The service advisors are always friendly and helpful

Came here looking for a used Honda after a not so great experience with another dealer we previously visited. Mr. Bill made sure we had a great experience from walking in to leaving with a great vehicle. The staff is very welcoming and trustworthy, unlike some other dealerships. Highly recommend!

Very friendly and easy to deal with!

Very nice and courtesy. Will always recommend

Very friendly and fast staff

Rizwan was the best! Talked to him one morning after searching all over and haggling with other salesman. Bought from him that afternoon. He made the process as easy as can be. Thank You Rizwan!

When I met Tremaine he answered all of my questions went over every thing from in the trunk to under the hood showed me how to operate a new car being a Senior woman I felt his sincerity and love for his position I give 5 stars to him and I am enjoying my Honda cr-v thanks for all your help

Excellent

I recently purchased a 2020 Honda Passport from this location. This was my first time buying a car solely on my own and David Howell and Scott Alexander made the process run smoothly! Originally I started off inquiring about the car online, David was there to answer all my questions promptly and no matter how many times I called him he always had patience and answered the phone right away! When it came to finally purchasing the car, Scott was very helpful in getting me the right warranties and making sure I was covered from a financial stand point. Overall, Autonation Honda has been an amazing experience and I couldn't ask for a better first car, better salesman, or better finance specialist! Thank you so much!!!

Cayce was phenomenal!! Very helpful and happy to serve me. I will definitely bring my car back

Casey was the individual who assisted me on my visit to Honda Nation on Covington Pike . She was informative, thorough and friendly. She looked for ways to save me money which I highly appreciated .

I commend AutoNation Honda on Covington Pike for their dedicated service to customers. I have always had my CR-V serviced at this dealership and have always had a great experience. I have gotten to know many of the people in the Service Dept. and they all go out of their way to make sure the customer is completely satisfied.

I received great customer service. The representative was very professional, knowledgeable, and all around helpful.

The staff are great, but they have jacked the price for an oil change,and that ain't Wright. Maybe I will have to go somewhere else to get an oil change done. Mind you I do an oil change once a month, cause I run the van alot.

I have had nothing but 5-star service on the showroom and Service Department!

The people there are very great!!! They will do anything to help you out and make sure you go home with what you want!

Car was serviced even though I did not have an appointment.

Deserves no stars. We made an appointment to see a car. The email response said the car was reserved for us. Got there at our appointment time only to be told that the car sold a few minutes ago. Terrible customer service.

The Manager name Trent was great! he even came out on my way out to show us his gratitude for doing business with them. " That is superior customer service!" Then earned my long term loyalty for sure ;'D

Everything was great, but I’m taking one star off because when I went to go pick up my car, they didn’t pull it around like they normally do. I had to go searching in the service lot for my car. I found it thanks to the beeping for locking the doors.

Very good.. car tire repaired in little over an hour

Everyone there was friendly, professional, and very knowledgeable about the car I was interested in. After the sale, Bill explained the features in the car and walked me through setup before I left. I love my new Honda Accord.

I had an appointment at 7AM for an regular oil change with Kaycee and was there for over 2hrs. The adviser told me the technicians don't come in that early so why would Honda schedule people to come in that time? It seemed to me that they took walk-ins to work on before they got to my car. I also asked them to determine if I needed to replace lock cylinder since my key is starting to stick in the ignition but they didn't even check and I was told I would have to bring my car back and wait again even though they had my car for over 2hrs. The technician also proceeded to let the air out of the tires to car recommendation for 16 inch tires but I have specialty rims on my Honda with 18 inch tires which I don't understand how a technician couldn't tell the difference between the two so when I left I had to go put air in all my tires. I also told told Kaycee I had a 9AM appt which I was late for. I didn't get there till 9:40 because of Honda and it was like they didn't care. This was the first time this problem has happened since they have new staff. When I had other oil changes, it was 40 mins or less. They also didn't fill up all the fluids in my vehicle. I am very dissatisfied.

Made an appointment online and my car was serviced at the appointed time. They were friendly and quick.

Had routine service on my Ridgeline yesterday. Service was fast and efficient. Vivid restrictions were in effect (masks and distancing). In and out in an hour,

The customer service representatives are excellent and seem to be knowledgeable BUT the wait times are atrocious. My appointment for oil change, tire rotation and ac inspection was at 9AM and I had no choice but to wait there for my vehicle. I did not leave until 2PM. To make matters worse when I pulled out of the parking lot my car was making awful knocking and squealing noises that it wasn’t making when I went in for service. I went back and they made some adjustments and all is well now but they should have never let it come back to me that way. It’s a lack of caring on the technicians part in my opinion. Although they corrected the issue I will go elsewhere for my vehicles needs in the future.

Quick service, reasonable prices.

Long wait, customer service not good.

I purchased my car last week and my salesperson was awesome!! David Howell is his name and he works in internet sales. He is absolutely the best. He was very helpful and he helped me get the car I wanted. I definitely recommend you visit him if you're looking to purchase a car!!

Everyone involved took great care of me and my car. It was more like going to a friends garage and getting work done. Not only was the work top notch, but the prices were reasonable too!

Great experience, great service, in and out fast. Had a check engine light come on . So brought it in for service and they checked everything out.

