Smh👎

Good quick service .. took care of my issue with professionalism and diagnosed it for free as a courtesy

I absolutely love how they ALWAYS make me feel like I'm the most important client they have at every appointment. Fast, convenient, friendly service and a spotless facility.

Their customer service is terrible and their communication is even worse. I wouldn’t recommend AutoNation Honda, GMC or Ford in Memphis Tn to anyone and I can’t encourage everyone enough to not waste their time, their energy or their money with this corporation. I wanted the car I bought for a very long time and my experience with AutoNation has been so frustrating that the joy of a new(to me) car is absolutely gone.

they treated my Mom very well , and the service was great

It was a pleasant wait. Staff was friendly and obliging. Price was right for my oil change and tire rotation.

I cannot speak highly enough of Rachel Smith and Steve Kelley. We were in TN for a 60th weeding anniversary celebration and had an interstate accident from an 18 wheeler tire incident. We had to hit the tire head on! We were 5 minutes away from our destination, but the car started making horrible, scary sounds. We called the closest dealership which happened to be Covington Pile Honda. When we called, the telephone staff stated they would notify the service department and see what we could work out. Upon our arrival to the dealership and service department area, we were met with friendly smiles from Rachel and Steve. We were informed they knew nothing of our visit, but that sure didn’t matter-they would take care of us! Rachel was so kind, comforting and extremely calm while providing exceptional customer service. Steve took the Passport and reassured us everything was going to be okay and they would make sure we were safe and had what we needed. Incredible, professional employees! We were treated with respect, sincerity, efficiency and friendliness unlike anything I have ever experienced with a dealership. Steve fixed our problem and secured our safety, so quickly and confidently. It was such a relief as we were very frightened by the whole interstate experience as well as being in a strange city and state. Rachel and Steve are two of the most accommodating and sincerely kindest professional staff I have interacted with in a long time! Amazing humans. I will absolutely buy a vehicle from them when my new Honda wears out!!!

I cannot speak highly enough of Rachel Smith and Steve Kelley. We were in TN for a 60th weeding anniversary celebration and had an interstate accident from an 18 wheeler tire incident. We had to hit the tire head on! We were 5 minutes away from our destination, but the car started making horrible, scary sounds. We called the closest dealership which happened to be Covington Pile Honda. When we called, the telephone staff stated they would notify the service department and see what we could work out. Upon our arrival to the dealership and service department area, we were met with friendly smiles from Rachel and Steve. We were informed they knew nothing of our visit, but that sure didn’t matter-they would take care of us! Rachel was so kind, comforting and extremely calm while providing exceptional customer service. Steve took the Passport and reassured us everything was going to be okay and they would make sure we were safe and had what we needed. Incredible, professional employees! We were treated with respect, sincerity, efficiency and friendliness unlike anything I have ever experienced with a dealership. Steve fixed our problem and secured our safety, so quickly and confidently. It was such a relief as we were very frightened by the whole interstate experience as well as being in a strange city and state. Rachel and Steve are two of the most accommodating and sincerely kindest professional staff I have interacted with in a long time! Amazing humans. I will absolutely buy a vehicle from them when my new Honda wears out!!!

Always excellent service

Great Service!

We had an incredible experience start to finish with the team at Covington Pike Honda. We had been looking for a specific vehicle for months and Tre helped us locate the exact make/model/trim we were looking for and notified us the day it came to the lot. He was extremely knowledgeable about the car, respectful of our time and questions, and honest throughout the whole process. We’ve never owned a Honda before and have had terrible service experiences with other auto dealers in the area, so working with Tre (salesman) and Tony (finance manager) was truly a breath of fresh air. Would highly recommend them to anyone looking to buy a vehicle in the future.

Quick and easy. Had my tires replaced in a timely manner and the service advisors were really nice.

We had an incredible purchase experience start to finish with the team at Covington Pike Honda. We had been looking for a specific vehicle for months and Tre helped us locate the exact make/model/trim we were looking for and notified us the day it came to the lot. He was extremely knowledgeable about the car, respectful of our time and questions, and honest throughout the whole process. We’ve never owned a Honda before and have had terrible purchase/service experiences with other auto dealers in the area, so working with Tre (salesman) and Tony (finance manager) was truly a breath of fresh air. Would highly recommend them to anyone looking to buy a vehicle in the future.

Always a great experience at AutoNation Honda. I’m always treated with respect and professionalism. Rachel recommends what best for my car and is always so nice. Thank you for taking care of me and my car.

Excellent service- very quick and efficient!

This location has great customer service from the parking lot to the end of your purchase. I’ve been knowing salesman Terrance for a long time and he never fails me. He always working day and night lol! He’ll get you exactly what you need and can afford. He is an awesome salesman!!!! Go talk with Terrance Wilkins at Honda. Sale process was quick.

Hello I had a bad experience with Autonation Honda I Purchase a 2012 Dodge Grand Caravan I was promise that they would fix the seat because it wasn’t working my feet barely reaching the pedal the key that go in the ignition was lose and the thermostat was bad after a couple a days of having it the engine light came on they call themselves fixing the thermostat but it wasn’t repaired at all, the seat never got fix but the ignition did get fix but right after it got fix my horn stop working a week and half after the car stop running period Shelby and Trent constantly lied to me about fixing the car and giving me the runaround. I had a 90 day warranty and I had been trying to get the car up there to get fix they keep on telling me I didn’t have a warranty they gave me the runaround until i reach the mileage on the car so they couldn’t fix it everytime I called to speak with someone they would never answer or they always in meetings never return calls or anything I have been tryna get in touch with the general manager they always say he’s not in I don’t know what else to do at this point I have that’s not running at all. Any suggestions would be greatly appreciated Thank you

All of the staff has been very helpful, friendly, and professional. I bought a brand new 2017 CR-V, upgraded for to new 2019 CR-V, and just upgraded again for a 2022 Pilot Sport. I specifically went to this location for all purchases because of my history with them.

All staff that I interacted with were very friendly and helpful. The work itself seems to be great so far. My only concern was the time it took. Almost 3 hours for an oil change. Not a big enough deal for me to go somewhere else. I’ll definitely be back.

Wonderful experience. Knowledge salesman, David Howell

I had issues with a power drain and was told that my CRV needed a Body control module. The dealership ordered the part in May, it is now Sept and I still do not have the part. I ask for a refund and they are telling be they will not give me a refund nor do they have the part and obviously can not get the part. I have called for a week being told someone will call me back and no one has called back. If you choose to get service her good luck my service has be terrible.

AutoNation Honda Covington Pike truly goes the extra mile for their customers. I live on the west coast and my daughter attends college at the University of Memphis. If you’re a parent, you understand the sense of panic connected to putting the care of your daughter’s car in the hands of strangers. Rachel at AutoNation Honda took my daughter “under her wing” and treated her like her own child, ensuring that her CR-V was in peak operating conditions. Five Stars to Rachel and AutoNation Honda Covington Pike!

Horrible!! Lied too we paid for stuff we didn’t get we paid for window tint didn’t get it get paid for the appearance and other package, which includes the paint protection didn’t get it took it to Honda dealers and paint specialist, who told me they lied, and there’s nothing on there! They never gave us the weather mat for the truck we paid for over 10 worth of add in’s we didn’t have a say so in that they never did ! And ran our credit illegally. After we left and before we got there when we already had a approval

Bought my new car good people

Fast and courteous.

I only have positive things to say about Autonation Honda. We wanted to setup a test drive with a 2022 Honda Pilot. We chatted with them on their website scheduled an appointment and as we walked in we were greeted by a very nice receptionist and then was promptly greeted by our salesman Rizwan. He was still working with another customer but had masterfully dealt with us and the other customer. He promptly set us up in the test drive and when we returned he greeted us again and we started talking about the 2022 Pilot. He wasn't pushy bit very informative. We called Rizwan back the next day. We liked the Honda Pilot but we wanted a white one. There weren't any local. He said give him a day or two and he would get one. I had my doubts but he called us back that day and said he had found it but would need a deposit since the car was so far away. Two days later the car was there. We went there and picked it up. Rizwan is a top notch employee and human being. Elijah was our finance person another excellent experience. He was patient explained all the different packages available to us, wasn't pushy and I felt very honest. If tou want a Honda, head over to Autonation Honda!

Friendly people. Vehicle was clean after the work was completed.

I took my Honda in to AutoNation Honda last week for a repair which was covered by the warranty. Pam was very, very kind and totally professional. I would and have recommended AutoNation Honda to famiky, friends and co-workers emphasizing their outstanding service department.

Everything was done with perfection for my brakes and rotors. I had an appointment and all work was done in a timely fashion.

Ask for Tony in Finance. He's a miracle worker!

Great service. Outstanding Service Rep. in Terrell Wilkerson. Always helpful and very knowledgeable.

Excellent service

Called ahead about a battery I needed for my daughter's car. They said they had it. It was a honda battery that was under warranty. I even had my receipt. Shouldn't be that big of a deal. Owe but it was. I got in line, only one person I front of me. They finished up in about a minute. I start to think this is going to go good. 40 minutes later after i think they talk to every manager in the place. They decide to honor the warranty. They tell me I have to go to the parts counter. I look over and no ones in line. I think hopefully this will not take as long. I ring the bell and nothing. Finally the lady sitting working at a desk turns around and says someone will be right with you. 20 minutes later. Someone finaly walks around to help. I handed them my papers from the first 40 minute ordeal and he rather rapidly says, "We don't have that battery". I said but my wife called to make sure. Well, she talked to a service write who obviously didn't check. So after about an hour of wasted time, I walk out with my old battery and he'd to Wolfchase Honda. I walked in and out about 25 minutes later, with my new battery. They said they had more them 100 of this type of battery and couldn't understand why Covington Pike had zero. I wasn't going to even write this review. But they keeped on and on sending me emails about writing it. So, I hope this helps. From now on, it's to Wolfchase Honda I will go. P.S. I passed my patience test that day. But I do not care to take that test again. ; )

Had a great experience purchasing my new (to me) car! I highly reccomend working with Razwan if you do not want a pushy salesman. I will return and tell my family & Friends.

Rachel, took care of me shortly after I arrived about 8:15, my appointment was at 8:30. I was told about 90 for an oil change and tire rotation. Just after 9 am she let me know by test that it was finished. So I was out in about an hour.

Best buy I bought this year. My daughter needed a car and we found it. Did everything by internet, got to Autonation and all we had to do was sign papers. They are so easy to work with. 5 stars..

Service outstanding. Best Service Rep ever Pam.

Very professional and always called with updates and video of work done. Very happy with inspection and repairs done

I would like to thank Terence Williams and Tony Gray for their patience and excellent service. These men are very knowledgeable in helping me purchasing my new Honda Passport. You both get 10 in my book.Thanks Guys

Ms. Rachel Smith handled my service job from start to finish. She's very helpful and dedicated insuring good customer satisfaction. I trust this dealership for honest, accurate service and purchase.

Very professional the hold bit. Customer service was great ,and the service on auto was great. waiting area was very comfortable and wasn't long. Would go back. Not to mention that Kacey was great.

Great service. I was in and out in no time

Wonderful experience and quick service. I love my Autonation Honda dealership on Covington Pike. The service department is awesome and they value their customers. Thanks Autonation

Came in for a tire check-up, Rachel was able to get my vehicle taken care of same day! She is great, always makes sure you are taken care of as soon as possible.

I would like to say the team here at Honda AutoNation are amazing. Trey and Elijah made the process smooth on getting our daughter her first car. She only had her learners permit but they still took the time to answer all her questions and didn't rush the process. This is big in my book especially by it being here first car. Honda CR-V nice ride with all the necessary safety features that she needed. Hands down y'all rock.

Terrible experience terrible place.Most of them are the nicest ever when you’re making a purchase it when something goes wrong you get to meet the real them without the mask.1st mistake trading my Honda Accord in for a Chevy Malibu thought it would be an ok deal because the mileage was super low.Drove the car for about 4months,car starts running hot .I then take the car bk up there and of course the warrranty is almost up they say so instead of acknowledging it’s the motor they say it’s the cooling system and they couldn’t fix it I had to do it on my own.Ended up paying 4000 for that picked the car up from the shop a week later same problem and it’s been ongoing every since so yeah they definitely sold me a bad car knowingly or unknowingly it was done and I’ll never shop there again and dnt recommend it at all if shopping here please b careful

I highly recommend AutoNation they where absolutely amazing to work with and went above and beyond to get me in the vehicle I wanted. I am so happy with my purchase from them and will definitely be doing business with them again in the future. Kyle and Joe where absolutely amazing to work with.

I highly recommend AutoNation they where absolutely amazing to work with and went above and beyond to get me in the vehicle I wanted. I am so happy with my purchase from them and will definitely be doing business with them again in the future. Kyle and Joe where absolutely amazing to work with.

My service advisor at Autonation Honda Covington Pike made sure that I was aware of the service needed on my car and the exact price of my repair. This dealer had my car ready quickly.

Timely and personable experience! I recommend.

Staff was great . Very professional. I left feeling like I got a great deal…Will recommended

I always enjoy Terrell in the Service Department for the maintenance of my car. Thanks!!

They made sure I got exactly what I wanted and with the amount I wanted to pay per month. Great service.

I recently purchases a Suv from AutoNation on Covington Pike. My salesman was Nicholas Cirrilo. He was very professional, and worked with me to get the vehicle I wanted. The people here are very nice, and yes I would recommend them if you're looking for a car.

Took my car in January to have the camera replaced. Was told that it was on back order and that they'd call me when they get the part. It is July and I've called numerous times since my repair approval in February. Literally giving me the runaround and now they claim they have no information about me at all. Unprofessional!

