This was my first visit to Autonation Honda Covington Pike and it did not disappoint. Andy was friendly, honest, and communicated thoroughly with me throughout the day on the status of my truck's service needs. I was also happily surprised that they offer a complimentary shuttle that drove me back to work so I did not have to wait there while my truck was being repaired. For any of my Honda needs, I will be returning here. The customer service is outstanding and the service was fairly priced. Do yourself a favor and ask for Andy when you visit!

Very friendly and competent process, led by Andy. Really quick turnaround. Really helped us out when the service light came on right at the start of a 2100 mi. Road trip. Lifesaver! Thanks so much !

Everything was done in a professional and concerned manner. The courtesy car driver was a careful driver.

Thanks Mike for a job well done at Covington Pike.

A pleasant experience, the best I've had in my car buying history.

I would never recommend this place to anyone. I worked with a Salesman who agreed on a deal and backed off of the deal in the next few minutes. The reasons provided by him was ridiculous.

Car buying should always be made as simple and pleasent as we experienced here. From start to finish.

Nice people ,no haggling ,great experience, will be back ,and yes I have already recommended a friend or two and there will be more to come.?

This was our second vehicle purchase with auto nation. Both experiences were great. Trey, the salesman found the vehicle we were looking for and worked hard along did the sales and finance managers to get the deal we were looking for even when I thought there was no way it would work.

I loved everything about Honda autonation I love my Honda this is my second Honda accord. the staff was friendly, clean wait area, well informed on the wait time. overall everything was great.

My experience at auto nation/ Honda was the best, as usual; prompt,courteous & professional!!I was impressed because I had a nail in the sidewall of a tire & Mike informed me that, because I took his suggestion, July,'19,& put a new set of tires on my wife's car, the new replacement tire was "no charge"! They Keep Service Records!! Thanks Mike.😃

So I called and asked for the service manager, Jay Picket, Pinkney, Pickering, something like that, he was having issues pronouncing it so I was unclear when he hung up on me. I managed to tell what happened. He basically said, “Yeah, lots of cars come in like that, and we change the bags. That’s all we are required to do - North American Honda will change the bags on cars in junkyards. It doesn’t matter the car condition. They could have asked you about checking the light, but I don’t see where that warrants a low rating.” I provided an example: if you buy new tires, and they put them on the car but they don’t fill them with air, are you able to make use of what you received? He replied he doesn’t see the correlation. I said, ya know, I see why the service is like it is. You’re replacing bags to get the fee - not for customer safety. This is lawsuit prevention...You really don’t care. It’s sad to see that from someone that represents Honda...even at one dealership.

I went in with my sister and drove off in a 2019 Honda Accord 2.0 sport. thank you, Terrance Wilkinson.

AutoNation Honda offered me one of the best car buying experiences that I have ever had. The sales people were more than helpful. I had both Kristin Schaffer and William Nabors, they were each AMAZING. They worked together, along with their other team members to get me the best deal, and a deal that we were all happy with. AutoNation Honda gets all stars from me and I will definitely refer many people to them. Hopefully, if they don't have the car you are looking for, they will be able to locate it for you. Thank you William, Kristin, and All the team members of Auto Nation Honda. PS...The young lady that sits at the front desk of Auto Nation Honda is very welcoming and friendly. She makes you feel really welcomed and honored to walk into Auto Nation Honda. She presented me with the warmest greeting that I have received in a very long time. She is what many offices and dealerships should emulate and have at their front desk. I think she set the tone for my car buying experience with this company, and it was a very pleasant one. Thank you young lady!!!!!!! I'm not sure of her name, but she is the one with the brightest smile and warmest heart!!!!

They swapped the air bags only. Left the air bag indicator light on and didn?t bother to ask about servicing it. However, hassled me over routine maintenance tasks like brake fluid swap. I asked if the bags they just installed would work - the reply was probably not with the airbag svc light on. Really? Thanks wise guys. I?m calling Honda when I have time in my schedule.

I love my new Honda Accord. David Howell made everything so easy for me. He was professional and polite. He helped me find the perfect car for me. I especially appreciate that he paired my car Bluetooth to my phone so I can drive hands free. He showed me how to use and find all of the features on my car. The safety features are amazing...so grateful he turned those on for me. I highly recommend David Howell to anyone looking for a car.

David was the salesman and he was very thoughtful and informative wasn't pushy like alot of salespeople. went through all the features of the car not only while looking at it. but again after I purchased it. called me a few days later to make sure that I loved my new car and to see if I had any questions about it. I am very HAPPY and would highly recommend them to Anyone who needs a vehicle.

I've always been pleased with the professionalism of the staff I came in contact with. Always satisfied with explanations and care of my car.

Gabe was awesome and helped me and my mom a lot! Definitely will recommend him to my friends and family.

I brought my car in for an oil change and was very pleased with all aspects of the service department.

The service manager was very professional and courteous. I arrived at my appointment time and they promptly took my car and did the recall repair work. Total opposite experience than I received at AutoNation 385. Great job Covington Pike Honda. Thank you.

I was very pleased with my overall experience purchasing my new car.

The service was great from the salesman to the financial officer.

Steve Rogers was wonderful! He walked me thru the process-which was easy breezy-he was knowledgeable, witty, and made the whole experience enjoyable. I got a great price on my CR-V and love love love it!

I arrived expecting to need new tires, something done to my breaks and an oil change. They did an oil change and the systems check that included everything. I spent $66.00! Trust is not earned easily. When I say the service personnel are only going to have do what is necessary trust me. They also took care of a recall job in my door locks. Thank you Mike/Mark.

The process was easy and not pressured. I walked in one day and spoke to Kristin. I had an idea of the kind of car that I wanted, so she took me to look at it as well as the trim just below it. After looking at the car and test driving it, she let me demo it for a few days. Upon returning, I purchased the exact model that I had tested. Warranties were offered for everything I could think of needing covered.

Mike was a great help in explaining what was done for my car. He?s knowledgeable and got everything I needed done in such short notice! Definitely your man if you go to AutoNation Honda!

Great working with David. Very thorough. No stress pricing.

Hey Mike It’s Kilocean I just want to thank you for making my transition easy you were very quick and knowledgeable. I was in and out unlike most other deals you rock continue the great customer service

I would like to thank Ron Wood, Terrance Wilkins and Trey Wilson for helping me get my new Honda Civic. The staff here are amazing. They made my car buying experience enjoyable and memorable. I couldn't be happier with my experience. They worked so hard for me and I appreciate that so much. I definitely recommend Auto Nation Honda Covington Pike. Thank you guys for all of your help!!

I had an awesome experience. My salesman provided outstanding customer service. He made the whole ordeal a pleasant one. Not to mention, I love my car! #HONDANATION

Excellent as always , good service and great attitudes.

We purchased both of our vehicles from Auto Nation Honda through the Costco Auto Purchase Program. We were very happy with the purchase experience. Service Department is very friendly and timely.

Clif was wonderful and got me everything I needed!

I had to buy a new car and was stressed about the whole experience. Scott Alexander took care of me here and the car buying experience was great. The staff in general were very pleasant and nice and they have a great inventory.

I had a very good experience at AutoNation Covington Pike. The staff is professional and work with customers in achieving their expectations in obtaining their choice of purchasing a vehicle. My dealer was fantastic and helped me obtain my dream car. My dealer name is Terrace Wilkins. He has good personality and attitude. I?ll give him a 10 in customer satisfaction.

Fast and curtious customer service especially in the service dept

It seems like an auction when settling up the price of the vehicle. Pushing you to add more warranties while purchasing the car which is too unprofessional. I will not recommend anyone who would like to bid a new vehicle and welcoming environment. The salesman was good though.

Express Oil Change was fast and friendly, I will be bringing all my vehicles here for service....

The folks at AN honda on Covington Pike in Memphis are always great. I've bought or leased multiple cars and done lots of service. Great experience all-around.

These guys were great. I had an appointment with David and he was still with a customer at the time of our appointment. Rather than ask me to wait (which I suppose I probably would've done) he had one of his co-workers Walter help me out. This type of thing is not very common in my experience in auto sales. Walter was awesome, and when the vehicle I had my heart set on wasn't going to work for me he slyly dangled a beautiful Accord with some of the features I was after originally and the rest is history. I can't recommend these guys enough.

Great service dept! I was given a ride to and from home due to a part for the tailgate that had to be ordered.

I was a little disappointed. The salesman called me on phone and told me I was approved and told me what my payment would be but when I did all paperwork it was $93 over the amount she told me and I was not pleased at all.

Very comfortable waiting area while waiting on your services to be done. They have doughnuts in the morning, coffee, cappuccino machine, popcorn. Very friendly staff.

My customer service agents Pam and Mike were very knowledgeable in their job but most of all had excellent people skils, nice and poliet and made sure every aspect of my vist was taken care of very well.

simple, easy, straight forward and happy. i got everything i wanted from David and Covington Pike AutoNation Honda, Memphis TN. actually, this was second Honda i bought from this dealer. i had very good experience too last time. i promised i would recommend this dealer to my friends and colleagues. this is the right way to do business in a long run. i may buy another car later for my daughter in 3 years, thanks.

Excellent service always! I have been a customer for years (20 years to be exact). I have never had a bad experience at Auto Nation Covington Pike. I even bought my new Honda there. They treated my 18 year old car just like the new one! Great people, great service, and great company. I will never go anywhere else.

