Jennifer, Chase,Ron and Terrance took great care of me!

They allowed me to use a demo car while I was waiting on the car I was purchasing to be repaired. They were very responsive to fix anything I found not working.

Quick, convenient service. Comfortable waiting area and helpful staff

It was a very nice experience with AutoNation. Good customer service.

Working with Auto Nation Honda was super easy and relaxed experience. Rizwan is an awesome salesman to work with! I love my new Honda Pilot. This is the second car we have purchased through Rizwan from Honda.

Get Star Treatment and a great price.

mY CREDIT WAS RUN DOWN BY kIa so I couldn't get car at that time in june..I will be back with a good down payment this time

Rizwan worked to get me a great price on my Honda Pilot. I was quoted a similar price at another Honda dealership for one that was only front wheel drive. Love the awd that mine has. Thank you for making the buying experience hassle free!!!!

They sold me a new CRV in July, but the vehicle was not on the lot. It was "on the truck" which should be at their location within the day. It was FIVE days later before the car actually arrived! The GM said he would "make it right" and I could just tell him what I wanted and he would see to it. All I asked for is to have the front windows tinted. I sent him an email after I took delivery of the vehicle and he said he would send it to the salesman to handle. That was July, this is now September. I haven't heard a single thing from either the manager, nor the sales rep. BEWARE of trusting them. They are all a lot of hot air and do not keep their word! I want my windows tinted like they told me I would get!

We were traveling and had a tire emergency. Got us in quickly, very nice and helpful

Fast friendly service

The representative was incredibly friendly. I was happy with the team.

James Pickens was very helpful in addressing our check engine light during our visit to Memphis.

I purchased a 2015 Honda CR-V August 10. The vehicle didn’t meet my expectations so I spoke to the used car manager Tuesday 8/14 to return it. The used car manager told me I would have to speak with Phillip Hatcock,the GM to return it the next day. By that time, it was out of the 5 day period and Phillip did not follow up regarding the return. On Saturday, 8 days later, the car does not crank. I was told to bring the car in for servicing, but I felt that was ridiculous for an 8day newly purchased car. The sales manager John did not want the car to be visible in the front of the lot. He then threatened to call the police on me and did not allow me to return a non-working car back to the lot!! I’ve never been treated in such a way. I highly advise not purchasing from this dealership!! I have another friend who revealed their car was purchased here and it is non-working.

Great service wonderful and helpful staff. If I lived in the area I would definitely by from this dealership.

I brought my 2001 Honda Civic LX here when I noticed transmission problems. I was expecting a horrendous bill, but was pleasantly surprised by the total price I paid, as well as the honesty of the representatives. I see why AAA recommends this facility.

Always friendly, helpful and make recommendations - and give realistic timeframes when those things should be done. Nice waiting area (could use another outlet near the tables), comfortable and can get some work done while waiting! Have brought my car here since I bought it here in 2012, and am very pleased.

Great!!!!!!!!!!!!! I don’t have much extra to say!

Friendly professional staff turned an anxious event into a pleasant experience

Our sales rep was anxious to meet our needs which he did in spades and even met us before we got out of the car.

The service department people are very friendly, they keep you informed about your car...when it's in there for service, they do an awesome job and they tried to get your car out at the the time they promise. thanks for your servicing my car. Awesome job, I will take my car back and I recommend anybody to take their car there. I give them the very top score. Thanks

Very pleased with service and customer care. The service reps were very friendly, helpful and courteous.

Covington Pike Honda is the only place I will take my vehicle for service. The staff is friendly, efficient and I have total confidence in the technicians.

I always satisfied with the work and the way I am treated.

I have oil change last weekend. Customer service is very good and oil change didn't take very long. Overall is great.

Great service after the sale!!!! Currently driving my 3rd Honda purchased from AutoNation Honda Covington Pike!!!

Car was in great shape, but the greatest thing about our experience was our salesman Brandon was AWESOME! Called or text us throughout the entire process. Would recommend anyone to look him up when visiting the lot

Friendly staff & quick service

The internet sales rep was super polite, professional, and no pressure. The whole buying experience was surprisingly pleasant. I got a great deal and look forward to coming back for service.

I was pleasant and the young man that took care of my service need is excellent!!!!

I’ve always been a haggler on pricing but auto nation had the cars priced good from the start so all we had to do is find the vehicle we wanted. Zach, our salesman took our budget and desires, searched their database and found some options then we chose the best one for us. Financing took minutes. If you don’t want to spend all day buy a car, check out AutoNation!

I enjoyed the pleasant atmosphere. The wait area was very customer friendly.

Jay Pickens is the best. He left this place for a while to go to a different dealer, but since he has returned the service has returned to top level.

Great service.

Excellent service department!

Prompt, Excellent service department. Always get car when promised.

Jay was wonderful in the service department! He provided great customer service! All the employees were so nice and professional! Awesome experience!

Great service, easy to make and change appointments, nice waiting area. They did everything I needed.

I had a very pleasant experience at the AutoNation Honda Service Dept. on Covington Pike. My Service Advisor (Mike Powell) was extremely knowledgeable, courteous and friendly! The waiting area at this facility was very clean and comfortable and I'm very pleased with the work that was done on my car! I would definitely recommend this service facility to my friends. TYVM!!

Quick service, great people. Will continue doing business here

Went in for an oil change and tire rotation and the service was completed quickly and without any problems. I would go to this service shop again.

I love my new Certified 2018 CR-V Touring! Coolest car I have ever bought! The people are very nice and easy to deal with.

I love this location. I have bought 2 cars from them. The service department is amazing. I have never had an issue with anyone. Chase Cass is a phenomenal manager. Jay Pickens is another one of my favorite service writers.

Did spend time answering any questions I had and never acted like it was a problem. Also spent time going over all the different options this car had and left the door open to come by or call if I had additional questions.

Service is always done quickly. Staff is knowledgeable and friendly.

Excellent Service by an excellent staff! They also provide free coffee and donuts while waiting for your car to be serviced.

Everyone in the service department are amazing. Speedy efficient service and great customer service. They are a very welcoming bunch of men and women!!!! Hopefully I will be able to find service this great with my move to Virginia.

They did a great job! Very helpful and efficient. Mike always does a great job.

Had a very positive experience purchasing a new Honda HRV today. David Howell was a great sales person so ask for him if you’re in the market for a new Honda! Appreciate Trent and the whole team for making the process painless. Love my new vehicle!!

Very nice and professional, the best dealership I been too..

Walter Crawford and Don Wood were the best! I highly recomend them.

Very easy to set up appointment, drop off car and pick it up.

Good service. Was just in for an alignment and oil change

I've been a customer since 1992. Although the name changed a few years ago, the quality of service remains consistent.

Have been very easy to work with and provide necessary adjustments (oil, etc.) to my car.

Thank you again for the service on my 1995 Honda del sol.

I would say that the experience was good overall. Buying a car isn't exactly a fun process, but they made it relatively easy. It would have been better if I didn't have to wait as much before actually getting to talk with the salesman.

No repairs required at this time. Tyler Greene did a super job getting us what we needed and wanted. Everyone associated with AutoNation Honda was extremely courteous. Although we really liked the CR-V, we would have looked at other dealers except for the fact that Tyler Greene invited us in for a test drive. He did a great job selling us the car. We drove the car to Rogers, AR and back home to Millington, TN. We've put about 1,000 miles on our 2018 CR-V, and it is all we hoped it would be. Thank you, Tyler Greene, and thank you AutoNation Honda.

Wonderful service..even the wait was enjoyable. Will go back for other service..did not feel I was getting pressured and this is very important to your women customers.

Excellent service with very short wait time --friendly employees --courteous follow-up

Service Department was very helpful. They made me an extra set of keys for my car. A key that would unlock my car door was also made since I had recently locked my keys in my car. I had to get the police department to come unlock it. I also had a recall on my car that they informed me about and fixed it while I was there. That was appreciated very much.

Good, nice and friendly greeting and service.

Very nice people who were not pushy at all.Worked with me to put me in the right car.They made it a great experience..Will buy from them again.

I showed up without reserving and Autonation performed the oil change and drove us to a nearby restaurant while doing the job. Excellent service and nice facilities to wait in. Thanks

The team is extremely friendly and knowledgeable

I hate car buying with a passion, the haggling, the back and forth, the walk out and they call you at the end of the month saying they want to make the same deal they turned you down on earlier. We do our homework when it comes to buying a car and where Wolfchase Honda went back and forth wasting our time and failing to make a deal, Autonation Honda met our price without haggle. It's car buying the way it should be.

Great customer service if you do want to go to autonation stop by the one on Covington pike and ask for jay seems real cool and down to earth and concern about your issues and execute it very well

I have had one of the best experiences with this dealership than I have in quite a while. I really appreciate how everyone goes out of their way to make you feel special.

The service/repair staff were friendly and helpful. I did not have to wait long for the service.

Very fast and friendly service. I came in and had a few questions about the service and was answered with no problem at all. And the wait wasn't long at all.

Terrence Wilkins is your guy - he makes the car buying experience quick and painless.

Autonation has a great service department. Joshua Lee did a job well done at keeping me updated as they were working on my car and conveying what needed to be done next to keep my car in top shape. I would highly recommend AutoNation to anybody.

My Sales person was relaxed calm and understanding which is what I needed. He listen to what I had to say then found the perfect car for me!

Excellent experience -fast professional service . the car runs better

Great dealership great service! I purchased a 2017 Honda Civic 1 year ago and I still love this car as if It was the day I purchased it.

Went in to Get an Oil Change, Service was terrific! The service department always take good care of me!

Joshua Kidd provide excellent service and he informed me about issues I would not have ever none. I will now only take my car to the dealership to get serviced.

The service I received I feel was very good. The service the department was very attentive and kept me informed during the service.

The customer service at the dealer is the best I've experienced.

TRIED TO GET RESPONSE FOR OUT DOOR PRICE NEVER RESPONDED WANTED TO SEE BEST OFFER BEFORE WENT TO DEALER BUT WOULD NOT SEND ME A QUOTE.

I have been to a lot of service centers; you can tell this one cares about their customers.

After extensively researching vehicles online, I settled on a 2014 Chrysler Town and Country at AutoNation Honda. When I arrived to test drive the vehicle I met Venson and he took extremely good care of me. We ended up purchasing the vehicle and have been very happy with our new ride. Thanks so much to Venson and all the folks at AutoNation Honda. They were all very professional and helpful to us. I highly recommend them if you are looking for a new or used vehicle. Brad and Mona Baker, Jonesboro, AR

I want to thank the most amazing salesman. There is nothing more frustrating than buying a new car, but this man went above and beyond to help me. He was the most patient and gentle soul. If you (ladies especially) are in the market for a new car, go see David Howell at AutoNation Honda at Covington Pike, Memphis!

Everyone was helpful and made buying a new care nice and easy.

We had an excellent experience at AutoNation Honda Covington Pike. Kevin Rayford went over and above in helping make this a positive experience for us. I would highly recommend working with him.

I have purchased two vehicles from here within the past 4 years. It was such an easy experience. No hassling. No pressure. I literally drove on the lot and off the lot with a new vehicle in less than 2 hours both times. Great service. Fair trade in values. Fast financing information. Quick paper work.

I read the excellent reviews the Honda CRV, and even though I had never owned a Honda I decided to give it a look. The sales staff at Auto Nation Honda were helpful, knowledgeable, and professional. They made our buying experience very enjoyable.

Awesome car buying experience at AutoNation on Covington. ALex is the best. Mike was helpful and the finance person (sorry, did not catch a name) was wonderful. Thanks, Loving my FIT.