As always, my experience at AutoNation Honda Covington Pike was uneventful. The staff were both professional and courteous. My repair was a two day process (part ordered), and Josh made sure everything was taken care of. Fortunately for me, I live close by, which made the process run even more smoothly. I hope that AutoNation will continue to provide the amazing service they have always been known for.

Service department front desk needs people skills just rude...service was great on vehicle...

Shopped around and they gave me the most for my trade-in beating the competitors by a few thousand. I honestly got the feeling everyone had a sincere vested interest in getting me the best deal. There were no hard sales tactics. They were transparent and forthcoming with the amounts, interest rates, and payment amount and terms. It was an overall really good experience. I’m loving my vehicle. I plan on using them to service it also.

It's always a pleasant experience when coming here. As with any mechanic or shop, always make sure to double check the services they suggest you need. They are quick to give a long list of services your car needs.

Always receive excellent service in a timely manner.

After making an appointment, the dealer was unable to keep it. They told us they were under staffed and Friday is too busy a day to work on our vehicle. We were told multiple times they don't have enough workers, which seems to be a complaint for the management, not to your customer. When asked when the car would be ready if we left it overnight, the answer was - we do not known, most likely in a few days. Mind you the service department set the schedule, not us the customer. Surely the shop manager knew there were not enough techs to work on vehicles to keep scheduling repairs. Also, if Friday is a bad day why would you schedule for customers to arrive only to turn them away? We have used this location many years but the last year or so has been poor at best. Would recommend another Honda dealer.

Dealer scheduled an appointment for repairs but was unable to honor it. We were told multiple times they had staffing issues and Friday is too busy for them to see all the vehicles brought in. First off, do not complain to your customers about staffing issues - quite unprofessional and, franky, not our problem. Secondly, why did you schedule the car for repairs on a day you typically are overwhelmed? We offered an array of days and that was the day the dealer picked despite knowing Fridays are a poor selection. Since our appointment couldn't be honored, we were asked if we could just leave the vehicle. When asked how long they would need the car we were told oh, two, three days. This was our favorite Honda dealership but now we will be taking our Honda somewhere else for servicing. Autonation needs to step up their game.

The Mega dealer Automation has refined the car buying and delivery process. No pressure and treating the buyer with respect.

Good place to car shop

Our 2014 Honda Odyssey broke down on the interstate late Thursday night. We had it towed across the street from this service center. We couldn't park it in the Honda lot because the gates are closed. So early the next morning we got to Josh Lee in the service dept only to be told we would need to call a second tow truck so they could tow it across five lanes of traffic. Not what we wanted to hear, but Josh gave no other options. We asked if once it was towed, could he maybe diagnosis the problem. This was at 11 am on a Friday. His response: "Maybe. But I don't know for sure. I don't even know if I have parts for a 2014 year model as we only keep 2015 up." Total frustration, but still. What options did we have. We were from Arkansas and had no idea where to take it. We agreed to pay for a tow truck and left the dealership headed back to our hotel. AT 430 that afternoon Josh called us to tell us that the tow truck had come but couldn't find our vehicle. It was LITERALLY across the street. unlocked and in neutral waiting on the tow truck who never could find it. I called the tow truck company myself at that point (after getting the number from the Honda place). Wayne (the tow guy) told me he had been told by Josh to get it at 830 am the following morning. So overnight, my van sat in the driveway of businesses, blocking their drive. The following morning I called Wayne at 830 am to see if my car had been found and towed to Honda only for him to say, "Did the honda place not call you? Your car is missing." Turns out my car was towed by a used car dealer because it was in his drive. He ended up fixing my van. I don't know what we would have done without him. Because Josh and AutoNation Service Department DID NOT HELP AT ALL. to top it all of, when i called Josh after realizing my car was gone and filing a report with the memphis police department, HE HUNG UP ON ME. told me he didn't have to listen to my complaints. i will not stop here. i have already spoken with someone at american honda and have filed a report with them regarding Josh. if you buy a car here, fine. but whatever you do, DO NOT SERVICE YOUR VEHICLE HERE.

Our 2014 Honda Odyssey broke down on the interstate late Thursday night. We had it towed across the street from this service center. We couldn't park it in the Honda lot because the gates are closed. So early the next morning we got to Josh Lee in the service dept only to be told we would need to call a second tow truck so they could tow it across five lanes of traffic. Not what we wanted to hear, but Josh gave no other options. We asked if once it was towed, could he maybe diagnosis the problem. This was at 11 am on a Friday. His response: "Maybe. But I don't know for sure. I don't even know if I have parts for a 2014 year model as we only keep 2015 up." Total frustration, but still. What options did we have. We were from Arkansas and had no idea where to take it. We agreed to pay for a tow truck and left the dealership headed back to our hotel. AT 430 that afternoon Josh called us to tell us that the tow truck had come but couldn't find our vehicle. It was LITERALLY across the street. unlocked and in neutral waiting on the tow truck who never could find it. I called the tow truck company myself at that point (after getting the number from the Honda place). Wayne (the tow guy) told me he had been told by Josh to get it at 830 am the following morning. So overnight, my van sat in the driveway of businesses, blocking their drive. The following morning I called Wayne at 830 am to see if my car had been found and towed to Honda only for him to say, "Did the honda place not call you? Your car is missing." Turns out my car was towed by a used car dealer because it was in his drive. He ended up fixing my van. I don't know what we would have done without him. Because Josh and AutoNation Service Department DID NOT HELP AT ALL. to top it all of, when i called Josh after realizing my car was gone and filing a report with the memphis police department, HE HUNG UP ON ME. told me he didn't have to listen to my complaints. i will not stop here. i have already spoken with someone at american honda and have filed a report with them regarding Josh. if you buy a car here, fine. but whatever you do, DO NOT SERVICE YOUR VEHICLE HERE.