Sale of vehicle was great but service afterwards sucks. Stay away from this dealership unless you like being lied to and screwed over. Between them and AutoNation GMC where they sent my truck to be worked on I don't know who is worse and who tells the most lies. Save yourself some grief and buy your vehicle some where else.

Team is very helpful and answer ur questions and fix the problem easily pam in service handled everything in a quick timely fashion

Very fast and professional. I would highly recommend AutoNation Honda!

I came to this Honda dealership to have a safety recall fixed on my Honda Accord. At first I went to the wrong building, and Trey Wilson was kind enough to show me where to go and tell me about other offerings at Honda. Zach Maupin was the Service Manager who helped me with my service and he was kind, patient, and answered all my questions. All the staff were friendly, and I had two recalls fixed on my car in about 90 minutes, exactly how long they said it would take! I will be back here for oil changes and other service needs for my car.

Service manager is not customer friendly and instead of trying to solve your problem he just regurgitates the dealers policy and procedures. I purchased two cars last year 1 new and 1 used. the battery failed 10 days outside of 1 of the 2 warranties I had. Jay showed no customer concern, no customer empathy, and not accept the fact that if the battery is bad now it was bad 10 days ago. I will not being going back there, I will not even let them put air in my tires.

Very Pleasant, Straight forward and awesome deals. The people worked hard to get me the deal that I wanted.

Walter Crawford was he best this was our second purchase through him. 5 stars

Trey is Very helpful and knowledgeable!!! Pleasant experience

The customer service was excellent. It was a beautiful day and I sat outside for a while and everyone was very friendly and helpful. They made you feel right at home.

Very pleasant car buying experience!

Just needed an oil change. Called and they took me immediately. Quick, less than an hour. Courteous and thankful

Seamless New car buying experience. John (New sales car manager) & Bill (salesman) made the purchase easy. They answered every technical, pricing, and financing question with patience while expressing a true eagerness to “get it right”. Bill was fantastic, knowledgeable and bent over backwards to help me make the correct choice picking Year, model, and tech pkg. Thanks Autonation!!

Mr William Nabors, outstanding sales rep

had a great experience and deal on a new honda odyssey van at autonation honda

The staff was friendly and professional. The staff made leasing my Honda a breeze.

Great experience, totally recommend Sales team at Honda Convington Pike

I was in a pretty awful position after my car, was wrecked last week and these people were amazing. everyone I spoke to was so uplifting and encouraging and they did everything they could to put me in a car. it was an awesome experience!

I found the vehicle I wanted.. Gabriel Aguilar and Jo Carter made it happen. Awesome folks to do business with.

Brought my car in to be appraised and I was told that they would give me a little under 2,000 for my car. I did not accept the offer. Then the manager and salesman started to blow my phone up for days even after my visit trying to persuade me to come back claiming that they wanted to offer me more for my car if I would come back. I felt that they were very shady. The calls/texts continued even after I told them I wanted to keep my car and not do business. I also feel as if I was overcharged for a tune up and oil change. I found a great guy who works on Hondas. He fixed the problem and my car is running great. Im glad I kept my car and did not trade it with them.

Staff is very helpful. I believe the work is truly done and done well. Answered my questions completely.

Awesome people!!! They are super friendly and will help you to the fullest. I love my car.

Customer services is EXCELLENT!!! And.... we love our new Honda.

Great service and attention to the customer

Great overall experience, had a repair in a couple of hours and great customer service. :)

Great overall experience, I had a repair in a couple of hours and also they have a great customer service. Super satisfied.

Terrance and his Team made our car buying journey like a dream, no stress no pressure great customer service .. 5 stars ⭐️ ⭐️ ✨ ⭐️ ⭐️ You guys Rock

On trip.. had an issue that needed repaired before I could continue. Service department me got me in and out on my way . Great service.

Had a broken gear shifter knob and was pleased it was covered under warranty. Was in and out of the service department in less than 30 minutes. Thanks!

No hassle

Excellent customer service. They always take great care of my Honda.

I drove 3 hour to buy a low mileage Used Jeep Wrangler TJ. The vehicle was as described and so far no real surprises. The salesman Will Frazier was a pleasure to do business with, I highley recommend him to anyone visiting this dealership.

We brought our Accord in for an oil and filter change. The service rep suggested some additional service items to consider, like tire rotation. Everything that was recommended made sense considering the miles on the car and the work was done in a reasonable time frame especially since we called to make an appointment just an hour before the service.

As a first-time brand new car buyer, I could not be happier with the service and professionalism I received from my car salesman and his manager. Rizwan was a low-key and extremely patient and nice car salesman. He did everything in his power to make my car-buying experience a happy and stress-free experience. I got a really good deal and would highly recommend him to anyone thinking about buying a car.

very helpful with the service. Speedy and did a great job

They took good care of car.i was there to have passenger side air bag replaced, but had maintenance done.

Just a pleasant, low pressure buying experience. David Howell (salesperson) was awesome in working with me.

Wonderful rep was so polite and helpful. Just in for regular service and back in no time.

My cabin air filter was 39.99 and the labor was 34.00 What? I could have gotten this for $15 and installed it myself in the glove compartment. C'mon Honda. I am only glad I went here for the Transmission fluid change.

Great place to do business. Go check them out.

i always experience bad customer service

The Service Department got me in and out. I appreciate how I was informed of pending service attention my vehicle needs. Thank you AutoNation Covington Pike for always giving me A1 service.

Careful and considerate service delivered in a timely manner

David was great to work with, very patient, very intelligent, and very acommadating.

I feel like Mike and others in this service department always take good care of me and my CRV. I trust them to recommend and perform the necessary services to keep my car running well for a long time, without doing things that aren't really needed. They are efficient and consistently give good service.

10k service. Fast and not expensive.

I would have been a great help If Honda had not towed my car and left it park on a Parkway parked with the key in it with a ticket on the windshield, and then acted as if they could have cared less.

They allowed me to use a demo car while I was waiting on the car I was purchasing to be repaired. They were very responsive to fix anything I found not working.

Quick, convenient service. Comfortable waiting area and helpful staff

It was a very nice experience with AutoNation. Good customer service.

Working with Auto Nation Honda was super easy and relaxed experience. Rizwan is an awesome salesman to work with! I love my new Honda Pilot. This is the second car we have purchased through Rizwan from Honda.

Get Star Treatment and a great price.

mY CREDIT WAS RUN DOWN BY kIa so I couldn't get car at that time in june..I will be back with a good down payment this time

Rizwan worked to get me a great price on my Honda Pilot. I was quoted a similar price at another Honda dealership for one that was only front wheel drive. Love the awd that mine has. Thank you for making the buying experience hassle free!!!!

They sold me a new CRV in July, but the vehicle was not on the lot. It was "on the truck" which should be at their location within the day. It was FIVE days later before the car actually arrived! The GM said he would "make it right" and I could just tell him what I wanted and he would see to it. All I asked for is to have the front windows tinted. I sent him an email after I took delivery of the vehicle and he said he would send it to the salesman to handle. That was July, this is now September. I haven't heard a single thing from either the manager, nor the sales rep. BEWARE of trusting them. They are all a lot of hot air and do not keep their word! I want my windows tinted like they told me I would get!

We were traveling and had a tire emergency. Got us in quickly, very nice and helpful

Fast friendly service

The representative was incredibly friendly. I was happy with the team.

James Pickens was very helpful in addressing our check engine light during our visit to Memphis.

I purchased a 2015 Honda CR-V August 10. The vehicle didn’t meet my expectations so I spoke to the used car manager Tuesday 8/14 to return it. The used car manager told me I would have to speak with Phillip Hatcock,the GM to return it the next day. By that time, it was out of the 5 day period and Phillip did not follow up regarding the return. On Saturday, 8 days later, the car does not crank. I was told to bring the car in for servicing, but I felt that was ridiculous for an 8day newly purchased car. The sales manager John did not want the car to be visible in the front of the lot. He then threatened to call the police on me and did not allow me to return a non-working car back to the lot!! I’ve never been treated in such a way. I highly advise not purchasing from this dealership!! I have another friend who revealed their car was purchased here and it is non-working.

Great service wonderful and helpful staff. If I lived in the area I would definitely by from this dealership.

I brought my 2001 Honda Civic LX here when I noticed transmission problems. I was expecting a horrendous bill, but was pleasantly surprised by the total price I paid, as well as the honesty of the representatives. I see why AAA recommends this facility.

Always friendly, helpful and make recommendations - and give realistic timeframes when those things should be done. Nice waiting area (could use another outlet near the tables), comfortable and can get some work done while waiting! Have brought my car here since I bought it here in 2012, and am very pleased.

Great!!!!!!!!!!!!! I don’t have much extra to say!

Our sales rep was anxious to meet our needs which he did in spades and even met us before we got out of the car.

The service department people are very friendly, they keep you informed about your car...when it's in there for service, they do an awesome job and they tried to get your car out at the the time they promise. thanks for your servicing my car. Awesome job, I will take my car back and I recommend anybody to take their car there. I give them the very top score. Thanks

Very pleased with service and customer care. The service reps were very friendly, helpful and courteous.

Covington Pike Honda is the only place I will take my vehicle for service. The staff is friendly, efficient and I have total confidence in the technicians.

I always satisfied with the work and the way I am treated.

I have oil change last weekend. Customer service is very good and oil change didn't take very long. Overall is great.

Great service after the sale!!!! Currently driving my 3rd Honda purchased from AutoNation Honda Covington Pike!!!