Bought my new accord hybrid on July 1st and could not be happier! Tre was an amazing sales person, very communicative to me. Will do business again!

Salesmen Terrance and staff best team by far!!!!! Quick and easy search of vehicle and buying process went very smooth!! They have my business and referral

One of the worst places ever we had a approval with Honda already before we got there and they I understand they needed us to transfer it but we said do but run out credit do not send it we have our approval and apr they sent it over 20 times each and still did out deal with Honda and still ran out credit up to 4 days after we left and did shady stuff like made us pay for tint on my moms brand new car but they didn’t do it they said oh well we have you 200 more on the trade . A trade KBB was over 42 and I got offers other places for more and we took less because they had what she wanted I wanted her happy but they are shady and did illegal stuff I reported to the dealers association. The sales guy threatened to stop the deal because i asked to many questions I have a disability so my brain works differently I can function just fine but I like to know facts what what’s numbers why you have a $x mark up why . What does x , y , z cost per item they refuseedddddd!!! At the end of the day my mom is happy and we are happy with Honda them selves but this dealership should be blacklisted and my lawlyer is working on that for military personnel and families

Excellent service

Service always completed within the timeframe specified. Experience made even better by Pam Littlefield - patient, thorough, professional, friendly. Ask for her!

very dissattisfied with their service department. took my daughter's 2013 Honda Accord in for service relating to electronic brake error codes and they did not fix the electronic brake issue. Instead they told her the front brake rotors and pads and valve gasket needed replacing. I went to pick it up after they called and said it was ready and paid over $1,200; but it wasn't. The brake lights were still on. I immediately told them about it, they said it was a brake sensor and would take several days to get the part. and they would cover costs. A week later and after getting much run around I was told it was ready. I went to pick it up and they tried to charge another $300+. i argued with them as they did not say she would incur any costs. They released the car without charge. Within 5 minutes of driving it, the brake lights came back on. Two weeks plus over $1,200. and the original problem it was taken in for still continues. Horrible and unreliable service. i even had a manager hang up on me and the general manager never returned my calls.

I would like to thank Mr. Walter Crawford for helping me purchase my car. He is very friendly and very knowledgeable in showing me information about my car. I really appreciate him and he even did a follow-up call to make sure everything was ok. Everyone that I came in contact with while at the dealership was very friendly. Thank you all

We did not expect to be in the market for a car, especially given the scarcity of cars and high prices. However, our 16-year-old car gave out, so we had no other choice. We have had good experiences with Hondas. We initially visited Wolfchase Honda where we purchased our 2020 CRV and had a good experience. However, Wolfchase Honda was applying $5,800 in add-on charges for items that probably cost the dealer well under $1,000 because they knew they could take advantage of customers in the current market circumstances. Also, Wolfchase showed absolutely know consideration for the fact that we were a repeat customer. We then went to Autonation and met with Rizwan Khawaja. We found him to be highly professional, quite knowledgeable about each car and individual models, and easy to talk with. When I am in a purchasing situation like this, I like it when a salesperson is straightforward and treats me like an intelligent person rather than a dimwit that can be easily manipulated. Rizwan and I both knew that I did not have much bargaining power in the current market environment. But, he treated me respectfully all the same. The $4,100 in add-ons was still hard to swallow because I know it includes a fair amount of profiteering, but I also understand how supply and demand effects price. My experience with the dealer's finance person was decent, overall. I was annoyed with his attempt to sell me more add-ons and warranties, but I know he was just doing his job. My main reason for responding to this survey was to commend Rizwan. That said, the overall experience with others at this dealer was positive.

It's always a pleasant experience when coming here. As with any mechanic or shop, always make sure to double check the services they suggest you need. They are quick to give a long list of services your car needs.

Rachel was professional and efficient. The waiting area was clean and pleasant. Everyone involved was friendly and polite. The service time was reasonable Altogether a favorable experience.

Pam was very professional and kind. Provided me with a key to unlock my wheel nuts at no charge.

Worst staff ever sales person was the biggest conartist ever he said on yeah we did this and this when I ask questions and wanted a detailed listed he got mad and then was gonna try and stop out deal then his even more horrible boss said we will give you 200 more on your trade but we have to take the tint off that I’m paying for in the mark up you have in the sticker when my trade was worth 38,000 and they gave me less than that and charged me 45k for a 38k car and when asked for details they said windows tint door stuff , weather mats and other stuff we didn’t get

This is the only Honda in memphis I go to! I love them here🖤 Rachael always helps me

I got a great deal and great service from the folks at AutoNation Honda on Covington Pike. During the process, I received excellent communication from both Gabriel the sales associate and John the manager. Would recommend.

very dissattisfied with their service department. took my daughter's 2013 Honda Accord in for service relating to electronic brake error codes and they did not fix the electronic brake issue. Instead they told her the front brake rotors and pads and valve gasket needed replacing. I went to pick it up after they called and said it was ready and paid over $1,200; but it wasn't. The brake lights were still on. I immediately told them about it, they said it was a brake sensor and would take several days to get the part. and they would cover costs. A week later and after getting much run around I was told it was ready. I went to pick it up and they tried to charge another $300+. i argued with them as they did not say she would incur any costs. They released the car without charge. Within 5 minutes of driving it, the brake lights came back on. Two werks plus over $1,200. and the original problem it was taken it for still exists. Horrible and unreliable service. i even had a manager hang up on me and the general manager never returned my calls.

Great job!! William Nabors our salesman did great!

Click on the ad to schedule a discounted oil change and they still charged me full price and wouldn't apply discount of the price I was supposed to be charged. Never going back for service again.

I highly recommend this dealership to handle your Honda buying experience. They were quick and professional.

Terrell always takes good care our Pilot. Followed him from AutoNation 385 back to Covington Pike.

Terrell has been my svc rep 2 times this year when recommended manufacturer service was scheduled. Each time respectful, informative & he & the crew hv helped keep my 2013 civic humming along well.

I have purchased about 12 vehicles from Honda Autonation on Covington Pike over the years. From day one the sales staff, finance staff, front desk staff and customer service have been on point. They treat me very well and I will continue to come back and send customers their way. Terrence, my salesman, knows what I like and keeps in contact with me. After I make my selection my vehicle is clean and gased up, my mats are installed and when my tags come in he put them on for me. Any new features are explained and my doors locking system is setup just the way I like it.

My experience was great. Quick and easy. Listened and took action. Just how I like it. Thanks again.

Very friendly and helpful staff. Easy to work with.

The service here was on point. Gabriel, my sales associate was very nice and very attentive! Joe, the Manager and Elijah, the Financial Representative were nice and very welcoming! I had been to two other car dealerships before this and I left both places unhappy, I was very pleased with Auto Nation Honda Covington Pike! Thank you!

They aim to please and you will leave happy. Good customer service!

The last two experiences that I have had with Auto Nation Honda at Covington Pike have led me to decide that I will no longer be a regular customer as I have for many years. During one visit, I requested tire rotation. A few days later I noticed a strange sound coming from my front driver’s side tire. I immediately took it to Wolfchase Honda because they were the only ones who had availability and was told that my tire was about to fall off because AutoNation had not tightened the lug bolts!!!! I should never have gone back, but I felt that the repair that I needed for a weather strip at my windshield wouldn’t be possibly life threatening, so I scheduled an appointment to get a weather stripping replaced. I dropped the car off the morning of and was told at 4:30 pm that day when I was planning to pick it up that it wasn’t done and that the technicians had already left for the day! Wow! For anyone having any work done here involving tires, please check your lug bolts yourself when you get the car or you may have a horrific accident as a result.

Ask for Walter and process will be honest and easy.

Great people,great experencies..Bought a vehicle there

Was treated very poorly by the service department staff today I brought my car in to have the condenser replaced under the warranty on the condenser for Hondas that’s having cooling issues. Upon arrival they tried to make me pay a $400.00 diagnostics fee . Which was very unprofessional if it’s covered under warranty then why do I have to pay a $400.00 fee the service advisor then began to get upset . Her attitude was unprofessional from the beginning mind you . They then told me that my car would take up to 3 days to get repaired which it shouldn’t take that long for a company so big I am very displeased With how I was treated I will be contacting corporate also .then I was told the repair would take 3 days it shouldn’t take 3 days to repair a condenser for a 2016 when I scheduled my service appointment a week and a half ago.

When looking for a new Vehicle, came to AutoNation Honda. Talked to David Howell about a CRV Hybrid. There were no new CRV's on the lot. David did some research and found out that the factory was planning to build on the color we wanted in a few weeks. He kept us informed and called us when it arrived. David Howell was very professional and knowledgeable about the CRV. My wife and I love this Vehicle.

Purchased a new 2022 Honda CRV EX-L Hybrid from this dealership. David Howell was very professional and knowledgeable. Was very helpful in finding what we were looking for. Would recommend this dealership.

We had a great experience. We purchased my daughter's first car and we really appreciated the honesty and integrity of Mr. Tony Gray in Fianance. I will always refer people there

Their job was efficient with a fast process

Gr8 place Bought the truck from y’all two years ago and sold it back very easy very happy

Go see nick and Joe 💪

Nick and Joe were great with assisting us trade in and buy a new vehicle. So much so we went back the next day and got another! Very friendly staff! Jenn! Thank you for treating my children so well! I definitely recommend!

Great experience in buying new vehicle. David Howell was very helpful with process.

Very efficient

To whom it may concern and any customer that is looking to purchase or repair their vehicle at Covington Pike Honda. Since June of 2021, we have been waiting for a part to be replaced on our Honda Odyssey Van. Knowing there are supply chain issues, we have been gracious, but now a year later we have found out they were selling us lies, they lost our parts, have ignored phone calls, and sold us a worthless extended warranty. In June of 2021, our rear 3rd seat mechanism prohibited us from putting the seat in storage position and returning it to seated position. We paid for an extended bumper to bumper warranty at purchase. So we took it to the dealership. The tech said we would have to wait until we returned from our Disney trip to repair it. A week later we took it to the dealer who after looking at it said the part to repair it was on order, but no worries they would get it fixed we they recieved it. After weeks of no feedback, we called and were told it was on back order. This continued until March of 2022. In March. The service Manager and Terrell was our original tech said they could not find the record of the issue. A day later he apologizes and said it was found, but they did not get the part yet. We waited abut 6 weeks and called again and were told it was still on order. Late April, we were contacted that the part was in to schedule an appointment. We set the appointment for the last week of May when I began my vacation. When I returned to pick up the van, I was told the oil change, brakes were resurfaced, and the transmission was flushed, but I would need to bring it back for the seat….MY ORIGINAL APPOINTMENT AND PRIORITY!! I was told they were real busy and that I would need to come back on Tuesday after Memorial Day to make an appointment. I called later the next week and Terrell was with a customer, so I left a message and recieved no return phone call. I called again on Thursday and left another message and did not get a call back. Called back on Friday. And spoke with the NEW SERVICE MANAGER, who said they would check in to the issue. Never heard back. On Monday, June 6th of 2022, I visited the service department in Person to address face to face and was told they needed pictures. WHAT??? WHY?? The first time they looked at it in June of 2021 they took it a part and DID NOT EVEN PUT ALL THE PARTS BACK ON AND THEY STILLL HAVE THEM!! We had ALREADY shared pictures with the previous Service Manager, too. Now on June 7th, we are being told the warranty will not cover it and they are sorry. We were also told by the new service manager that the part shows in the system that it was installed already and closed. This is truly not acceptable. I advise anyone buying a vehicle or needing service to look elsewhere, because they do not honor their word, give you the run around, do not communicate, and then rip you off.

Service representative was great 👍

Nick and Tony really went the extra mile for me throughout the entire buying process!

Helpful, friendly and courteous. Exactly what you hope to find in a service center.

Updates at bottom....... Traveling across country from Arizona to East Tennessee. Serpentine belt came loose on freeway, and water pump quit working. Pulled off right away and called a tow truck. Had it towed to AutoNation Honda in Memphis TN on Covington Pike. Was told they would get to it in the morning. Hired a car to take us to a hotel. The next morning Honda called to tell us we needed a serpentine belt and a water pump, as well as spark plugs. We authorized the work. They had to order the water pump which wouldn't be in until the next day. Now a two day stay in the hotel. The next day we were told they were starting on it and would see if there was additional damage to vehicle after taking things apart. We checked out of hotel and got another car to take us back to the dealer. Sat there for 6 hours. We asked whether there was additional damage and were told that no, everything was good to go. Paying nearly $2000 for the serpentine belt, water pump, spark plugs and labor. Now out $2500 with the repair, tow and hotel. We left, and drove about an hour when the car started running rough, all emergency lights came on the dash, and white smoke started coming out the exhaust. Pulled over in a rest area out in the sticks. Now it was after hours and couldn't call the dealer. Called another tow truck and had it towed to Murfreesboro TN....our destination. That tow cost $800. Left it at Murfreesboro Honda overnight with our key in the box, and a note regarding the issue. The next morning they called to tell us we either needed a new engine costing $8000 or $5000 worth of repairs. Our car is a 2014 Honda CRV, and only has 42,000 miles on it. First of all it's unbelievable that these issues would happen on a car with such low mileage, but the fact that the mechanic who repaired it obviously did not perform all tests possible to assure us that there was nothing else going on, beyond the performed repairs, I cannot even fathom. Called AutoNation Honda, on Covington Pike, to complain and were told that we can't expect them to drive it for an extended period of time to see if there's an issue. They just drove it around the block. We are furious. I would never recommend this AutoNation Honda, and I'm not even sure if I'd ever recommend a Honda! UPDATE.....have to get a new engine! Turns out the damage done to the engine is beyond repair. If that mechanic had done his job properly, I believe we wouldn't have had this issue and incured another $8000 in costs. Contacted by General manager regarding this review. He said he'd get back to us after speaking with service advisor. It's been 4 days and we've heard nothing.