Don't repair your car to this location

Service is always excellent!

They team at auto nation helped me find the exact car I was looking for. Thank you.

Service is a trap. Never go there

Made the process easy. I got a good deal at a fair price. In and out with my new truck in three hours. The only negative was the detail job on my truck was not very good. Would shop there again.

Mike was awesome! He handled a problem tire for me at the last minute and treated me excellent customer service experience!

They provided excellent service and very quick to access that the tire was beyond repair. So glad I had road hazard insurance with my tires.

I went to do the oil change and they take 6 hours and bad coustumer service

Easy, smooth, enjoyable!

Very friendly and professional service.

I was pleased with the process it didn?t take all day for me to finish the process.

My technician Josh was amazing. He answered all of my questions. Was friendly. And someone I would take my vehicle to anytime. He even helped get my car back to me sooner than expected due to a family emergency. Thank you Josh!

Excellent service! Honda Covington Pike team is the best, I would highly recommend using this location!

This company worked well with my purchase of 2017 Chevy Cruz. Great public relations with all individuals.

I really liked David Howell, the salesman of my new car. Then you go in with the business manager who tries to sell you a lot of other “plans,” and I did fall for it. I was told that my Vehicle Protection Plan covered ANY little dings or bumps on the car. Well, the paint on my new car is actually chipping off for no obvious reason. But guess what. That little problem is not covered! I have called AutoNation twice to speak to someone about it and twice I was told that “they” were busy and would call me. The first afternoon, I stayed home to wait for their call. Never called. I was told the same thing today. Again, no call returned. And I would rate the service department as below average or poor. I even sent an email to the service department manager explaining that I felt it was irresponsible for not a single one of the staff to bearing a mask, and it showed that they really cared very little for their customers. That, too, was totally ignored. I won’t ever buy a car here again. I am certain that there are other cars that I will enjoy just as much.

Today, I cannot recommend AutoNation Honda Covington Pike service. I called about replacing a genuine Honda battery under warranty and asked how soon they could get me in.They made a 9:00 appointment for me, but when I got there they told me it would take two hours to swap the battery out. If they had told me that on the phone, I would have gone to Costco and bought a battery and swapped it out myself. Also, I had to pay $30 for labor on the battery under warranty. I figured I would have to pay a pro rated fee, but it is the two hour wait and labor fee that got me. The labor fee, pro rated charge, and two hour wait (with an appointment)... I could have bought the battery for less at Costco and saved myself time and Money! Honda, there’s no sense in making appointments and then making the customer wait two hours beyond their appointment time.

I came into the service center with a damaged tire. They were pretty busy but I was impressed that I still didn't wait for service; the team worked efficiently together to make sure that everyone was being taken care of. It was impressive. They were knowledgeable and helped me, someone who doesn't know anything about cars, to understand the issue I came in for as well as a few other things I had been wondering about. They serviced my vehicle and I was in and out in under an hour, even with the high customer volume they were dealing with. I would absolutely recommend this location to others. Best service experience I've had. Edit: Went in recently and received the same excellent service I've come to expect. My only concern, however, is that workers were not wearing masks.

My wife and I, including my kids, couldn’t be happier with the deal and customer service that I got at Autonation Honda Covington Pike. They worked for days on our deal making sure that we had exactly what we wanted. Rizwan had arranged to have the test drive set up for my wife while I was out of town and gave her excellent treatment. We traded up 8 years newer on an Odyssey EX-L w/ Navi & RES. I couldn’t believe how much had changed in those 8 years. My kids can’t wait to go on trips now. I’m excited to make memories in this van with my family. And it’s all thanks to Rizwan. He was very interactive with my kids and was very professional throughout the deal itself. He is very talented with his product knowledge. Hats off to Rizwan, John Barnes, Trent Dorsey and Phillip Hathcock for a top notch deal.

Excellent service I will recommend him to everyone

Received a great deal. Paperwork done correctly. Friendly, courteous staff. Pleased so far with the vehicle we purchased. Car was clean. No problems to complain about.

Great customer service!

I've only ever gone to this location for my oil changes on my 2016 Honda HRV and always worked with Mike. For every encounter up until the very last one, he's been on top of things, informative, and friendly. When I got there to drop off my car, there was a wait due to technical issues with the printer/computer. No biggie, I was next in line. Then another gentleman comes in after me. I came in through the bay door and he came in through the side door. Normally, I would think this is why he noticed the man before me, but I was acknowledged upon entering the building. Mike decided to take care of this gentleman before me even though I was clearly there first. I let it go, no need to cause a scene. I dropped off my car for an oil change and left. A couple hours later, Mike called to inform me of some additional work that needed to be done. No big deal, I agreed. He told me it would be about an additional hour and that he'd call back to let me know it was ready. Well 2 hours went by and I heard nothing. I usually don't like to return early for car service because anything could happen that may elongate my wait. So instead of just showing up, I decided to call the personal line he provided. I called twice (about 10 minutes apart) but no answer. I decided to call the service department to check on the status of my car, which was when I found out it'd been ready that entire time I was waiting. Communication and customer service could have been better this time around.