Car was in great shape, but the greatest thing about our experience was our salesman Brandon was AWESOME! Called or text us throughout the entire process. Would recommend anyone to look him up when visiting the lot

The internet sales rep was super polite, professional, and no pressure. The whole buying experience was surprisingly pleasant. I got a great deal and look forward to coming back for service.

I was pleasant and the young man that took care of my service need is excellent!!!!

I’ve always been a haggler on pricing but auto nation had the cars priced good from the start so all we had to do is find the vehicle we wanted. Zach, our salesman took our budget and desires, searched their database and found some options then we chose the best one for us. Financing took minutes. If you don’t want to spend all day buy a car, check out AutoNation!

I enjoyed the pleasant atmosphere. The wait area was very customer friendly.

Jay Pickens is the best. He left this place for a while to go to a different dealer, but since he has returned the service has returned to top level.

Great service.

Excellent service department!

Prompt, Excellent service department. Always get car when promised.

Jay was wonderful in the service department! He provided great customer service! All the employees were so nice and professional! Awesome experience!

Great service, easy to make and change appointments, nice waiting area. They did everything I needed.

Excellent Customer Service!

I had a very pleasant experience at the AutoNation Honda Service Dept. on Covington Pike. My Service Advisor (Mike Powell) was extremely knowledgeable, courteous and friendly! The waiting area at this facility was very clean and comfortable and I'm very pleased with the work that was done on my car! I would definitely recommend this service facility to my friends. TYVM!!

Quick service, great people. Will continue doing business here

Went in for an oil change and tire rotation and the service was completed quickly and without any problems. I would go to this service shop again.

I love my new Certified 2018 CR-V Touring! Coolest car I have ever bought! The people are very nice and easy to deal with.

I love this location. I have bought 2 cars from them. The service department is amazing. I have never had an issue with anyone. Chase Cass is a phenomenal manager. Jay Pickens is another one of my favorite service writers.

Did spend time answering any questions I had and never acted like it was a problem. Also spent time going over all the different options this car had and left the door open to come by or call if I had additional questions.

Service is always done quickly. Staff is knowledgeable and friendly.

Excellent Service by an excellent staff! They also provide free coffee and donuts while waiting for your car to be serviced.

Everyone in the service department are amazing. Speedy efficient service and great customer service. They are a very welcoming bunch of men and women!!!! Hopefully I will be able to find service this great with my move to Virginia.

They did a great job! Very helpful and efficient. Mike always does a great job.

Had a very positive experience purchasing a new Honda HRV today. David Howell was a great sales person so ask for him if you’re in the market for a new Honda! Appreciate Trent and the whole team for making the process painless. Love my new vehicle!!

Very nice and professional, the best dealership I been too..

Walter Crawford and Don Wood were the best! I highly recomend them.

Very easy to set up appointment, drop off car and pick it up.

Good service. Was just in for an alignment and oil change

I've been a customer since 1992. Although the name changed a few years ago, the quality of service remains consistent.

Have been very easy to work with and provide necessary adjustments (oil, etc.) to my car.

Thank you again for the service on my 1995 Honda del sol.

I would say that the experience was good overall. Buying a car isn't exactly a fun process, but they made it relatively easy. It would have been better if I didn't have to wait as much before actually getting to talk with the salesman.

2 of my Honda Logo chrome and black valve stem caps are missing

No repairs required at this time. Tyler Greene did a super job getting us what we needed and wanted. Everyone associated with AutoNation Honda was extremely courteous. Although we really liked the CR-V, we would have looked at other dealers except for the fact that Tyler Greene invited us in for a test drive. He did a great job selling us the car. We drove the car to Rogers, AR and back home to Millington, TN. We've put about 1,000 miles on our 2018 CR-V, and it is all we hoped it would be. Thank you, Tyler Greene, and thank you AutoNation Honda.

Wonderful service..even the wait was enjoyable. Will go back for other service..did not feel I was getting pressured and this is very important to your women customers.

Excellent service with very short wait time --friendly employees --courteous follow-up

Service Department was very helpful. They made me an extra set of keys for my car. A key that would unlock my car door was also made since I had recently locked my keys in my car. I had to get the police department to come unlock it. I also had a recall on my car that they informed me about and fixed it while I was there. That was appreciated very much.

Good, nice and friendly greeting and service.

Very nice people who were not pushy at all.Worked with me to put me in the right car.They made it a great experience..Will buy from them again.

I showed up without reserving and Autonation performed the oil change and drove us to a nearby restaurant while doing the job. Excellent service and nice facilities to wait in. Thanks

The team is extremely friendly and knowledgeable

I hate car buying with a passion, the haggling, the back and forth, the walk out and they call you at the end of the month saying they want to make the same deal they turned you down on earlier. We do our homework when it comes to buying a car and where Wolfchase Honda went back and forth wasting our time and failing to make a deal, Autonation Honda met our price without haggle. It's car buying the way it should be.

Great customer service if you do want to go to autonation stop by the one on Covington pike and ask for jay seems real cool and down to earth and concern about your issues and execute it very well

I have had one of the best experiences with this dealership than I have in quite a while. I really appreciate how everyone goes out of their way to make you feel special.

The service/repair staff were friendly and helpful. I did not have to wait long for the service.

Very fast and friendly service. I came in and had a few questions about the service and was answered with no problem at all. And the wait wasn't long at all.

These guys are always professional and courteous. I very much enjoy getting my services done here.

Autonation has a great service department. Joshua Lee did a job well done at keeping me updated as they were working on my car and conveying what needed to be done next to keep my car in top shape. I would highly recommend AutoNation to anybody.

Not consent.

My Sales person was relaxed calm and understanding which is what I needed. He listen to what I had to say then found the perfect car for me!

Excellent experience -fast professional service . the car runs better

Great dealership great service! I purchased a 2017 Honda Civic 1 year ago and I still love this car as if It was the day I purchased it.

Joshua Kidd provide excellent service and he informed me about issues I would not have ever none. I will now only take my car to the dealership to get serviced.

The service I received I feel was very good. The service the department was very attentive and kept me informed during the service.

The customer service at the dealer is the best I've experienced.

They always have had great service, but sometimes you could end up waiting awhile. I'd say it is worth it!

TRIED TO GET RESPONSE FOR OUT DOOR PRICE NEVER RESPONDED WANTED TO SEE BEST OFFER BEFORE WENT TO DEALER BUT WOULD NOT SEND ME A QUOTE.

After extensively researching vehicles online, I settled on a 2014 Chrysler Town and Country at AutoNation Honda. When I arrived to test drive the vehicle I met Venson and he took extremely good care of me. We ended up purchasing the vehicle and have been very happy with our new ride. Thanks so much to Venson and all the folks at AutoNation Honda. They were all very professional and helpful to us. I highly recommend them if you are looking for a new or used vehicle. Brad and Mona Baker, Jonesboro, AR

I have been to a lot of service centers; you can tell this one cares about their customers.

I want to thank the most amazing salesman. There is nothing more frustrating than buying a new car, but this man went above and beyond to help me. He was the most patient and gentle soul. If you (ladies especially) are in the market for a new car, go see David Howell at AutoNation Honda at Covington Pike, Memphis!

Honest answers to difficult questions.

Everyone was helpful and made buying a new care nice and easy.

We had an excellent experience at AutoNation Honda Covington Pike. Kevin Rayford went over and above in helping make this a positive experience for us. I would highly recommend working with him.

I have purchased two vehicles from here within the past 4 years. It was such an easy experience. No hassling. No pressure. I literally drove on the lot and off the lot with a new vehicle in less than 2 hours both times. Great service. Fair trade in values. Fast financing information. Quick paper work.

I read the excellent reviews the Honda CRV, and even though I had never owned a Honda I decided to give it a look. The sales staff at Auto Nation Honda were helpful, knowledgeable, and professional. They made our buying experience very enjoyable.

Service is terrible. Had a recall on my car and they said the repair would take an hour. When I arrived they suddenly changed the time to an expected 2 hours. At three hours I asked when it would be done and they still weren’t finished and seemed to not care at all. Fine place to buy a car but get it serviced elsewhere if you prefer honesty and good service.

I had a service situation with my Honda van while I was in town for the Liberty Bowl. The situation ended up being a bit complicated, but in the end turned out as best as it could. Chase, the service manager there, handled the situation very professionally and fairly.

Everyone was kind and helpful. Service was done in a good timely manner. No confusion.

The car buying process was easy and I would buy again from them.

The worst experience in my life. They mixed up information and their fault in the translation is costing me over $600 this is the third time they have screwed me. Avoid buying or dealing with them at all costs.

*****DO NOT BUY A CAR FROM HERE!!!****** They will find a way to screw you over. Just a corporate company after the money. Sold us a warranty that we paid 1400$ for and found out later the the warranty was never going to cover anything on the truck. THEN THEY WOULDNT GIVE US OUR MONEY BACK!! Idk how they can sleep at night knowing they are screwing people out of money like that. My fiancé was in there today trying to get our money and it’s not just him, there was another couple dealing with the SAME THING!! So save your time and money and go somewhere else.

Soon as I pulled up Josh was there to help me search for a new car. By the second car I had already made my decision. He made everything seem so simple and easy. The process was simple with the entire team and I drove off the lot with a brand new Honda Civic 2017. She?s such a beauty! Thank you Autonation Honda Covington Pike!!!

The experience of buying a new car was awesome there. Very helpful and polite. Went in and back out with a new car.

