told the repairs hasn't even been started because they were waiting on the lender to verify the warranty on the vehicle which makes no sense. The dealership covered me with a 60 day warranty and I bought a 4 year extended warranty. I had not even had the vehicle for a week which mean even if I had not purchase any additional coverage they were still liable for anything that went wrong with it in those first 60 days.

Excellent customer service, professional treatment from all parties involved in the process.

Auto-Nation Honda Phillip Hathcock and Steve Rogers please take note. This is my 5 star review for service going above and beyond by the team at Gossett Volkswagen Covington Pike: " I took my son's car in before he returned to UT Knoxville Tennessee for his sophomore year. I just wanted to do my personal best as a father concerned with his child's safety. After the work was initially done and we left (I was not a happy camper), and within 2 days, I received a message to give Me. Matthew Levy a call. I had no desire to contact him, but I am glad that I did. After voicing my concerns about my previous experience he asked if he could assist in the matter. He went well above what I had experienced with the dealership down the street that I had recently been burnt by (Auto-Nation Honda). We went in formulated a plan and he and his team executed it and we were more than impressed. The way that Matthew Levy expressed his concern and desire to get an understanding of what happened and wanted to resolve my concerns we are grateful for the experience and are looking forward to building a lasting relationship. After the slight misunderstanding I am comfortable working with Mr. Matthew Levy and Gossett VW Covington Pike and I would strongly suggest that you all consider them in your search for quality services. I have no doubt that you are going to be just as happy with your choice as we are." Money will come and go but the people are what makes a business grow.

I am a person who enjoys doing surveys and posting reviews good, bad, or indifferent, but in the case of this 1997 BMW Z3 Roadster, I have been trying to figure out how to respond as I have mixed feelings. I knew that the car was used, but what made me go with you is that you had inspected the vehicle. I first asked for the other set of keys day one and found that there was no second set of keys. I seen that there was a little leak and in need of struts reported, but as I was out with my son with the top down the top of the rear storage compartment flew into my son's lap on day two and I still have not heard back from Derek about that. I was very embarrassed to say the least that had to have been overlooked in my thoughts but I am not sure as I went to work this past Wednesday night and when leaving found water in my car. I went to find out what the issue was and it seems as if someone patched up the rear window rather than replacing the top of the convertible and this would have been discovered during inspection of the vehicle. I went and bought a cover and for the past few days the car has been covered. Buying as Is understood but when I asked about any issues I was told that everything was working fine. I thought this was a blessing and now I am feeling like I was bent over and violated. I should have followed my mind to return this vehicle after the nasty way Steve Rogers spoke to me on the Friday before, but because of what I felt was great service that I received from Derek and Lamar, I figured it was just a person having a bad day, but now I am not sure. I spent more than I desired because I trusted in your availability to look over a potential trade-in, but I feel that Auto-Nation Honda will do whatever it takes to make a sell. Now you see why I have not responded, because I am a God fearing man, that has been reminded to first discuss the situation with the one that has wronged you, before getting anybody else involved. So there it is, not pretty, but God knows it is the truth.

Best experience ever!!! Went in looking at HRV and the deal wasn't working and ending up leaving in a brand new Honda Accord!! My sales man ,Gary, and the sales manager were great!

Our sales was Ervin Herron and he was great through the whole process. Our first time to lease-purchase a new 2016 Honda Odyssey. And their sales manager work with us to get our $$$ amount right and went over everything with us. The finance manager was a pleasure to work with on signing of all of the documents. Buying a car in a different state is a long process, which we were there around 5 hours overall but in the end it has been worth the time spent. I highly recommend the fine people of Autonation Honda Covington Pike of Memphis. Remember it is the people who make a dealership what it is. Thanks guys, Love the new Odyssey

I absolutely loved my experience there. While we were browsing the lot, no one was pushy or shadowing us. We were able to look at the cars we liked and discuss them pressure-free and approached them when we were ready. Everyone was friendly, and I am exceptionally thankful for Gary Bland and all of his help. He is very knowledgeable about cars and was extremely helpful--before, during, and after the car purchase. He made sure we understood how the car's tech worked before we left the lot and followed up with a quick text message the next day to make sure we didn't have any questions. When I initially came to Honda that day, I was not completely positive if I wanted to actually buy a car that day or just browse and return--but because of Mr. Bland's help, I was confident enough to make the purchase that day. I am extremely pleased and will definitely recommend him for future Honda purchases. Thanks so much!