I appreciated the friendly nature and quality of service provided on my vehicle. I did not appreciate the discrepancy in cost. I asked to have my brakes and oil changed, and told it would be done by end of day. Later in the day I was called and told they’d need another day due to an issue caused by my previous brake servicer. I completely understood and thanked them for the update. My only request was to call me with the cost when services were complete, because the delay in pickup would require me to send someone else to collect my car. The next day I was called and told that my car was ready for pickup and would be $660. Somehow when my parents went to collect the vehicle it was now $988...The work had been done so I accept the price, but it is unprofessional to have such a huge discrepancy in cost when calling ahead vs. in-person.

Excellent service.

Went here to trade in one CR-V for another and it was a very good experience. They were very conscious of social distancing, masks and had plenty of hand sanitizers available. Rizwan is an excellent salesman and was very helpful in explaining everything. The finance guy, Scott I believe, was also very friendly and patient. The sales manager stepped in when needed as well to help out. We kept them there late but they did not rush the process. I highly recommend this dealership.

Awful and inconvenient experience! I scheduled a service appointment earlier in the week for Friday, June 19. The young lady who scheduled the appointment originally scheduled my appointment for Thursday. She informed me that I would need to leave my car with them. I told her I could not leave my car as I was driving in from another state. I also informed her that I did not have anyone to pick me up. As a result, she informed me that I should bring my car on Friday and to be there at 7:00 a.m. to avoid an extended wait. On Friday, my son and I arrived at AutoNation Covington Pike prepared to wait for our car to be serviced, only to learn that I could not get my car serviced unless I left it with them. Again, I had driven in (over an hour) from another state with no one to pick me up. Josh was friendly; however, despite my explanation, he insisted that I leave my car with them. I was not able to leave my car so my son and I left without receiving service to our car. Management was not available to assist.

It was very easy to use the website to make an appointment. I made my appointment for early in the morning and waited on my vehicle. It did not take long to service my vehicle and everyone was friendly and helpful.

Josh was friendly and Efficient

I was surprised the dealer quit offering the sanitizing for the car interior after completing the service. I was told it was now 29.95. I would think after paying over $250.00 for getting my car serviced, this should have been done at no charge. I can see if someone just came in to only have that done, but really, as much money as your customer's spend with you, this should be done with no charge.

Worst service ever! First of all, I had a coupon that was for 25% off all services and repairs. It had been mailed to me by AutoNation. I took my car in on June 15, and I was told that they weren't honoring the coupon anymore even though it expired on June 30. Once I pointed out that it didn't expire for 15 more days, he agreed to honor it. I asked them to do 4 things: replace the tires, replace the AC fan, change the oil, and replace a blown taillight. He called me the next day and told me that I needed all of that plus a new drive belt and all the systems flushed. I agreed, and he quoted me the price. He told me it would be ready that day and that he would call me. I took my rental car back and then got a ride over there, and realized that my car was ready and he had never called me. He rushed me through signing the paperwork but didn't explain anything to me. The price was about 400 more than I agreed to. When I got in my car, it REEKED of smoke. I get that people smoke, but if you smoke enough that it lingers in a vehicle when you leave it, that's a problem. They also ripped my keychain, and offered no apologies for that. To top it off, I get home and my check engine light comes on. I called back and he told me that he could scan it and see why the light was on, but that it would be a separate expense. I will never in my life take my vehicle to another AutoNation ever again. Only gave it one star because zero stars isn't an option.

Worst experience I've ever had! They didn't call and tell me my car was finished, they smoked in my vehicle and it reeked when I picked it up, they ruined my keychain, the price they quoted me was less than what they ended up charging me. And they didn't even explain anything to me when I picked up my vehicle. To top it off, as soon as I got home, my check engine light came on, and when I called back, they told me that I had driven it off the lot so it would be an extra expense. This isn't a dealership, it's a stealership. Never again will they service my vehicle.

Everyone was very professional and kind. Services was great

Excellent service to keep my Honda CRV running as it should.

Customer service was good, would recommend to family or friend.

I love doing business with them especially With Kristin, Ron, and Rizwan. They all made sure I was well taken care of through any situation on both my cars I had!!!!! I’ll recommend those 3 people to do business with.

Excellent service, I had to have a tire replaced. I visited the service center Friday afternoon 06/12/20

Please share - Do NOT buy a vehicle from AutoNation Honda on Covington Pike They have you sign bogus documents on mileage & will not honor their return policy. #bogus #falsedocuments #nointergrity

I’ve always had an amazing experience at AutoNation on Covington Pike. From car purchasing to service, they have been great and I would recommend them to anyone.

The sevice time was quick and the waiting area was sanitized and clean.

Best buying experience in 50 years of car purchasing!