Great service. Fast and very helpful customer service.

Great experience. Love my car and everyone was so nice. Will recommed your dealership to friends. My car was washed and looked great. Thank you!!

Service repair was very timely and my service manager was very helpful in explaining the repair

totally happy with my 2015 Accord so far! but only had it 5 days!!! I let my own mechanic check it out, which I recommend for a used car, and my car checked out fine! will let you know in a month or so!

Dependable, trustworthy...my go to place for service

I was treated with courtesy and professionalism. The service Representative, Josh, at Honda on Covington Pike, Memphis, Tn., listened to my request for service and what I wanted checked. He kept me informed about what they were doing and told me what needed replacing and told me the cost. The service was done in a reasonable period of time.

Easy in and out, took care of vehicle as needed. Clean, neat waiting area with good coffee.

Best dealer. i am recommending this dealer in Memphis Metro area.

This was my second purchase from Auto Nation. Friendly fast efficient!

Great service and recommends this dealer. Great customer service, polite and curteous.

Venson was my salesman. He went above to make sure I had everything I needed and made the experience a good one b

It was very good experience to buy my Honda odyssey in this dealership.

Very good experience...................:...............

VERY VERY VERY rude salesman!!! A friend mine was looking for a new car. After we looked Nissan cars with a very nice salesman, we stop at this place to see Honda cars. When we drove up, a salesman approached to us without saying hello or introducing himself. He said with attitude "are you looking for a new car?" We said "yes". Then we asked about the car we were looking at. No explaining, he answered yes or no or it's on the sticker on the window. Because of the sunshine, we could not read the sticker on the window. After three questions, without saying anything, he just went into the building left us on the parking lot. We looked at each other could not believe what just happened and left the Honda dealer. We are sorry to bothered whomever you are for five minutes and will not bother you ever again. I'm sorry that I couldn't give negative stars!!!

I contacted Auto nation Honda Covington Pike by internet. An employee by the name of Mary Shaffer replied too my Internet request. Mary said in her e-mail "your way not our way". I loved that slogan! There are a lot of details that went into the purchase of my new Honda Accord SE. I will not go into all the detail, because I would have to write a book and I just don't have the time. I contacted two other dealers promising me a great deal and they did not deliver. I walked into Honda Covington Pike and they delivered on their promise and I drove home a brand new 2017 Honda Accord SE. This dealership never had an attitude toward me like the other two. I am happy with my purchase and if I am in the market for another Honda; I will certainly return to this dealership. Thanks very much Mary Shaffer and Auto Nation Covington Pike. Paul Ward

My salesman was great, Terrence Wilkins

Auto Nation Honda on Covington Pike is a great place to buy a car...........they make you feel at home from the moment you walk in the door, until the moment you walk out with your purchase. Terrence Wilkins was very patient, understanding, and willing to work with me.

Customer service was great!!!. I got the car I wanted with no problem they really worked things out for me in my favor Mr. Rizwan Khawaja is a great man!!!!

I had an easy, straightforward experience at Autonation Covington Pike. Rizwan and Trent were knowledgeable and responsive, and helped me get a really good deal on my new 2017 CR-V. I would definitely go back.

Everything was okay until we had paid for teh car. Then we had to make several calls about the tag/license. Everyone was always friendly. It just seemed that once the money changed hands and we had the car, then things slowed down considerably.

It was overall a good experience. I would like for the salesmen to work as hard as they can to get the APR and note down the first go-round rather than having to go back and forth, however.

Overall excellent experience. Very informative about needed service.

Everytime I go to Auto Nation Honda on Convington Pike in Memphis, Tn I pay different prices for my oil change. I never paid 50.00 for my oil change. It may be because every time I go I have different service men that charge you what they want to charge you. Also, the waiting time could be better for an oil and filter change. It shouldn't take 2 hours. Other than that if you are buying a car there Mr. Rizwan is a great salesmen.

Great customer service for my Honda CR-Z! My tires were ordered Saturday and replaced on Thursday.

You won't find a better environment for purchasing a new/used car. Everyone at this dealership, from the GM to the service technicians, are the best! I've purchased 4 cars from here and will be purchasing more in the future.

Quick and efficient. The atmosphere was very clean and inviting.

Service employee was efficient, friendly, and professional. Received immediate assistance, paperwork time was minimal, and service was performed within an acceptable time frame. Overall experience was very positive.

It was great. Staff was pleasant and work was completed in a timely manner.

Service was performed per conversation with Service Manager in an efficient timely manner.

We had an awesome experience. I will definitely tell my friends and family to buy a car from here!!

I will highly recommend this place to my friends. Everyone was helpful and polite.

Friendly, fast service. Comfortable waiting area. Helpful staff.

Hands down, AutoNation Honda on Covington Pike surpasses my expectations in all things Customer Service.

I was very pleased with the process of the purchase of my new car. Mr Larry Murphy and the rest of the Auto Nation Staff were very helpful in making the decision to purchase the Honda Accord 4 door Sedan. I am happy. Thanks Guys!!!

Cheap and careless dealership. Got my new 2018 Odyssey with little dirt inside, both of the new remote keys had tonnes of scratches on vehicle with just 30 miles, and no effort to make buying process a great customer experience. Even CarMax has better Customer experience evn though they sell uses cars.

Very prompt and courteous service from Zack and the crew when I went in for a recall service on my 2010 CR-V. In and out in about an hour - as promised. I've never had a bad experience in this service department.

very courteous, quick response, very helpful, they spent quite a bit of time explaining every thing about the process and the workings of the car

Very disappointed with my experience with the service department. Do not believe they are honest and act in the best interest of the customer. They tried to tell me I needed new tires when I purchased new tires from them that only had under 20k miles on them. Was told the technician read the wear pattern incorrectly after I complained.

Andy in the Service Center was very helpful and kept me informed of what was happening with my warrantied repair. I would definitely bring my Honda Insight back to AutoNation Honda.

Great buying experience. Very helpful sales staff. Would buy again!!!

The wait was long (3 hours), for an oil change and alignment, but customer service was very good and employees were attentive and friendly.

My experience wasn't good, and the salesman lied to me on so many different conversations. I probably won't recommend this place to my friends nor family. Bad communication

Mike Powell was awesome. I went in for a oil change. It was done timely and professionally.

Great service and very pleasant waiting room. Loved the popcorn and coffee drinks.

From the first phone call I made it Auto Nation Honda my experience was nothing but positive. They made the entire process easy & enjoyable. I love my new 2017 Honda Civic EX! The staff was all very friendly & helpful. They never made me feel pressured at all. I'm looking forward to driving Honda's for life & I plan on buying them all from Auto Nation on Covington Pike!

The dealership was clean, the associates were knowledgeable, and the car is a joy to drive.

They were quick to get the servicing completing and did a very good job. All were so pleasant and easy to deal with and will recommend to all. So nice.

We knew what we wanted and used true car for information. We got the car for a good price. Walter was great! Overall great experience.

We came and was able to purchase what we wanted at a very good price.

When I came in, I told them I had hit something in the road and something was hanging down. My son placed it back but it needed something to secure it like new. That was not discussed to me when it was finished. My service package is due and I asked who I would speak to. They said the salesman that sold me my car don't think she still worked there. I would think someone else could have explained the process to me.

This was the best service I received in a long time from this dealer shop. I have been coming to this location since I purchased my car in 2010. I visited a month ago and I was not pleased. The last person was rude and had another associate to check me out because he didn't want to do it. Ever since the change, the customer service have not been great. However,on June 19, 2017, Joshua Kidd was awesome. He had a pleasant attitude. He really showed how much he appreciated his job. I really was pleased and satisfied.

This is not the first time I got a car here. I worked with Eric Benefield, and not only did he show me all the options I had to choose from, but he worked with me to make sure it was comfortable for my budget. The management is awesome and worked hard to get me the best deal. I always have the best experience here, and walk away feeling excited about my new car! I'm a customer for life!

Mr. Kidd was very nice and helpful. He was friendly and made his best effort in helping me.

2007 van, 160k miles. 1. In april my A/C went out. They fixed some leaky valves, recharged, 2 days later it was out again, different part. Second time in, the check engine light also had come on. They said the valves needed adjusted, about 900 bucks. And they never addressed the original problem, which was driver side periodically blowing hot air while rest is cool. 2. Yesterday my engine was destroyed, both cams bad, since engine light didn't come on I drove until it was too late on interstate. Engine now ruined. Perhaps the cams were fine in April, perhaps not. But bottom line is I gave 1400 dollars to them in april, and now I'm giving 4k to another shop to put in a used engine. No culpability in Memphis, I can't give a good review.

I went in to get the recall back seat replacement for my 2016 Odyssey, and as usual, they were on top of their game. I was there at 6:45 a.m., for my 7:00 appointment, behind four other cars. They opened two bays on time, I was out of there by 8:00. Always courteous and polite, on time, clean facilities, very accommodating! They take the pain out of waiting for car repair and maintenance.

This is how maintenance should be. Quick and effective! Thanks Honda.

By far, the easiest car buying experience I've ever had! Friendly, knowledgeable staff provided efficient, quality service. For me, shopping for a car can be overwhelming with all the options--but the staff broke down all the information so that I felt like an expert when I drove away in my beautiful new car!

My Service Advisor was Andy Patton very knowledgeable and very professional.

After my new wipers were installed, I called (twice) to ask "why was there still a streak dead center in my view when I use my brand new windshield wipers?" Still awaiting a response to my call..otherwise I would have given a 5 star rating.