Service is terrible. Had a recall on my car and they said the repair would take an hour. When I arrived they suddenly changed the time to an expected 2 hours. At three hours I asked when it would be done and they still weren’t finished and seemed to not care at all. Fine place to buy a car but get it serviced elsewhere if you prefer honesty and good service.

I had a service situation with my Honda van while I was in town for the Liberty Bowl. The situation ended up being a bit complicated, but in the end turned out as best as it could. Chase, the service manager there, handled the situation very professionally and fairly.

Everyone was kind and helpful. Service was done in a good timely manner. No confusion.

The car buying process was easy and I would buy again from them.

The worst experience in my life. They mixed up information and their fault in the translation is costing me over $600 this is the third time they have screwed me. Avoid buying or dealing with them at all costs.

*****DO NOT BUY A CAR FROM HERE!!!****** They will find a way to screw you over. Just a corporate company after the money. Sold us a warranty that we paid 1400$ for and found out later the the warranty was never going to cover anything on the truck. THEN THEY WOULDNT GIVE US OUR MONEY BACK!! Idk how they can sleep at night knowing they are screwing people out of money like that. My fiancé was in there today trying to get our money and it’s not just him, there was another couple dealing with the SAME THING!! So save your time and money and go somewhere else.

Soon as I pulled up Josh was there to help me search for a new car. By the second car I had already made my decision. He made everything seem so simple and easy. The process was simple with the entire team and I drove off the lot with a brand new Honda Civic 2017. She?s such a beauty! Thank you Autonation Honda Covington Pike!!!

The experience of buying a new car was awesome there. Very helpful and polite. Went in and back out with a new car.

Great service. Fast and very helpful customer service.

Great experience. Love my car and everyone was so nice. Will recommed your dealership to friends. My car was washed and looked great. Thank you!!

Service repair was very timely and my service manager was very helpful in explaining the repair

totally happy with my 2015 Accord so far! but only had it 5 days!!! I let my own mechanic check it out, which I recommend for a used car, and my car checked out fine! will let you know in a month or so!

Dependable, trustworthy...my go to place for service

I was treated with courtesy and professionalism. The service Representative, Josh, at Honda on Covington Pike, Memphis, Tn., listened to my request for service and what I wanted checked. He kept me informed about what they were doing and told me what needed replacing and told me the cost. The service was done in a reasonable period of time.

Easy in and out, took care of vehicle as needed. Clean, neat waiting area with good coffee.

Best dealer. i am recommending this dealer in Memphis Metro area.

This was my second purchase from Auto Nation. Friendly fast efficient!

Great service and recommends this dealer. Great customer service, polite and curteous.

Venson was my salesman. He went above to make sure I had everything I needed and made the experience a good one b

It was very good experience to buy my Honda odyssey in this dealership.

Very good experience...................:...............

I contacted Auto nation Honda Covington Pike by internet. An employee by the name of Mary Shaffer replied too my Internet request. Mary said in her e-mail "your way not our way". I loved that slogan! There are a lot of details that went into the purchase of my new Honda Accord SE. I will not go into all the detail, because I would have to write a book and I just don't have the time. I contacted two other dealers promising me a great deal and they did not deliver. I walked into Honda Covington Pike and they delivered on their promise and I drove home a brand new 2017 Honda Accord SE. This dealership never had an attitude toward me like the other two. I am happy with my purchase and if I am in the market for another Honda; I will certainly return to this dealership. Thanks very much Mary Shaffer and Auto Nation Covington Pike. Paul Ward

Auto Nation Honda on Covington Pike is a great place to buy a car...........they make you feel at home from the moment you walk in the door, until the moment you walk out with your purchase. Terrence Wilkins was very patient, understanding, and willing to work with me.

Customer service was great!!!. I got the car I wanted with no problem they really worked things out for me in my favor Mr. Rizwan Khawaja is a great man!!!!

I had an easy, straightforward experience at Autonation Covington Pike. Rizwan and Trent were knowledgeable and responsive, and helped me get a really good deal on my new 2017 CR-V. I would definitely go back.

Everything was okay until we had paid for teh car. Then we had to make several calls about the tag/license. Everyone was always friendly. It just seemed that once the money changed hands and we had the car, then things slowed down considerably.

It was overall a good experience. I would like for the salesmen to work as hard as they can to get the APR and note down the first go-round rather than having to go back and forth, however.

Overall excellent experience. Very informative about needed service.

I needed a car and did my research. I did not expect to be treated with tailored service before AS WELL AS after! I was advised without any influence on the choices of car prices. This gained my trust. Getting a call days after my purchase was a lovely touch. I've heard great things about this place...and I see why. If anything, the customer service alone will make you feel comfortable you are shopping in the right place!

Everytime I go to Auto Nation Honda on Convington Pike in Memphis, Tn I pay different prices for my oil change. I never paid 50.00 for my oil change. It may be because every time I go I have different service men that charge you what they want to charge you. Also, the waiting time could be better for an oil and filter change. It shouldn't take 2 hours. Other than that if you are buying a car there Mr. Rizwan is a great salesmen.

Great customer service for my Honda CR-Z! My tires were ordered Saturday and replaced on Thursday.

You won't find a better environment for purchasing a new/used car. Everyone at this dealership, from the GM to the service technicians, are the best! I've purchased 4 cars from here and will be purchasing more in the future.

Quick and efficient. The atmosphere was very clean and inviting.

Service employee was efficient, friendly, and professional. Received immediate assistance, paperwork time was minimal, and service was performed within an acceptable time frame. Overall experience was very positive.

It was great. Staff was pleasant and work was completed in a timely manner.

My husband carried our car in for service because it didn't want to start. I called the service department and they said that I could bring it in immediately if I could or contact my roadside service. The car was carried to the service and the mechanic said that he would have us in and out in 45 minutes or less and that's exactly what he did. Auto Nation Honda provided excellent service!

Service was performed per conversation with Service Manager in an efficient timely manner.

We had an awesome experience. I will definitely tell my friends and family to buy a car from here!!

I will highly recommend this place to my friends. Everyone was helpful and polite.

Friendly, fast service. Comfortable waiting area. Helpful staff.

Hands down, AutoNation Honda on Covington Pike surpasses my expectations in all things Customer Service.

I was very pleased with the process of the purchase of my new car. Mr Larry Murphy and the rest of the Auto Nation Staff were very helpful in making the decision to purchase the Honda Accord 4 door Sedan. I am happy. Thanks Guys!!!

Cheap and careless dealership. Got my new 2018 Odyssey with little dirt inside, both of the new remote keys had tonnes of scratches on vehicle with just 30 miles, and no effort to make buying process a great customer experience. Even CarMax has better Customer experience evn though they sell uses cars.

Very prompt and courteous service from Zack and the crew when I went in for a recall service on my 2010 CR-V. In and out in about an hour - as promised. I've never had a bad experience in this service department.

very courteous, quick response, very helpful, they spent quite a bit of time explaining every thing about the process and the workings of the car

Very disappointed with my experience with the service department. Do not believe they are honest and act in the best interest of the customer. They tried to tell me I needed new tires when I purchased new tires from them that only had under 20k miles on them. Was told the technician read the wear pattern incorrectly after I complained.

Andy in the Service Center was very helpful and kept me informed of what was happening with my warrantied repair. I would definitely bring my Honda Insight back to AutoNation Honda.

Great buying experience. Very helpful sales staff. Would buy again!!!

The wait was long (3 hours), for an oil change and alignment, but customer service was very good and employees were attentive and friendly.

My experience wasn't good, and the salesman lied to me on so many different conversations. I probably won't recommend this place to my friends nor family. Bad communication

Mike Powell was awesome. I went in for a oil change. It was done timely and professionally.

Great service and very pleasant waiting room. Loved the popcorn and coffee drinks.

From the first phone call I made it Auto Nation Honda my experience was nothing but positive. They made the entire process easy & enjoyable. I love my new 2017 Honda Civic EX! The staff was all very friendly & helpful. They never made me feel pressured at all. I'm looking forward to driving Honda's for life & I plan on buying them all from Auto Nation on Covington Pike!

The dealership was clean, the associates were knowledgeable, and the car is a joy to drive.

They were quick to get the servicing completing and did a very good job. All were so pleasant and easy to deal with and will recommend to all. So nice.

They saw me 1.5 hours before my scheduled appointment, kept me informed of the progress of my car while I waited, and Andy was incredibly respectful and kind when it came to sharing the financial part of the process. It was a great experience!

We knew what we wanted and used true car for information. We got the car for a good price. Walter was great! Overall great experience.

Excellent customer service! Mike in the service department and Mr. Williams, one of the car salesmen, were very friendly and helpful!

We came and was able to purchase what we wanted at a very good price.

Friendly reasonably priced service!

When I came in, I told them I had hit something in the road and something was hanging down. My son placed it back but it needed something to secure it like new. That was not discussed to me when it was finished. My service package is due and I asked who I would speak to. They said the salesman that sold me my car don't think she still worked there. I would think someone else could have explained the process to me.

This was the best service I received in a long time from this dealer shop. I have been coming to this location since I purchased my car in 2010. I visited a month ago and I was not pleased. The last person was rude and had another associate to check me out because he didn't want to do it. Ever since the change, the customer service have not been great. However,on June 19, 2017, Joshua Kidd was awesome. He had a pleasant attitude. He really showed how much he appreciated his job. I really was pleased and satisfied.

2007 van, 160k miles. 1. In april my A/C went out. They fixed some leaky valves, recharged, 2 days later it was out again, different part. Second time in, the check engine light also had come on. They said the valves needed adjusted, about 900 bucks. And they never addressed the original problem, which was driver side periodically blowing hot air while rest is cool. The air does seem to be working now. 2. Friday my engine was destroyed, both cams bad, since engine light didn't come on I drove until it was too late on interstate. Engine now ruined. Perhaps the cams were fine in April, perhaps not. But bottom line is I gave 1400 dollars to them in april, and now I'm giving 4k to another shop to put in a used engine. No culpability in Memphis, I can't give a good review.

This is not the first time I got a car here. I worked with Eric Benefield, and not only did he show me all the options I had to choose from, but he worked with me to make sure it was comfortable for my budget. The management is awesome and worked hard to get me the best deal. I always have the best experience here, and walk away feeling excited about my new car! I'm a customer for life!

Mr. Kidd was very nice and helpful. He was friendly and made his best effort in helping me.

2007 van, 160k miles. 1. In april my A/C went out. They fixed some leaky valves, recharged, 2 days later it was out again, different part. Second time in, the check engine light also had come on. They said the valves needed adjusted, about 900 bucks. And they never addressed the original problem, which was driver side periodically blowing hot air while rest is cool. 2. Yesterday my engine was destroyed, both cams bad, since engine light didn't come on I drove until it was too late on interstate. Engine now ruined. Perhaps the cams were fine in April, perhaps not. But bottom line is I gave 1400 dollars to them in april, and now I'm giving 4k to another shop to put in a used engine. No culpability in Memphis, I can't give a good review.

Love my new car! Thanks guy!

I took my car to the AutoNation Honda Covington Pike to have it service yesterday. The person I had was a new gentleman, his nane was Josh and I really did like him. He is a keeper. He really help me alot.

Quality services, would have been a five if offered a car wash.

Excellent price, service and staff.

Josh was very professional and knowledgeable

Poor service....

I went in to get the recall back seat replacement for my 2016 Odyssey, and as usual, they were on top of their game. I was there at 6:45 a.m., for my 7:00 appointment, behind four other cars. They opened two bays on time, I was out of there by 8:00. Always courteous and polite, on time, clean facilities, very accommodating! They take the pain out of waiting for car repair and maintenance.