Quick and easy, salesperson did not play games. I told him what I needed and what I would pay, he made it happen !

I would recommend this dealership, they have a great selection of new and used Hondas, as well as some amazing used cars and trucks of other makes and models. I bought a Toyota Camry with only 15,000 miles for a great price. My sales guy Gabe Aguilar was great, super patient and kind when I came to visit the car multiple times, and also let me(and my mom, and my husband) drive the car until I decided to buy it. I appreciate the way the dealership let me haggle a little and ended up purchasing an extended warranty so I guess I may or may not be seeing more of these guys, depending on how the next 5 years go :)

my wife and myself we were very pleased with the service provided my mr. walter Crawford. he proved to be very knowledgeable car salesman.

The staff here is absolutely wonderful and take care of the customer at every turn. Highly recommend the team to any and everyone !!!

Gary was very informative of the van. Told Me everything I needed to know about the van! Loved his info! Ron and Phillip worked hard to get us the best deal! Even jennifer at the front desk kept my older kids entertained while we did the process of paperwork! Great service All around!

My husband and I went on Sunday March the 6th to look at the new Honda Civic for me, Mr. Rizwan khawaja welcome us really nicely he was really patient and really informative. Best experience we ever had! Strongly recommend autonation Honda at Covington pike in Memphis TN! Just pick up my new 2016 Honda Civic Ex-Turbo love at first sight! Love the technology and style!!!!!❤️

Very friendly. Low pressure. They let me take my time and decide.

It was a pleasant experience working with David Howell. Absolutely no pressure with buying this used car. David made the buying process go so smoothly and the gentleman that help with the finances was very good and fast. I recently had service on my Honda and I was very pleased with the service I received. Next time buying a Honda I want to work with David Howell. The General Manager was nice and friendly. Keep up the good work. Facilities are fine, good location.

I bought a used car here and was very pleased with the service. Gabriel Aguilar was very helpful with the process and didn't pressure us at all. Other staff members were nice and willing to assist us if needed.

I was greeted professionally and sat in the customer waiting area while my CRV was serviced.

We have been looking for a vehicle for a while. We went to Sunrise down the street and they were trying to push this one car on us, which I did not like, and told us as well that this was all they could do to get us financed. I advised them that I did not like the vehicle but they kept on pushing and told us that we could only be financed for this one (1) car. My daughter advised us to wait until Sunday and that she would take us to look at more cars at different places. All of the other dealerships were closed and we drove past Auto Nation Honda. They were opened. As soon as we arrived the saleman, Gabriel (Gabe), came over to us and my daughter advised him what we had to put down on a vehicle, what we were looking for and what we could afford. He started showing us vehicles and we seen the one that we did like and it happened to be in our range as well. We went in to fill out the papers and what Sunrise told us it would take a couple of days to begin with, it only took a couple of hours and Auto Nation Honda got us our car (that we wanted). This was a great experience and my daughter will be going there when she gets her another one next year. We were all very pleased with the service and the saleman.

The salesman was helpful and eager to work with me to locate and meet my needs. The sales staff were quick to price my trade in and get the deal done. Of course I was buying a Honda so i didn't need selling on vehicle quality. Financing took about an hour. They did good. Felt a little rushed, but i was in sort of a hurry.

Renovations in process so facilities were a biinconvenient and noisy and sparse. But i assume that will change when work is down.

I am 90 + days now of having issues with this dealership. Back in August I bought a certified pre-owned Honda Pilot. I was told I had to come in that day to buy the car to receive the price I asked for. So I did. As soon as I got home I realized the car had body damage, tires not matching, and missing components of the rear entertainment system. I took the car back the following day and it took them 1 full week to fix everything on a certified pre owned car. A few weeks later the battery started dying and we couldn't figure out why. The last time it happened my wife was stranded for about an hour before I could get to her. I took the car back to the dealership that day and handed the keys back to them. I asked for my down payment back($7k) but was told that couldn't happen. I agreed to buy another certified pre owned Pilot. This was back at the beginning of October. Now, almost 2 months after purchasing my 2nd car, guess what happens...they cant get the title to the car they sold me. I am on my 3rd drive out tag. To me, it sounds like they sold me a car that did not have a clear title. The people that work there are nice when you are buying a car but the service afterwards has been terrible. I will say the sales guy was very knowledgeable and I would recommend him, but not this dealership. A little too fast and loose for me. I would look elsewhere if you are buying a car.