I bought my Honda CRV at AutoNation Honda Covington Pike in 2005 and have had them service my Honda since that time. They always do a good job!

Excellent service by service rep, Zach. Quick check in, service was done promptly. I was called when they were completed, didn't have to hunt him down at the end of the day to find out status of repairs, like other places. Price was reasonable.

Andy was very knowledgeable and courteous. I'm so glad they have a shuttle service. Richard was a delightful and safe driver when he drove me to and from my home. The mechanics seemed to have done a great job. They definitely didn't didn't soil the interior of my car. I really enjoyed my experience with Autonation Honda!

One of the best car buying experiences I've ever had. Very relaxed and enjoyable. No pressure. Very relaxed. Highly recommend talking with John Barnes my salesman.

One of the best car buying experiences I've ever had. Very relaxed and enjoyable. No pressure. Very relaxed. Highly recommend talking with John Barnes my salesman.

My experience was pain-free as usual. The Customer Car rep was courteous and professional and my car was serviced promptly. As always, the waiting area was immaculate and provided a comfortable atmosphere. Two thumbs up!

love working with mr will whenever I come into the services dept for service he is honest and explain the needs of my car in a language I can understand

Purchased set of tires. Fast quick service. Tires at a competitive price.

One of the best car buying experiences I've ever had. Very relaxed and enjoyable. No pressure. Very relaxed. Highly recommend talking with John Barnes my salesman.

This was my most pleasant car buying experience at a dealership. The staff were attentive, gave me a great deal and the whole process took very little time.

Great service. I would purchase a vehicle from them in the future.

Very expensive. Quoting a lady in the waiting room $79.95 to change a cabin filter is a bit much. Paper filter takes ten minutes to change.

Service was the best ever and the folks there were everything I could hope for and more! I hope it stays this fantastic so I will be able to look forward to the next visit rather than wishing to avoid it. If it does remain this way, I will never consider going anywhere else and I will buy only Hondas in the future.

This replaced my 2008 Honda CRV with over 100,000 miles on it. Very happy with the car. Only thing missing is the 6 CD changer. The new cars take only 1 CD at a time.

Great place to buy and have your Honda serviced. Very helpful service people.

Great experience every time I go the dealership on Covington Pike. Bought 2 CRVs and use the service department routinely.

Andy Patton was my salesman. I purchased a 2015 Nissan Sentra and I LOVE it! After totaling my precious car, andy was great and made this such a stress free, smooth experience. I told him what I wanted and what price... he made it happen! Thanks AutoNation Honda & andy!!!!

Purchased a 2017 Honda Civic Hatchback manual from Reggie and Phillip. Couldn't have asked for a better buying experience. All my questions were answered after appropriate research. They didn't just give me a quick answer and then look it up later. This is the second car I have purchased from this dealership and it will not be the last.

We bought a new Honda Pilot with Terrance about a month ago!! He gave us 5 star service and we are so happy with our purchase!!! Thanks Terrance and all the guys we worked with! You made purchasing a new car effortless!

I have a 2002 Honda CRV, 170,000 miles and still going strong. Mike the assistant manager helped me out and was very straightforward and honest about costs and repairs. The car is running better than it has been in quite sometime.

John Barnes and Alex took great care of us when we purchased our new Cr-V. I would recommend them to anyone in The market for a new Honda!

I was there for a oil change The staff is nice and courtesy and the wait was not long at all. The even serve you doughnuts and coffee while you wait. �

Great customer service! It was the quickest and easiest experience I have ever experienced when purchasing a car. I shopped around and did my research and they got me the best deal hands down!

Many thanks to Mike, Steve, & Ron, for helping me find & purchase the car I wanted. #happycustomer #AutoNationHCP5stars

Excellent customer service and buying experience. And price.

This is a wonderful place to have your car service... There 100000% true to there word. My car ruins so great. Fell like I have race car LolLol.. Mr. Joe & Larry Will... And everybody else work there Great people. 🙌

Walter and finance man both wonderful and so helpful!

This was the third Honda purchased from this dealership. Philip Hathcock, General Manger, runs this business the right way. Have all my service done here. Was treated with professionalism by Steve Miller who sold me my last Honda and expedited some follow up details. Love the HRV.

Very satisfied. Very friendly people and could not have been treated any better!! Will take my car there from now on !!

my experience was very nice I went in and chose what I wanted and it was granted to me . I love Honda Covington pike and I love their cars. they r so dependable never have a big problem. those cars always last.

Gary Bland is the salesman to see! This is my 2nd CRV to buy! I feel very confident I got a great deal and I love my new CRV!

Highly recommended. Mr Walter Crawford is an excellent salesman. He took care of everything from start to finish. If you need a vehicle go see him they have the best prices anywere.

Walter was committed to making my car experience at AutoNation Honda Covington Pike the best possible experience it could be. He was willing to work with me and even went above and beyond to help me make decisions regarding the car.

we were extremely pleased with our buying experience. the employees were very friendly and hospitable, our salesperson, alex mcmullin, was very helpful with information about the product we were interested in and getting our deal worked out. the sales manager and credit manager we met and dealt with worked with us to finalize our deal and get everything ready done for us that we needed.

I had my 2016 CRV serviced for an oil change and tire rotation and 20000 mile service. My service advisor Josh McConnie was professional and ready to serve me. The service was efficient and a complete check of all the systems was completed in a short time. The waiting area is very nice with comfortable seating and a large screen TV, wi-fi and work stations and free coffee and donuts too! Thank you Josh!

very satisfied customer very pleased and would recommend a friend

I bought a car the process was fairly easily and I was initially happy. A day after I got the vehicle home I noticed the moonroof was not working. I brought the vehicle in and was told to bring it in the next day it would need to be sent to another shop for all day repairs. I did that. At the end of the day which was thursday(august 10, 2016), I was told it needed a part that would need to be ordered and would be in on friday. Well friday comes and I was told the part would be in on monday. Here it is saturday aug 20 and the status of my vehicle is still unknown. I was told the repairs hasn't even been started because they were waiting on the lender to verify the warranty on the vehicle which makes no sense. The dealership covered me with a 60 day warranty and I bought a 4 year extended warranty. I had not even had the vehicle for a week which mean even if I had not purchase any additional coverage they were still liable for anything that went wrong with it in those first 60 days.

Excellent customer service, professional treatment from all parties involved in the process.

I am a person who enjoys doing surveys and posting reviews good, bad, or indifferent, but in the case of this 1997 BMW Z3 Roadster, I have been trying to figure out how to respond as I have mixed feelings. I knew that the car was used, but what made me go with you is that you had inspected the vehicle. I first asked for the other set of keys day one and found that there was no second set of keys. I seen that there was a little leak and in need of struts reported, but as I was out with my son with the top down the top of the rear storage compartment flew into my son's lap on day two and I still have not heard back from Derek about that. I was very embarrassed to say the least that had to have been overlooked in my thoughts but I am not sure as I went to work this past Wednesday night and when leaving found water in my car. I went to find out what the issue was and it seems as if someone patched up the rear window rather than replacing the top of the convertible and this would have been discovered during inspection of the vehicle. I went and bought a cover and for the past few days the car has been covered. Buying as Is understood but when I asked about any issues I was told that everything was working fine. I thought this was a blessing and now I am feeling like I was bent over and violated. I should have followed my mind to return this vehicle after the nasty way Steve Rogers spoke to me on the Friday before, but because of what I felt was great service that I received from Derek and Lamar, I figured it was just a person having a bad day, but now I am not sure. I spent more than I desired because I trusted in your availability to look over a potential trade-in, but I feel that Auto-Nation Honda will do whatever it takes to make a sell. Now you see why I have not responded, because I am a God fearing man, that has been reminded to first discuss the situation with the one that has wronged you, before getting anybody else involved. So there it is, not pretty, but God knows it is the truth.

Best experience ever!!! Went in looking at HRV and the deal wasn't working and ending up leaving in a brand new Honda Accord!! My sales man ,Gary, and the sales manager were great!

Our sales was Ervin Herron and he was great through the whole process. Our first time to lease-purchase a new 2016 Honda Odyssey. And their sales manager work with us to get our $$$ amount right and went over everything with us. The finance manager was a pleasure to work with on signing of all of the documents. Buying a car in a different state is a long process, which we were there around 5 hours overall but in the end it has been worth the time spent. I highly recommend the fine people of Autonation Honda Covington Pike of Memphis. Remember it is the people who make a dealership what it is. Thanks guys, Love the new Odyssey

I absolutely loved my experience there. While we were browsing the lot, no one was pushy or shadowing us. We were able to look at the cars we liked and discuss them pressure-free and approached them when we were ready. Everyone was friendly, and I am exceptionally thankful for Gary Bland and all of his help. He is very knowledgeable about cars and was extremely helpful--before, during, and after the car purchase. He made sure we understood how the car's tech worked before we left the lot and followed up with a quick text message the next day to make sure we didn't have any questions. When I initially came to Honda that day, I was not completely positive if I wanted to actually buy a car that day or just browse and return--but because of Mr. Bland's help, I was confident enough to make the purchase that day. I am extremely pleased and will definitely recommend him for future Honda purchases. Thanks so much!

Quick and easy, salesperson did not play games. I told him what I needed and what I would pay, he made it happen !