AutoNation Honda is the designated dealership for the Costco Auto Buying program which I utilized for my purchase. The sales rep I dealt with was David Howell. He was knowledgeable about the program and the discounts included on accessories as well as the many features of the car. And he was friendly and personable. I am the proud owner of a new CR-V at what I feel was a good price. The financing portion also went very well. Took about 30 minutes and got a great rate. I have used this dealership many times over the years and never been disappointed.

I love these people! From Jennifer at the front desk to Terrance Wilkins-Sales Consultant to Finance (Elijah Taylor) and Management (Robert Dorsey) these folks are simple the best!!!! Jennifer is a sweetheart and is on top of her game with tags and title information. The whole staff is just genuinely friendly. Several years ago, I visited another Honda dealership to make a purchase; customer service was awful, and employees were very unprofessional. I left that store and went straight to AutoNation Honda Covington Pike were customer service has always been at its best! I have bought 4 cars from AutoNation Honda Covington Pike and would NOT go anywhere else. My car buying experience have been seamless each and every time thanks to Mr. Terrance Wilkins! I am treated like family whether I am making a car purchase or there for a service appointment. Are you looking for an awesome car buying experience? Mr. Terrance Wilkins is your guy!!! ~ I am not paid nor will I receive any gifts or prizes for this review. This is my honest review! ~ I am glad to be apart of the AutoNation Honda Covington Pike Family!

Yes,amazing experience with your sales team and mr Rizwan he did good job thanks.

Good experience. Staff was courteous and efficient.

Looking for online for a nice used car. Super nice staff.fast response and fast emails for financing. I got contacted by a sales rep and a email from the GM.

I always receive great customer service from the service department whenever I go. Everyone always has a good attitude. The waiting area is always clean. My problems are resolved in a timely manner and if the repairs are lengthy I am notified immediately.

Fast and professional with the service I received.

excellent service anything i need or questions I have concerning my car they always take the time out to help and assist me in anyway!

The Service at AutoNation Honda Covington Pike is always second to none! I have been a customer since 2013 and I have never once been dissatisfied with the treatment I receive when I take my car in for servicing or whatever. Kudos to the entire Team!!!

Rizwan Khawaja, Sales Associate was incredible as was his manager. This was one of easiest and best experiences I have had purchasing a new car. This car was for my mom in TN and I am located in Texas, but the online constant communication and timely correspondence made the deal convenient and added to the decision to purchase from this dealership. The second part of the experience, my mom lives about hour and 1/2 from the dealership and Rizwan delivered the car in person to her home so she did not have to come to the dealership. This made a huge difference and my mom is extremely happy with her new car.

I always enjoy my experience at Honda on Covington Pike.

They have always taken good care of my vehicle and myself. Their customer service is friendly and the service is efficient. I don’t go anywhere else to get my car repaired. Thanks Autonation Covington Pike for a solid 5 years and hopefully, more to come.

Excellent experience again at Honda. They did a thorough job and as always the representative explained what they would do and then what was found during the inspection. I always take my car to AutoNation.

Comfortable, room to look around and help yourself to some coffee, bathrooms clean, sanitary taken serious, they offer gloves.

With everything going on in the world today, Honda brought a sense of things are getting better. Needed my oil changed and was accomplished in minimum time, and then I was on my way. Thanks Honda !!!!

I bought a 2005 Mazda 3 in December of 2019 from the used car dealership at AutoNation Honda on Covington Pike. Here has been my experience: I found the car's listing on one of the car sites, I can't remember which one. I went by to look at it and the salesman (real nice middle eastern guy) explained that it was waiting to have the speed sensor replaced, but since it was a manual he agreed to let me drive it just around the block, so that was cool. It was everything I was looking for and I instantly fell in love with it. I told him that I wanted to put a deposit down to have them reserve it for me so it would be removed from the listings while I waited for the part to be replaced so I could test drive it at higher speeds. The sales manager that was working that night, Joe Carter, didn't require me to put any money down but he did claim to reserve it. Although, I did continue to see it listed on the other websites. Another lie he told me was that I was basically guaranteed financing, which I guess wasn't exactly a lie. None of the banks would finance the car because it wasn't worth what they were charging for it and the banks would only finance a minimum of $5k. I had $3k saved up. They did eventually call me with a bank's offer to finance it at something stupid like 21% interest! I told them no thank you and sadly walked away from MY car with my head hanging low. A couple weeks went by and no one bought her so I got an email from that night salesman guy (not the manager) saying the price had been reduced to $4000. I still didn't have enough to cover the cost and taxes, but after some rallying on my part I managed to get the difference needed made available to me. I emailed the sales guy and told him I wanted to buy it. They were still waiting for the part to be replaced so I had to wait like another week for them to finally do it. When they said it was ready I went in but the sales guy I had been working with wasn't in that day and unfortunately it was my only day off. So instead Joe the manager had another sales guy help me. This guy was a big young black guy who was unprofessional and immature. He was upset because it was almost closing time and when Joe the manager told him to go get some form that was needed for me to sign, the guy just straight dipped! He went home and left me just sitting there. After like 30 minutes I went up to Joe and was like..."umm, where's your guy?" And can you believe that guy didn't get fired?! Anyway, so Joe the manager had another sales guy come help me (because apparently it takes a village to sell me a car). This guy was a real nice older black gentleman. I wish I could remember his name because he is really the only good part of my whole experience simply because of his genuine kindness. So he finished my paperwork and I happily drove away. That's just part one. Part two is all about my ordeal getting a key fob for the car. It didn't have any, even though those cars came with them originally. I thought they should include them automatically with the sale of the car, but Joe the manager wasn't being too cooperative. Well, after his sales guy left me sitting there I told him he needs to give me a key fob now just for my trouble. Tbh, I should have gotten a lot more than one key fob for being walked out on. Like I said, the key fob should have been included imo. What they should have given me is oil changes for a year! So you think that is the end of my experience with them, right? Nope. It took me like 2 months, several failed attempts by their contractor, and many phone calls and emails from me just to get ONE key fob. They didn't even give me two. Aside from that, I love my car. It runs great (which has nothing to do with the dealership and everything to do with the previous owner). I would NOT recommend this place, but if you see your car listed there don't not go, just go with fair warning that this place is ridiculously unprofessional.