David is a great sales man very nice and very outgoing

I WOULD LIKE TO THANK JAMES RIVERS AND AUTO NATION HONDA FOR EXCELLENT CUSTOMER SERVICE.

My dad & I did a lot of online research & found the best deal here. We worked with Larry before we even got to the lot. This was my first car purchase (my dad did all the talking for me) & the salesman Larry & finance guy Lamar made it a great experience for me!

My friend had an AWFUL experience with your dealership and now my family would NEVER consider purchasing a car from you. Think twice before using this establishment to purchase your next vehicle!

Smooth buying process. Everyone was very nice. Would recommend to all of my friends and relatives.

The employees did not get along. Information was unclear, and I was misled about roadside assistance coverage.

Mathis Was the best salesman I've ever had trust me I've bought alot of cars be sure to give him a call he gave us quick fast service without rushing I know sounds wiered but you will see what I mean when you visit him .... Make sure you call and make appointment because he is always busy I guess people recognize a god saleman when they see one lol. I can't give out his number bu I can give you his work number 9013776100 Ask for Mathis! Tell him Marilyn Banks sent you !!

Courteous and helpful sales staff.True to their word.Brian online sales rep was awesome.He went above and beyond to make sure that we were satisfied.

I was greeted promptly with a smile. I was asked what I was interested in. The sales man did exactly what he said they would do. The manager worked diligently to get my notes close as possible to what I could afford to pay. I wI'll continue to be a loyal customer to this dealership, because they have always given me great service. Thanks guys

This dealership goes out of their way to help in every aspect of the purchase. No "pressure selling" here! Nice sales team.

The service department is great. My older Honda Civic needed some various services that added up. Jay helped me prioritize the importance of each service to keep my Civic in good shape and to make it easier on my wallet. My car runs so much better now.

I've been bringing my Hondas for service since 2006 to Auto Nation Honda Covington Pike and have experienced nothing but stellar customer service from everyone here particularly from Jay and Joe in the service department. I finally traded in my 2005 Honda CRV for a new 2014 CRV last OCT and again had a very pleasant buying experience which isn't always the case at automobile dealerships. Great job Auto Nation Honda!

Pat Parker was great -- two times in a row. He got me exactly what I wanted.

Best price in town and will try to please you as much as they can.

Everything was great until I bought car. Bill of sales was wrong, but they wouldn't help, return emails or phone calls. It was great till I needed help. They said it was beyond them. We're no further help

Hey I just bought a car from honda covington pike and My salesman Mathis Ellis was very helpful he was very intelligent when it cam to questions and if he didn know the answer he figured it out! Give him a Call By the way I bought Pre - owned But he can help with Brand new as well!!

My purchase was very easy and stress free. My Salesperson David Howell was very easy to work with as well as the Finance mgr.

I had a great experience. The sales crew were great, the manager and the loan guy were all helpful and nice. I feel like I got a good price on my 2014 CRV.

Excellent service and was taken care of immediately! My whole family appreciates all that you do. Thank you for providing us with such safe cars ;)

I came in with a budget, did all my research online. Duane was my salesman and Lamar handled the finance. They were so kind and patient . They worked with my budget and helped me to get what I could afford. I would highly recommend this dealership. Do your research, know what you can spend. They will go above and beyond to help you get what you want.

I shopped around a lot before buying from Covington Pike Honda, I purchased a new CRV and I love it. After shopping around at 4 other dealers I came back to Covington Pike because of Gary Bland, he knew everything about his products, the whole dealer was great everyone was very nice to deal with.

I shopped around for a car for several months. Found another car located at a competitor next door to AutoNation Honda. The salesman said it was available so I scheduled a test drive. When I showed up ON TIME, the "TV celebrity salesman" told me it was gone on a "joy ride with another salesman". He asked me to wait, so I did....a whole TWO HOURS. I was left hanging in the showroom. I finally left only for him to call me an hour later to inform me the car sold to the "joy rider". He never offered to show any other vehicle to me. I won't ever go back to this dealership as long as I live! So I found a 2014 Mustang at Auto Nation Honda. I drove by to look at it. Was met with a salesman who offered a test drive & offered a longer drive than the usual "around the block". I had another vehicle I wanted to trade (which I wasn't in at the time). I returned the next day pleased to find the car wasn't sold out from under me to someone else. The numbers came back quick, I wrote out the check and drove my new vehicle home. Very friendly staff! I recommend them!!! They explained everything in detail. The paperwork was simple and easy! Maybe I should take my new car next door to the "tv celebrity salesman" and show him the commission he missed out on!!!!!!!!