Got referred to AutoNation Honda Covington Pike through the Kelley Blue Book website when we needed to sell our car. Joe and Cedric were very friendly and transparent and were very pleased with the offer. Strong recommendation and would definitely do again.

Traveling across country from Arizona to East Tennessee. Serpentine belt came loose on freeway, and water pump quit working. Pulled off right away and called a tow truck. Had it towed to AutoNation Honda in Memphis TN on Covington Pike. Was told they would get to it in the morning. Hired a car to take us to a hotel. The next morning Honda called to tell us we needed a serpentine belt and a water pump, as well as spark plugs. We authorized the work. They had to order the water pump which wouldn't be in until the next day. Now a two day stay in the hotel. The next day we were told they were starting on it and would see if there was additional damage to vehicle after taking things apart. We checked out of hotel and got another car to take us back to the dealer. Sat there for 6 hours. We asked whether there was additional damage and were told that no, everything was good to go. Paying nearly $2000 for the serpentine belt, water pump, spark plugs and labor. Now out $2500 with the repair, tow and hotel. We left, and drove about an hour when the car started running rough, all emergency lights came on the dash, and white smoke started coming out the exhaust. Pulled over in a rest area out in the sticks. Now it was after hours and couldn't call the dealer. Called another tow truck and had it towed to Murfreesboro TN....our destination. That tow cost $800. Left it at Murfreesboro Honda overnight with our key in the box, and a note regarding the issue. The next morning they called to tell us we either needed a new engine costing $8000 or $5000 worth of repairs. Our car is a 2014 Honda CRV, and only has 42,000 miles on it. First of all it's unbelievable that these issues would happen on a car with such low mileage, but the fact that the mechanic who repaired it obviously did not perform all tests possible to assure us that there was nothing else going on, beyond the performed repairs, I cannot even fathom. Called AutoNation Honda, on Covington Pike, to complain and were told that we can't expect them to drive it for an extended period of time to see if there's an issue. They just drove it around the block. We are furious. I would never recommend this AutoNation Honda, and I'm not even sure if I'd ever recommend a Honda! UPDATE.....have to get a new engine! Turns out the damage done to the engine is beyond repair. If that mechanic had done his job properly, I believe we wouldn't have had this issue and incured another $8000 in costs. Was contacted by General manager regarding another review we posted. He said he'd speak with the service advisor and get back to us. That was 4 days ago!

Traveling across country from Arizona to East Tennessee. Serpentine belt came loose on freeway, and water pump quit working. Pulled off right away and called a tow truck. Had it towed to AutoNation Honda in Memphis TN on Covington Pike. Was told they would get to it in the morning. Hired a car to take us to a hotel. The next morning Honda called to tell us we needed a serpentine belt and a water pump, as well as spark plugs. We authorized the work. They had to order the water pump which wouldn't be in until the next day. Now a two day stay in the hotel. The next day we were told they were starting on it and would see if there was additional damage to vehicle after taking things apart. We checked out of hotel and got another car to take us back to the dealer. Sat there for 6 hours. We asked whether there was additional damage and were told that no, everything was good to go. Paying nearly $2000 for the serpentine belt, water pump, spark plugs and labor. Now out $2500 with the repair, tow and hotel. We left, and drove about an hour when the car started running rough, all emergency lights came on the dash, and white smoke started coming out the exhaust. Pulled over in a rest area out in the sticks. Now it was after hours and couldn't call the dealer. Called another tow truck and had it towed to Murfreesboro TN....our destination. That tow cost $800. Left it at Murfreesboro Honda overnight with our key in the box, and a note regarding the issue. The next morning they called to tell us we either needed a new engine costing $8000 or $5000 worth of repairs. Our car is a 2014 Honda CRV, and only has 42,000 miles on it. First of all it's unbelievable that these issues would happen on a car with such low mileage, but the fact that the mechanic who repaired it obviously did not perform all tests possible to assure us that there was nothing else going on, beyond the performed repairs, I cannot even fathom. Called AutoNation Honda, on Covington Pike, to complain and were told that we can't expect them to drive it for an extended period of time to see if there's an issue. They just drove it around the block. We are furious. I would never recommend this AutoNation Honda, and I'm not even sure if I'd ever recommend a Honda! UPDATE.....have to get a new engine! Turns out the damage done to the engine is beyond repair. If that mechanic had done his job properly, I believe we wouldn't have had this issue and incured another $8000 in costs. Contacted by General manager regarding another review. He said he'd get back to us after speaking with service advisor. It's been 4 days and we've heard nothing.

Ms. Rachael was very helpful and efficient about everything I needed to get done.

Great service as always! Thanks Rachel for being knowledgeable and professional!

My service writer was very pleasant and professional. She did an excellent job of keeping me informed. My reason for seeking service was intermittent failure of Apple Car Play. Though they tried 4 phones they couldn’t get it to replicate the issue. They updated the software and reset factory settings, It was working when I left but failed the next day and continued to work intermittently. My service writer advised before I left the department that electrical issues can be difficult to track down so if the fix didn’t hold to bring it back.

The people were super nice and understanding on my needs

Traveling across country from Arizona to East Tennessee. Serpentine belt came loose on freeway, and water pump quit working. Pulled off right away and called a tow truck. Had it towed to AutoNation Honda in Memphis TN on Covington Pike. Was told they would get to it in the morning. Hired a car to take us to a hotel. The next morning Honda called to tell us we needed a serpentine belt and a water pump, as well as spark plugs. We authorized the work. They had to order the water pump which wouldn't be in until the next day. Now a two day stay in the hotel. The next day we were told they were starting on it and would see if there was additional damage to vehicle after taking things apart. We checked out of hotel and got another car to take us back to the dealer. Sat there for 6 hours. We asked whether there was additional damage and were told that no, everything was good to go. Paying nearly $2000 for the serpentine belt, water pump, spark plugs and labor. Now out $2500 with the repair, tow and hotel. We left, and drove about an hour when the car started running rough, all emergency lights came on the dash, and white smoke started coming out the exhaust. Pulled over in a rest area out in the sticks. Now it was after hours and couldn't call the dealer. Called another tow truck and had it towed to Murfreesboro TN....our destination. That tow cost $800. Left it at Murfreesboro Honda overnight with our key in the box, and a note regarding the issue. The next morning they called to tell us we either needed a new engine costing $8000 or $5000 worth of repairs. Our car is a 2014 Honda CRV, and only has 42,000 miles on it. First of all it's unbelievable that these issues would happen on a car with such low mileage, but the fact that the mechanic who repaired it obviously did not perform all tests possible to assure us that there was nothing else going on, beyond the performed repairs, I cannot even fathom. Called AutoNation Honda, on Covington Pike, to complain and were told that we can't expect them to drive it for an extended period of time to see if there's an issue. They just drove it around the block. We are furious. I would never recommend this AutoNation Honda, and I'm not even sure if I'd ever recommend a Honda! UPDATE.....have to get a new engine! Turns out the damage done to the engine is beyond repair. If that mechanic had done his job properly, I believe we wouldn't have had this issue and incured another $8000 in costs. Contacted by General manager regarding another review. He said he'd get back to us after speaking with service advisor. It's been 4 days and we've heard nothing.

Mr. Bill and Mr. Tony are the absolute best! They worked with me for weeks to find me the best deal with my credit and put in countless hours helping me get approved and get into a great vehicle. I don’t have enough words to express how amazing of an experience I had with this business. Mr Tony went above and beyond to make sure he got me the best and most affordable deal and Mr. Bill came in on his day off twice to help me get the vehicle I needed when I needed it. I highly recommend to everyone. They are amazing.

They are absolutely AMAZING. Mr Bill and Mr. Tony worked countless hours and came in on days off to help me get into a vehicle in my price range with my credit. I had a limited amount of time and they worked with me to get me into a vehicle by the time I needed one. I don’t have the words to express how awesome this staff is. This is the very best car dealership I have ever worked with. I would recommend to everyone. They went above and beyond and I can not thank them enough! They are so awesome!

Buena la atención feliz

Actually went to the wrong AutoNation. While on vacation my maintenance light came on. I was able to get an appointment right away. I thought I made an appointment with them, but it was actually with their sister dealership. However, since I was already there they told me that they would work me in. When I called the sister dealership they were very polite and understanding.

5/11 update- Shelbi, the new customer service director, reached out and gave me a free oil change and tire rotation to make up for my first experience. I really appreciate it. Decently fast service. Just went in for an oil change. They left black marks on my cloth seats after they were done. Not sure what that was. Also I was charged a $20 add on for a motor oil treatment that I did not ask for. I have never seen that before when going to my normal Honda dealership. It made the oil change $90

I recently purchased a vehicle from this location, and it was a seamless process! Nick was my salesman and he was extremely knowledgeable, patient, and thorough. I also worked with Pierre and Tony for finance assistance and they were equally informative. Overall, I was able to purchase the vehicle that I wanted, all of my questions were answered, and I am extremely satisfied with the outcome!

Thanks to the parts and service department at Auto Nation Honda Covington Pike for their fast, courteous and professional service.

Process was efficient and customer service was great! My offer was above the KBB value! Thanks AutoNation Honda Covington Pike!

I recommend Auto Nation Honda. They will work with your budget. They also explained all my paperwork in detail. Offered me water while I waited. I love my car.

Very positive experience. Everyone was helpful and explained what they were going to do. There was a short waiting time and everyone was polite and friendly. I will definitely visit them again.

These ppl had me to come out for a recall and then told me the part is back ordered after sitting there an hr...umph!

Was disappointed

They presented great service good showmanship and I pulled off the lot in something that i wanted and not something that was offered to me.

Service was quick and the workers was friendly.

Excellent customer service, I was helped from the moment I pulled up. Pam explained everything and I felt valued as a customer. I came in for an update and everything was checked and topped off. I'll definitely be returning for all my car needs.

Really appreciated their fitting me in last minute.

David Howell was amazing! Helped me order my 2022 accord sport 2.0. Was the best sales person there! If you need anything see him! I definitely will send everyone in the market his way! Auto nation was amazing!

Dropped car off for a 7AM appointment for an oil change, tire rotation, and fluid top off. Told clerk (Pam) I would drop off and she told me it would only be a couple of hours. Called back on my lunch break and the person at the desk told me they were working on my car now and it wouldn't be much longer but they would call me when it was done. 3 Hours later, no call yet so I called to see a status. They then told me that my car had yet to be seen (after previously lying to me that it was getting worked on at noon). Told them that I just wanted it back and was coming up there to get it. When I arrived, they had just taken it back to get an oil change, seven hours after dropping off! On top of now having to wait while they completed the service, they did not perform the tire rotation or fluid check. Completely unprofessional staff and will never be giving this location my business again. I have purchased all of my family's cars at Autonation and this one is by far below the standard I am used to.

service, helpful,friendly staff.and reasonable priceing...

The staff always goes above and beyond to assist you with all of your car's needs. I love it

I have now leased two Honda vehicles from Auto Nation Covington Pike and each time has impressed me! From thoroughness, professionalism, right down to the flexibility they showed in securing me the desired vehicle, I give top marks to Trent, Rizwan, Finance and the whole team!

It should not take 5 hours for an oil change. I’m still waiting and there has been no communication on Hondas part.

Service department was nice and got my Pilot in and out in less than an hour. Fast friendly service.

I bought a used truck for my son December 2021, with several things that needed to be fixed, all listed in the “we owe” section of the sale. 4 months later, nothing has been fixed. I consistently text the sales manager, sometimes he bothers to respond, sometimes he doesn’t. I would not have purchased this truck if I knew these repairs would not be done.

I’m so pleased with my vehicle. I purchased a 2017 E300 Mercedes. Mr. Bill Nabors was my salesman. He was very helpful, nice and eager to find me the perfect vehicle. Mr . Tony was very patient as well and is very informative. This is my second purchase with Auto Nation. I’m very pleased with the company.

Our service advisor, Terrell, is the best we've ever experienced.

2015 Taurus SHO is a great car overall!!! As far the sale, the mileage was 7000 miles over the advertised mileage. I was told that the I could only get 550 for my trade, which I understood. I put 450 down, only because I really wanted the this car, so 1000 down right. Nope 1450 was the down payment.

They are relatively quick and very efficient. I always have a place to work while I wait for my oil changes. So far I haven’t needed anything other than oil changes.

Had another great experience buying a car from Auto Nation Honda on Covington Pike. David Howell, our salesman did a great job listening to us and found the vehicle we were looking for. It is hard to buy a new car in the current market, but with David's help we walked away very pleased. This is the second vehicle we have purchased from the dealership and have been pleased both times. I highly recommend Auto Nation Honda and David Howell.

A+ experience all around. Transparent and efficient, exactly what was needed.

Going to AutoNation was the best decision I could make. The salespeople at the dealership we’re very nice and made everything fast & easy, which was great considering i was buying my first car. They had me in my dream suv within two days of going in to make a decision on what I wanted and could get. Anyone going to this dealership will definitely not be disappointed.

Convient waiting area,easy in easy out, great service. My service attendant was tops (saved me $) !! Thank you - John Haven

I worked with Rachel when i went. Came in with low expectations because I was turned down by Autonation 385 for an IN WARRANTY issue. Rachel took care of it and agreed the issue should be covered by my warranty. Rachel was very kind and understanding. I was honestly not considering getting another honda just by the bad service i was accustomed to, but this time they exceeded my expectations. Thanks again for your help!!

