The next morning, I noticed I had big scratches down the hood of the car. I took it in and Trent got it fixed it without any hesitation. I love my car! I feel like I got a very fair trade in on my 20 yr old beat up Honda Civic. The price that I paid for my new CRV was very close to Fair Market Value. There were options that were added to the car that weren't reflected in the selling price on the website. These options raised the selling price by about $3,000. Trent did explain that those options are added on by Honda. I do know that he's telling the truth. It's not their fault. Besides, the options were nice and were actually ones that I added, when I was playing around with the Build a Honda toy on the Honda website. I just didn't think it was entirely honest that they didn't show that price on the web. I did feel badgered by the guy who worked up my contract. I was in the chair for at least an hour, when I could have been out the door in 15 minutes. I truly felt like I wouldn't be allowed to leave, until I agreed to an extended warranty of some kind. He wasn't going to give me my contract, until I finally relented to a very small and basic plan that will afford me 8 years of mechanical protection and five years of coverage on my tires. He assumed credit for an extra $500 that my salesman (Trent) gave me towards the purchase of the new car. I thought that was hinky that he stole credit for something that the salesman did for me. He thought I didn't notice. Apparently, he thought I was stupid. I just let him do it and didn't say anything, because he seemed very proud of himself. He used the $500 as a bargaining tool to get me to purchase an extended maintenance plan. After he wore me down to a bloody nub, I agreed to the nominal maintenance plan, just so that I could get out of that freaking chair and go home. It only raised my monthly payment by about 20 dollars, and I figured it would be a good investment. God knows in Memphis, you'll pick up bolts and nails in your tires at least three times a year. I do understand he's just doing his job. But, I don't think it's good customer service to keep hammering on someone that long. I mean come on. We're talking about a Honda. I barely put any money into my old beater, until it turned 16 years old. Literally, I made my decision on the car that I wanted, before I even showed up on the lot. I worked with Trent over the phone and had it all figured out, right down to the financing. As soon as I knew that I'd get the lowest finance rate Honda financing offers, I was over there to sign the papers. I had picked out the car, on the web. I knew the color and style that I wanted. I had done my research on the web and I knew what I was willing to pay for the car. I even had a VIN number! As soon as my salesman got me the numbers that I wanted, I was ready to sign and get out of there. My salesman, Trent D., was wonderful to work with. He was truthful, respectful and moved things along quickly. I wish I had a separate grading option for "hassle free sale by the salesperson," because I'd give him 5 stars. I didn't feel like I was being jacked around with, just because I am a woman. He and I pretty much had struck the deal in about 30 minutes (that even includes the test drive), but the contract guy held me hostage in his office in that chair for at least an hour. Except for that part of the experience, I was completely satisfied with my purchase and haven't had a single moment of buyer's remorse. I would have given the experience 5 stars, if I didn't feel like my contract was withheld, until I agreed to buy a maintenance package.
sandra40
Feb 7, 2014
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