I highly recommend these guys. Top notch sales people and extremely willing to go the extra mile. Definitely would shop there again.

I actually look forward to my visits to have my car serviced. Fast and complete, a very relaxing experience.

This was our fist time using AutoNation at Covington Pike. When car buying comes around, I dread the event. I went with my wife and two children, 10 and 14. We wre made to feel at home as soon as we entered. The sales manager and introduced himself, then directed us to the sales person we had an apointment with. Duane and Mary were very helpful. We told them we had a trade-in and expected a particular value. We were also looking to lease and wanted a Honda Odyssey 2015 Touring. They did not have one to show, but suggested a better offer for the 2014 model. My wife and I decided to have them value a 2014 Touring and Elite. After looking at the prices and values, we were able to see greater value in teh Elite model. The sales manager came up to us, knowing our parameters and came to a value for our trade-in and purchase of the 2014 Elite model. Incredibly, we could not pass the offer up, without aurguing with anyone. We will be using this dealership again. The sales person, Duane helped follow-up with us through the remainder of the sale. He called and checked in on us even after the sale. Thanks Autonation

Vehicle is great. the dealership was great for the entire experience. This is a sencond Honda. Would purchase again from this dealer.

Gary Bland is AWESOME. My car got totaled because an 18 wheeler hit it from behind. We went looking for an accord and he did not push us at all! Which is key to amazing service in my family. Since insurance kept us lingering around to give us the "your car is totaled" response, they completely understood and said to let them know and they would help us figure it out. They got the exact accord I wanted all the way from tupelo the next day... and it is just perfect. HIGHLY reccomend going here!

We cannot express our gratitude accurately for the entire staff at Autonation Honda Covington Pike, because of the professionalism, friendliness, and expertise they exhibited during our recent purchase of a Honda Odyssey. Duane Auld has to be one of the most patient car salesman ever. He willingly worked with us via phone calls prior to actually visitng the showroom, which was first class within itself. He stayed after hours to ensure we knew the components of the minivan and helped to personalize the settings for us. He followed up the next day to see if we had any questions and responded promptly with answers. This was one of the best experiences we've ever had with trading in a vehicle toward the purchasing of a new one.

A few weeks ago our car got totaled and we needed to get a car quickly. We found a 2011 Honda CRV online and submitted our interest via email. Duane called within 30 minutes. When our schedule wouldn't allow us to both visit the dealership for 3-4 days, Duane offered to bring the car to our house the next day to test drive it. We liked the car and Duane and the entire staff were very friendly and sincere throughout the purchase process, which was quick and hassle free. Thanks Duane!

Mike Nichols is great! NO PUSHINESS!! that is key for us. It is what it is & they just let you figure out what you want. They were sincere & really care about you being happy, even after my Honda Pilot purchase. Even in the financing dept there was no pushiness toward any programs or warranties. They were presented, & he patiently waited for me to decide. Loved this experience!

Buying a car is not usually an enjoyable, stress free experience. You have the sensation that somebody is always trying to sneak on you with a "too good to be true" kind a deal. Money is not coming easy these days and getting a good quality vehicle is a really vital thing for our family, a car that can be driven for a good amount of years, so we decided to go for a Honda Odyssey. The vehicle looked not so pristine in the inside; however it did move as new. After having a conversation with the staff...everything came so easy and the next day we were driving a smooth, very clean minivan. No hassle, no exaggeration about the conditions and price, simply honest and clear information. Thanks very much to all of the staff involved in the sale!

The service department is most helpful. They are easy to schedule appointments with and tje service os prompt when I arrive

The staff here is amazing. I love the inventory! Happy with the ability to cater to my needs and questions. Very helpful so far since I've been with them. I love it! Go Automation!!!

The Sales and Staff at AutoNation went far beyond what I have ever experienced in buying a pre-owned car. If there is anyone within 100 mile radius of the Covington Pike dealership in Memphis TN, I would highly recommend making the trip. You will not be sorry. Thank you Covington Pike AutoNation and Internet sales for a tremendous experience.