They staff was very friendly and got me out in a timely manner

I had issue starting out with my buying process, got the run around at the beginning, but the dealership redeemed itself later on. The vehicle was deliver to my home and paperwork was completed as well there to protect our safety due to COVID 19.

The 2020 Honda CRV Hybrid Touring improved the already outstanding CRV Touring model. We traded a 2017 CRV Touring AWD which was trouble free for over 32,000 miles. We are impressed at the Hybrids improvement over the 1.5 liter tubro. It feel far more confident and is quieter than the 1.5. Honda has hit a Home Run with this new model!

Repairs and maintenance were well explained, the job was well done

This is 10th Honda from Covington Pike Honda. The General Manager (Mr. Hathcock) and Mr. Joe Carter were extremely helpful. I am 100% satisfied.

I had a great experience with AutoNation. Super nice and fast quality service. I will certainly return and stay Honda Certified. Thanks.

I had my car serviced and 3 weeks later found that the oil cap was left off. Oil was everywhere under my hood. The service manager did not apologize and was very rude. I feel like I left my car with a shade tree mechanic. If you can’t get a simple oil change right, I would never trust Autonation Covington Pike with a major repair. I am highly disappointed and will never trust this location ever again.

I got my second oil change on my brand new car and 3 weeks later found that the oil cap had not been put on . Oil was everywhere under my hood. The service manager was not apologetic and now I feel like my new car is ruined, although Auto Nation Covington Pike ?claim ? everything is ok. I don?t expect this typic of novice neglect from a Honda dealership. The GM did not return my call either. I will NEVER get my car serviced at this location again!

They have great service.. I will be telling people about them ..They have fast service..and they even disinfected my car. In times like these that is a plus. Give them a call .you wont regreat it

Everyone was so quick to help.. Great Customer Service!!!

The customer service was good............................................................

Since I purchase my car i have not had the best experience with customer service at AutoNation. The person who assisted me yesterday was wonderful, he was working the desk by himself and had a great attitude, his customer service was wonderful. this is the first time having service done on my car that i really did not have an issue and felt like someone cared about me as a customer. Auto Nation need to hire more people like him to work with their customers he gave me the respect and the attention customers should receive from a company they a doing business with no matter who they are.

5 star i am very comfortable with their service for many years

Professional. Helpful. Timely. Answered my questions fully. Thank you.

It was time for an oil change and maintenance. Great service, fast and thorough. Friendly and helpful. We would highly recommend them.

It was time for an oil change and maintenance. Great service, fast and thorough. Friendly and helpful. We would highly recommend them.

I have leased vehicles twice in the last 6 months from AutoNation. Both times were great experiences with helpful, courteous sales reps and efficient finance management. Highly recommend this dealership for anyone looking for a new vehicle

Excellent service

Walter and Mr Wood delivered impeccable service! I went in thinking used and they put me in NEW while making sure to help me get to the monthly payment that I could work with. They both showed great patience through my indecisiveness. #CustomerForLife

Once again a 2 hour wait for a scheduled oil change and air filter change! I was charged an additional $15 for a “shop fee” to put in an engine and a cabin air filter that no one told me about at the beginning of the service. I have the tire warranty but they said I didn’t need the tire with the gouge in it fixed and as soon as I left, the tire light was on. I am back here now so we will see how long I have to wait this time. I have never been so thankful to have my last “free” oil change done! This has been my experience EVERY time I have come to have my car serviced here. Justin was my salesperson and he couldn’t have cared less about my issues. Update-30 more minutes and they send in a girl to tell me they “just forgot to recalibrate the tires”. Neither the service person nor the service manager ever said a word. The worst customer service I’ve experienced in a while.

Great experience. Quality care. Salesman was courteous and have car waiting when we arrived. Observed Social distancing, while providing prompt service.

I take my CRV every 6 months for maintenance, this is the second time I had ask for synthetic oil in my car and got regular oil. The first time when I caught that it was not synthetic , I was told to bring it back in and they would change at no cost. this time when I questioned , he told me that was the oil that they put in that year and model of CRV. I have had the car 12 years and purchased new and know what type oil has been used. Even the window sticker said to replace the first of May. So I know it is not synthetic oil as I have only had to have it changed twice a year. I know I don't understand much about cars, but know for the cheap price of the change it was not synthetic. I questioned when I paid before leaving, and then when I looked at the service sheet. I know what was put in. I called and was told the same story that is what they use in that make and model.