I bought a used car from them. The car I purchased had a freak issue occur while I was out of town. The service manager answered my call every time (which was a lot) no matter what time it was or how many times I had called. A couple weeks later, I found the out of town dealership didn’t do it right, so when I had to take to another dealership, they took care of all the extra issues to make sure I didn’t have to pay any out of pocket for my new to me car. Y’all, Joe and Ryan have been amazing! If you’re having issues, call them, they really will go above and beyond!

The service was quick and friendly but thorough.

I was told I had 250 miles or 5 days to return the car. They lied. I had no way of knowing when the mileage would be over so I wrote the mileage before I left the parking lot.They must of had someone drive the car after it was serviced so the mileage would be over the limit because I drove the car 188 miles. They lied and cheated me. Be careful if you take a chance with these crooks.

I have been leasing vehicles from Dobbs AutoNation Honda in Memphis on Covington Pike in Memphis, TN for many years. We love the Honda products and the sales associate, Ervin Herron that assisted our transactions over the years. Professional, courteous service each and every time. This particular 2018 CRV lease has ended with me purchasing the vehicle. The process was a smooth transaction with the guidence of Mr. Herron again my salesman and the Finance officer, Mr. Grey. If leasing or purchasing a vehicle is in your future please, find these guys and let them help/guide you on your journey. You won't be disappointed!

They were very friendly and efficient! They got the job done much quicker then I expected. Nice job Autonation Honda on Covington Pike!

Had a great experience Nick our salesman was very helpful, Tony the finance man did everything he could to help get our payment down to where we could afford them.

The service was quick and my Honda representative was professional and courteous.

Mr. Nabors was great from the time he met us on the parking lot until I picked up my new CR-V. While my son and I would be waiting on finance or Mr. Nabors the other workers was making sure we were being waited on and did we need anything! Thank you for the great customer service!

TERREL WILKERSON was very helpful in getting the service I needed for my Honda! The mechanic was moving a little fast and forgot to reattach my sensor which had my car not performing correctly and had to tell me over the phone how to put it back, so check under your hood after any mechanic has done any work to your vehicle.

Every time I’ve been to this dealership for service my appointment has been prompted. The area is always clean and personnel is friendly and helpful

Good service as expected. Came in for an oil change and tire rotation. They took care of business and got it back to me quickly with no issues.

Great car-buying experience! Our salesperson, Mr. William Nabors provided OUTSTANDING customer service. I initially called the dealership seeking a specific car and was connected to Mr. Nabors. He was very knowledgeable and professional. The vehicle I was seeking had to be ordered therefore Mr. Nabors scheduled an appointment for my husband and I to discuss the process to get the car. By the way, I loved that he sent an email meeting invite so that it appeared on my calendar. We were impressed with the dealership upon arrival - everyone was friendly, and we loved the "vibe" (positive energy). Throughout our process, Mr. Nabors provided regular updates and was very responsive to all questions. The day our car arrived at the dealership, and we finished the paperwork - the positive energy at the dealership, the great music and employees made our experience great! We highly recommend Mr. William Nabors if you are looking for a knowledgeable, excellent salesperson AND the Covington Pike location is TOP TIER!

I reserved a car here and can prove it....i even talked to the salesman on the phone and confirmed my appointment. Yet when I get there...they are in the middle of selling the car they told me wouldn't be sold to ANYONE else. I would rather walk to work than buy a car from this place. Then the general manager send me two of the stupidest emails ive ever read. Avoid this place.

I was sold a car with a bad transmission and only had it for 2 days and it has been in the shop for 2 weeks they haven’t offered me anything bolts were missing from under the hood of the car the car wasn’t serviced I would never send no one over there then they called me to beg me not to tell the finance company so they could still get paid never again will I buy anything from them all they did was try to make a sale and lied the car didn’t have any antifreeze in it this is like a nightmare for me then the shop they sent it to doesn’t have any mechanics which makes the whole process longer Then they have offered nothing they don’t loan out rentals so you would have to use your own insurance company for something your insurance isn’t paying for that the 90 day warranty is I believe they knew that transmission was bad and they waited to make a sale so that the 90 day warranty to fix the car

Great Service! Pam assisted me with my service that day and she was very kind and helpful. She also stayed in touch with me which was very nice. Will recommend and will be back for further service needs.

All of my experiences with AutoNation Honda have been absolutely awesome. From my Sales Representative, Tre Wilson, to the Assistant Service Manager, Terrell Wilkerson, the customer service that they have provided me certainly deserves recognition. I appreciate quality customer service, and I want to thank AutoNation for having them as team members.

I reserved a vehicle, received confirmation that I reserved it, the sales person even called and told me he had the keys in his pocket waiting on me, then I get there and they sold it out from under me. Piss poor sales service.

The GM lack professionalism, cant return calls, cant return emails, and doesn't have an honest bone in his body,. Took my car in for a flat tire. Got a call from Byran or Adam stated it was ready. Got there an they had fixed the wrong tire, argued with my about which tire needed repairing and mentioned my car need new tires. Just got them in December. Every level lacks professionalism

Would highly recommend this place for buying a car! Gabe and Nick were fabulous and really helped me find the perfect car. Very happy with the customer service.

Attentive service and very personable!

They are very friendly and helpful

On both my visits to this dealership my experience with the salesman, Terrell Wilkerson, made me feel like my vehicle was serviced by dishonest staff. Terrell saw me, a young woman worried about maintaining her car, alone at the dealership, and based his entire customer service on fear mongering. He took advantage of scaring me about the state of my vehicle during my visits; a car that has NEVER given me issues before. I will take full responsibility for being naive about auto care services- but is that a valid reason to be taken advantaged of, especially in your own car's dealership? I came in for a simple oil change and to request support for my fuel door that was not closing- the only issue I have ever had with my car since I've owned it. Instead of addressing the issues I came to get serviced, I was first and ONLY greeted by being told my serpentine belt "would break very soon" and that it needed "immediate care" or else my car "would break down soon". He saw my Jersey license plate and truly said that "the sand from the Jersey shore had helped caused damaged to the belt". I thought that was quite odd, given I have never used that car to drive to the shore. I paid nearly $800 in an effort to responsibly maintain my vehicle based on the recommendation and fear mongering of this salesperson and the mechanic who also made additional recommendations. Terrell also made it seem like he gave me a "deal and discount" on my oil change because I was not charged for it, despite the fact that it is in fact covered by my car's warranty. On the second visit, after I ordered the cable to fix the fuel door- which was ALSO covered under my warranty, not only was I never called about the part arriving, he ALSO attempted to dissuade me from getting this fixed when I came in. He even told me it would take "4 hours to fix" and tried hard to use that to change my mind and not get the service done. I spoke to 3 mechanics prior to my visit, all who told me that the service should not take more than 2 hours. After seeing that I was not going to leave and had time to wait for the warranty covered service, the service that was supposedly take 4 hours- miraculously took only two hours. Within less than a week of both my visits- I have begun receiving spam-scam like letters and postcards from "Motor Vehicle Services" DEMANDING "immediate response about my vehicle protection". My address, information about my vehicle, including the year, make, model, and the county I live in are captured by this mail. I moved to Memphis less than 2 months ago and only provided this type of information to the dealership ONLY. I have not yet, at this very time, even begun the process to register my vehicle in the state of Tennessee, nor apply for a Tennessee license. Where else did "Motor Services Services" obtain all of this information? While I cannot explicitly link this dealership to sharing customer information like this, I can't help but think given my experience, that this dealership and their staff practice dishonest approaches that prey on customers. Ladies, even for a simple oil change, come with another experienced person who can help you dissect every word of what the staff here recommend for your vehicle through fear mongering. Do not be fooled by Terrell's seemingly professional and warm demeanor, I felt very preyed upon during both my visits here and will never return again. Highly DO NOT recommend. Customers BEWARE.

Hello My name is Jemario Dye and I own a Honda Civic and I faithfully take my car to get service at this location. I always receive great customer service here I would recommend any one that owns a Honda to go here for service.

Great service rep! Rachel made me feel at home and kept me up to date on my car.

So far so good for my first car I’m blessed to have gotten this amazing car from you guys even with minor issues but it’s still worth because I know y’all are going to help me

My experience at AutoNation Honda Covington Pike was top tier.

Great service. Polite staff. Terrell kept me informed every step of the way. Definitely coming back for my next service

Walter @ Auto Nation was very helpful in finding my daughter her dream car!! Left the lot in a Camaro! Walter was easy to talk to and you got the feeling he really understood and cared… that’s what matters to me. And honesty!

Walter Crawford was the salesperson who worked with me to get my new cr-v. He was courteous, patient, a good listener, and made me feel comfortable and not pressured throughout the process. It’s important to be able to trust the person you’re working with, and Mr. Crawford is a man of integrity.

I had just moved into the area after driving across the country and unfortunately I ran into a problem on the last leg of my trip. Rachel made sure that I was taken care of and gave me back my car in less than a day! Everyone at this location was super nice!

Every time I go to Honda Covington Pike, the customer service is excellent. Wait time has gotten much better! My service guy Terrell is amazing!

The representatives at Covinhton Pike AutoNation Honda are the best. I have purchased my second vehicle from the crew. They treat me like family and and I am never pressured into a purchase. When I visit the Service department, still very polite and honest when servicing my vehicle. Thank you guys for all you do. Keep up the great work.

When buying a new 2022 Accord. they greatly worked with me on the details and provided a price we can agreed. I compared the same car with Wolfchase and they wanted $4500 more for the same car. Their refundable deposit policy won me over at AutoNation Honda Covington Pike. Plan to do business in the future

They did exactly what they said they would do. Very stress free process. Very easy process. Another well known dealer LIED TO ME.

Wow! Wow! Excellent, knowledgeable and polite yes I’m talking about Terrell Wilkerson. I have used a couple locations and I’m so pleased with Terrell. He went over my maintenance list each line. Once again I’m very pleased with Honda and I recommend my friend to see Terrell! TEN STAR!

Treated well on check in. 2+30 hrs to do a 45 min Honda recall?! If you go prepare to hang out.

I had a very good car buying experience at AutoNation Honda. Everyone from the car salesman to the manager made sure that I was comfortable and satisfied with my transaction. They still contact me to see if I have any issues/questions that they can assist me with. This is an A-1 dealership and I would advise anyone looking for great customer service, honesty and transparency to visit them. M. Travis.

Very Professional Team!!!!

Quick and efficient service

I’ve bought Honda’s at the AutoNation Honda on Covington Pike for about twenty years and always have them serviced at the dealership. The recent visit for oil change and tire rotation was completed quickly, which is appreciated since I wait at the dealership. The staff are always friendly and professional.

Autonation Honda on Covington is the best. My fiancé surprised me with a Jaguar F-type and I love it. They made his process so easy. The sales man and fiance manager where great also. Go and get your next car from them...

I purchased a 2014 Ford Escape in April or 2021. We started having issues with the car 9 months later. I went back and purchased a warranty from to cover the entire car before having any issues. When we took the car to Ford for service we found out that the transmission was no good, both front axles are bad and a motor Mount needs replacing. I said no problem we have a warranty but come to find out the warranty also was no good. Autonation honda failed to include the inspection sheet when I purchased the warranty. We are out of $15,000 plus on the car cash deal, $3200 on the warranty cash and both are no good. People do your home work first before shopping there.

The service is very good in this special time! Hope everyone can get the right car during this time!

Great service as usual. Terrence Wilkins is the best, 4 cars and 4 referred family members later - we still choose Autonation Honda & Terrence!!!

Great place to buy a car. Easy and seamless process purchasing a new car, with very helpful staff and great prices!

Very friendly staff. They did me right. I bought a 2016 Ford Focus, obviously used, with only 14,000 miles on it. I financed through their bank, which at first was gonna charge 12% APR, but upon meeting the financial manager, he was able to lower it down to 5.99%. So they definitely help you out. I’m loving my new car :)

This place gets 1 star because 0 stars is not an option. Horrible and I mean horrible customer service and communication. They are only interested in sales and once that is completed they leave the customer high and dry. Long story short, they made up a policy that says I cannot cancel my part that I was never made aware was in stock and no longer need. No disclosure, no receipt, no terms and condition... nothing given to me. ADAM the Service Dept Manager lacks professionalism, empathy and communication skills just as his team. Well I can only speak for one team member, Pam. As i never had issues before Pam!! It is his team fault for causing the stress and havoc. They are refusing to refund me for a part they still have and one I do not want or need. I called corporate, I called the GM, I spoke with the Parts Manager who cares about nothing but the part she refuse to store or return, I spoke to Adam and I emailed customer relations. As a result, I have gotten nowhere and cannot believe this company is literally robbing me of my money. Never in a million years would I have imagined. Please run far, far away.

Great experience all the way through. The salesperson who I worked with, Trey, was never pushy and always transparent throughout the whole process. Finance and management was the exact same. There was none of the typical doom walking into the offices. 10/10, would recommend.

I would like to give a huge thanks to Danny Anderson, and his service team Adam Keller, and Nick Cirillo, For always coming to what is alway a dire emergency to me. A very special thanks to Danny Anderson (GM) who has always made it known to my husband Norman and myself that it is ok to call on him for our service needs for our second Honda Pilot. Danny thank you and your team for helping us so quickly we sincerely appreciate it. Norman and Sherry Parish

I had a wonderful experience at AutoNation. Dranked coffee, talked business, and financed a car. Friendly staff was there to help me and my wife get a great deal and a great car. 👍 Just want to say 'thank you all'.

Quick, courteous service. Will use this service department again,

If all goes well they definitely are ranked high in score very pleasant easy to deal with professional in all aspects. From comparison to other car dealerships they are great! Gotta like your salesman like your Doctor...

I love this place I've bought my 2nd car now I own a 2022 brand new honda accord thanks to Bill Nabors also the Awsome Tony Gray love yall

Got my Brand new Honda Hr-v from here. Awesome Customer Service with them!!