BOTH RON WOOD AND DUANE AULD EXEMPLIFIED TOP NOTCH PROFESSIONALISM!!! BOTH WERE VERY COURTEOUS AND KIND. MY EXPERIENCE WITH HONDA COVINGTON PIKE HAS ALWAYS BEEN A JOY & I WOULD HIGHLY RECOMMEND THOSE TWO. I AM REALLY ENJOYING MY NEW ACCORD. THANKS AGAIN RON AND DUANE FOR ALL YOUR HELP!!!!!!!!!!!!!

I just purchased my first Honda Pilot. It is a 2014, but a brand new on. I just love it. Duane Auld was the Sales Rep that helped me and he always made me feel very comfortable. He never pressured me into anything. the Financial adviser there was great too. All in all , I would recommend anyone go there to purchase a vehicle. I feel I got the best deal on my Pilot. Also, Mr. Auld has contacted me since to see if there is any questions concerning my Pilot, and has said if there is anything he can help me with to let him know.

Gary provided all the information and insight I needed to make the decision to buy the accord. Very professional without the "car dealer" stigma.

I bought my first Honda Accord in 2003, the second in 2008, and the third in 2012. I have loved each car and had researched extensively before my first purchase. AutoNation Honda on Covington Pike has provided excellent service for my vehicles for 11 years. The service personnel are always pleasant to work with, and I know that my vehicle receives professional service when needed. I could go to a location closer to my home but I started at the Covington Pike location and choose to continue my connection with them. Great company and personnel!

Our sales person, Terrance Wilkins answered all our questions and helped us find just the Accord we were looking for. Ron Wood in the finance department was so helpful as he explained the different packages from which we could choose and would be most beneficial to us. All in all it was the most pleasant time we ever had buy a new car.

I have 2 Hondas --- CRV and CRZ. Love the service department and Joe takes care of everything for me without having to ask.

I could not be a more satisfied customer. Since January of this year, my family and I have bought 3 Hondas from Trent and Ron, the most current today. I cannot begin to thank Ron and Kamesha for the patience shown today and to Terrence, Trent and Ron for the other ones I bought. Trent is the BEST in finding me the exact car I want and Ron is BEST at working with me in regards to the payments and making sure I was able to get the best financing available. I feel more like family when I go there, not just merely a client because of the over and above level of service I receive. Thanks again, Ron and Trent.

Great service, work was completed 30 minutes ahead of scheduled time.

This AutoNation location on Covington Pike, Memphis is the only place I would ever take my Pilot to be serviced. Good to know that I can take my car in, be able to trust the CS person that I deal with. I always walk out with a peace of mind. I travel alot and need to be sure my car is in dependable condition when I am driving. People at this location are exceptional no matter who you are dealing with.

I worked with Gary B. at AutoNation Honda. He was extremely knowledgeable and friendly. I greatly appreciate the extra time Gary took to listen to our needs and find a car that suited us. We will be back and look forward to work with Gary again.

The dealer did great. My total time on site was about 1 hour. I knew exactly what I wanted and Mary coordinated the best price. I am thankful for all they did for me.

I've always dreaded shopping for cars and was particularly apprehensive since cars have changed a lot since my last purchase some years ago. But Mary Shaffer was very knowledgeable and patiently answered all my questions... in fact, she anticipated most of them. I had some additional questions during the first couple of weeks I owned the car and she was always able to answer them. I had side moldings added to the car and that was a good experience also.... very professional. This was my first Honda. Several friends had suggested I consider an Accord and I am glad I took their advice!

Our experience at AutoNation on Covington Pike was outstanding! We started shopping about 3 months ago for our daughter a new car for college. Our salesman, Trent Dorsey, was very knowledgeable about the Civic and explained all the features to us. When we were finally ready to make our purchase we told Mr. Dorsey what were looking for exactly and they sent someone to another location to pick it up. The car was there waiting on us when we showed up. Over the 3 months we had no pressure from our salesman. When it came down to financing, Ron Wood, the finance manager, went out of his way to get us the best deal. We were completely 100% satisfied with our experience. We plan on buying a Honda Accord in the future from AutoNation.

This car was the first car I have bought on my own and it was a much better experience than I expected. The salesman was patient and helpful, but not pushy.

Was very pleased with my service I received. Mike was very friendly but laid back so I did not feel any pressure to buy. They let me take the car home that evening for a test drive to make sure I absolutely loved it. Came back the next day and signed papers. Don't take my word for it go see them yourselves!

great job. everyone was superb. knew what I wanted and what I was willing to pay. left satisfied in my new honda accord. would recommend anyone visit autonation honda for their new car!!