This is how maintenance should be. Quick and effective! Thanks Honda.

By far, the easiest car buying experience I've ever had! Friendly, knowledgeable staff provided efficient, quality service. For me, shopping for a car can be overwhelming with all the options--but the staff broke down all the information so that I felt like an expert when I drove away in my beautiful new car!

My Service Advisor was Andy Patton very knowledgeable and very professional.

I was flat out lied to on the financing, just for a 500.00 dollar down payment. I think if it couldn't be done I should have been told before closing deal, and I found out later. Lesson learned never trust anyone, read for yourself.

After my new wipers were installed, I called (twice) to ask "why was there still a streak dead center in my view when I use my brand new windshield wipers?" Still awaiting a response to my call..otherwise I would have given a 5 star rating.

Super friendly and honest. No pressure sales.

I bought my Honda CRV at AutoNation Honda Covington Pike in 2005 and have had them service my Honda since that time. They always do a good job!

Recently sent my vehicle in for recall service, then got a small damage, they found it,and told me that. Finally got parts replacement, looks good. Thank you for honest,friendly and good service, : )

Got a letter in the mail informing me of my 2004 Honda Odyssey having a recall on the safety restraint system and that the airbags could deploy without having a crash, which I thought was crazy so I quit driving the car and asked Honda if they could pick my car up from my house so I wouldn't get hurt. They gave me the classic run-around and so I had to ask friends to drive behind me in case I crashed, which, thank god, I made it to auto nation in one piece. Got there and they were nice and everything. My car was in good condition and had no indicator lights on in my obd, which the service guy checked before taking the car in for the service. They were courteous and it would have went well, but now they say something else is now wrong with my car because they couldn't get the srs and airbag light to go off on my obd! Then they said I now have to buy a part to fix it and my car had no lights on when I brought it in. I shouldn't have to pay anything to get a recall done so I'm not happy. I had no known problems with my car, bring it to the dealership, now I have a problem with my car and I have to come out of pocket to fix it. I don't need this. I shouldn't have brought it in.

Great service and environment

Excellent service by service rep, Zach. Quick check in, service was done promptly. I was called when they were completed, didn't have to hunt him down at the end of the day to find out status of repairs, like other places. Price was reasonable.

Andy was very knowledgeable and courteous. I'm so glad they have a shuttle service. Richard was a delightful and safe driver when he drove me to and from my home. The mechanics seemed to have done a great job. They definitely didn't didn't soil the interior of my car. I really enjoyed my experience with Autonation Honda!

Very timely and very professional

Excellent and timely service, highly recommend.

One of the best car buying experiences I've ever had. Very relaxed and enjoyable. No pressure. Very relaxed. Highly recommend talking with John Barnes my salesman.

One of the best car buying experiences I've ever had. Very relaxed and enjoyable. No pressure. Very relaxed. Highly recommend talking with John Barnes my salesman.

One of the best car buying experiences I've ever had. Very relaxed and enjoyable. No pressure. Very relaxed. Highly recommend talking with John Barnes my salesman.

My experience was pain-free as usual. The Customer Car rep was courteous and professional and my car was serviced promptly. As always, the waiting area was immaculate and provided a comfortable atmosphere. Two thumbs up!

love working with mr will whenever I come into the services dept for service he is honest and explain the needs of my car in a language I can understand

Purchased set of tires. Fast quick service. Tires at a competitive price.

One of the best car buying experiences I've ever had. Very relaxed and enjoyable. No pressure. Very relaxed. Highly recommend talking with John Barnes my salesman.

A bit clumsy, lack of charts of available options color charts etc. Also not informed about why trunk mat wasn't in car. Still waiting to hear. Texted the salesman over a week ago. Never saw good breakdown of pricing.

Great experience. After reaching out to AutoNation online, John contacted me, scheduled an appointment and I purchased a new Honda Accord. Never did I feel pressured to buy NOW or buy a car I didn't want just because it was on the lot. For the first time (ever) in purchasing a car, I felt respected and listened to. John and the AutoNation crew found the car I wanted. It's 2 weeks later and I am still happy. Thanks to John and AutoNation Honda for making a difficult decision , a pleasant experience. There are still good auto salespeople.

The workers are nice but they so called "fixed" my brakes and 3 weeks later they're squeaking . Also they claimed the fixed my drive belt a few months ago but I took it to a better mechanic and they said it looks terrible and needs to be replaced. Don't go here. Every time they "fixed" a problem I ended up having another problem shortly after. And they over charge .

Good deal

This was my most pleasant car buying experience at a dealership. The staff were attentive, gave me a great deal and the whole process took very little time.

AutoNation Honda on Covington Pike has awesome customer service!! John Barnes my salesman was great !! No pressure made buying easy. Will in finance was equally great !! I will be a repeat customer!!!

Fantastic! Wonderful experience.

Great service. Mr Joe is a great salesman.

The service was excellent!!! They were so professional, in addition, so polite and friendly! I was in and out in a short amount of time! My next vehicle will again be from AutoNation Honda!!!

Great service. I would purchase a vehicle from them in the future.

AutoNation Honda Covington Pike has provided world-class customer service! We've gone here for over a year now after buying a car from them and taking it in for multiple oil changes. They work fast and the staff are always professional and very courteous. We are extremely satisfied with our purchase, the Honda product, and the subsequent services we've received. Highly recommend!!

Excellent

This is my second visit to the service center. On both occasions, no one acknowledged me when I entered. It wasnt crowded but no one seemed to be concerned that I was there with issues.

The staff was friendly and well versed in the needs of my car. I didn't wait too long to get in or out. I would highly recommend this service center.

The sales team for my 2015 Honda Pilot did a pretty good job in showing the car and holding the car until I arrived to look at it from out of state. The primary reason I rate this experience as 3 stars is I identified 3 issues that needed to be fixed/addressed before I left. One was a missing headrest (rather random!) which they were able to find a replacement. One was a broken dome light and the other was scratches on the exterior that needed to be buffed out on the passenger side of vehicle. The salesman took the car to the service center but I did not notice that they had not properly fixed the dome light (they only replaced the cover but the light didn't work) nor had they buffed out the scratches until after I left with the car. So, they did not live up to their bargain and not much I can do about it since I am out of state. I was able to get the dome light fixed at my local Honda dealership after they had to order the part (makes me wonder if the AutoNation Honda just tried to gerry rig it) but can't do anything about the scratches. So, that's why they only get 3 stars. If you want to buy from them, and you identify issues make sure you wait until after they finish fixing them to inspect it before signing any paperwork as you can't depend on them keeping their word.

It was a great experience. I told them what I was looking for, what my budget was and I got exactly what I wanted for my budget. There are no games, no tacky sales tactics. Everybody was very friendly and helpful. It was one of the easiest car buying experiences I have ever had.

Very expensive. Quoting a lady in the waiting room $79.95 to change a cabin filter is a bit much. Paper filter takes ten minutes to change.

I just went in for a routine oil change. The technicians there are very accomodating and very knowledgeable. The work was done in a timely fashion, and the waiting area is very pleasant . I do not mine ever having to go to Honda Service Department for anything.

Can't think of going anywhere else! Why??? Cars are great and service, if possible, is even greater! Great place to do business.

quick and easy

I had what I thought was a major disaster but Covington Pike Honda fixed it in no time and at very moderate cost

Very knowledgeable and very timely. Completely satisfied with the service provided. It was an enjoyable experience. Very professional and courteous. Explained everything in detail that was going to happen. Really took care of me and my car. Appreciated that so much.

Everything is perfect, excellent attention, 100% Recommend!!!

Service was the best ever and the folks there were everything I could hope for and more! I hope it stays this fantastic so I will be able to look forward to the next visit rather than wishing to avoid it. If it does remain this way, I will never consider going anywhere else and I will buy only Hondas in the future.

This replaced my 2008 Honda CRV with over 100,000 miles on it. Very happy with the car. Only thing missing is the 6 CD changer. The new cars take only 1 CD at a time.

Great place to buy and have your Honda serviced. Very helpful service people.

Great experience every time I go the dealership on Covington Pike. Bought 2 CRVs and use the service department routinely.

Very friendly and helpful staff. Pleasant experience.

Recently purchased a 2017 Civic Hatchback from Autonation Covington Pike. I couldn't have asked for a better experience. I wanted a Sport hatch with a Manual Transmission which is a pretty rare car. I was originally thinking it would take several months to find one but it only ended up taking 5 weeks. Through the whole process they kept me informed and were very forthcoming about the current status and I never felt like they were just telling me they were looking while sitting on their hands. The car arrived and we went through the sales appointment and I drove out with a great new car. Phillip is a great GM and his sales staff is excellent. Reggie was incredibly helpful in making sure I left with a smile. This is the second car I have purchased from this dealership. The first one, an Accord, lasted me 14 years. No matter how long this car lasts me, I have a feeling I'll be coming back to make my next purchase from Covington Pike.

Andy Patton was my salesman. I purchased a 2015 Nissan Sentra and I LOVE it! After totaling my precious car, andy was great and made this such a stress free, smooth experience. I told him what I wanted and what price... he made it happen! Thanks AutoNation Honda & andy!!!!

Great service, i have been going there since 1992.

I am an out of town buyer so I contacted Honda National chat. They Sent the lead to John Barnes, Salesperson at Autonation Covington who then contacted me immediately and we made an appointment to see the vehicle at my convienence. John was waiting and met us there as we arrived and was I was pleased that he showed us the vehicle we wanted and not what they wanted to sell us instead as so many places do. After the test drive and a good explanation of the features and functions we talked price and John was able to get us where we wanted. He then connected us with Mr. Will Hadley who worked to get us the financing we wanted to complete the deal on our terms. The car was then handed over to us as we left. These two men did their jobs quit well and I appreciate their assistance. Dallas

Purchased a 2017 Honda Civic Hatchback manual from Reggie and Phillip. Couldn't have asked for a better buying experience. All my questions were answered after appropriate research. They didn't just give me a quick answer and then look it up later. This is the second car I have purchased from this dealership and it will not be the last.

We bought a new Honda Pilot with Terrance about a month ago!! He gave us 5 star service and we are so happy with our purchase!!! Thanks Terrance and all the guys we worked with! You made purchasing a new car effortless!

Andy Patton made the process of purchasing my CR-V a breeze. I appreciated that he didn't try and use high pressure sales tactics on me and just let me ease through buying the car. Highly recommend seeing him if you are looking for a new Honda.

Dealership was super cooperative and rather friendly as well. My salesmen, Mr. Patton, was awesome- I needed a good vehicle at a reasonable price within a couple days and he worked with me to make it happen. They are very efficient with time here and understand people don't want to spend all day at a car dealership. A+

Great deal on 2017 SUV

Decent collection of cars. The sales rep take personal interest in understanding your needs and getting you the best deals.

I was looking for a red 2017 Ridgeline. I contacted three Honda dealers in the area by email and specified exactly what I wanted. Only Autonation on Covington Pike was responsive to my search. They started looking for the truck that I requested. One of the other dealers tried to move me up to another upgraded Ridgeline and the other dealer never responded with any information of what I ask for. When someone is looking for a red Ridgeline RTL what they want is a red Ridgeline RTL...

I have a 2002 Honda CRV, 170,000 miles and still going strong. Mike the assistant manager helped me out and was very straightforward and honest about costs and repairs. The car is running better than it has been in quite sometime.

No long waiting

This is 9th Honda from Covington Pike Honda. The General Manager (Mr. Hathcock) was extremely helpful. Mrs. Shaffer was very helpful and sincere. I am 100% satisfied.

Best experience I have had buying a car!