Love this dealership! We are a Honda family and automation Honda Covington pike has always made smooth transitions for us to get the cars we love! This last week my family walked away with two brand new 2022 Honda accords and we couldn’t be happier! Strongly recommend this place!

If you want to be treated right and get the car of your dreams go see Trey at Covington Pike Honda. He's the best!

Thankful for Terrell who was upfront and honest with what I needed. Fabulous customer service!

Saleman are great job! Thank you for your support!

This was the worse customer service I have ever had to experience especially the used car manager Joe carter The do not communicate and just leave the customer hanging after the papers have been signed even though they have to make repairs to the vehicle

I really liked Terrell. He was very good at explaining what had been done to my car.

Great people in the service department. Very helpful. Wanted to keep going till our problem was solved.

Accurate and good workmanship

I had service done on my Honda HRV I had a defective part in my transmission so I needed a whole new transmission. I love the fact that they were able to get the work done underneath the warranty so I didn't have to come out of my pocket with any money but I went three weeks without a vehicle before they finally got me a rental car from Enterprise. I had to keep calling in asking for a rental car and because of being so long without a car I lost my job I got behind in my bills it was a very emotional time for me. They do good work I just strongly suggest if you know that you're going to have a customer car for more than a week you should work quicker and getting them something else to drive so they wouldn't be inconvenienced or stressed like I was.

Con artist will try to screw you .

They will not honor a good faith agreement. So if you are not local, don’t waste your time. Cost me a lot of time and money to issue and cancel a cashiers check as they sold a car out from under me.

Yea! Terrell did Excellent Customer Services! My wait was not long!

I bought a 2020 Ford Fusion Titanium from them. 1 day later it started making a noise , went to the ford dealership because it was closer just to see what they thought it was. Turns out the carfax on the car was wrong , car had 15k worth of damage done to the front, airbags deployed & car probably should’ve been totaled. I took the car back last night & told them everything that I found out which they knew to begin with. Get on their website today to find out they listed the car AGAIN not disclosing what was done to the car & lying. After I got the car, they wouldn’t answer the phone & when they would answer it was always “I don’t know the answer to that i’ll ask someone else and get back with you” and never heard back from them. My salesmans was Gabriel Agulair & I DO NOT recommend him to anyone. He was nice in the beginning but after I got the car he would not communicate with me about anything. This place is super shady & wants to sell you messed up cars and not disclose all of the information about the cars past with you. I am posting a pic of the car when I got it and their listing of the car again that they just posted today ! VIN to the car is 3FA6P0D95LR137556 just posting to try and help out so no one else gets screwed over like I almost did

Great service!!! Everyone is extra nice!!! Very professional and promt .

The service department has always been courteous, kind, and polite. This particular time Rachel went above and beyond by checking on extra things I had asked about and keeping me informed of the service progress. Thank you so much Rache!

Stranded on an off ramp of 40E on a Saturday, 30 miles outside of Memphis, TN, we waited 4 hrs for a tow trunk to appear. Rachael and Jennifer at AutoNation Honda assured us that their service department was ready for us and indeed they were. Rachel and the service tech, Jesus, did a thorough exam of our car, showed us what was needed and ordered the necessary parts, They completed the repairs on Monday, allowing us to continue our journey home to VA that afternoon.

I was sold a Mercedes Benz with with key duct tapes together and was promised I would receive another one 30 days later no contact no memory blowed off along with other surprises Please check your vehicle out from bumper to bumper and don’t buy at nite and you will be fine

Went yesterday for oil change. Great customer service experience with Rachel. Very friendly and pleased to help. Wish all were like her.

We dealt with Mr. Bill Nabors and he was very helpful. He showed us all the cars we wanted to see and when we made a decision he had to order it in. He called as soon as it arrived and we couldn't be more pleased.

I have a service contract/service plan through AutoNation Honda that I selected when buying my 2018 Honda HR-V. This means a little extra is added to my monthly car note so that my routine maintenance like oil changes, tire rotations, and fluid top-offs are covered when I bring my car to AutoNation Service Center. I brought my HR-V to the Covington Pike location on Saturday, Oct. 9, 2021. I dropped my car off at 8:12 AM on Saturday morning. I was told that my appointment was “free of charge” since I have the Service Plan. However, as soon as I arrived, I was met with aggressive scare tactics by the Service Agent who was trying to get me to buy more services. I said no to all of the agent’s attempts to sell me additional services until my tires were mentioned. I was told that my front driver side tire was “extremely bald” on one side which indicated that my tires needed an alignment. The Service Agent informed me that me tire could blow out on me if I didn’t get an alignment. I asked how much it would cost me: $120. I left my car there and was called 3 hours later telling me to come pick my car up. I returned to the Service Center, and Terrell Wilkerson completed my transaction. He informed me that me oil change and tire rotation were “free of charge” due to my service plan and informed me that my front tires were “so out of alignment that they were about to fly off the car.” He then gave me a receipt which showed I was charged $191.44. I asked WHY it was $191.44. He informed me that the machine made an error and charged me for the oil change. So, I asked him to reverse the charge. He said he could not reverse the charge, and he offered me a coupon for a FREE oil change. I already get free oil changes. In fact, this oil change was supposed to be free of charge since I pre-pay for my oil changes each month. I was then told that no one could reverse the charge because there were no managers present on Saturdays. I was promised that the charge would be reversed on Monday, Oct. 11th. (Today is 10/13/21, and still no reversal/credit on my card) Additionally, in reviewing my paperwork, I saw that my mileage documented on my car was 24,286, and the reminder sticker placed on my windshield said to return for next oil change when I hit 29,300 miles. Well, the mileage on my car when I checked in was 32,496 miles. I asked about this, and again, Terrell Wilkerson said that “the computer made an error”. Zero accountability being taken by this service agent. Reputable people take ownership of their mistakes, and don’t blame everything on computers or others. The worst part of this entire ordeal was the overly sexist manner in which Mr. Wilkerson tried to circumvent me and talk to my husband about my car that’s solely in my name when I refused to accept the “free oil change” coupon, and stood my ground asking for the overcharge to be reversed. I will never go to this location, again.

Excellent, friendly, efficient service. But I was shocked and dismayed, upon my last visit, that almost none of the staff was wearing a mask.

Adam gave me the best service experience I’ve ever had. My wife had a tire issue hours before she had to go out of town and he had me in and out in less than an hour. Thanks so much Adam!

Always awesome and speedy customer service when I bring my Honda. No one likes to deal with maintenance and issues that arise, but they always make the process smooth and hassle free. Thank you!

Rachel at Covington Pike Auto Nation was excellent. She went above and beyond to please. thank you for a wonderful experience

Good customer service. will recommend

I went yesterday for routine maintenance and new tires, the assigned service technician was on a phone call and Rachel graciously assisted me with getting my car checked in and selecting and purchasing tires. This is a large purchase and I am thankful for her assistance. She let me know when the car was ready for pickup and cheerfully greeted me when I arrived to get the car.😀

My experience was wonderful buying my Honda HRV recently. The Sales Agent, Kyle Braun was out front waiting to greet me when I arrived for my appointment. That was so nice on a hot morning. He made me feel so welcomed and at ease. He had both vehicles ready next to each other so I could look at them and go for a drive! He is so nice! I didn't feel nervous at all. He has emailed me and answered any questions that I have. The Sales Manager, Joe Carter sent me an email before I arrived at the dealership. He is very nice also. He talked to me several times during the buying process and told me congratulations on my purchase. He made me feel very welcomed and happy also. Tony Gray, the Financial Representative who helped me is really a nice man also. He talked to me all during the time I was out front waiting on the process of getting my purchase approved. He made the buying process so easy and uncomplicated! The whole process was exciting and everything that I hoped it would be! I bought my HRV as a birthday present to myself! I highly recommend Automation Honda on Covington Pike for anyone who is looking to buy a new or used car! Thank You Honda AutoNation!

Wonderful service. Mr. Ervin went above and beyond to help me walk out with the vehicle I wanted. I would definitely recommend him and AutoNation Honda for your next vehicle.

Tremaine Wilson did a great job walking me through the process. Thanks Trey!

I went yesterday and my advisor Rachel was helpful the entire staff is new and I wasn’t aware as it seems. She was the friendliest person. She tried to help me out as much as possible I was expecting to spend over $200 bucks but that wasn’t the case. Thanks Rachel

The service department was great! Made an appointment to get an oil change and they had me ready in about an hour. The waiting area was extremely clean (which surprised me because most service departments are usually filthy). Thank you for the great experience

Great experience and very helpful with the service thank you!

Treating every customer without prejudices ,as a veteran walk finance in hand, felt like walking outso to treatment that I did not see black or white get so to my Spanish friends Avoid this place

Our salesman Walter was awesome and has helped us purchase three new cars in the past 3 months. However, during our last two transactions at Autonation Honda Covington Pike, we had a horrible experience while being assisted by John Ragland in the finance department. He messed up our paperwork over 3 times and had to fill out the paperwork all over again each time. We were there so long, Walter provided us with lunch. Not only me and my husband had difficulty with Mr. Ragland, but so did my parents when he continuously filled out their paperwork incorrectly. Mr. Ragland also did not have a customer service attitude and made my husband and I feel absolutely dumb when we would ask him a question. When we arrived at the dealership, Mr. Ragland was the first to approach us and told us we would receive a special interest rate for our purchase. However, we did not receive a special rate and when we confronted him about it, he could not even tell us what the rate was he was referring to. He then did not supply us with copies of all our paperwork and it took us making two phone calls to him just so he could send us these forms via email. The ONLY reason my rating got two stars is because of the awesome customer service Walter has provided us for many months. I will recommend all my family and friends to do business with Walter, but to avoid business with Mr. Ragland at all possible.

John Barnes is amazing!! He never hesitates to go above and beyond for his customers!! Excellent service always!

During my recent visit to AutoNation Honda Covington Pike in Memphis, I found the service managers to be courteous and efficient. However, the price for the parts and labor were far above what it should have been. If I had known that they were going to use non-original equipment parts to make the repairs, I would not have brought my car to a Honda dealer service department. I felt that it was dishonest to not disclose that fact clearly before the job was completed and I received the final bill. Next time I will take my car to a reputable independent repair shop.

Fantastic customer service, clear and precise explanation of repairs to be done. Great pricing and quality workmanship. Very, very satisfied. Highly recommended their work.

They've given me the greatest customer service that anyone could ask for. Not only they helped me picked out my very first car, but they also help pick out an amazing one!!!!

This was my first time going to AutoNation on Covington Pike. When I called to make the appointment, they were attentive, knowledgeable, kind and patient. When I came in for my appointment, they were still kind and treated me like a customer, rather than a number. I used to take my van to a larger Honda dealership in this area, but they treat their customers poorly, and I felt like they never had the time to listen to me and the concerns I had for my vehicle. When I would drop my vehicle off for service, it felt more like they were heading cattle, rather than taking care of their customers. That wasn?t the case at AutoNation Honda. Rachel was very attentive and even called me by name when I came to pick up my vehicle. I felt welcomed and cared for. I felt like a valued customer that had been going to this dealership for years. My repair was done well and in a timely manner. I am now sad that I didn?t initially buy my vehicle from AutoNation Honda on Covington Pike! They are wonderful and take very good care of their customers. They are the way a Honda dealership should be. The other, larger Honda dealership in the area was pushing this loyal Honda customer (I am driving my 3rd Honda vehicle) away from the brand?HondaNation on Covington Pike has restored it with just one repair because of how well they took care of me. I now know to not settle for subpar customer service just to stick with the brand - I can have both, wonderful customer service and the Honda brand at one dealership. Thank you for doing your job so well. You treat your customers the way they should be treated and I?m thankful.

Great complete service without unnecessary add-one.

It was my first time buying a car on my own. The salesman and I had chatted and texted before our meeting. He had me well informed, which made my purchase Stress free.

Did some extended warranty work. Excellent customer service. My Pilot runs better than when new!!

Awesome..... The sales associate was friendly and easy to work with

I brought the Passport in for a recall repair to be done. When I arrived, I asked that they also change the oil. I got a verbal commitment but when I got the vehicle back, the oil had not been changed and no record of my request was found. Everything else (except the amount of time necessary to do the repair) was fine.

Loved my experience! Everyone was so nice and helpful!

No friendly greeting was received. Before COVID I'd pull up and get greeted. Now, I had to get out and find a service tech. All was good with my car. The oil change was expensive. Due to having a scheduled appointment, I didn't have to wait too long.

I purchased a GMC SIERRA 1500 from here and am thrilled. Great customer service from Kyle and the rest of the team took care of business in a professional way. Great experience indeed.

I went for a scheduled oil change. No one greeted me as I pulled up (I guess this is pandemic protocol.) I had to go in and tell the technician what I wanted. I waited and the service technicians didn't seem enthusiastic about me being there. Everyone was kind of looking down. I informed a lady that I had an appointment and she looked it up and directed me to wait for the person whom I had scheduled with online. This Service Shop used to be more personable and friendly. I will be so glad when this COVID-19 is over. Also, they said my car was in great shape. It's a 2008 Honda. I scheduled a full inspection and oil change; I sure hope they inspected it thoroughly. $73.70 oil change.

My experience at Auto Nation was fabulous ?. My sales guy was Mr. Rizwan Khawaja he took care of all my needs. I left the dealership with the car I wanted not with what the dealer wanted me to have.. He also been checking on me afterwards seeing was the vehicle of choice was providing me with great driving performance any questions or concerns I had with my vehicle was met. Also my financial advisor was swell also Mr. Pierre Heaston they kept him busy, but he didn't allow it from giving me the excellent customer service experience. I would recommend Auto Nation on Covington Pike to everyone and make sure you guys ask for the two gentleman's above I've mentioned so you all could have a wonderful experience like the one I had.