I have been using this dealerships service department for 30 years and have always been pleased with the service and repairs done here! Would highly recommend them! Ask for Joe in the service department! He will treat you fair and honest! Waiting area is clean and comfortable! Try them, you'll like them...

This was my first purchase of a Honda by far this was the BEST BUYING EXPERIENCE I have ever had in the past I have purchased Toyota, Chevrolet,& Kia .Honda was easy to do business with. Trent Dorsey was very professional really the whole staff was great and helpful and made me feel like I was already part of the Honda family I have told my family and friends where to go if the are looking for a car & I am enjoying my CR-V

This is my 4th lease from Auto Nation. They have the best Lease rates in Memphis. Wolfchase Honda would not deal and were off the paper on rates. Covington Pike Auto Nation was easy to deal with and gave us a great rate. Love to deal with Covington Pike Auto Nation. Service Dept is #1.

I purchased my car from Gary B. I can say that not only was he knowledgeable and helpful in adapting me to new technology, but he also followed up on several calls to make sure I was satisfied...after the purchase. Great experience there. I would definitely recommend him to anyone.

I purchased my previous Civic from this AutoNation back in 2010. The service was excellent then and has not changed. Gary Bland was all you could ask for in sales. He was extremely knowledgeable about the products. He was helpful in translating the new technology of the 2014 Civic 4 door EX so I could understand it. Since purchasing my car, he has called several times to make sure I am happy. Anyone going to Covington Pike to buy a Honda...go see Gary

I contacted Auto Nation to look at a Volkswagen I'd seen in an online listing. Initially, the salesman (Mary Shaffer) seemed helpful; however, she continuously called me several times a day for several days and was extremely pushy about driving the car and purchasing it before I'd ever even seen it in person. After having her call me, and her having her manager call a few times, I was beyond stressed about looking at this car so they would stop contacting me so much. Mary Shaffer, however, did not wait for me to get there after work and left another sales man in charge of the test drive and sale. This man, Lamar Lacey, was extremely nice and patient and not pushy at all. He was extremely helpful and pleasant to deal with. Mary Shaffer even called my loan company pushing to get the money the next day as it was coming to the end of the month and she wanted the commission off of the sale. Unfortunately, Lamar Lacey did all of the work for the sale and got no benefit, but I would definitely purchase from him again. I tried to get a better deal on the car, but the sales manager Rick would not budge on the price at all and didn't seem to care about anything but getting the check.

i just bought my 2nd Honda CRV from this dealer. They are excellent - easy to deal with and very helpful. I appreciated that they did not keep me standing or sitting around. The facilities were neat and clean and everyone was super nice and answered all of my questions.

Everything went very well. Lamar was very helpful and had the car ready for me to drive when I arrived. He made the buying process for easy and explained everything where I could understand it.

Trent did a fantastic job working, with my wife and I, to get our Odyssey at the price we were looking for. We would definitely return here when looking for our next vehicle.

I was very happy with my shopping and buying experience at AutoNation Honda on Covington Pike. Gary B. was knowledgeable, helpful, and fun rep to work with. I highly recommend this dealership and Gary. Plus, I am thrilled with my CRV. Thanks all!

I've purchased 2 Honda Accords from this dealership and I'm overall satisfied with the buying process. Both purchases were held with the Trent, who is awesome at what he does. I came in and got what I wanted with no hassle. Great company!

I was replacing a 2004 Ford Expedition. I was looking for a smaller SUV. My first contact with this dealership was online. Trent Dorsey contacted me and was very helpful. My husband and I went in for a test drive and was very impressed because we were not pressured to buy. We had a great experience and hope you have the same.

I went looking for a simple "point a to point b" car for my daughter. Lamar at Covington Pike spent just as much time and effort on us as he would on someone buying a top of the line new model. He found two nice civics within our very limited price range and made us a good deal. He was courteous and helpful through the whole process and gave us all the time we needed to look and discuss. Not only that, we were there during a torrential downpour and he gave us the umbrellas while he didn't have one. A great salesman and just a really nice guy. I will go straight to this dealership and look for Lamar if I need another car. The Civic we bought is in good shape with remarkably low miles for it's age. So far so good. I was really impressed with the 3 day buy back deal which is what brought me to Honda in the first place. Good idea for used cars.