Alex, Trent, Ron, and Jennifer were super to work with at AutoNation Honda on Covington Pike. I definitely go to them first the next time I am in the market for a vehicle.

Alex was so very helpful and thorough explaining everything. This was my first time buying a new car and AutoNation made it very simple!

John Barnes and Alex took great care of us when we purchased our new Cr-V. I would recommend them to anyone in The market for a new Honda!

I was there for a oil change The staff is nice and courtesy and the wait was not long at all. The even serve you doughnuts and coffee while you wait. �

Quick and easy purchase from Alex. We came in from out of town. Alex had the vehicle prepped, and no tricks were presented. Would definitely recommend.

Great customer service! It was the quickest and easiest experience I have ever experienced when purchasing a car. I shopped around and did my research and they got me the best deal hands down!

Get customer service! Workers at this location will work with you to get you the best deals without sugar coating the details. They are really there to help you get the best deal on the car you want!

Bought a new 2106 Odyssey from AutoNation on Covington Pike in Memphis Tennessee in July of 2016. Sales personnel were great. However after purchasing the Odyssey it took over 4 weeks to get paperwork to get tags. Also purchased the extended warranty and still have not not received it from them after 7 months. No contact from service department on when to bring in the vehicle. All i can say is great sales but their service is really bad. Apparently their employee turnover is extremely high. The vehicle has been excellent overall but will purchase from another dealer next time.

I really enjoy my new vehicle that I gotten from auto nation they are there to really help you get in what you need and that can fit in your budget. Alex was my salesman hrs a really hard working getting the job done if anyone needs a great low milage vehicle I would definitely recommend auto nation on covington pike

Many thanks to Mike, Steve, & Ron, for helping me find & purchase the car I wanted. #happycustomer #AutoNationHCP5stars

Friendly and helpful sales personnel. Allowed me to browse without pressure. I absolutely love my CRV and feel like I got it at a great price.

Great place to get a brand new ride but I would be weary before purchasing a used vehicle they have a wonderful service team but they do not back their inspections up I had a problem missed on the inspection and they refused to help get it fixed I offered to buy parts and see if they would help me out with labor cost but refused to.

Excellent and professional service. Also got a fair market price

Ok place not to friendly but ok

The easiest car buying experience ever. Knowledgeable sales staff, and excellent customer service. Walter Crawford is the best. I have referred several friends already.

Good services

When my local dealership offered me $3,000 less for my trade than what I owed, I called them & they told me it would be no problem to give me payoff for it. Saved me $3,000 on my trade and the color in stock that I wanted, worth driving 200 miles to do business with!

So when I first showed up there I had set up a test drive appointment to drive a car I had seen on the website, the sales man sent me an email and even called to confirm the appointment but when I showed up I had to ask for the sales man. The sales man came over and said he was going to get the keys. A few minutes later he came back and told me the car had actually been sold a few weeks earlier. This was disappointing due to me spending the time and gas to drive here and him not even taking the time to look the car up before hand so he would know if it was still there, answer my questions and just basically do what a sales man is supposed to do. So I ended up sticking around and ended up buying another car there on the lot. The same sales man did a good job with this part except when I bought the car he told me I would receive it with a full tank of gas which when I picked it up was not full, but only a quarter full. But later a few weeks later after I still hadn't received the paperwork I needed to get my title and tags I called the guy back and asked what the deal was. He asked for my number and said he would call me back. I waited a week then after not hearing back I called again, he did not apologize or anything but told me the same thing. So at this point I was fed up with him so waited a few days and then I called and asked to talk to the manager, who when I told him what had happened still didn't apologize but while still on the phone with me called the person who could get me answers. He didn't get anyone to answer so he left a message. The next day they called me and I picked up the paperwork. Bottom line is I am very disappointed with my sales man and would not go back there to buy another car. I do appreciate that the manager did keep his word and actually did his job.

Can't say how grateful we were to have Alex help us. He took care oh everything and made it completely stress free. He answered every one of our questions without hesitation. I have recommended several people already to see him.

Excellent customer service and buying experience. And price.

This is a wonderful place to have your car service... There 100000% true to there word. My car ruins so great. Fell like I have race car LolLol.. Mr. Joe & Larry Will... And everybody else work there Great people. 🙌

Andy has to be hands down the best sales rep. He was very attentive to my needs in a vehicle and even called to make sure I was enjoying my new car. Autonation Honda got me the best interest rate and deal on my 2017 Honda Accord.

Walter and finance man both wonderful and so helpful!

Had a great experience and got a great deal on a envoy thank you Mathis great sales person good job young man

I must say Honda Covington Pike is the BEST you are going to get in the Memphis area! No gimmicks! Both Mr.Miller and the manager Mr. Mike made sure I walked out of there satisfied! I truly have my dream car and the process did not take as long as I thought it would. Ready to buy a car? Go there I promise they will do the best they can! Highly recommend!

Great Experience! Alex beat all the other dealers prices! Definitely recommend this place!

This was the third Honda purchased from this dealership. Philip Hathcock, General Manger, runs this business the right way. Have all my service done here. Was treated with professionalism by Steve Miller who sold me my last Honda and expedited some follow up details. Love the HRV.

Very satisfied. Very friendly people and could not have been treated any better!! Will take my car there from now on !!

My experience at AutoNation Honda was exceptional. I would like to thank Joe Williams for his excellent customer service. I was comfortable in his presence, he wasn't forceful. I would highly recommend him as your salesman if you are planning to purchase a vehicle.

The service I received from the salesmen at AutoNation Honda was excellent. However, I bought a used car with a three day warranty. I had problems with the clutch the day that I drove it home. I took it back and they assured me that they'd replace the clutch. After driving it for two weeks and putting it in the shop, they informed me that the clutch was never replaced, only adjusted. I wouldn't recommend purchasing used cars from AutoNation Honda.

my experience was very nice I went in and chose what I wanted and it was granted to me . I love Honda Covington pike and I love their cars. they r so dependable never have a big problem. those cars always last.

Overall very good experience. Reasonable price on Ridgeline.

My experience at AutoNation Honda was surprisingly a very good one. Anytime I have dealt with a car dealer in the past, I have come away hating the experience. At AutoNation, not only did I get a good deal on the vehicle I had been looking for, I got a great financing rate. I never felt pressured or bamboozeled. Thank you to my awesome salesman Larry Murphy and to the financing guru Willie Hadley who went the extra mile to get me a better rate. I would recommend AutoNation Honda to everyone who is looking for a pleasant experience purchasing a new vehicle. It does exist!

Friendly, no pressure. Mike Nichols and Gabriel Aguilar are great to work with.

I just purchased a 2016 Honda CR-V from Alex McMullin at Covington Pike Honda. Initially, Alex responded promptly to my online inquiry about the 2016 CR-V. He invited me to come to the dealership, meet him and drive the car. We got to know each other and I felt like Alex only wanted to assist me in getting what I needed. He did not pressure me but, rather, supported me in my decision-making process. He is a good salesman and a good person. I have recommended Alex to my friends who are interested in purchasing a new car.

Excelente mi experiencia al comprar en el Dealer, la atención del Sr. Gabriel fue excepcional y muy amable. Completamente satisfecho con el servicio recibido. Seguramente en el futuro cuando vuelva a comprar un vehículo considerare AutoNation Honda Convicton Pike como una de mis primeras opciones.

My first time ever purchasing a car and the process was very smooth. Communication was efficient and the questions I had were answered. My salesman, Rizwan, was awesome!

I would like to share my experience with Autonation Honda located at Covingtion Pike. We were looking for a Honda Odyssey EX-L. We test drove and finally they agreed to give us for 33.5K OTD. We gave an advance of 500$ and told we would come the following week to do remaining paper work for which they agreed. After couple of day when we went again Mike(the manaager) started behaving strangely. He was giving lame excuses saying we are busy and you can come the next day. When I went again to do the paper work and get the car he started saying that the car cannot be sold for this price as there was a mistake from their side. He said at this point you can get the check or F....K get out of this place. I was really shocked to hear that word from a dealer. I was trying to ask him what went wrong. He did not utter a word. He kept saying I cannot give the vehicle for the price mentioned. I had a copy of the sale price they offered and the receipt I payed towards the car. He said that the marketing person has quoted the wrong price and this cannot be sold for the price mentioned . Generally if we sign for the price mentioned by the dealer we oblige that we are buying the vehicle for the mentioned price. But in my case they were very rude and did not oblige to give the vehicle for the price they accepted to offer. Moreover they used abusive language . I have never seen this type of attitude anywhere.

Gary Bland is the salesman to see! This is my 2nd CRV to buy! I feel very confident I got a great deal and I love my new CRV!

Autonation Rocks!!!!!!!!! I just purchased an older model Honda CR-V on Saturday but it is in excellent condition and I got it for a wonderful deal!!. I want to thank Joe Williams and everyone else at Autonation for making my first car buying experience very pleasant and efficient!!! I will be taking my car there for all of my car needs as well!!

I just brought a Honda Pilot. The Pilot was at a out-state dealership location. It was an excellent process and transition to bring my vehicle to this location. The Used Car Manager (Larry) was great. The salesman was fantastic. Great customer service. The Finance Manager (Rod) assisted me to get the best rate.. Great deal on my vehicle.!!!!!!!!

Fast, friendly and efficent. Listened to what I wanted, and found just what I needed. Very easy car buying excperience.

My wife and I are enjoying the gift that the Lord has blessed us with. It's being a long time coming. We thank Mr. Joseph Williams for his attention toward us and how he went up and beyond the call of Duty.

I love my new Honda. My experience at AutoNation was what a car buying experience should be. Smooth and and easy with no pressure to buy this or add that. Kudo to Mr. Williams and Mr. Davis.

Highly recommended. Mr Walter Crawford is an excellent salesman. He took care of everything from start to finish. If you need a vehicle go see him they have the best prices anywere.

This place is a JOKE. My niece took her vehicle to them to be fixed, they new the warranty she had on her vehicle. They told her to bring it up there... now they're telling her they cannot fix it due to her warranty... Her warranty is willing to pay to have it fixed and this place will NOT fix it even though they told her so. Now they're charging her $200 to get her vehicle back when they DID NOTHING.

Walter was committed to making my car experience at AutoNation Honda Covington Pike the best possible experience it could be. He was willing to work with me and even went above and beyond to help me make decisions regarding the car.

I recently purchased a Honda Accord EX-L with gps and Honda sensing. my wife was a little jealous. it has been great so far. I still have to learn all the features and voice commands. great gas mileage excellent handling. used true car and got a great price. the backup and right side view cameras are excellent safety features.

I had a wonderful experience, I was approved the first time going there to see a car. They work with me until a lender finance my first car. Thanks to Auto Nation.

we were extremely pleased with our buying experience. the employees were very friendly and hospitable, our salesperson, alex mcmullin, was very helpful with information about the product we were interested in and getting our deal worked out. the sales manager and credit manager we met and dealt with worked with us to finalize our deal and get everything ready done for us that we needed.

Came from Little Rock Arkansas to see if the salesmen were any better than these here. I talked with Rizwan about buying a Honda civic. He was more than helpful. Explained everything to me about the car and got me a good deal on it too. The process was easy and quick. Went on a Sunday. I will be back and I am recommending them to all my friends. Thank you Rizwan. I love my car.

I had my 2016 CRV serviced for an oil change and tire rotation and 20000 mile service. My service advisor Josh McConnie was professional and ready to serve me. The service was efficient and a complete check of all the systems was completed in a short time. The waiting area is very nice with comfortable seating and a large screen TV, wi-fi and work stations and free coffee and donuts too! Thank you Josh!

very satisfied customer very pleased and would recommend a friend

AutoNation Honda. They are a good dealership. I'll continue to do business with the. I refer my friends and Family. Ask for Alex.