They had a good selection to choose from and made the process very easy .Great customer service. I would recommend Auto Nation to anyone looking to buy a car.

Nice customer service.

Very friendly staff.

Efficient and straightforward service recommendations

Awesome and Amazing deal!

Terrance is the Man!

Parts Dept is very helpful

Mike at AutoNation Honda on Covington Pike is very professional and his people skills is awesome!!

Oil change great service nice hospitality

We had car trouble while in Memphis on our way home to Illinois. I called AutoNation looking for help. They got us in right away, fixed it and advised us on how to avoid this problem in the future. Very helpful, will go to them again if we are in the area needing help in the future.

The service I needed was done without an appointment. I did not have to wait a long time. Car is running very smoothly.

I Enjoyed my experience and made a new friend also. Overall I walked away feeling like I got a steel and not feeling like I was stole from or tricked Scott Alexander made it a great experience.

Dropped off car a day early for a next morning appointment and they were able to complete the recall repairs the day I dropped it off. Fantastic service and a pleasure to work with.

I Enjoyed my experience and made a new friend also. Overall I walked away feeling like I got a steel and not feeling like I was stole from or tricked Scott Alexander made it a great experience.

Had my oil changed yesterday and the service was GREAT! I got there around 4:30 and was out of there before 5:30. The young man that took care of me was very good. Before they would do additional work on my car he would ask me. He brought out the air filter and showed me that it needed changing but he just asked me if I wanted to change it today. Great service! I love AutoNation Honda and my new honda.

It was great they always treat me good!

I do not like this location. I was cheated out of my money purchasing a battery with a 100 month warranty. Battery defected and they wouldn't exchange it. They expected me to pay a prorated cost twice. I only had the battery from January 25 to February 23. Jay the service manager and the rest of service techs are trained to lie.

Mike is a very professional salesman. He lets me know what is going on with my car.Mike cares about his customers

Overall satisfied with car repair services and customer services

Good service didn’t have to wait long.

Douglas greeted me when I arrived. He explained the Honda Odyssey recall process. He told me of the time frame of the repair and guided me to the waiting room. He was very helpful and gave great customer service!

Good service. NO way.

It is a friendly environment and very clean place! Mike is amazing when i go to him he explains everything he goes over and beyond!

Helped me get my car thru the finance company.

I have been in the Honda Family since 2015 . I bought my oldest daughter her first car 2015 Honda Civic Lx, and then I talked my mom into going there in 2018 She purchased A 2017 Honda Civic Lx then in March of 2019 I went and Purchased my 2019 Honda Civic Lx ,but I came back in February of 2020 and traded it in for a bigger car since my family had grew when my daughter had my granddaughter .So I purchased the 2020 Honda Accord Sedan Lx . I’m just so blessed to have Met Mr Terrance Wilkins through his cousin Mr Marvin Campbell two great guys and salesmen. 😍😍. Mr Ron 😍the finance guy has a piece of my heart as well for his due diligence on a speedy process done so well. Mr Rizwan also is tugging at my heart I just met him this time when buying the Accord and he is a great salesman too 😍.

I recommend them for getting the job done . If they can help you get ready for much Love being shown. I’m proud to be a part of the Honda family.

Brought my Odyssey in for 5,000 mile service and was told there were recalls on the vehicle. Still out in less than 2 hours.

I must honestly say this time in my purchasing a vehicle was Absolutely terrific.

Great plan to buy car. Used cost auto and loved it.

It was good experience... Though I didn't complete the business with them (I changed my mind to Toyota in last minute), I felt price is better than other local dealers and even better than one in Jonesboro, Arkansas. Internet sales manager Mr Trey was good, and helped to find a best deal for me. Will recommend this place for new Honda purchase (Accord/CRV).

Very satisfied with the product and the other service providers are busy but just wanted to make sure I have the correct email address for the occasion of the car.Rnyf envy I got to see the complete family at Honda.

I purchased my CRV new at AutoNation Honda Covington Pike in 2006. Fourteen years and 175,000 miles later and I have had no problems. I also have a Honda Accord that I bought new in 2005 from Covington Pike and have had no problems. I take both cars in for all-point inspections and let Covington Pike keep up with service histories. All I do is drive them.

Customer service was excellent and the work on my car was completed on good time.

Me Howell was great throughout the entire buying process.

Very pleased with Honda Employees and Service. I purchased my Honda there and have taken it there for serving since that time. Still drives like a new car.

AutoNation Honda on Covington Pike has always been great. Zack in service has always taken care of me. I leave feeling like I've been treated fairly.

The people in the service department are kind and efficient. I?m always feel as though I?m treated special.

Receptionist wasn?t too inviting. He was on his cell phone when we asked a question. We were still seeking clarity that we never received. I was told one thing over the phone, but in person I was told something different (about the vehicle?s issues) I called back to see about getting my car repaired, and none of my information was recorded in the history log. Therefore, they couldn?t quote me a price or tell me what the issues were. I paid $69.99 for a diagnostic test just for this. I love Honda; however, I won?t ever go back to the one on Covington Pike in Memphis, TN.