I bought a pre-certified Honda Accord from the Covington Pike location a few weeks ago. The experience was smooth and easy from the time I entered the lot to the time I left with the Accord. They were easy to work with and they provided a great experience overall. Brian G. was the salesman I worked with - I'd recommend going to see him if you're looking for a Honda.

Buying a new car was such a pleasant experience at this dealership for us that we highly recommend using the internet to do so. We chose this method to purchase our new Honda CR-V EX. My wife and I were so satisfied with AutoNation Honda Covington Pike that we would recommend them for anyone. The salesperson, Mary S., was the best we've ever experienced in buying a new vehicle. In the past we were not so fortunate and we would like to say Mary S. made this a pleasant experience.

Horrible service. Not worth the time. Will attempt to take advantage of you.

Buying our new Honda CRV was one of the most positive experiences we could have hoped for. The sales staff were very accommodating and did not pressure us. Trent D., our salesman, was especially helpful and easy to work with. I could not be happier with my new CRV!

The next morning, I noticed I had big scratches down the hood of the car. I took it in and Trent got it fixed it without any hesitation. I love my car! I feel like I got a very fair trade in on my 20 yr old beat up Honda Civic. The price that I paid for my new CRV was very close to Fair Market Value. There were options that were added to the car that weren't reflected in the selling price on the website. These options raised the selling price by about $3,000. Trent did explain that those options are added on by Honda. I do know that he's telling the truth. It's not their fault. Besides, the options were nice and were actually ones that I added, when I was playing around with the Build a Honda toy on the Honda website. I just didn't think it was entirely honest that they didn't show that price on the web. I did feel badgered by the guy who worked up my contract. I was in the chair for at least an hour, when I could have been out the door in 15 minutes. I truly felt like I wouldn't be allowed to leave, until I agreed to an extended warranty of some kind. He wasn't going to give me my contract, until I finally relented to a very small and basic plan that will afford me 8 years of mechanical protection and five years of coverage on my tires. He assumed credit for an extra $500 that my salesman (Trent) gave me towards the purchase of the new car. I thought that was hinky that he stole credit for something that the salesman did for me. He thought I didn't notice. Apparently, he thought I was stupid. I just let him do it and didn't say anything, because he seemed very proud of himself. He used the $500 as a bargaining tool to get me to purchase an extended maintenance plan. After he wore me down to a bloody nub, I agreed to the nominal maintenance plan, just so that I could get out of that freaking chair and go home. It only raised my monthly payment by about 20 dollars, and I figured it would be a good investment. God knows in Memphis, you'll pick up bolts and nails in your tires at least three times a year. I do understand he's just doing his job. But, I don't think it's good customer service to keep hammering on someone that long. I mean come on. We're talking about a Honda. I barely put any money into my old beater, until it turned 16 years old. Literally, I made my decision on the car that I wanted, before I even showed up on the lot. I worked with Trent over the phone and had it all figured out, right down to the financing. As soon as I knew that I'd get the lowest finance rate Honda financing offers, I was over there to sign the papers. I had picked out the car, on the web. I knew the color and style that I wanted. I had done my research on the web and I knew what I was willing to pay for the car. I even had a VIN number! As soon as my salesman got me the numbers that I wanted, I was ready to sign and get out of there. My salesman, Trent D., was wonderful to work with. He was truthful, respectful and moved things along quickly. I wish I had a separate grading option for "hassle free sale by the salesperson," because I'd give him 5 stars. I didn't feel like I was being jacked around with, just because I am a woman. He and I pretty much had struck the deal in about 30 minutes (that even includes the test drive), but the contract guy held me hostage in his office in that chair for at least an hour. Except for that part of the experience, I was completely satisfied with my purchase and haven't had a single moment of buyer's remorse. I would have given the experience 5 stars, if I didn't feel like my contract was withheld, until I agreed to buy a maintenance package.

I purchased a used car from Autonation Covington Pike Honda and was very impressed with the quality of car I purchased and the knowledge and friendliness the salesman (Lamar Lucas) had reagading the car. I was also impressed with finance person (Dale Woods). He helped me to clearly understand my choices of financing the car and picking out what warranties made sense. Overall the entire staff was very friendly and helpful. They seem like a tight nit family. Thanks Autonation!

The dealer is very friendly, the sells rep is very helpful and knowledgeable. I was very please with the service at Autonation Honda Covington pike.