I bought a car the process was fairly easily and I was initially happy. A day after I got the vehicle home I noticed the moonroof was not working. I brought the vehicle in and was told to bring it in the next day it would need to be sent to another shop for all day repairs. I did that. At the end of the day which was thursday(august 10, 2016), I was told it needed a part that would need to be ordered and would be in on friday. Well friday comes and I was told the part would be in on monday. Here it is saturday aug 20 and the status of my vehicle is still unknown. I was told the repairs hasn't even been started because they were waiting on the lender to verify the warranty on the vehicle which makes no sense. The dealership covered me with a 60 day warranty and I bought a 4 year extended warranty. I had not even had the vehicle for a week which mean even if I had not purchase any additional coverage they were still liable for anything that went wrong with it in those first 60 days.

Excellent customer service, professional treatment from all parties involved in the process.

Had a wonderful car buying experience. Alex McMullin is the man to see!

I had a good experience at Auto Nation Honda .Mr Joe Williams took great care of us.He made our car buying experience a pleasant one.Go see Mr.Joe he will take care of you.

Auto-Nation Honda Phillip Hathcock and Steve Rogers please take note. This is my 5 star review for service going above and beyond by the team at Gossett Volkswagen Covington Pike: " I took my son's car in before he returned to UT Knoxville Tennessee for his sophomore year. I just wanted to do my personal best as a father concerned with his child's safety. After the work was initially done and we left (I was not a happy camper), and within 2 days, I received a message to give Me. Matthew Levy a call. I had no desire to contact him, but I am glad that I did. After voicing my concerns about my previous experience he asked if he could assist in the matter. He went well above what I had experienced with the dealership down the street that I had recently been burnt by (Auto-Nation Honda). We went in formulated a plan and he and his team executed it and we were more than impressed. The way that Matthew Levy expressed his concern and desire to get an understanding of what happened and wanted to resolve my concerns we are grateful for the experience and are looking forward to building a lasting relationship. After the slight misunderstanding I am comfortable working with Mr. Matthew Levy and Gossett VW Covington Pike and I would strongly suggest that you all consider them in your search for quality services. I have no doubt that you are going to be just as happy with your choice as we are." Money will come and go but the people are what makes a business grow.

Bad customer service... Won't even tell the price of the cars.

I am a person who enjoys doing surveys and posting reviews good, bad, or indifferent, but in the case of this 1997 BMW Z3 Roadster, I have been trying to figure out how to respond as I have mixed feelings. I knew that the car was used, but what made me go with you is that you had inspected the vehicle. I first asked for the other set of keys day one and found that there was no second set of keys. I seen that there was a little leak and in need of struts reported, but as I was out with my son with the top down the top of the rear storage compartment flew into my son's lap on day two and I still have not heard back from Derek about that. I was very embarrassed to say the least that had to have been overlooked in my thoughts but I am not sure as I went to work this past Wednesday night and when leaving found water in my car. I went to find out what the issue was and it seems as if someone patched up the rear window rather than replacing the top of the convertible and this would have been discovered during inspection of the vehicle. I went and bought a cover and for the past few days the car has been covered. Buying as Is understood but when I asked about any issues I was told that everything was working fine. I thought this was a blessing and now I am feeling like I was bent over and violated. I should have followed my mind to return this vehicle after the nasty way Steve Rogers spoke to me on the Friday before, but because of what I felt was great service that I received from Derek and Lamar, I figured it was just a person having a bad day, but now I am not sure. I spent more than I desired because I trusted in your availability to look over a potential trade-in, but I feel that Auto-Nation Honda will do whatever it takes to make a sell. Now you see why I have not responded, because I am a God fearing man, that has been reminded to first discuss the situation with the one that has wronged you, before getting anybody else involved. So there it is, not pretty, but God knows it is the truth.

I had a terrible experience shopping for a new Honda at this corporate owned dealership. The lot is very small, so there's not very many cars to choose from. The sales guy seemed eager to get back to his nap, and was less than helpful. The upside is that the bad experience drove me to find another Honda dealership just eight miles further away that was ten times bigger, and ten times better.

Best experience ever!!! Went in looking at HRV and the deal wasn't working and ending up leaving in a brand new Honda Accord!! My sales man ,Gary, and the sales manager were great!

Exceedingly efficient, low pressure, very pleasant, and had the best price of any dealer in town- both on the car itself and my trade-in. Not really worth visiting the other Honda dealers in town if you live near this one.

Great would change a thing give a 10

Autonation Covington Pike did a great job getting our purchase ready to go. They were helpful and not too pushy. One small issue I had with them was the vehicle was not as clean as I feel like it should have been coming from a big dealership. There was dirt in the cup holders, dvd"s in the glove box and a child's toy in the back of the vehicle, it seems like a dealership should have detailed this vehicle for sale instead of just cleaning it up. Other than that I would say my experience was good.

Our sales was Ervin Herron and he was great through the whole process. Our first time to lease-purchase a new 2016 Honda Odyssey. And their sales manager work with us to get our $$$ amount right and went over everything with us. The finance manager was a pleasure to work with on signing of all of the documents. Buying a car in a different state is a long process, which we were there around 5 hours overall but in the end it has been worth the time spent. I highly recommend the fine people of Autonation Honda Covington Pike of Memphis. Remember it is the people who make a dealership what it is. Thanks guys, Love the new Odyssey

Excellent salesmanship, very accommodating throughout the car-buying process. Would certainly buy through Auto Nation again.

The staff was friendly, not as knowledgeable as we have experienced with other Honda dealerships, for that matter any other car dealership but they definitely tried. It may be because of who we spoke with, it was a used car salesman who was helping out the new car sales folks. The staff was friendly and the experience there was pleasant. We are no longer in the market for a car but if we were to buy a Honda we would most likely return.

It was an excellent experience to deal with AutoNation Honda - Covington Pike. Dealing with Mary and other folks like Rizwaan & Ron was really easy and Pleasent experience. I will certainly refer my friends to this location. They have understood my expectation and got me what I was looking for with best price.

This is the best company I have ever been to. Everyone was super friendly. I had absolutely no problems. I love my Honda Civic. Its very self explanatory on how everything works. If you need any help they have the manuals and a dvd to show you around your vehicle. It was a fast and easy process and I'm happy I got to do business with them. I would recommend this dealer to everyone looking to get a new car. Thank you.

Super friendly and helpful crew! Thank you

It was a great experience buying a 2016 CRV Touring from Autonation Honda at Covington Pike. Mr. Crawford was very helpful and made the negotiation easy and fast without hassles of going through several rounds of bargaining. Mr. Crawford was friendly, patiently explained the features and was open to any queries. I highly recommend Autonation for their excellent customer service and competitive price!

I came to Auto Nation Honda on Covington Pike and was immediately greeted by a sales staff member. His name was Walter and he was extremely knowledgeable about the 2016 Honda Civic EX. I asked a lot of questions and he addressed all of my concerns and needs when it came to this car. I never felt pressured to buy a specific car, but instead felt he was teaching me about all the great features Honda puts in their vehicles. After I had decided I wanted this car, he guided me through the purchasing process smoothly and efficiency. He was not pushy and I know I got a great deal based on the research I did before car shopping. I would recommend this location to anyone interested in joinin the Honda family based on the excellent customer service, lack of pushy salesmen, and efficient teamwork by Walter all the way up to Phillip, the GM. I'll definitely be back for my next car. Thanks guys!

I was in an out in no time!

Mr. Walter Crawford was very pleasant and displayed great salesmanship skills. The Financial Manager was pleasant as well. I am pleased with the expedient customer service I received and I'm loving my new car!

I absolutely loved my experience there. While we were browsing the lot, no one was pushy or shadowing us. We were able to look at the cars we liked and discuss them pressure-free and approached them when we were ready. Everyone was friendly, and I am exceptionally thankful for Gary Bland and all of his help. He is very knowledgeable about cars and was extremely helpful--before, during, and after the car purchase. He made sure we understood how the car's tech worked before we left the lot and followed up with a quick email the next day to make sure we didn't have any questions. I am extremely pleased and will definitely recommend Gary Bland for future Honda purchases. Thanks so much!

I absolutely loved my experience there. While we were browsing the lot, no one was pushy or shadowing us. We were able to look at the cars we liked and discuss them pressure-free and approached them when we were ready. Everyone was friendly, and I am exceptionally thankful for Gary Bland and all of his help. He is very knowledgeable about cars and was extremely helpful--before, during, and after the car purchase. He made sure we understood how the car's tech worked before we left the lot and followed up with a quick text message the next day to make sure we didn't have any questions. When I initially came to Honda that day, I was not completely positive if I wanted to actually buy a car that day or just browse and return--but because of Mr. Bland's help, I was confident enough to make the purchase that day. I am extremely pleased and will definitely recommend him for future Honda purchases. Thanks so much!

The online sales department is friendly, and very prompt about returning calls and emails. I met with Walter Crawford and Derek Davis, they answered all my questions and respected my time. One of the best dealerships I've ever been to, a very pleasant car-buying experience.

I had a very good experience with Rizwan. I cannot speak about the other salesman, but he was excellent. I never felt pressured.

Couldn't get approve for financing because i didn't have credit even tho i told them they still made me come up there for no reason

I had a great experience there at Autonation Honda @ Covington Pike. Larry Murphy was a guy I had conversation with over the phone before I went there. He was very responsive and helpful through out the process. I had very bad experience with wolfchase in Cordova and was skeptical at first buying car here in Memphis since I was new to this town, but I went there anyway and it was great. I bought what I like and most importantly everyone there was helpful. I told them what would be my monthly and that's what they worked to get me on and I got it.

Wonderful total experience! I purchased my CRV and Pat Parker did a wonderful job getting me in the vehicle that I wanted! No pressure and listened to all of my concerns and desires. Very happy with his help and the entire team at Covington Pike. Highly recommend if you're looking for a new vehicle.

A big thanks to Mr. Larry Murphy for helping me purchase my new Honda Civic! The entire staff was extremely accommodating and helpful, and they made sure I was fully satisfied with the car, its specs and interior, etc. Larry let me take the car home for a night for an extended test-ride, and it was great! The staff makes sure you have any and all questions answered, were very accommodating with the options and helping me apply my college-grad discount and financing, and the finance group was very helpful in offering a great extended warranty package. Couldn't recommend them more!

Quick and easy, salesperson did not play games. I told him what I needed and what I would pay, he made it happen !

very happy about the overall shopping experiences and the new car! I did not expect the car purchasing process this easy and relax. 5:30 pm arrived and 7:30 pm drove a new car home! I thought I had to visit 3 times :) at the very beginning, I expected to buy another brand car similar to Honda Accord. that dealership sales manager was rude and arrogant, trying to teach me 1 plus 1 equals 2. I walked away immediately. that is why you can not see a lot that brand car on road. I will visit Autonation Honda again in 2 or 3 years to buy another Honda for my wife. I already recommended Autonation Honda to my friends and colleagues. thanks to Mr. Crawford's help.

I would recommend this dealership, they have a great selection of new and used Hondas, as well as some amazing used cars and trucks of other makes and models. I bought a Toyota Camry with only 15,000 miles for a great price. My sales guy Gabe Aguilar was great, super patient and kind when I came to visit the car multiple times, and also let me(and my mom, and my husband) drive the car until I decided to buy it. I appreciate the way the dealership let me haggle a little and ended up purchasing an extended warranty so I guess I may or may not be seeing more of these guys, depending on how the next 5 years go :)

I bought my new car at AutoNation Honda Derek Davis was so helpful and kind,I have always bought my new cars from AtoNation Honda I would never go any place else.They are quick with the paper work and always give you the right price.Thank you again Mr.Derek Davis and the whole team that worked really hard for us.