I would recommend this dealership, they have a great selection of new and used Hondas, as well as some amazing used cars and trucks of other makes and models. I bought a Toyota Camry with only 15,000 miles for a great price. My sales guy Gabe Aguilar was great, super patient and kind when I came to visit the car multiple times, and also let me(and my mom, and my husband) drive the car until I decided to buy it. I appreciate the way the dealership let me haggle a little and ended up purchasing an extended warranty so I guess I may or may not be seeing more of these guys, depending on how the next 5 years go :)

my wife and myself we were very pleased with the service provided my mr. walter Crawford. he proved to be very knowledgeable car salesman.

The staff here is absolutely wonderful and take care of the customer at every turn. Highly recommend the team to any and everyone !!!

Gary was very informative of the van. Told Me everything I needed to know about the van! Loved his info! Ron and Phillip worked hard to get us the best deal! Even jennifer at the front desk kept my older kids entertained while we did the process of paperwork! Great service All around!

Very friendly. Low pressure. They let me take my time and decide.

It was a pleasant experience working with David Howell. Absolutely no pressure with buying this used car. David made the buying process go so smoothly and the gentleman that help with the finances was very good and fast. I recently had service on my Honda and I was very pleased with the service I received. Next time buying a Honda I want to work with David Howell. The General Manager was nice and friendly. Keep up the good work. Facilities are fine, good location.

I bought a used car here and was very pleased with the service. Gabriel Aguilar was very helpful with the process and didn't pressure us at all. Other staff members were nice and willing to assist us if needed.

I was greeted professionally and sat in the customer waiting area while my CRV was serviced.

We have been looking for a vehicle for a while. We went to Sunrise down the street and they were trying to push this one car on us, which I did not like, and told us as well that this was all they could do to get us financed. I advised them that I did not like the vehicle but they kept on pushing and told us that we could only be financed for this one (1) car. My daughter advised us to wait until Sunday and that she would take us to look at more cars at different places. All of the other dealerships were closed and we drove past Auto Nation Honda. They were opened. As soon as we arrived the saleman, Gabriel (Gabe), came over to us and my daughter advised him what we had to put down on a vehicle, what we were looking for and what we could afford. He started showing us vehicles and we seen the one that we did like and it happened to be in our range as well. We went in to fill out the papers and what Sunrise told us it would take a couple of days to begin with, it only took a couple of hours and Auto Nation Honda got us our car (that we wanted). This was a great experience and my daughter will be going there when she gets her another one next year. We were all very pleased with the service and the saleman.

The salesman was helpful and eager to work with me to locate and meet my needs. The sales staff were quick to price my trade in and get the deal done. Of course I was buying a Honda so i didn't need selling on vehicle quality. Financing took about an hour. They did good. Felt a little rushed, but i was in sort of a hurry.

Renovations in process so facilities were a biinconvenient and noisy and sparse. But i assume that will change when work is down.

I WOULD LIKE TO THANK JAMES RIVERS AND AUTO NATION HONDA FOR EXCELLENT CUSTOMER SERVICE.

The employees did not get along. Information was unclear, and I was misled about roadside assistance coverage.

Mathis Was the best salesman I've ever had trust me I've bought alot of cars be sure to give him a call he gave us quick fast service without rushing I know sounds wiered but you will see what I mean when you visit him .... Make sure you call and make appointment because he is always busy I guess people recognize a god saleman when they see one lol. I can't give out his number bu I can give you his work number 9013776100 Ask for Mathis! Tell him Marilyn Banks sent you !!

Courteous and helpful sales staff.True to their word.Brian online sales rep was awesome.He went above and beyond to make sure that we were satisfied.

I was greeted promptly with a smile. I was asked what I was interested in. The sales man did exactly what he said they would do. The manager worked diligently to get my notes close as possible to what I could afford to pay. I wI'll continue to be a loyal customer to this dealership, because they have always given me great service. Thanks guys

This dealership goes out of their way to help in every aspect of the purchase. No "pressure selling" here! Nice sales team.

Pat Parker was great -- two times in a row. He got me exactly what I wanted.

Best price in town and will try to please you as much as they can.

Everything was great until I bought car. Bill of sales was wrong, but they wouldn't help, return emails or phone calls. It was great till I needed help. They said it was beyond them. We're no further help

Hey I just bought a car from honda covington pike and My salesman Mathis Ellis was very helpful he was very intelligent when it cam to questions and if he didn know the answer he figured it out! Give him a Call By the way I bought Pre - owned But he can help with Brand new as well!!

My purchase was very easy and stress free. My Salesperson David Howell was very easy to work with as well as the Finance mgr.

I had a great experience. The sales crew were great, the manager and the loan guy were all helpful and nice. I feel like I got a good price on my 2014 CRV.

I shopped around a lot before buying from Covington Pike Honda, I purchased a new CRV and I love it. After shopping around at 4 other dealers I came back to Covington Pike because of Gary Bland, he knew everything about his products, the whole dealer was great everyone was very nice to deal with.

I shopped around for a car for several months. Found another car located at a competitor next door to AutoNation Honda. The salesman said it was available so I scheduled a test drive. When I showed up ON TIME, the "TV celebrity salesman" told me it was gone on a "joy ride with another salesman". He asked me to wait, so I did....a whole TWO HOURS. I was left hanging in the showroom. I finally left only for him to call me an hour later to inform me the car sold to the "joy rider". He never offered to show any other vehicle to me. I won't ever go back to this dealership as long as I live! So I found a 2014 Mustang at Auto Nation Honda. I drove by to look at it. Was met with a salesman who offered a test drive & offered a longer drive than the usual "around the block". I had another vehicle I wanted to trade (which I wasn't in at the time). I returned the next day pleased to find the car wasn't sold out from under me to someone else. The numbers came back quick, I wrote out the check and drove my new vehicle home. Very friendly staff! I recommend them!!! They explained everything in detail. The paperwork was simple and easy! Maybe I should take my new car next door to the "tv celebrity salesman" and show him the commission he missed out on!!!!!!!!

I highly recommend these guys. Top notch sales people and extremely willing to go the extra mile. Definitely would shop there again.

I actually look forward to my visits to have my car serviced. Fast and complete, a very relaxing experience.

This was our fist time using AutoNation at Covington Pike. When car buying comes around, I dread the event. I went with my wife and two children, 10 and 14. We wre made to feel at home as soon as we entered. The sales manager and introduced himself, then directed us to the sales person we had an apointment with. Duane and Mary were very helpful. We told them we had a trade-in and expected a particular value. We were also looking to lease and wanted a Honda Odyssey 2015 Touring. They did not have one to show, but suggested a better offer for the 2014 model. My wife and I decided to have them value a 2014 Touring and Elite. After looking at the prices and values, we were able to see greater value in teh Elite model. The sales manager came up to us, knowing our parameters and came to a value for our trade-in and purchase of the 2014 Elite model. Incredibly, we could not pass the offer up, without aurguing with anyone. We will be using this dealership again. The sales person, Duane helped follow-up with us through the remainder of the sale. He called and checked in on us even after the sale. Thanks Autonation

Vehicle is great. the dealership was great for the entire experience. This is a sencond Honda. Would purchase again from this dealer.

Gary Bland is AWESOME. My car got totaled because an 18 wheeler hit it from behind. We went looking for an accord and he did not push us at all! Which is key to amazing service in my family. Since insurance kept us lingering around to give us the "your car is totaled" response, they completely understood and said to let them know and they would help us figure it out. They got the exact accord I wanted all the way from tupelo the next day... and it is just perfect. HIGHLY reccomend going here!

We cannot express our gratitude accurately for the entire staff at Autonation Honda Covington Pike, because of the professionalism, friendliness, and expertise they exhibited during our recent purchase of a Honda Odyssey. Duane Auld has to be one of the most patient car salesman ever. He willingly worked with us via phone calls prior to actually visitng the showroom, which was first class within itself. He stayed after hours to ensure we knew the components of the minivan and helped to personalize the settings for us. He followed up the next day to see if we had any questions and responded promptly with answers. This was one of the best experiences we've ever had with trading in a vehicle toward the purchasing of a new one.

A few weeks ago our car got totaled and we needed to get a car quickly. We found a 2011 Honda CRV online and submitted our interest via email. Duane called within 30 minutes. When our schedule wouldn't allow us to both visit the dealership for 3-4 days, Duane offered to bring the car to our house the next day to test drive it. We liked the car and Duane and the entire staff were very friendly and sincere throughout the purchase process, which was quick and hassle free. Thanks Duane!

Mike Nichols is great! NO PUSHINESS!! that is key for us. It is what it is & they just let you figure out what you want. They were sincere & really care about you being happy, even after my Honda Pilot purchase. Even in the financing dept there was no pushiness toward any programs or warranties. They were presented, & he patiently waited for me to decide. Loved this experience!

Buying a car is not usually an enjoyable, stress free experience. You have the sensation that somebody is always trying to sneak on you with a "too good to be true" kind a deal. Money is not coming easy these days and getting a good quality vehicle is a really vital thing for our family, a car that can be driven for a good amount of years, so we decided to go for a Honda Odyssey. The vehicle looked not so pristine in the inside; however it did move as new. After having a conversation with the staff...everything came so easy and the next day we were driving a smooth, very clean minivan. No hassle, no exaggeration about the conditions and price, simply honest and clear information. Thanks very much to all of the staff involved in the sale!