Everyone I came in contact with was friendly, knowledgable, patient, and professional. It was a very positive experience!

We were very pleased and happy with the people at Covington Honda, Memphis, TN. they are very professional, helpful, courteous.

AutoNation Honda (that is located at Covington Pike, Memphis, TN) is great place to buy a car. Initially, I just went there to enquire about the possibility of trade- in my car and get a new 2013 Honda civic. The offer they gave to me was irresistible. Instead of buying one car, I brought two cars for my kids. I got a good value to my trade- ins and reasonable price for new cars (with 0.9%interest rate!) I worked with Trent Dorsey, he is great scales man.

My wife and I purchased a 2013 model Honda Accord . This was by far the easiest and most pleasant major purchase we have made in the 37 years of our marriage. The sales staff applied no pressure at all, went out of their way to find us the exact car we wanted and the entire transaction was almost effortless. It was the complete opposite of what we expected based on our past experiences in buying cars. The car is an absolute wonder of consumer technology. I can absolutely recommend this dealership and the 2013 Honda Accord.

They say people make a company or break a company, well I can truly say that Larry Murphy to me has made AutoNation a permanent fixture in concept of what a business should be run like. I am glade to have an opportunity to express this awareness can only wish for the best for Larry. Thanks again for a smooth and stress less experience in buying my car, by the way I love the new Honda Civic. Roy Jackson

I had a good experience when I bought my new Honda Accord this week from Autonation Honda. Larry Murphy was very helpful in my shopping for a car. They gave me a good and fair price on this car, and a good price on my trade-in that I had purchased from them 10 years ago. After only a short time driving the car I am very pleased with it. The 2013 Accord is a top notch automobile.

WOW, I have never been treated so horribly. Stay far away from this place. They dragged me along for weeks. Not returning phone calls or E-mails. Then when it came to coming in to sign the papers, the price they gave me in E-mail, went up for some bogus reason. They said if I wanted the black one, then the price was different. When the whole time I told them all I wanted was black. Unreal. This is where car sales people get their shotty reputations from.

They did for me what the local area Honda dealers were not willing to do. The found me the vehicle I wanted in the color I wanted and at a price we could all agree on! I had been looking for a CR-V in a certain color and had just about given up with I thought I found it on the Dobbs Honda website. I emailed the dealership and within an hour I was corresponding with Trent. When I found out the one on their lot wasn't the right CR-V for me, Trent found what I wanted and within 2 hours we had a deal made. I made the trip to Memphis the next day to finish the paperwork and pick up the vehicle. Trent, his salesmanager Tyler and the F&I guy Mark were all wonderful to deal with. They made me feel like they appreciated my business and there were no "suprises" during the buying process. They have also been wonderful with follow up after the sale. I would not hesitate to make the 2.5 hour trip again the next time I am shopping for a new vehicle.

They did for me what the local area Honda dealers were not willing to do. The found me the vehicle I wanted in the color I wanted and at a price we could all agree on! I had been looking for a CR-V in a certain color and had just about given up with I thought I found it on the Dobbs Honda website. I emailed the dealership and within an hour I was corresponding with Trent Dorsey. When I found out the one on their lot wasn't the right CR-V for me, Trent found what I wanted and within 2 hours we had a deal made. I made the trip to Memphis the next day to finish the paperwork and pick up the vehicle. Trent, his salesmanager Tyler and the F&I guy Mark were all wonderful to deal with. They made me feel like they appreciated my business and there were no "suprises" during the buying process. They have also been wonderful with follow up after the sale. I would not hesitate to make the 2.5 hour trip again the next time I am shopping for a new vehicle.

I saw online, a used Toyota Sienna on sale at Dobbs. SInce it was near my home I said I will just go there and although my budget was $2,000 short of what they were asking , I will just let them know and see what is the best they can do. I met a salesman Mr Brown, he did not look nowhere near the used car salesman profile we all come to know. He did not put any pressure and in a very freindly way, worked out the deal. His manager was also co-operative and I in no time I got the deal I wanted. Honestly, I was a little surprised since I know that they use their fast talking sales techniques at Dealerships. Not the case here. The Sienna is wonderful, and I liked the way AutoNation added their 60 day warrantly. I will recommend Brown and Dobbs to everyone.

I bought a Pilot 2013 Touring on 3/08/13. The seller was Larry M, he help me buy good car. Thanks