Larry Murphy was my sale person and really helpful and nice and got me in just what i wanted would recommend to anyone and Lamar in finance help me get the best rates i could really love their help

my wife and myself we were very pleased with the service provided my mr. walter Crawford. he proved to be very knowledgeable car salesman.

The other Honda dealer was trying to screw me on a interior color I did not want and said they would have to charge me extra to get the car I wanted, called Autonation and they had what I wanted and agreed to match the low price. I was in and out very quickly, the manager took care of me and it was the easiest car buying experience ever!

Rizwan is very knowledgeable about the Honda brand. This was a good car buying experience. The Accord Sport is a very nice car.

I really appreciated the knowledgable efficient service at Honda Autonation. Immediately knowing the answers to our questions and giving us plenty of space to come to a decision on our own was very important in making our car buying experience pleasant. The process was smooth and fast.

As a first time buyer Mr. Murphy & his Autonation team greatly help me find my best deal. I got a lot of compliments on the car and everyone was surprised with the deal. I'd surely recommend him and AutoNation Honda to my friends. Special thanks to Mr. Philip Hathcoak, GM & The Finance Manager for guiding us to get the car own our special day itself.......

The staff here is absolutely wonderful and take care of the customer at every turn. Highly recommend the team to any and everyone !!!

Mathis Ellis was extremely courteous snd helpful in selecting my honda And I can't forget Ron Wood. I would definitely recommend Auto Nation Honda.

We went twice and met two managers, two financial managers, and our sales Derek, they are all very nice and professional. We like our new CR-V so far.

best car buying experience ever , straight up people and by far the most experienced and professional car sales man i ever talked to and i did deal with a lot of them specially last month. (( Larry Murphy )) he is the guy u need to see for your next purchase . over all am enjoying my new car and i would go there any buy again and again .

Pat Parker was an excellent sales rep. I had a great experience, the employees were very helpful.They were able to find the perfect car for me with everything I was after. I went home excited about my purchase. I could have not had a better experience. Thank you AutoNation Honda!

My car buying experience with AutoNation Honda Covington Pike was great. Derek Davis and the rest of the staff I encountered at this dealership exemplified excellent customer service and was very professional. It is often that most people think that car dealers are untrustworthy and considered shark, however, this was not the case with AuthoNation Honda. I did not feel any pressure to make a purchase or get stuck in a deal that I couldn't afford. AutoNation Honda Covington Pike exceeding my expectations with outstanding professional service. I love my new 2016 Honda Accord Coupe, and I will definitely recommend my family and friends to this dealership.

My husband Marvin and I purchased a 2013 Honda CRV a couple a weeks ago, and we are very happy with our new truck. I want to thank Alex Mcmullin, the salesperson for his help, and for handling everything in a professional manner. We will be telling everyone about our experience with him.

Best price and best service a 10 of 10

Salesman Joe Williams was SO friendly.. Helpful with ALL my questions.. He helped me find A GREAT CAR for a GREAT price.. I recommend you Go see them for your next car.. :-)

I am very frustrated since I need to do the third visit for the same minor problem of my Odyssey. I purchased an Honda Odyssey from here 6 years ago with Honda Care and have done most of maintenance here. Recently we keep hearing abnormal noise after driving it for 20-30 minutes. I visited this place several months ago but the technician couldn't diagnose the problem since the noise doesn't come out before 20~30 minutes driving. Although it cost me 2 hours for the visit and I was upset, I could understand it. Today I visited the service department again since the noise is so annoying. When I turned the vehicle to the front desk receptionist, Mr. Josh, this morning, I requested more than 10 times for not turning off the engine before letting the technician hear the noise since once we turn it off, the noise won't come out till 20 minutes driving on the road. However, after I repeated my request for more than 10 times, Mr. Josh still turned off the engine and insisted that the technician could diagnosis it easily and get it fixed. There was nothing I could do except waiting for a positive results. Guess what? 45 minutes later, a technician approached me and told me he couldn't diagnosis it since he couldn't hear the noise. We drove the car on a road for a while but apparently the noise didn't come out because we were on the road for only 10 minutes. The technician today is a very decent and great gentleman. After I showed him the video I took, he has some initial judgement for the problem and claimed that he has ordered some parts for me. I did talk to the receptionist, Mr. Josh, before I left today and try to explain why I requested him more than 10 times for showing the technician the problem before turning off the vehicle. He provided some obvious unreasonable explanation. I live in Germantown and have to visit this Service Center the 3rd time for this minor problem. While I am glad with the assistant of today's technician, I am very disappointment with the receptionist today.

The overall experience was a good one. Larry did a good job of working with us to achieve our goal. The financial manager did a good job of explaining the business end of the transaction. After getting home with the vehicle we found a slight problem with the pinstripe on the passenger side. We contacted Larry and took the car back. The problem was handled efficiently and to our satisfaction. Larry was very nice and washed the car and topped off the gas tank for our inconvenience. We will go back to Honda and will recommend Larry to others.

Gary was very informative of the van. Told Me everything I needed to know about the van! Loved his info! Ron and Phillip worked hard to get us the best deal! Even jennifer at the front desk kept my older kids entertained while we did the process of paperwork! Great service All around!

The best place to go!!

So I got my car a little over a month ago. I waited to write my review until I'd driven the car for a while. Let me say I love love love my car. I get a lot of compliments on it. Alex handled my car buying experience and made it easy and convenient for a first time buyer. I'd recommend him and AutoNation Honda. Thanks ya'll!

Brittany Walker is an excellent and personable sales person. Go see her for a good deal on your vehicle...I loved the service and really enjoyed my experience... I was just looking but I got what I needed from Auto Nation....

Got my wife a New 2016 Honda Civic EX-T. Best experience we ever had, sales man was really helpful, patient and really polite, help us trough out the process really kindly and answered all our questions. strongly Recommend auto nation Honda at Covington pike!

I have purchased 8 vehicles over the years from this dealership. The buying experience and customer service keeps me going back. Everyone from sales to credit to service do a fantastic job making the customers feel comfortable. Thanks Dobbs Team on Covington Pike!!!

My husband and I went on Sunday March the 6th to look at the new Honda Civic for me, Mr. Rizwan khawaja welcome us really nicely he was really patient and really informative. Best experience we ever had! Strongly recommend autonation Honda at Covington pike in Memphis TN! Just pick up my new 2016 Honda Civic Ex-Turbo love at first sight! Love the technology and style!!!!!❤️

We had a great experience buying our second Honda CR-V with salesman John Stoddard. John had sold us our first Honda a few years ago. There were a few issues that needed to be taken care of and John handled them promptly. We would highly recommend John and AutoNation Honda Covington Pike.

I have tried to work with this dealership for 9 months to get my Honda Care re-imbursement after I traded my Pilot in at another dealership. As of today I still have not received me re-imbursement and this dealerships finance department is not responsive. You should reconsider using this dealership.

Larry is a very nice, very professional and definitely not a typical car sales person. We agreed to the lease price in 15 minute. He does not play mind game. Awesome service. Also, AutoNation Covington Park is the best place to get the car if you are in Memphis area.

My car salesman was Terrence Wilkins. He was very low pressure and was easy to negotiate with. Honestly, I told him what I was looking for from a price standpoint (which was reasonable) and he didn't blink. The Finance Manager was also very easy and reasonable to work with. Overall, it was probably the easiest car buying experience I've ever had! Will definitely be doing business with these guys again!

I am satisfied with my car so far, Alex Mcmullin helped me a lot. Had easy and good car buying experience!!

Insanely easy car buying experience! Got a Honda Fit for a great value.

AutoNation Honda is by far the best Honda dealership in the Memphis area. Their customer service was great and I was in-and-out very promptly. There was very little negotiating. I believe the quote was "write down a number on this piece of paper and I'll go get it for you." I highly recommend Brittany W. if you're looking for a new or used Honda.

Larry Murphy was extremely helpful to me during this car leasing experience. He really made me feel comfortable, not pushy and took the extra time to park 2 cars side by side so I could compare year, color, features. I wasn't even sure if I wanted to buy or lease and I appreciate his patience with me. My daughter and also appreciated the hot dogs Larry and the General Manager shared with us. Thank you for all being so helpful!

My car buying experience was a very pleasant one. James, Rizwan, and Ron were very helpful with any questions I had, and I went home with a new car.

Bought a new car from AutoNation last week. Larry Murphy was very helpful in getting me the car I wanted at the price I wanted. Very happy with my purchase.

Very professional service, Great cars!

I know that everyone is entitled to their own opinion but after reading a few low rated reviews, I HIGHLY disagree with them. First off, the staff is beyond professional! ! From the lady at the front desk to when it was time to sign off my paperwork everyone was polite and very understanding. When it was time for me to choose my car, I spoke on what I would like to be changed and my wish was their command !! They replaced the few things I asked for, so I honestly don't understand why the next person wouldn't do the same ! There is NO way I would manage to buy a car with tires with no tread on them so honestly that's the customer's fault for not speaking up. I am a grown woman, and I still had my mom come with my for her opinion and support so I HIGHLY disagree that gender plays a role in anyone's deal. On another note, I traded my car in with the assistance of Larry Little ( who is effin awsome) and Joe helped assist. When It came down to doing my paperwork, Lamar was very understanding (even though my mom literally explained every piece of paper before he even had the chance lol) and was very very polite ! I LOVE my new Honda Civic and I will be back again when I graduate school to get a two door Accord that I really really want ! So on that note, two thumbs up AutoNation Honda on Covington Pike !!

I was very pleased with Mr. Ervin Herron. He was very pleasant and informative, and answered all my questions even when I asked them more than once. He showed me the two vehicles I was interested in and let me go back and forth comparing different items until I was satisfied the Civic was the best for me. I was not happy with the other location we visited first. I would definitely recommend Mr. Herron to others.

The staff was very unprofessional! I was sold a car with rotten tires and tire rods, and when I talked to someone about it, they said that there was nothing they could do. It took me about 2 months to get tags for the car because of an error that was made with the car's mileage. I recognized that gender played a big part as to why I was treated unfairly.

My CRV Is easy to drive, great gas mileage, quiet for a small car, very comfortable. Arnold Suide my salesperson was very helpful in deciding on this car.

I brought my car in for two airbag recalls in one visit. The recall paperwork estimated the labor to take a half hour. I'd made an appointment ahead of time (though I did show up about 10 minutes late), and there weren't many vehicles there. I elected to wait on site rather than getting a ride home, which I probably wouldn't have done had I known I'd be there for over three hours. After about two and a half hours or so, I asked what the status was on my car, as many other people had come and gone in the meantime, even those without appointments. At this point, I was told there were stripped bolts, and this was delaying the process. I was pissed, but didn't want to take it out on the guy at the front counter since he wasn't the one doing the actual work. I'm fairly nervous about this place if it takes them hours to deal with stripped bolts. I was, however, glad that the person at the front counter had the awareness to not offer to perform any more services that day, so good on you, Will! To summarize: 1. I had a 1:15pm appointment on a weekday. 2. I showed up and gave them my keys by 1:25 (their paperwork says 1:30, but I had dropped the car off before then and they had to add me to the system). 3. My car is listed as being ready at 4:33pm, though I think it took me a few more minutes to get out of there. 4. Their work was fine, but I'd hate to ever be trapped in a waiting room for hours again. Imagine how long I'd have been there had I requested more work done.

I got a great deal here on a used Honda Element that was in like new condition. I got a 3 year service plan with them for auto maintenance and they have been great to deal with. I can recommend this business.