Salesman, Rizwan Khawaja, was very professional, helpful and responsive. Entire team was professional, courteous easy to work with.

They are very professional and courteous with a local-friendly attitude.

They make sure the customer is satisfied with the services

Everything was great from asking questions to purchase and getting things fixed in a timely manner...

I wanted my Android Auto to display the map on the console. The team worked to attempt to make it happen. Even used their phones and their Honda vehicles. Turns out it was my phone - that does not have an Android Auto that works on 2018 CRVs. Then as OI am checking out Rebecca even identified a discount. She also had prevented me from using up prepaid service since I only have 9,000 or so miles on my 2018 CRV. Great service.

They are always so helpful. When I needed a part installed on my Pilot they had the part ordered that day and installation the next.

always friendly courteous service

Good experience, Josh a new service rep. and Mike who has been there for years made sure that I got top notch service,

They keep begging me to review them, so here goes. Worst service experience I've ever had. Brought my car in for pre-paid maintenance* and to check an electrical issue. I was told within 2 hours that my car was badly water damaged from a clogged drain and would required $2250 in labor just to begin assessing the problem. I was advised to open an insurance claim for environmental damage. That was the last time anyone at the shop contacted me. I opened the claim and the service center then spent the next two weeks without contacting me or responding to my insurance agent's requests for information (damage photos, estimate for repair), so I was unable to get a rental car approved by my insurance company. When I could reach him, the service advisor constantly promised action but did not follow through. Throughout this time, my vehicle was left outdoors on their lot without the drain issue corrected, so it was taking on water during multiple spring storms. After two weeks and unreturned calls to both the service manager and general manager, I informed the shop I'd be picking up my car, and they had still not completed the oil change, etc. I brought it in for in the first place (and which had been promised to be completed "in the next 30 minutes" a week before). I brought my car to another dealership, where the drains were opened for one hour of labor ($135) and I was given guidance to dry out the vehicle without additional cost. It was ready in two hours. And yes, I made the dealership aware of these issues when they contacted me afterward about my service experience, and no one reached out with so much as an apology, let alone actual compensation for my time or inconvenience. *I tried to cancel the prepaid maintenance plan, but discovered it was not the official Honda Care but rather an Autonation product that could only be canceled if I brought the vehicle back in for a mileage check, which will be difficult since I never plan to set foot in there again. Instead I'm going to have another dealership buy out my lease and be done with this group forever.

Very unhappy with service because I went and got my vechile of a oil change done last year and the guy told me next time when my vechile comes for oil change that some repairs needed to be done on it but it couldn?t be done until the next oil change. So when I took my vechile in for the next time they did the oil change no issue and didn?t say anything about the other repairs a month or two went by I noticed oil dripping in my driveway and I took my vechile back they quoted me a higher price than what was the original quote I got when the guy told me the first time for the repairs.and why wasn?t this problem fixed when I took it In the second time for a oil change this repair could?ve messed up my motor to my vechile of why it wasn?t repaired the second time

Had the perfect car buying experience here. I went in knowing what vehicle I wanted, and Rizwan Khawaja and Pierre Heaston made it happen very quickly and easily. They were both very friendly and knowledgeable, this was definitely the best car buying experience I've ever had. 10/10 would recommend!

Took much too long for a simple oil change... two and one-half hours!! And I was charged $19.99 for oil treatment that I DID NOT request. Their explanation...it's part of our oil change package. The Wolfchase location does not. This was my last visit to the Covington Pike Honda location for service.

Horrible Job! almost 5 hours for an oil change., even my car was ready hours. wasnt going offer a discount.

I had one of the top salesman who helped to find what I needed, thanks Terrance. My problem was after the purchase I was handed my keys to get in a filthy vehicle. I was expected to leave driving an uncleared vehicle tar I just purchased. No way. Not only did I ask fir it to be detailed, I asked for a loaner so that I can leave my vehicle there while I go and run errands. When I came back, my vehicle looked clean on the outside, but the inside was still filthy with visible dirt on the carpet; like old mud that had been there for awhile. I asked fir my car to be clean again. I showed the manager, he had the man that does the detailing to look. When I spoke to the detailer about my vehicle and why did I have to ask fir it to be cleaned, he asked me what year was my vehicle and when I told him he said that it is a 3 year old vehicle and it will not look brand new. I said thank you and asked for my keys. Then I spoke to the manager about not having mats and he told me he would look for some or order me some. He left and didn?t come back. I went to find him to get his response about the mats and he told me to get with my salesman to order my mats. I left feeling unappreciated for purchasing a used vehicle. I felt like purchasing a used vehicle wasn?t good enough to them. I did not feel excited at all. Not only that when asking for a loaner I was told by one manager they don?t give loaners and asked another manager and he found one. To have left fir about 3-4 hours and to come back with my vehicle still unclean was hurtful. My salesman was great and being one of the top salesman he had a lot of customers but sometimes you want to feel as if you are the only one especially when making a deal like purchasing a vehicle. I will go back to him but not the location.

The staff at AutoNation made this experience great.

Took the car in on a Thursday for a water leak in the interior and to fix the back up camera. I received a text message Monday morning saying that the backup camera was ordered and would arrive on Wednesday. I heard nothing after that. I called multiple times on Friday. It was very difficult to get someone to answer the phone in the service dept. Then I was put on a long hold. Finally someone came on, took my information, said they would check and call me back. No one called. I tried later to call back and again no one was answering. I finally went to the dealership. They told me that camera was on back order. I waited over a week to find that out. I think I'll try a different dealership from now on.

Two weeks ago I took my 2015 CRV Touring in for an oil change and front end alignment, my car was pulling to the right. Shortly after leaving I noticed it was still pulling to the right and getting worse. I called Monday morning and they said I could bring it in on Tuesday but unfortunately with my work schedule it was Friday. On Friday they say a bad tire is causing the pulling, oh and the rest have tread that’s very low. Note none of this was mentioned on my xx point safety check that’s supposedly done on every car. They quoted me a tire price and we’re going to “give me another alignment for free”. When I produced a coupon for buy 3 get the 4th tire free now I’m supposed to pay for the alignment. When I questioned this since I had payed for an alignment the week before, Adam came down $30 which I questioned again. Finally we agreed on $60 for the alignment which I still think was wrong but I’d been there 5 hours and was ready to go. After driving off maybe 3 blocks the tire pressure light came on so back I go, ugh. Adam said they forgot to reset the system so it recognizes the new tires, he did this and I was off again. My question for Auto Nation Honda is where is your quality control? Who’s assuring the technicians are doing things correctly? Is there a checklist they can use to assure all is done should their memory have an off day. I’ve driven Honda’s for 47 years and I have high expectations from the car and the service departments.

Very pleased with the personnel and the service I received. Will definitely return for any service needed.

I had a service light come on the day I needed to be going out of town and AutoNation got me in quickly and took care of the problem. Did a great job and customer service was outstanding.

The serviced was completed in a timely manner on the date and time agreed upon. The dealer representatives checked on me several times to check if I needed anything, however I was not pleased with the price of the part and the service.

My dealer, Rizwan Khawaja (Riz) was recommended to me as a great person to work with. Specifically, he was very knowledgeable about the cars; had a very pleasant personality, and was very responsive when I had questions. I will highly recommend him to others. And, everyone I interacted with at the Covington Pike dealership, from the receptionist to the business manager, were very professional and nice.

My experience started off great. I took my car in to diagnose an issue. Check in was great and they called later in the day with the issue. When I went to pick my car up. The service guy located my key and gave it back to me. When I asked where my car was he said it's out there. He told me to push my panic button to locate my car. And then lackadaisically walked with me to locate my car in the back. Really, they have a garage area and in my experience they alway bring you your car. So of course when I got to my car there was plastic on the seat, and as expected was not removed, because they did not bring me my car. So in the end I paid $186 for a bad customer service experience. Why would anyone go to this dealership.

I purchased a 2020 Honda Accord a few days ago and it was a very easy process and pleasant experience . The staff was professional and very friendly. I will definitely refer family and friends to Auto Nation Honda on Covington Pike

Positive, very little haggling, satisfied with experience

Since 2017, the service has always been excellent.

Great job. Easy to work with. Affordable. Knowledgeable.

Great people and friendly. Very knowledgeable and helpful.

Thanks to Zach, my service advisor for a job well done! Super thanks to Trent Dorsey for resolving a complex warranty issue. However, I am deeply disappointed in the Service Manager, Adam. He did not attempt to resolve my complaint at all. I am undecided about whether I will use this service department after my warranty expires!

We were blessed to be taken care of by Mr. Walter Crawford and he did an outstanding job! I’ve bought many cars and dealt with many dealerships over the years and I’ve never had a salesman so attentive, kind, and helpful as Walter was. He gets a 20 out of 10 for us! I recommend anyone going to buy a car to go see him.

My car is being serviced at the Covington pike location and I’ve been having the worst of luck with them that I am now aggravated. I have taken my car back to them 4 times now for the same issue and it is still not fixed. Now my car has been sitting up there for two weeks and no one has contacted regarding the status of my car. So when I go up there to get an update, I was informed that everyone quit and there’s only two advisors working there so no one has thought to check on what is going on with my car. This is unacceptable. Also, each time I took my car back up there I was told something new needs to be done each time and that it should fix the problem. Well here it is the 4th time and now no one knows what is going on with my car because my service advisor quit. Also, each day I called up there to get an update I was told that someone would give me a call back but no one ever did. That’s what lead me to actually go up and yet no one still knows. I’m highly disappointed at this point.

I have had great experiences at AutoNation Honda's service department. They are super-organized, on-time, courteous and honest. Their work is superior to Wolfchase Honda and you can trust when they show you legitimate service needs for your car.

The gentleman that helped me was kind. My service was quick. I was in and out in less than an hour and a half.

If you’re looking for the perfect car for you, great prices, and amazing customer service then look no further!!! Get to AutoNation and ask for Ryne!!!! This was by far the best experience I’ve had looking for my truck! Thank you AutoNation, Ryne, Tony, and John!!

Timely, convenient, courteous and fairly priced. We are glad to use our reliable dealership for honest and courteous treatment.

I have been coming here for 13 years. Trent has always taken care of me. He is amazing. Also, Rizwan and Pierre were wonderful as well. Thanks guys!!

I chose to use Costco member discount. My salesman, Rizwhan Khawaja was very personable and easy to work with! I highly recommend him!

Found a vehicle that I was looking for on-line, contacted AutoNation Honda Covington Pike by email, they responded to me promptly and I was able to set up a day and time to test drive. They were nice, professional and easy to work with. I bought the Nissan Murano they had and am loving it!

The service department was nice enough to punch a hole in my gas tank while doing a recall and then give it back to me and not mention it.

This place is the best place to shop for a car all the staff are very nice and helpful

They were friendly and displayed great customer service

spacious waiting room...friendly service and sanitizes vehicles after servive.

I got great service from the time I arrived to have my car serviced to when I left. The wait time was very good. The service waiting area was clean. I felt comfortable there. The service attendant was great at explaining everything that needed to be done to my car. He was very nice and knowledgeable.

They were very helpful when I bought my vehicle and great when I bring my car in to get serviced!

Came in without appointment due to car not starting. Problem was diagnosed and repaired quickly,

Great people and great service!

We took our van in for oil change, tire rotation, etc. Shelbi Blackburn was extremely friendly and helpful. Didn't have to wait very long. I recommend her highly and we had a pleasant experience.

Everyone is so awesome to work with.

Tre Wilson was an excellent salesperson and Tony Gray was equally as good! They wore their masks and were very personable! Trust me, I made them work for their money but they were very polite, genuine, and mannerable!

Excellent service. Friendly and helpful staff. Clean facility.

I had a really good experience I would recommend to a friend and will be back when my car needs service again

Shelby, the service manager did a great job! She had me in and out in less than hour!!

I had an excellent experience with these guys. Go see Ryne, he hooked me up! I would not have gotten a better deal anywhere else. The people there are very nice and they work with you and make sure you leave a very happy customer. I highly recommend purchasing a vehicle from here.

One of the best car buying experiences. A big thank you to the sales rep - Kristin Schaffer!!

It was a good experience. The waiting area is clean and has coffee. The service is expensive though

Professional, polite, and very helpful. I recommend that they keep doing business the same as always.

Had oil changed and filters.auto was sanitized after work was completed

Only dealer I talked to that was willing to even attempt to work a deal from just seeing pics of my trade an agreed to my numbers an didnt try rto flip flop numbers atound once I showed up to buy. highly recommend

Service was great. They didn?t take a long time and also keep me updated in the meantime.

I recently purchased a 2021 HRV from autonation Honda n Covington Pike. I had a very good experience and my salesman was very helpful as was the sales manager.

Great experience and customer service. The sales and finance team was member friendly and knew how to make customers feel welcome. Will recommend to all friends.

Pleasant environment helpful staff.

Although it’s important to keep maintenance on my vehicle, I would appreciate a more thorough inspection. Typically, the recommended services are the most expensive. However, simple things need attention also. My windshield wipers tore a day or so prior to this visit. I held out on replacement on purpose. Now I have to question if I’m receiving quality service, considering no one noticed & offered me to purchase/replace new blades. In addition, I was left to research which wiper blades are the best on my own as opposed to possibly have an “expert” opinion. I understand sales is important, but what happened to superior, complete customer service irregardless of what additional services and/or products you can convince a customer to purchase or add? I’m disappointed! Let’s get back to the quality of service I’ve bragged on for the last 15+ years I’ve been a satisfied “Honda girl!”