The service department is most helpful. They are easy to schedule appointments with and tje service os prompt when I arrive

The Sales and Staff at AutoNation went far beyond what I have ever experienced in buying a pre-owned car. If there is anyone within 100 mile radius of the Covington Pike dealership in Memphis TN, I would highly recommend making the trip. You will not be sorry. Thank you Covington Pike AutoNation and Internet sales for a tremendous experience.

BOTH RON WOOD AND DUANE AULD EXEMPLIFIED TOP NOTCH PROFESSIONALISM!!! BOTH WERE VERY COURTEOUS AND KIND. MY EXPERIENCE WITH HONDA COVINGTON PIKE HAS ALWAYS BEEN A JOY & I WOULD HIGHLY RECOMMEND THOSE TWO. I AM REALLY ENJOYING MY NEW ACCORD. THANKS AGAIN RON AND DUANE FOR ALL YOUR HELP!!!!!!!!!!!!!

I just purchased my first Honda Pilot. It is a 2014, but a brand new on. I just love it. Duane Auld was the Sales Rep that helped me and he always made me feel very comfortable. He never pressured me into anything. the Financial adviser there was great too. All in all , I would recommend anyone go there to purchase a vehicle. I feel I got the best deal on my Pilot. Also, Mr. Auld has contacted me since to see if there is any questions concerning my Pilot, and has said if there is anything he can help me with to let him know.

Gary provided all the information and insight I needed to make the decision to buy the accord. Very professional without the "car dealer" stigma.

I bought my first Honda Accord in 2003, the second in 2008, and the third in 2012. I have loved each car and had researched extensively before my first purchase. AutoNation Honda on Covington Pike has provided excellent service for my vehicles for 11 years. The service personnel are always pleasant to work with, and I know that my vehicle receives professional service when needed. I could go to a location closer to my home but I started at the Covington Pike location and choose to continue my connection with them. Great company and personnel!

Our sales person, Terrance Wilkins answered all our questions and helped us find just the Accord we were looking for. Ron Wood in the finance department was so helpful as he explained the different packages from which we could choose and would be most beneficial to us. All in all it was the most pleasant time we ever had buy a new car.

I have 2 Hondas --- CRV and CRZ. Love the service department and Joe takes care of everything for me without having to ask.

Great service, work was completed 30 minutes ahead of scheduled time.

This AutoNation location on Covington Pike, Memphis is the only place I would ever take my Pilot to be serviced. Good to know that I can take my car in, be able to trust the CS person that I deal with. I always walk out with a peace of mind. I travel alot and need to be sure my car is in dependable condition when I am driving. People at this location are exceptional no matter who you are dealing with.

I worked with Gary B. at AutoNation Honda. He was extremely knowledgeable and friendly. I greatly appreciate the extra time Gary took to listen to our needs and find a car that suited us. We will be back and look forward to work with Gary again.

The dealer did great. My total time on site was about 1 hour. I knew exactly what I wanted and Mary coordinated the best price. I am thankful for all they did for me.

I've always dreaded shopping for cars and was particularly apprehensive since cars have changed a lot since my last purchase some years ago. But Mary Shaffer was very knowledgeable and patiently answered all my questions... in fact, she anticipated most of them. I had some additional questions during the first couple of weeks I owned the car and she was always able to answer them. I had side moldings added to the car and that was a good experience also.... very professional. This was my first Honda. Several friends had suggested I consider an Accord and I am glad I took their advice!

Our experience at AutoNation on Covington Pike was outstanding! We started shopping about 3 months ago for our daughter a new car for college. Our salesman, Trent Dorsey, was very knowledgeable about the Civic and explained all the features to us. When we were finally ready to make our purchase we told Mr. Dorsey what were looking for exactly and they sent someone to another location to pick it up. The car was there waiting on us when we showed up. Over the 3 months we had no pressure from our salesman. When it came down to financing, Ron Wood, the finance manager, went out of his way to get us the best deal. We were completely 100% satisfied with our experience. We plan on buying a Honda Accord in the future from AutoNation.

This car was the first car I have bought on my own and it was a much better experience than I expected. The salesman was patient and helpful, but not pushy.

Was very pleased with my service I received. Mike was very friendly but laid back so I did not feel any pressure to buy. They let me take the car home that evening for a test drive to make sure I absolutely loved it. Came back the next day and signed papers. Don't take my word for it go see them yourselves!

great job. everyone was superb. knew what I wanted and what I was willing to pay. left satisfied in my new honda accord. would recommend anyone visit autonation honda for their new car!!

I have been using this dealerships service department for 30 years and have always been pleased with the service and repairs done here! Would highly recommend them! Ask for Joe in the service department! He will treat you fair and honest! Waiting area is clean and comfortable! Try them, you'll like them...

This was my first purchase of a Honda by far this was the BEST BUYING EXPERIENCE I have ever had in the past I have purchased Toyota, Chevrolet,& Kia .Honda was easy to do business with. Trent Dorsey was very professional really the whole staff was great and helpful and made me feel like I was already part of the Honda family I have told my family and friends where to go if the are looking for a car & I am enjoying my CR-V

This is my 4th lease from Auto Nation. They have the best Lease rates in Memphis. Wolfchase Honda would not deal and were off the paper on rates. Covington Pike Auto Nation was easy to deal with and gave us a great rate. Love to deal with Covington Pike Auto Nation. Service Dept is #1.

I purchased my car from Gary B. I can say that not only was he knowledgeable and helpful in adapting me to new technology, but he also followed up on several calls to make sure I was satisfied...after the purchase. Great experience there. I would definitely recommend him to anyone.

I purchased my previous Civic from this AutoNation back in 2010. The service was excellent then and has not changed. Gary Bland was all you could ask for in sales. He was extremely knowledgeable about the products. He was helpful in translating the new technology of the 2014 Civic 4 door EX so I could understand it. Since purchasing my car, he has called several times to make sure I am happy. Anyone going to Covington Pike to buy a Honda...go see Gary

I contacted Auto Nation to look at a Volkswagen I'd seen in an online listing. Initially, the salesman (Mary Shaffer) seemed helpful; however, she continuously called me several times a day for several days and was extremely pushy about driving the car and purchasing it before I'd ever even seen it in person. After having her call me, and her having her manager call a few times, I was beyond stressed about looking at this car so they would stop contacting me so much. Mary Shaffer, however, did not wait for me to get there after work and left another sales man in charge of the test drive and sale. This man, Lamar Lacey, was extremely nice and patient and not pushy at all. He was extremely helpful and pleasant to deal with. Mary Shaffer even called my loan company pushing to get the money the next day as it was coming to the end of the month and she wanted the commission off of the sale. Unfortunately, Lamar Lacey did all of the work for the sale and got no benefit, but I would definitely purchase from him again. I tried to get a better deal on the car, but the sales manager Rick would not budge on the price at all and didn't seem to care about anything but getting the check.

i just bought my 2nd Honda CRV from this dealer. They are excellent - easy to deal with and very helpful. I appreciated that they did not keep me standing or sitting around. The facilities were neat and clean and everyone was super nice and answered all of my questions.

Everything went very well. Lamar was very helpful and had the car ready for me to drive when I arrived. He made the buying process for easy and explained everything where I could understand it.

Trent did a fantastic job working, with my wife and I, to get our Odyssey at the price we were looking for. We would definitely return here when looking for our next vehicle.

I was very happy with my shopping and buying experience at AutoNation Honda on Covington Pike. Gary B. was knowledgeable, helpful, and fun rep to work with. I highly recommend this dealership and Gary. Plus, I am thrilled with my CRV. Thanks all!

I've purchased 2 Honda Accords from this dealership and I'm overall satisfied with the buying process. Both purchases were held with the Trent, who is awesome at what he does. I came in and got what I wanted with no hassle. Great company!

I was replacing a 2004 Ford Expedition. I was looking for a smaller SUV. My first contact with this dealership was online. Trent Dorsey contacted me and was very helpful. My husband and I went in for a test drive and was very impressed because we were not pressured to buy. We had a great experience and hope you have the same.

I went looking for a simple "point a to point b" car for my daughter. Lamar at Covington Pike spent just as much time and effort on us as he would on someone buying a top of the line new model. He found two nice civics within our very limited price range and made us a good deal. He was courteous and helpful through the whole process and gave us all the time we needed to look and discuss. Not only that, we were there during a torrential downpour and he gave us the umbrellas while he didn't have one. A great salesman and just a really nice guy. I will go straight to this dealership and look for Lamar if I need another car. The Civic we bought is in good shape with remarkably low miles for it's age. So far so good. I was really impressed with the 3 day buy back deal which is what brought me to Honda in the first place. Good idea for used cars.

I bought a pre-certified Honda Accord from the Covington Pike location a few weeks ago. The experience was smooth and easy from the time I entered the lot to the time I left with the Accord. They were easy to work with and they provided a great experience overall. Brian G. was the salesman I worked with - I'd recommend going to see him if you're looking for a Honda.

Buying a new car was such a pleasant experience at this dealership for us that we highly recommend using the internet to do so. We chose this method to purchase our new Honda CR-V EX. My wife and I were so satisfied with AutoNation Honda Covington Pike that we would recommend them for anyone. The salesperson, Mary S., was the best we've ever experienced in buying a new vehicle. In the past we were not so fortunate and we would like to say Mary S. made this a pleasant experience.

Horrible service. Not worth the time. Will attempt to take advantage of you.

Buying our new Honda CRV was one of the most positive experiences we could have hoped for. The sales staff were very accommodating and did not pressure us. Trent D., our salesman, was especially helpful and easy to work with. I could not be happier with my new CRV!