My salesman was Larry Little and he responded to my inquiry about a vehicle ASAP. He worked diligently to put me in the exact vehicle I inquired about. I loved my experience with AutoNation Honda Covington Pike!!! The staff was also very friendly and helpful. Awesome dealership!!!

Buying a car can be pretty stressful but Larry at AutoNation Honda did a great job making the process easy and stress free. Love my new CR-V! Thanks!

I don't really like the car buying experience, but Larry helped to make it an enjoyable time. I had certain expectations that Larry and AutoNation Honda more than exceeded. My wife loves her new HR-V and I have peace of mind knowing that we have Honda that will last for years to come. Our credit union had already given us a great interest rate but AutoNation found us a better one. Thanks Larry Murphy and AutoNation Honda Covington Pike.

Great experience buying a new car! Very agreeable to meeting us with a price. Especially impressed with the 1.5 hours Gary spent with me showing me how to operate all of the technical components---and he wasn't even my salesman! Highly recommend the dealership!

Very friendly. Low pressure. They let me take my time and decide.

It was a pleasant experience working with David Howell. Absolutely no pressure with buying this used car. David made the buying process go so smoothly and the gentleman that help with the finances was very good and fast. I recently had service on my Honda and I was very pleased with the service I received. Next time buying a Honda I want to work with David Howell. The General Manager was nice and friendly. Keep up the good work. Facilities are fine, good location.

I bought a used car here and was very pleased with the service. Gabriel Aguilar was very helpful with the process and didn't pressure us at all. Other staff members were nice and willing to assist us if needed.

I was greeted professionally and sat in the customer waiting area while my CRV was serviced.

We have been looking for a vehicle for a while. We went to Sunrise down the street and they were trying to push this one car on us, which I did not like, and told us as well that this was all they could do to get us financed. I advised them that I did not like the vehicle but they kept on pushing and told us that we could only be financed for this one (1) car. My daughter advised us to wait until Sunday and that she would take us to look at more cars at different places. All of the other dealerships were closed and we drove past Auto Nation Honda. They were opened. As soon as we arrived the saleman, Gabriel (Gabe), came over to us and my daughter advised him what we had to put down on a vehicle, what we were looking for and what we could afford. He started showing us vehicles and we seen the one that we did like and it happened to be in our range as well. We went in to fill out the papers and what Sunrise told us it would take a couple of days to begin with, it only took a couple of hours and Auto Nation Honda got us our car (that we wanted). This was a great experience and my daughter will be going there when she gets her another one next year. We were all very pleased with the service and the saleman.

The salesman was helpful and eager to work with me to locate and meet my needs. The sales staff were quick to price my trade in and get the deal done. Of course I was buying a Honda so i didn't need selling on vehicle quality. Financing took about an hour. They did good. Felt a little rushed, but i was in sort of a hurry.

Renovations in process so facilities were a biinconvenient and noisy and sparse. But i assume that will change when work is down.

I am 90 + days now of having issues with this dealership. Back in August I bought a certified pre-owned Honda Pilot. I was told I had to come in that day to buy the car to receive the price I asked for. So I did. As soon as I got home I realized the car had body damage, tires not matching, and missing components of the rear entertainment system. I took the car back the following day and it took them 1 full week to fix everything on a certified pre owned car. A few weeks later the battery started dying and we couldn't figure out why. The last time it happened my wife was stranded for about an hour before I could get to her. I took the car back to the dealership that day and handed the keys back to them. I asked for my down payment back($7k) but was told that couldn't happen. I agreed to buy another certified pre owned Pilot. This was back at the beginning of October. Now, almost 2 months after purchasing my 2nd car, guess what happens...they cant get the title to the car they sold me. I am on my 3rd drive out tag. To me, it sounds like they sold me a car that did not have a clear title. The people that work there are nice when you are buying a car but the service afterwards has been terrible. I will say the sales guy was very knowledgeable and I would recommend him, but not this dealership. A little too fast and loose for me. I would look elsewhere if you are buying a car.

Fair, informative, friendly. These aren't things said about many car dealers, but it's completely true of the service department here. I've never had an unpleasant surprise here. Nice folks.

I had a great experience! My Sales person Larry was awesome and everything about the sale of our new Honda Pilot was great. Everything was done with in few hours. I would most definitely recommend them!!!

David is a great sales man very nice and very outgoing

My husband and I had a good experience at AutoNation Honda Covington Pike. Our salesman, Pat Parker, was very knowledgeable and he negotiated with us well. We bought a Honda CR-V and we really are enjoying it. We would recommend AutoNation Honda at Covington Pike.

I WOULD LIKE TO THANK JAMES RIVERS AND AUTO NATION HONDA FOR EXCELLENT CUSTOMER SERVICE.

Larry was awesome and everything about the sale of our new Honda Civic was great. The finance department was easy and I would most definitely recommend them!!!

I had a great experience! My sales person Terrance Wilkins was great and got me in and with no trouble. I love my new car!

I had the BEST deal from here. Don't spend your time and money with other dealer shops.

Hi i am enjoying my 2013 Honda Sedan. It looks great.It's performance is awersome so far.

Recieved excellent customer service from Mr. Herron!!!

Salesman Terrance Wilkins gave outstanding service in helping me decide the right vehicle for my needs and took time to answer my questions so I didn't feel rushed. At the same time he understood my pace and did not take longer than necessary; Ron Woods also had the paperwork ready so I did not need to be in the store longer too long and get get out and start enjoying my new car.

My dad & I did a lot of online research & found the best deal here. We worked with Larry before we even got to the lot. This was my first car purchase (my dad did all the talking for me) & the salesman Larry & finance guy Lamar made it a great experience for me!

The receptionist was friendly and upbeat. Bob told me what I needed to do before I brought in my 2008 Honda CRV for two replacement,recalled, door lock actuators. Will got me right in at 8:45 a.m.and he called me at 2:20 p.m. to let me know my CRV was ready. The new door locks work great. Great team at Covington Pike Honda!

had a great purchase here

My friend had an AWFUL experience with your dealership and now my family would NEVER consider purchasing a car from you. Think twice before using this establishment to purchase your next vehicle!

We had a great experience with David Howell and Ron Woods! I definitely would recommend this dealership. The whole process was quick and painless.

I thought I was excited about my Jeep when I drove off the lot in 2007, My 1st Honda.....I think I am hooked for life. I enjoy everything about it. Civic LX Coupe....Thank Ya Lord! AUTO NATION Honda Covington Pike..the BEST Staff

Want to buy the honda accord and had my worst dealer experience at Covington Pike; they are trying to squeeze every single penny from the customer, even cheated on me the tax rate is 9.25% instead of 7%. The sales Larry and Philips are very rude; Philips punched on my car while I would not like to accept the price they offered. Never go there, they are cheater and liars; Went to Antonation 385 on the next day, had a fantastic experience there and bought my car there at a price $600 lower and much better APR 0.9%!

Rep. Mr. Terrance Wilkins was our sales assistant. and he very helpful and gave us a great deal on our car. And Thank You Mr. Lamar, The Assistant Manager.

Smooth buying process. Everyone was very nice. Would recommend to all of my friends and relatives.

My dad and I went to AutoNation Honda last week in hopes of finding a Toyota Camry. My dad was very specific in the type of car he wanted to purchased from the color of the car to the year, price, and features he wanted it to have. Larry was the sales associate that helped us out. Although my dad was very picky and was considering going elsewhere, Larry was able to work around his needs and find him the perfect car. Everyone at AutoNation was extremely nice and I would definitely recommend them to family and friends!

I was in the market for a good used vehicle recently. One of the stops I made was at Auto Nation Honda on Covington Pike. The sales person, David Howell, was extremely helpful, knowledgeable, and concerned about getting me into the best car and at the best price. I purchased a 2014 Ford Fusion. Although it wasn't the first Fusion that I had gone there to see, it was a much better car and deal. I was then in the hands of the dreaded "Finance Manager" who turned out, in fact, to be a very pleasurable individual with a big smile and fantastic interest rate numbers. needless to say I walked out of Auto Nation Honda a happy camper and the proud owner of a Ruby Red 2014 Ford Fusion. This is the first time I have purchased a vehicle from anyone other than a Ford Dealership! It was an excellent experience.

The employees did not get along. Information was unclear, and I was misled about roadside assistance coverage.

My husband and I were looking for a spare vehicle. Stopped in and was looking at a SUV AutoNation on Covington Pike had on the lot. Lets just say the guys over there are AWESOME!!!! They dont try to shove you in a vehicle your not sure about! Alex worked with us for a couple days trying to find us the one we would like and BINGO! would DEFINATELY buy my next vehicle from Alex and the gang over there!!!! All I can say is THANK YOU!! David and Tina C.

Mathis Was the best salesman I've ever had trust me I've bought alot of cars be sure to give him a call he gave us quick fast service without rushing I know sounds wiered but you will see what I mean when you visit him .... Make sure you call and make appointment because he is always busy I guess people recognize a god saleman when they see one lol. I can't give out his number bu I can give you his work number 9013776100 Ask for Mathis! Tell him Marilyn Banks sent you !!

Courteous and helpful sales staff.True to their word.Brian online sales rep was awesome.He went above and beyond to make sure that we were satisfied.

I was greeted promptly with a smile. I was asked what I was interested in. The sales man did exactly what he said they would do. The manager worked diligently to get my notes close as possible to what I could afford to pay. I wI'll continue to be a loyal customer to this dealership, because they have always given me great service. Thanks guys

This dealership goes out of their way to help in every aspect of the purchase. No "pressure selling" here! Nice sales team.

The service department is great. My older Honda Civic needed some various services that added up. Jay helped me prioritize the importance of each service to keep my Civic in good shape and to make it easier on my wallet. My car runs so much better now.

I've been bringing my Hondas for service since 2006 to Auto Nation Honda Covington Pike and have experienced nothing but stellar customer service from everyone here particularly from Jay and Joe in the service department. I finally traded in my 2005 Honda CRV for a new 2014 CRV last OCT and again had a very pleasant buying experience which isn't always the case at automobile dealerships. Great job Auto Nation Honda!

Pat Parker was great -- two times in a row. He got me exactly what I wanted.

Best price in town and will try to please you as much as they can.

Everything was great until I bought car. Bill of sales was wrong, but they wouldn't help, return emails or phone calls. It was great till I needed help. They said it was beyond them. We're no further help

Hey I just bought a car from honda covington pike and My salesman Mathis Ellis was very helpful he was very intelligent when it cam to questions and if he didn know the answer he figured it out! Give him a Call By the way I bought Pre - owned But he can help with Brand new as well!!

My purchase was very easy and stress free. My Salesperson David Howell was very easy to work with as well as the Finance mgr.

I had a great experience. The sales crew were great, the manager and the loan guy were all helpful and nice. I feel like I got a good price on my 2014 CRV.

Needed it, saw it, drove it, bought it. All within two days. Outstanding personal attention and friendly interaction with the staff. I could not be happier with my new 2015 Honda Accord.

Excellent service and was taken care of immediately! My whole family appreciates all that you do. Thank you for providing us with such safe cars ;)

I came in with a budget, did all my research online. Duane was my salesman and Lamar handled the finance. They were so kind and patient . They worked with my budget and helped me to get what I could afford. I would highly recommend this dealership. Do your research, know what you can spend. They will go above and beyond to help you get what you want.

I shopped around a lot before buying from Covington Pike Honda, I purchased a new CRV and I love it. After shopping around at 4 other dealers I came back to Covington Pike because of Gary Bland, he knew everything about his products, the whole dealer was great everyone was very nice to deal with.