Ervin was really helpful, made the process smooth and easy and got us the price we needed.

Saturday I took my 2019 Ridgeline in for an oil change. The Customer Service Rep Kayce Grover, a really nice lady, told me the wait may be extensive as to they may have to work me in. She informed me of some services that I weren’t aware of and utilize on my next visit. The real treat was when she told me my truck was ready in less time than was expected. Thank you for your service and your smile 😎

I had the best experience I’ve ever had with the very best salesman, David Howell!! He helped with my purchase of my 2018 Accord , but he actually should have gotten full credit that salesman was basically nonexistent! David Howell is the kindest, most helpful salesman I’ve ever had the pleasure of dealing with!!!

The wonderful, friendly folks here always go the extra mile to make my experience a great one. Thank you!

The sale process was very slow I believe it took three hours to get everything done. After we finished everything the sales rep.(Ryan) told me the detail crew was gone for the night and he doesn?t have access to get gas for the car. So they tell me to come in tomorrow to get to certified, detailed, and gassed up. I get there the next day 2hours earlier than I said I was. When I arrived I gave him the keys he said he was going to keep me updated and fast track everything and keep me updated . There is only me and one other customer there in the building, the rep( Ryan) that was helping me disappear for 30 minutes to an hour at a time not informing me anything. I know dealers are slow but that was unacceptable me and my expecting wife waited for a total of three hours and thirty minutes at the dealership with the plumbing off in the bathroom for them to do absolutely nothing to my car. I could wait any longer because I had to be at work and my wife was pissed. I had to go to work with a car that still had the all the decals on the car windows and they still didn?t put any gas in the car. I would have be ok with coming back another day if my rep. would have told me the truth. Every time I asked I?m for an update he said they were getting started or was about to pull up and second. The last time I asked him I just followed him to the back and the mechanic told him there were just about to start on the car after three long hours of being told it?s almost done!! I wouldn?t recommend Honda covington pike to anyone.

Shelbi is very professional and customer-focused. She is a tremendous representation for Honda.

We always have had a great experience buying new vehicles and getting service on our vehicles. We have bought several from Auto Nation. Everyone there are very nice and helpful. We have recommended others to do business there.

My service writer was very professional and helpful. Repairs were done in expected amount of time.

Shelbi B. provided me with great customer service. She was very attentive to my needs and she concerned about my satisfaction.

Shelby took care of me. I love my car and the service I receive.

I've never felt more cheated by a company. I brought my car in for a flashing check engine light. My car was leaking oil due to the fact that a repair from 2017 was done incorrectly by the 385 location and caused my entire engine to fail. I have been refused any compensation at all every step of the way, often by your company hiding behind an insufficient warranty and other technical issues. I'm now financially wrecked for years because of this and my check engine light came on less than 11 hours after leaving the dealership. My family and I will never own another Honda again (after owning about 7) and I'll do everything I can to never come to your shops for repairs again. Shelbi was very friendly and communicative throughout, but the service was still wildly inadequate.

Dexter is quick, efficient, and friendly.

As a potential customer in the market for a used vehicle i was paired with “Top Salesman”Tre Tremaine. I had found a 2010 Nissan Altima off the website. I went into the dealership to inspect the car deciding it had potential and brought my daughter back as this would be a vehicle for her. My daughter was pleased with the vehicle and wanted to proceed with purchase pending the radio fixed. Mu daughter left a good faith 200.00 deposit and was informed this would guarantee she would be the owner. That was last Wednesday- fast forward the car went to the 901!Sounds for repair Thursday and would be back Friday(11/13). No one from the dealership communicated the car would not be available on Friday , i arrive at the dealership only to be informed the car not available still allegedly at the 901 Sounds... i reach out to our salesman Mr. Trey ,Sat(11/14) still informed the car was not complete due to replacement of the radio and it required rewiring. Tre informed us he would be off Sunday and could take care of everything on Monday morning(11/16). The car did not or should I say we received notifications at 2pm the car was available and ready. During this window of the car not being available my daughter picked up a shift. Wehad planned to demo the car today (11/17) but I asked Tre if we could finish everything on Wednesday. I unfortunately had patience with this Honda Dealership however we as customers are Not of Value to Tremaine Nor His GM . Tre informed us there is a customer there to look at the vehicle and His GM told him to sell the car.! I am baffled as the entire time Tre guaranteed my daughter her deposit would secure the car for her. The company has a no haggling policy however they haggle, devalue and undermine the customer.. This company has zero consideration for what they say versus what they do. This was a very horrible experience for us. As single women we only wanted to verify the car would be a dependable car, which is why we requested to take a demo. To dismiss us as customers, when we showed good faith displays the integrity of the GM. Tre and to your GM please take the opportunity to build lasting relationships instead of only building marginalized profits. I know our business is NOT valued nor appreciated and I am sure this is not the first time these tactics happened at your location which definitely needs addressing. As a consumer, we would like to have a pleasant experience, please know this was very undesirable. A dissatisfied potential cash paying customer, Tracey McFerren

Repair for nail in the tire costs around $32. I've spent hundreds at your dealership this year. good customer service would be to fix the tire for free . I priced a new car with the sales team and like them very much but am not ready for purchase.

AutoNation employees rock! Shelby and Kayce have great customer service. Now I do miss the free carwash when you get service done.

Very pleasant today. Good service.

Outstanding service! Quick, efficient and thorough.

I made an appointment ,it was timely. I had a oil change. The only problem I encounter was I thought it was a little costly.

Kristen and the entire team was FANTASTIC!!! The process wasn?t long at all and was very thorough.

Great service and care. Did not take too long either!

Bought my car here almost a year ago. The salesman was very courteous and went out of the way to make my car buying experience a good one. After a year the car was taken for its scheduled service and they did a great job.

Knowledgeable service department Friendly service

Great service department. Curtious, friendly and professional

Quick easy service. Employees helpful and friendly.

I took my car to the dealership after one of the drive through places couldn't get a cover off underneath the car. I called on Friday and got a Saturday morning appointment. When I arrived at the service department I was greeted promptly and the car was taken back for its first oil change and tire rotation. Pricing was the same as the quick lube place but I felt better about the service being performed properly with Honda recommended parts and trained technicians.

Service was done timely. Kayce was a great service representative. She informed me every step of the way regarding what was happening with my car.

The service department staff are Professional and polite. They Always do a great job.

straight f**** ripe off don't explain it to you right. just to get ur money and your out of pocket with no results

The service advisors are always friendly and helpful

Cayce was phenomenal!! Very helpful and happy to serve me. I will definitely bring my car back

I commend AutoNation Honda on Covington Pike for their dedicated service to customers. I have always had my CR-V serviced at this dealership and have always had a great experience. I have gotten to know many of the people in the Service Dept. and they all go out of their way to make sure the customer is completely satisfied.

I received great customer service. The representative was very professional, knowledgeable, and all around helpful.

I have had nothing but 5-star service on the showroom and Service Department!

Car was serviced even though I did not have an appointment.

The Manager name Trent was great! he even came out on my way out to show us his gratitude for doing business with them. " That is superior customer service!" Then earned my long term loyalty for sure ;'D

Very good.. car tire repaired in little over an hour

Everyone there was friendly, professional, and very knowledgeable about the car I was interested in. After the sale, Bill explained the features in the car and walked me through setup before I left. I love my new Honda Accord.

Had routine service on my Ridgeline yesterday. Service was fast and efficient. Vivid restrictions were in effect (masks and distancing). In and out in an hour,

Quick service, reasonable prices.

I purchased my car last week and my salesperson was awesome!! David Howell is his name and he works in internet sales. He is absolutely the best. He was very helpful and he helped me get the car I wanted. I definitely recommend you visit him if you're looking to purchase a car!!

Everyone involved took great care of me and my car. It was more like going to a friends garage and getting work done. Not only was the work top notch, but the prices were reasonable too!

Great experience, great service, in and out fast. Had a check engine light come on . So brought it in for service and they checked everything out.

The Mega dealer Automation has refined the car buying and delivery process. No pressure and treating the buyer with respect.

Our 2014 Honda Odyssey broke down on the interstate late Thursday night. We had it towed across the street from this service center. We couldn't park it in the Honda lot because the gates are closed. So early the next morning we got to Josh Lee in the service dept only to be told we would need to call a second tow truck so they could tow it across five lanes of traffic. Not what we wanted to hear, but Josh gave no other options. We asked if once it was towed, could he maybe diagnosis the problem. This was at 11 am on a Friday. His response: "Maybe. But I don't know for sure. I don't even know if I have parts for a 2014 year model as we only keep 2015 up." Total frustration, but still. What options did we have. We were from Arkansas and had no idea where to take it. We agreed to pay for a tow truck and left the dealership headed back to our hotel. AT 430 that afternoon Josh called us to tell us that the tow truck had come but couldn't find our vehicle. It was LITERALLY across the street. unlocked and in neutral waiting on the tow truck who never could find it. I called the tow truck company myself at that point (after getting the number from the Honda place). Wayne (the tow guy) told me he had been told by Josh to get it at 830 am the following morning. So overnight, my van sat in the driveway of businesses, blocking their drive. The following morning I called Wayne at 830 am to see if my car had been found and towed to Honda only for him to say, "Did the honda place not call you? Your car is missing." Turns out my car was towed by a used car dealer because it was in his drive. He ended up fixing my van. I don't know what we would have done without him. Because Josh and AutoNation Service Department DID NOT HELP AT ALL. to top it all of, when i called Josh after realizing my car was gone and filing a report with the memphis police department, HE HUNG UP ON ME. told me he didn't have to listen to my complaints. i will not stop here. i have already spoken with someone at american honda and have filed a report with them regarding Josh. if you buy a car here, fine. but whatever you do, DO NOT SERVICE YOUR VEHICLE HERE.

Service is always excellent!

They team at auto nation helped me find the exact car I was looking for. Thank you.

Made the process easy. I got a good deal at a fair price. In and out with my new truck in three hours. The only negative was the detail job on my truck was not very good. Would shop there again.

They provided excellent service and very quick to access that the tire was beyond repair. So glad I had road hazard insurance with my tires.

Easy, smooth, enjoyable!

I was pleased with the process it didn?t take all day for me to finish the process.

I really liked David Howell, the salesman of my new car. Then you go in with the business manager who tries to sell you a lot of other “plans,” and I did fall for it. I was told that my Vehicle Protection Plan covered ANY little dings or bumps on the car. Well, the paint on my new car is actually chipping off for no obvious reason. But guess what. That little problem is not covered! I have called AutoNation twice to speak to someone about it and twice I was told that “they” were busy and would call me. The first afternoon, I stayed home to wait for their call. Never called. I was told the same thing today. Again, no call returned. And I would rate the service department as below average or poor. I even sent an email to the service department manager explaining that I felt it was irresponsible for not a single one of the staff to bearing a mask, and it showed that they really cared very little for their customers. That, too, was totally ignored. I won’t ever buy a car here again. I am certain that there are other cars that I will enjoy just as much.

Today, I cannot recommend AutoNation Honda Covington Pike service. I called about replacing a genuine Honda battery under warranty and asked how soon they could get me in.They made a 9:00 appointment for me, but when I got there they told me it would take two hours to swap the battery out. If they had told me that on the phone, I would have gone to Costco and bought a battery and swapped it out myself. Also, I had to pay $30 for labor on the battery under warranty. I figured I would have to pay a pro rated fee, but it is the two hour wait and labor fee that got me. The labor fee, pro rated charge, and two hour wait (with an appointment)... I could have bought the battery for less at Costco and saved myself time and Money! Honda, there’s no sense in making appointments and then making the customer wait two hours beyond their appointment time.

Excellent service I will recommend him to everyone

I was surprised the dealer quit offering the sanitizing for the car interior after completing the service. I was told it was now 29.95. I would think after paying over $250.00 for getting my car serviced, this should have been done at no charge. I can see if someone just came in to only have that done, but really, as much money as your customer's spend with you, this should be done with no charge.

Worst experience I've ever had! They didn't call and tell me my car was finished, they smoked in my vehicle and it reeked when I picked it up, they ruined my keychain, the price they quoted me was less than what they ended up charging me. And they didn't even explain anything to me when I picked up my vehicle. To top it off, as soon as I got home, my check engine light came on, and when I called back, they told me that I had driven it off the lot so it would be an extra expense. This isn't a dealership, it's a stealership. Never again will they service my vehicle.

Excellent service to keep my Honda CRV running as it should.

Customer service was good, would recommend to family or friend.

Please share - Do NOT buy a vehicle from AutoNation Honda on Covington Pike They have you sign bogus documents on mileage & will not honor their return policy. #bogus #falsedocuments #nointergrity

The sevice time was quick and the waiting area was sanitized and clean.

Best buying experience in 50 years of car purchasing!

AutoNation Honda is the designated dealership for the Costco Auto Buying program which I utilized for my purchase. The sales rep I dealt with was David Howell. He was knowledgeable about the program and the discounts included on accessories as well as the many features of the car. And he was friendly and personable. I am the proud owner of a new CR-V at what I feel was a good price. The financing portion also went very well. Took about 30 minutes and got a great rate. I have used this dealership many times over the years and never been disappointed.

Good experience. Staff was courteous and efficient.

Looking for online for a nice used car. Super nice staff.fast response and fast emails for financing. I got contacted by a sales rep and a email from the GM.

excellent service anything i need or questions I have concerning my car they always take the time out to help and assist me in anyway!

The Service at AutoNation Honda Covington Pike is always second to none! I have been a customer since 2013 and I have never once been dissatisfied with the treatment I receive when I take my car in for servicing or whatever. Kudos to the entire Team!!!