The next morning, I noticed I had big scratches down the hood of the car. I took it in and Trent got it fixed it without any hesitation. I love my car! I feel like I got a very fair trade in on my 20 yr old beat up Honda Civic. The price that I paid for my new CRV was very close to Fair Market Value. There were options that were added to the car that weren't reflected in the selling price on the website. These options raised the selling price by about $3,000. Trent did explain that those options are added on by Honda. I do know that he's telling the truth. It's not their fault. Besides, the options were nice and were actually ones that I added, when I was playing around with the Build a Honda toy on the Honda website. I just didn't think it was entirely honest that they didn't show that price on the web. I did feel badgered by the guy who worked up my contract. I was in the chair for at least an hour, when I could have been out the door in 15 minutes. I truly felt like I wouldn't be allowed to leave, until I agreed to an extended warranty of some kind. He wasn't going to give me my contract, until I finally relented to a very small and basic plan that will afford me 8 years of mechanical protection and five years of coverage on my tires. He assumed credit for an extra $500 that my salesman (Trent) gave me towards the purchase of the new car. I thought that was hinky that he stole credit for something that the salesman did for me. He thought I didn't notice. Apparently, he thought I was stupid. I just let him do it and didn't say anything, because he seemed very proud of himself. He used the $500 as a bargaining tool to get me to purchase an extended maintenance plan. After he wore me down to a bloody nub, I agreed to the nominal maintenance plan, just so that I could get out of that freaking chair and go home. It only raised my monthly payment by about 20 dollars, and I figured it would be a good investment. God knows in Memphis, you'll pick up bolts and nails in your tires at least three times a year. I do understand he's just doing his job. But, I don't think it's good customer service to keep hammering on someone that long. I mean come on. We're talking about a Honda. I barely put any money into my old beater, until it turned 16 years old. Literally, I made my decision on the car that I wanted, before I even showed up on the lot. I worked with Trent over the phone and had it all figured out, right down to the financing. As soon as I knew that I'd get the lowest finance rate Honda financing offers, I was over there to sign the papers. I had picked out the car, on the web. I knew the color and style that I wanted. I had done my research on the web and I knew what I was willing to pay for the car. I even had a VIN number! As soon as my salesman got me the numbers that I wanted, I was ready to sign and get out of there. My salesman, Trent D., was wonderful to work with. He was truthful, respectful and moved things along quickly. I wish I had a separate grading option for "hassle free sale by the salesperson," because I'd give him 5 stars. I didn't feel like I was being jacked around with, just because I am a woman. He and I pretty much had struck the deal in about 30 minutes (that even includes the test drive), but the contract guy held me hostage in his office in that chair for at least an hour. Except for that part of the experience, I was completely satisfied with my purchase and haven't had a single moment of buyer's remorse. I would have given the experience 5 stars, if I didn't feel like my contract was withheld, until I agreed to buy a maintenance package.

I purchased a used car from Autonation Covington Pike Honda and was very impressed with the quality of car I purchased and the knowledge and friendliness the salesman (Lamar Lucas) had reagading the car. I was also impressed with finance person (Dale Woods). He helped me to clearly understand my choices of financing the car and picking out what warranties made sense. Overall the entire staff was very friendly and helpful. They seem like a tight nit family. Thanks Autonation!

The dealer is very friendly, the sells rep is very helpful and knowledgeable. I was very please with the service at Autonation Honda Covington pike.

Everyone I came in contact with was friendly, knowledgable, patient, and professional. It was a very positive experience!

We were very pleased and happy with the people at Covington Honda, Memphis, TN. they are very professional, helpful, courteous.

AutoNation Honda (that is located at Covington Pike, Memphis, TN) is great place to buy a car. Initially, I just went there to enquire about the possibility of trade- in my car and get a new 2013 Honda civic. The offer they gave to me was irresistible. Instead of buying one car, I brought two cars for my kids. I got a good value to my trade- ins and reasonable price for new cars (with 0.9%interest rate!) I worked with Trent Dorsey, he is great scales man.

My wife and I purchased a 2013 model Honda Accord . This was by far the easiest and most pleasant major purchase we have made in the 37 years of our marriage. The sales staff applied no pressure at all, went out of their way to find us the exact car we wanted and the entire transaction was almost effortless. It was the complete opposite of what we expected based on our past experiences in buying cars. The car is an absolute wonder of consumer technology. I can absolutely recommend this dealership and the 2013 Honda Accord.

They say people make a company or break a company, well I can truly say that Larry Murphy to me has made AutoNation a permanent fixture in concept of what a business should be run like. I am glade to have an opportunity to express this awareness can only wish for the best for Larry. Thanks again for a smooth and stress less experience in buying my car, by the way I love the new Honda Civic. Roy Jackson

I had a good experience when I bought my new Honda Accord this week from Autonation Honda. Larry Murphy was very helpful in my shopping for a car. They gave me a good and fair price on this car, and a good price on my trade-in that I had purchased from them 10 years ago. After only a short time driving the car I am very pleased with it. The 2013 Accord is a top notch automobile.

WOW, I have never been treated so horribly. Stay far away from this place. They dragged me along for weeks. Not returning phone calls or E-mails. Then when it came to coming in to sign the papers, the price they gave me in E-mail, went up for some bogus reason. They said if I wanted the black one, then the price was different. When the whole time I told them all I wanted was black. Unreal. This is where car sales people get their shotty reputations from.

They did for me what the local area Honda dealers were not willing to do. The found me the vehicle I wanted in the color I wanted and at a price we could all agree on! I had been looking for a CR-V in a certain color and had just about given up with I thought I found it on the Dobbs Honda website. I emailed the dealership and within an hour I was corresponding with Trent. When I found out the one on their lot wasn't the right CR-V for me, Trent found what I wanted and within 2 hours we had a deal made. I made the trip to Memphis the next day to finish the paperwork and pick up the vehicle. Trent, his salesmanager Tyler and the F&I guy Mark were all wonderful to deal with. They made me feel like they appreciated my business and there were no "suprises" during the buying process. They have also been wonderful with follow up after the sale. I would not hesitate to make the 2.5 hour trip again the next time I am shopping for a new vehicle.

They did for me what the local area Honda dealers were not willing to do. The found me the vehicle I wanted in the color I wanted and at a price we could all agree on! I had been looking for a CR-V in a certain color and had just about given up with I thought I found it on the Dobbs Honda website. I emailed the dealership and within an hour I was corresponding with Trent Dorsey. When I found out the one on their lot wasn't the right CR-V for me, Trent found what I wanted and within 2 hours we had a deal made. I made the trip to Memphis the next day to finish the paperwork and pick up the vehicle. Trent, his salesmanager Tyler and the F&I guy Mark were all wonderful to deal with. They made me feel like they appreciated my business and there were no "suprises" during the buying process. They have also been wonderful with follow up after the sale. I would not hesitate to make the 2.5 hour trip again the next time I am shopping for a new vehicle.

I saw online, a used Toyota Sienna on sale at Dobbs. SInce it was near my home I said I will just go there and although my budget was $2,000 short of what they were asking , I will just let them know and see what is the best they can do. I met a salesman Mr Brown, he did not look nowhere near the used car salesman profile we all come to know. He did not put any pressure and in a very freindly way, worked out the deal. His manager was also co-operative and I in no time I got the deal I wanted. Honestly, I was a little surprised since I know that they use their fast talking sales techniques at Dealerships. Not the case here. The Sienna is wonderful, and I liked the way AutoNation added their 60 day warrantly. I will recommend Brown and Dobbs to everyone.

I bought a Pilot 2013 Touring on 3/08/13. The seller was Larry M, he help me buy good car. Thanks

I was extremely pleased with my experience of shopping for a new car with Dobbs Honda. I chose this dealership because I had bought my Honda Civic there, had loved the car, and had had great service there. I had to buy a new car because I had major back surgery and needed a car easier for me to get in and out of (higher off the ground.) I talked to both Tyler and Trent on the phone, and they conferred with my son in Marietta,Georgia. When I was able to get out, my nephew drove me out to see the cars and to ride in one. I bought a gunmetal CRV LX, and I love it. It was actually a fun experience. Tyler and Trent were personable,informative , and helpful. I would recommend Dobbs to anyone shopping for a Honda ,and I would suggest they ask for either Tyler or Trent or both. I have finally gotten to drive the car, and it drives like a dream.

Found car on line called talked on phone closed deal next day.

Purchased a Honda CRV without the haggling. Friendly Staff.

We worked with salesperson Larry Murphey. Larry was very helpful in assisting us in our new lease. I was impressed that he was very up-front about pricing and working out a deal. I love Hondas, so I want to love Honda dealers. In this case, I got exactly what I wanted - an honest dealer that was able to offer me a car I love at an ideal price.

EvenI did not buy a car from this dealer. I found this one is not friendly. I asked for the quote. the person told me I can not give you the prive unless you come here. Is it true? I know the price for specific car will be different, but almost all the dealers can give a general price range.

I took my Honda in for service here several times after buying the car from the same dealership. Each time I asked for the 15k or 30k or 45k required maintenance and blindly accepted what they told me. Each service was rather expensive and after investigating I found out they were performing the "Dealer Recommended Maintenance" as well as the "severe driving" level of maintenance not the required maintenance that I had requested. We don't have any harsh conditions here so both were unnecessary. I switched dealerships and have never looked back. Educate yourself and get multiple quotes before you choose where to take your Honda.