I shopped around for a car for several months. Found another car located at a competitor next door to AutoNation Honda. The salesman said it was available so I scheduled a test drive. When I showed up ON TIME, the "TV celebrity salesman" told me it was gone on a "joy ride with another salesman". He asked me to wait, so I did....a whole TWO HOURS. I was left hanging in the showroom. I finally left only for him to call me an hour later to inform me the car sold to the "joy rider". He never offered to show any other vehicle to me. I won't ever go back to this dealership as long as I live! So I found a 2014 Mustang at Auto Nation Honda. I drove by to look at it. Was met with a salesman who offered a test drive & offered a longer drive than the usual "around the block". I had another vehicle I wanted to trade (which I wasn't in at the time). I returned the next day pleased to find the car wasn't sold out from under me to someone else. The numbers came back quick, I wrote out the check and drove my new vehicle home. Very friendly staff! I recommend them!!! They explained everything in detail. The paperwork was simple and easy! Maybe I should take my new car next door to the "tv celebrity salesman" and show him the commission he missed out on!!!!!!!!

I love the new car. Honda made me satisfied with my new car and help me with any questions I have asked them.

I highly recommend these guys. Top notch sales people and extremely willing to go the extra mile. Definitely would shop there again.

I actually look forward to my visits to have my car serviced. Fast and complete, a very relaxing experience.

This was our fist time using AutoNation at Covington Pike. When car buying comes around, I dread the event. I went with my wife and two children, 10 and 14. We wre made to feel at home as soon as we entered. The sales manager and introduced himself, then directed us to the sales person we had an apointment with. Duane and Mary were very helpful. We told them we had a trade-in and expected a particular value. We were also looking to lease and wanted a Honda Odyssey 2015 Touring. They did not have one to show, but suggested a better offer for the 2014 model. My wife and I decided to have them value a 2014 Touring and Elite. After looking at the prices and values, we were able to see greater value in teh Elite model. The sales manager came up to us, knowing our parameters and came to a value for our trade-in and purchase of the 2014 Elite model. Incredibly, we could not pass the offer up, without aurguing with anyone. We will be using this dealership again. The sales person, Duane helped follow-up with us through the remainder of the sale. He called and checked in on us even after the sale. Thanks Autonation

This was our fist time using AutoNation at Covington Pike. When car buying comes around, I dread the event. I went with my wife and two children, 10 and 14. We wre made to feel at home as soon as we entered. The sales manager and introduced himself, then directed us to the sales person we had an apointment with. Duane and Mary were very helpful. We told them we had a trade-in and expected a particular value. We were also looking to lease and wanted a Honda Odyssey 2015 Touring. They did not have one to show, but suggested a better offer for the 2014 model. My wife and I decided to have them value a 2014 Touring and Elite. After looking at the prices and values, we were able to see greater value in teh Elite model. The sales manager came up to us, knowing our parameters and came to a value for our trade-in and purchase of the 2014 Elite model. Incredibly, we could not pass the offer up, without aurguing with anyone. We will be using this dealership again. The sales person, Duane helped follow-up with us through the remainder of the sale. He called and checked in on us even after the sale. Thanks Autonation

Vehicle is great. the dealership was great for the entire experience. This is a sencond Honda. Would purchase again from this dealer.

Gary Bland is AWESOME. My car got totaled because an 18 wheeler hit it from behind. We went looking for an accord and he did not push us at all! Which is key to amazing service in my family. Since insurance kept us lingering around to give us the "your car is totaled" response, they completely understood and said to let them know and they would help us figure it out. They got the exact accord I wanted all the way from tupelo the next day... and it is just perfect. HIGHLY reccomend going here!

We cannot express our gratitude accurately for the entire staff at Autonation Honda Covington Pike, because of the professionalism, friendliness, and expertise they exhibited during our recent purchase of a Honda Odyssey. Duane Auld has to be one of the most patient car salesman ever. He willingly worked with us via phone calls prior to actually visitng the showroom, which was first class within itself. He stayed after hours to ensure we knew the components of the minivan and helped to personalize the settings for us. He followed up the next day to see if we had any questions and responded promptly with answers. This was one of the best experiences we've ever had with trading in a vehicle toward the purchasing of a new one.

A few weeks ago our car got totaled and we needed to get a car quickly. We found a 2011 Honda CRV online and submitted our interest via email. Duane called within 30 minutes. When our schedule wouldn't allow us to both visit the dealership for 3-4 days, Duane offered to bring the car to our house the next day to test drive it. We liked the car and Duane and the entire staff were very friendly and sincere throughout the purchase process, which was quick and hassle free. Thanks Duane!

Mike Nichols is great! NO PUSHINESS!! that is key for us. It is what it is & they just let you figure out what you want. They were sincere & really care about you being happy, even after my Honda Pilot purchase. Even in the financing dept there was no pushiness toward any programs or warranties. They were presented, & he patiently waited for me to decide. Loved this experience!

Buying a car is not usually an enjoyable, stress free experience. You have the sensation that somebody is always trying to sneak on you with a "too good to be true" kind a deal. Money is not coming easy these days and getting a good quality vehicle is a really vital thing for our family, a car that can be driven for a good amount of years, so we decided to go for a Honda Odyssey. The vehicle looked not so pristine in the inside; however it did move as new. After having a conversation with the staff...everything came so easy and the next day we were driving a smooth, very clean minivan. No hassle, no exaggeration about the conditions and price, simply honest and clear information. Thanks very much to all of the staff involved in the sale!

The service department is most helpful. They are easy to schedule appointments with and tje service os prompt when I arrive

The staff here is amazing. I love the inventory! Happy with the ability to cater to my needs and questions. Very helpful so far since I've been with them. I love it! Go Automation!!!

The Sales and Staff at AutoNation went far beyond what I have ever experienced in buying a pre-owned car. If there is anyone within 100 mile radius of the Covington Pike dealership in Memphis TN, I would highly recommend making the trip. You will not be sorry. Thank you Covington Pike AutoNation and Internet sales for a tremendous experience.

BOTH RON WOOD AND DUANE AULD EXEMPLIFIED TOP NOTCH PROFESSIONALISM!!! BOTH WERE VERY COURTEOUS AND KIND. MY EXPERIENCE WITH HONDA COVINGTON PIKE HAS ALWAYS BEEN A JOY & I WOULD HIGHLY RECOMMEND THOSE TWO. I AM REALLY ENJOYING MY NEW ACCORD. THANKS AGAIN RON AND DUANE FOR ALL YOUR HELP!!!!!!!!!!!!!

I just purchased my first Honda Pilot. It is a 2014, but a brand new on. I just love it. Duane Auld was the Sales Rep that helped me and he always made me feel very comfortable. He never pressured me into anything. the Financial adviser there was great too. All in all , I would recommend anyone go there to purchase a vehicle. I feel I got the best deal on my Pilot. Also, Mr. Auld has contacted me since to see if there is any questions concerning my Pilot, and has said if there is anything he can help me with to let him know.

Gary provided all the information and insight I needed to make the decision to buy the accord. Very professional without the "car dealer" stigma.

I bought my first Honda Accord in 2003, the second in 2008, and the third in 2012. I have loved each car and had researched extensively before my first purchase. AutoNation Honda on Covington Pike has provided excellent service for my vehicles for 11 years. The service personnel are always pleasant to work with, and I know that my vehicle receives professional service when needed. I could go to a location closer to my home but I started at the Covington Pike location and choose to continue my connection with them. Great company and personnel!

A great vehicle....... plan to keep it till it falls apart....!!!

Our sales person, Terrance Wilkins answered all our questions and helped us find just the Accord we were looking for. Ron Wood in the finance department was so helpful as he explained the different packages from which we could choose and would be most beneficial to us. All in all it was the most pleasant time we ever had buy a new car.

I have 2 Hondas --- CRV and CRZ. Love the service department and Joe takes care of everything for me without having to ask.

The worst experience ever. Tried to buy Honda accord here. The sales representative is Ervin/Irvin. He quoted a different price over the phone and was proposing a different price when dropped by. He was so rude in conversation. Don't try to buy a car here. Won't recommend to any of my friends. If you are tolerant to humiliating behavior, this is the right place to go. Otherwise, go somewhere else. The Mendenhall road branch is better than this.

I could not be a more satisfied customer. Since January of this year, my family and I have bought 3 Hondas from Trent and Ron, the most current today. I cannot begin to thank Ron and Kamesha for the patience shown today and to Terrence, Trent and Ron for the other ones I bought. Trent is the BEST in finding me the exact car I want and Ron is BEST at working with me in regards to the payments and making sure I was able to get the best financing available. I feel more like family when I go there, not just merely a client because of the over and above level of service I receive. Thanks again, Ron and Trent.

I've been wanting a new car for several years, but I kept delaying it because of past experiences. Gary Bland was my sales rep and I found him to be very upbeat, very knowledgeable about my new car, patient, and informative. I'll be back to get other instructions on the car. The process went very smoothly considering everything involved in the purchase of a car. Thanks, Gary! See you soon. Judy G. Brown

I had the best experience at AutoNation Honda on Covington Pike thanks to my wonderful salesman Mike Nichols! He was amazing, very honest, and knowledgeable! He was very helpful with the whole car buying process & made everything run fast & smoothly! I would totally recommend anyone buying a car here because they treat you like a customer should be treated! The most important thing is that I love my Honda Civic Coupe!!! :)

Great service, work was completed 30 minutes ahead of scheduled time.

This AutoNation location on Covington Pike, Memphis is the only place I would ever take my Pilot to be serviced. Good to know that I can take my car in, be able to trust the CS person that I deal with. I always walk out with a peace of mind. I travel alot and need to be sure my car is in dependable condition when I am driving. People at this location are exceptional no matter who you are dealing with.

I worked with Gary B. at AutoNation Honda. He was extremely knowledgeable and friendly. I greatly appreciate the extra time Gary took to listen to our needs and find a car that suited us. We will be back and look forward to work with Gary again.

The dealer did great. My total time on site was about 1 hour. I knew exactly what I wanted and Mary coordinated the best price. I am thankful for all they did for me.

I've always dreaded shopping for cars and was particularly apprehensive since cars have changed a lot since my last purchase some years ago. But Mary Shaffer was very knowledgeable and patiently answered all my questions... in fact, she anticipated most of them. I had some additional questions during the first couple of weeks I owned the car and she was always able to answer them. I had side moldings added to the car and that was a good experience also.... very professional. This was my first Honda. Several friends had suggested I consider an Accord and I am glad I took their advice!

Our experience at AutoNation on Covington Pike was outstanding! We started shopping about 3 months ago for our daughter a new car for college. Our salesman, Trent Dorsey, was very knowledgeable about the Civic and explained all the features to us. When we were finally ready to make our purchase we told Mr. Dorsey what were looking for exactly and they sent someone to another location to pick it up. The car was there waiting on us when we showed up. Over the 3 months we had no pressure from our salesman. When it came down to financing, Ron Wood, the finance manager, went out of his way to get us the best deal. We were completely 100% satisfied with our experience. We plan on buying a Honda Accord in the future from AutoNation.

Our experience at AutoNation on Covington Pike was outstanding! We started shopping about 3 months ago for our daughter a new car for college. Our salesman, Trent Dorsey, was very knowledgeable about the Civic and explained all the features to us. When we were finally ready to make our purchase we told Mr. Dorsey what were looking for exactly and they sent someone to another location to pick it up. The car was there waiting on us when we showed up. Over the 3 months we had no pressure from our salesman. When it came down to financing, Ron Wood, the finance manager, went out of his way to get us the best deal. We were completely 100% satisfied with our experience. We plan on buying a Honda Accord in the future from AutoNation.