Rizwan Khawaja, Sales Associate was incredible as was his manager. This was one of easiest and best experiences I have had purchasing a new car. This car was for my mom in TN and I am located in Texas, but the online constant communication and timely correspondence made the deal convenient and added to the decision to purchase from this dealership. The second part of the experience, my mom lives about hour and 1/2 from the dealership and Rizwan delivered the car in person to her home so she did not have to come to the dealership. This made a huge difference and my mom is extremely happy with her new car.

I always enjoy my experience at Honda on Covington Pike.

Excellent experience again at Honda. They did a thorough job and as always the representative explained what they would do and then what was found during the inspection. I always take my car to AutoNation.

With everything going on in the world today, Honda brought a sense of things are getting better. Needed my oil changed and was accomplished in minimum time, and then I was on my way. Thanks Honda !!!!

They staff was very friendly and got me out in a timely manner

I had issue starting out with my buying process, got the run around at the beginning, but the dealership redeemed itself later on. The vehicle was deliver to my home and paperwork was completed as well there to protect our safety due to COVID 19.

Repairs and maintenance were well explained, the job was well done

I got my second oil change on my brand new car and 3 weeks later found that the oil cap had not been put on . Oil was everywhere under my hood. The service manager was not apologetic and now I feel like my new car is ruined, although Auto Nation Covington Pike ?claim ? everything is ok. I don?t expect this typic of novice neglect from a Honda dealership. The GM did not return my call either. I will NEVER get my car serviced at this location again!

Everyone was so quick to help.. Great Customer Service!!!

The customer service was good............................................................

Since I purchase my car i have not had the best experience with customer service at AutoNation. The person who assisted me yesterday was wonderful, he was working the desk by himself and had a great attitude, his customer service was wonderful. this is the first time having service done on my car that i really did not have an issue and felt like someone cared about me as a customer. Auto Nation need to hire more people like him to work with their customers he gave me the respect and the attention customers should receive from a company they a doing business with no matter who they are.

5 star i am very comfortable with their service for many years

Professional. Helpful. Timely. Answered my questions fully. Thank you.

It was time for an oil change and maintenance. Great service, fast and thorough. Friendly and helpful. We would highly recommend them.

Once again a 2 hour wait for a scheduled oil change and air filter change! I was charged an additional $15 for a “shop fee” to put in an engine and a cabin air filter that no one told me about at the beginning of the service. I have the tire warranty but they said I didn’t need the tire with the gouge in it fixed and as soon as I left, the tire light was on. I am back here now so we will see how long I have to wait this time. I have never been so thankful to have my last “free” oil change done! This has been my experience EVERY time I have come to have my car serviced here. Justin was my salesperson and he couldn’t have cared less about my issues. Update-30 more minutes and they send in a girl to tell me they “just forgot to recalibrate the tires”. Neither the service person nor the service manager ever said a word. The worst customer service I’ve experienced in a while.

Great experience. Quality care. Salesman was courteous and have car waiting when we arrived. Observed Social distancing, while providing prompt service.

They had a good selection to choose from and made the process very easy .Great customer service. I would recommend Auto Nation to anyone looking to buy a car.

Efficient and straightforward service recommendations

Mike at AutoNation Honda on Covington Pike is very professional and his people skills is awesome!!

We had car trouble while in Memphis on our way home to Illinois. I called AutoNation looking for help. They got us in right away, fixed it and advised us on how to avoid this problem in the future. Very helpful, will go to them again if we are in the area needing help in the future.

The service I needed was done without an appointment. I did not have to wait a long time. Car is running very smoothly.

I Enjoyed my experience and made a new friend also. Overall I walked away feeling like I got a steel and not feeling like I was stole from or tricked Scott Alexander made it a great experience.

Dropped off car a day early for a next morning appointment and they were able to complete the recall repairs the day I dropped it off. Fantastic service and a pleasure to work with.

I Enjoyed my experience and made a new friend also. Overall I walked away feeling like I got a steel and not feeling like I was stole from or tricked Scott Alexander made it a great experience.

Had my oil changed yesterday and the service was GREAT! I got there around 4:30 and was out of there before 5:30. The young man that took care of me was very good. Before they would do additional work on my car he would ask me. He brought out the air filter and showed me that it needed changing but he just asked me if I wanted to change it today. Great service! I love AutoNation Honda and my new honda.

Overall satisfied with car repair services and customer services

Good service didn’t have to wait long.

Douglas greeted me when I arrived. He explained the Honda Odyssey recall process. He told me of the time frame of the repair and guided me to the waiting room. He was very helpful and gave great customer service!

I recommend them for getting the job done . If they can help you get ready for much Love being shown. I’m proud to be a part of the Honda family.

Brought my Odyssey in for 5,000 mile service and was told there were recalls on the vehicle. Still out in less than 2 hours.

I must honestly say this time in my purchasing a vehicle was Absolutely terrific.

Great plan to buy car. Used cost auto and loved it.

Very satisfied with the product and the other service providers are busy but just wanted to make sure I have the correct email address for the occasion of the car.Rnyf envy I got to see the complete family at Honda.

Customer service was excellent and the work on my car was completed on good time.

Me Howell was great throughout the entire buying process.

Very pleased with Honda Employees and Service. I purchased my Honda there and have taken it there for serving since that time. Still drives like a new car.

The people in the service department are kind and efficient. I?m always feel as though I?m treated special.

Receptionist wasn?t too inviting. He was on his cell phone when we asked a question. We were still seeking clarity that we never received. I was told one thing over the phone, but in person I was told something different (about the vehicle?s issues) I called back to see about getting my car repaired, and none of my information was recorded in the history log. Therefore, they couldn?t quote me a price or tell me what the issues were. I paid $69.99 for a diagnostic test just for this. I love Honda; however, I won?t ever go back to the one on Covington Pike in Memphis, TN.

I love Autonation Honda. I've been buying cars from them for several years. Very friendly staff , pricing and maintenance.

We were treated awesomely from the moment we stepped on the premises. Everyone worked together as a team to make our buying experience as stress free as possible.

Good service, nice crew, met expectations, timely, helpful

Very pleased with my overall experience. Customer service very friendly and efficient.

I received great customer service. The repairs were very pricey but the service was fine and people were nice. I take it there a lot for the oil change and tune up. But I wish they had better discounts for senior citizens and return customers.

Auto Nation Honda on Covington Pike employees are the best! I’ve purchased my last two vehicles with them and has had them serviced over the last 10 years. Staff are always pleasant, attentive and provide quick and excellent service.

Mike was very professional and helpful as usual during my oil changes.

Great service as usual. This location has a good and friendly staff. My waiting time is good too.

I recommend AutoNation to all I know. I was greeted by Josh my Service Manager before I exited the car. He checks and recommends the different services my car needs never trying to "sell me" when I decline a service I do not feel is needed. The dealership has excellent mechanics and has always fixed my car in a timely manner. I trust the dealership and they are open to listening when I do not feel things are right. They strive to please customers so they feel they got the best parts and service at a fair price.

I waited on my car to have the oil changed and tires rotated. Took about 40 minutes, not bad. See you next time I have maintenance due.

Fast service. I dropped my vehicle off and they were done in no time

Great service. I will be purchasing from Honda again in the future.

Outstanding service. Very friendly and efficient staff with great follow up. Won’t take my car anywhere else for service! Best dealership I’ve ever been to.

I was impressed by their efficiency, from dealing with many customers at once, to the knowledge and information they shared with me, to the repairs themselves. I was in and out in under an hour, learned a thing or two, and was comfortable the whole time. I would absolutely recommend this location to others. 10/10, great experience!

They did a Great job and they were fast. Also, it was easy to schedule.

I always have a great experience here. The staff is friendly and very helpful. Always a quick and easy process!

Great experience service was done in a timely manner

Doug, in the service department was very helpful. I own a high mileage Honda pilot, and he provided extra information on the tires, and recommendations/options. Thank you!

Very pleased with Doug, my Service Representative in the service dept.

They were very nice helping me find what I needed and insured me they inspected the car I got before i was up for sale, had lots of cars that were well recommended by car fax as well

Overall a very nice experience. Would have liked a quicker response to counteroffer , 3 days I thought was excessive, but overall very nice

Mike was my service guy today. He was very polite and explained everything to me about my car. Highly recommend this dealership and Mike

This is our second car from this dealership and we won?t buy a car anywhere else.

The customer representative answered all of my questions to my satisfaction. They completed the service on my car as requested.

Rizwan and Ron made the process very easy. They are continuing to provide me with excellent customer service even though the purchase is already complete. Thank you guys!!!

Great service and an awesome place to do business.

Service personnel was easy to work with. Explained what the issues were.

They were very helpful and friendly. My low tire pressure gauge was lit up when I picked my car up. I called back and he said to bring my car back and they would check it for me.

I purchased my car here in 2016, and have faithfully had it serviced by these folks since then. I have not gone anywhere else and wouldn?t unless I had to. They are friendly and truthful.

The kindness and respect that's shown and the knowledge of the products (vehicles) they sell is noteworthy. Everyone is professional (Front desk, sales, customer service...) and I enjoy the atmospheresalesman (Terrance Wilks) is the greatest. After I purchased my 1st vehicle with him, I don't have to worry about anything. He knows what I like and he remembers. He calls, tells me about the new models, the incentives and all the bells and whistles that have been added and I am ready to upgrade. PLUS Honda is a good brand of vehicle to own.

We are very satisfied with our purchase and the process was fairly easy and the Kristin was super helpful. I am sure we will be return customers.

Mike, in the service department is always helpful and does a great job. He is professional and gives me confidence in the work. The whole service department takes good care of the customers.

Everyone we dealt with was polite and very helpful. They were very interested in what we wanted and were able to make it happen!

I got an oil change at Cov Pike Honda yesterday afternoon from 3:40 until 5:20 and was told it would take one hour and 10 mins. After one hour and 20 mins I was told that there was someone in front of me and they had started to drain the oil out. So it took an additional 20 mins or so. And I stayed there a total of an hour and 40 mins for just an oil change. Is there just one mechanic working over there? Guess I will go back to Wolfchase next time. At least they have a shuttle so I'm not completely wasting my time - and alot of it just for an oil change!

My experience was easy, and Terrance along with his team were awesome.

Thank you Rizwan and Steve! You guys made the car buying experience so easy and enjoyable for this first time buyer! Definitely will keep y’all in mind in the future and recommend you to others! Love my new-to-me Honda Civic Hatchback!

The service writer was the best I?ve ever dealt with! Very professional!

I went in for an oil change and they got it knocked out quickly and easily.

When our car did not start in Memphis while on a road trip there, we got it jump started and told the battery was down. We drove to AutoNation. They greeted us like old customers, took our information, pointed us toward the waiting room and told us they would check our car and let us know. Very comfortable waiting area and we were there for only a short time. The service representative came to get us and told us our car was ready to go. They had checked the battery and it needed replacement which they did which was under warranty. The experience at AutoNation Honda was very pleasant, easy and professional. We would recommend AutoNation to anyone needed service for their Honda. Thank you AutoNation for helping us! Rex and Allene Donley

This is a great place to handle all of your automotive needs. We sell vehicles..service them and we have a huge network to help accommodate your needs. Super fun place to work too. Come see us..😁

Service rep said it would about an hour and a half to have the oil changed. I asked him about the status of my car after I had been there for two hours and he said he didn?t know what the status was. Amazingly ten minutes later my car was ready.

Great customer service .. professional staff. Warranty on vehicle. My son has a Honda and is very happy with the service department.

We were referred to Autonation thru our Costco new car offer. We met with Rizwan and we can?t say enough about how smooth our process went. We only had a limited time to spend and he worked quickly and efficiently! Trent, the sales manager was great to work with. The finance clerk did a great job also!

THIS PLACE TAKES ADVANTAGE OF THE ELDERLY. BEWARE. I've used the service department for a couple years now and felt like I could trust them. I sent my 80 year old mother with her "certified used" 2015 Honda Civic she purchased from the same lot in May. She drives a total of maybe 100 miles a week. They convinced her she needed $500 in Brake, Transmission, and Fuel service, all of which should have been done before she even purchased the car since it was "certified used." She is on a fixed income and they didn't even offer a discount for all the services they scammed her for. I've never had a problem with them when taking my vehicle in for service. Rest assured, they won't get her again. I'm not even sure at this point if I'll take any of my 3 vehicles back here for service. They should be ashamed of themselves taking advantage of old ladies!

My experience was a good one. David was extremely courteous. He did not pressure me to purchase anything. He answered all my questions and made me very comfortable when I finally decided to make my purchase.

Nothing unusual to report. All went according to schedule and I had updates as to when to expect my car to be ready.

This was my first visit to Autonation Honda Covington Pike and it did not disappoint. Andy was friendly, honest, and communicated thoroughly with me throughout the day on the status of my truck's service needs. I was also happily surprised that they offer a complimentary shuttle that drove me back to work so I did not have to wait there while my truck was being repaired. For any of my Honda needs, I will be returning here. The customer service is outstanding and the service was fairly priced. Do yourself a favor and ask for Andy when you visit!

Very friendly and competent process, led by Andy. Really quick turnaround. Really helped us out when the service light came on right at the start of a 2100 mi. Road trip. Lifesaver! Thanks so much !

Everything was done in a professional and concerned manner. The courtesy car driver was a careful driver.

Thanks Mike for a job well done at Covington Pike.

A pleasant experience, the best I've had in my car buying history.

I would never recommend this place to anyone. I worked with a Salesman who agreed on a deal and backed off of the deal in the next few minutes. The reasons provided by him was ridiculous.

Car buying should always be made as simple and pleasent as we experienced here. From start to finish.

Nice people ,no haggling ,great experience, will be back ,and yes I have already recommended a friend or two and there will be more to come.?