An excellent service writer, Doug Arnold, took care of the service of two of our vehicles and had them complete and out before lunch time. You can’t ask more than that.

My little family and I had a wonderful experience shopping at this location. Steve was kind and answered all my bothersome questions to put us at ease and Ron in the finance department helped us get the best rate and warranty despite the vehicle being up there in mileage. Highly recommended!

Work was done well; however, no one called to let us know when car was ready. We had to call. Asos after picking up car, I realized that a light was on and had to go back to dealer to get it reset.

Great Service, finaminal speed!

I love Autonation Honda. I've been buying cars from them for several years. Very friendly staff , pricing and maintenance.

We were treated awesomely from the moment we stepped on the premises. Everyone worked together as a team to make our buying experience as stress free as possible.

Good service, nice crew, met expectations, timely, helpful

Very pleased with my overall experience. Customer service very friendly and efficient.

Great service. In and out with no issues Oil change.

Great service

One of the sales guy told that he will be able to match a deal I got from another dealership and then when we went there he behaved so unprofessional and said that he would not be able to even get close to the deal... Very very unprofessional service!!!

I bought Honda Civic 2019 hatch bag 29 days back. Everything is working well except that the exhaust pipe has got rusted. I wonder why this problem is coming up with a brand new car.

The lady at the desk was very nice and helpful. She helped me with my issue

Helpful, friendly sales staff.

I received great customer service. The repairs were very pricey but the service was fine and people were nice. I take it there a lot for the oil change and tune up. But I wish they had better discounts for senior citizens and return customers.

Great Car! Great Staff! Great Experience! No pressure at all. I knew what I wanted and Walter went above and beyond to get it for me. I can’t sing his praises loud enough! Easiest car purchase I’ve ever made.

Very nice people. Great Service

Good Service. Thanks.

Mike was very professional and helpful as usual during my oil change appointments.

Mike was very professional and helpful as usual during my oil changes.

I have been coming and calling honda since November 17 about a warranty cancellation letter here it is December 30 and nothing has been done and it takes 6 to 8 weeks to be processed. And I've been told that it was sent off and it hasn't I'm very upset and will never but another Honda!

Great service as usual. This location has a good and friendly staff. My waiting time is good too.

I recommend AutoNation to all I know. I was greeted by Josh my Service Manager before I exited the car. He checks and recommends the different services my car needs never trying to "sell me" when I decline a service I do not feel is needed. The dealership has excellent mechanics and has always fixed my car in a timely manner. I trust the dealership and they are open to listening when I do not feel things are right. They strive to please customers so they feel they got the best parts and service at a fair price.

I waited on my car to have the oil changed and tires rotated. Took about 40 minutes, not bad. See you next time I have maintenance due.

I really like the service department. Professional and friendly.

Fast service. I dropped my vehicle off and they were done in no time

The Honda service employee who helped me was extremely professional. He understood what my car needed and provided great service!

Great staff, great service. Trey and Steve took great care of us. Everything went so smoothly. Great experience overall. I highly recommend.

Great service. I will be purchasing from Honda again in the future.

Outstanding service. Very friendly and efficient staff with great follow up. Won’t take my car anywhere else for service! Best dealership I’ve ever been to.

Great service and very patient. Free donuts, coffee, and wifi. I wish they have more outlets.

I was impressed by their efficiency, from dealing with many customers at once, to the knowledge and information they shared with me, to the repairs themselves. I was in and out in under an hour, learned a thing or two, and was comfortable the whole time. I would absolutely recommend this location to others. 10/10, great experience!

They did a Great job and they were fast. Also, it was easy to schedule.

I always have a great experience here. The staff is friendly and very helpful. Always a quick and easy process!

Great experience service was done in a timely manner

Doug, in the service department was very helpful. I own a high mileage Honda pilot, and he provided extra information on the tires, and recommendations/options. Thank you!

Called at 4:58pm and only wanted to get an ETA on my license plate so I was left on hold. Worst part is that I was left on hold for 50 minutes and received no information. Tried to call back and kept getting voicemail. When I purchased a car there, I was provided excellent service, but when I want to follow up... just poor service. Very unfortunate...I want to like them but feel like at this point they are only kind to people until they sell you a car. Edit 10:05 Much appreciated. I have no issue changing my review. Just need to understand if I am at fault for calling too late because I willing to accept fault, but your hours state 8:30pm. Was their something I have overlooked? Are there different hours for Sales department?

The service was excellent, all my questions were answered about the work done. The work was completed on time as well. I highly recommend AutoNation Honda Covington Pike for service work on Honda vehicles.

Fast and friendly

Very pleased with Doug, my Service Representative in the service dept.

They were very nice helping me find what I needed and insured me they inspected the car I got before i was up for sale, had lots of cars that were well recommended by car fax as well

Overall a very nice experience. Would have liked a quicker response to counteroffer , 3 days I thought was excessive, but overall very nice

My experience working with Kevin was awesome. He was very informative and cared about my needs. Between him and John and just everyone one there. I felt like I was talking with friends or family with the laughs and how much they care about their customers. If you need a vehicle please go see Kevin Walls he will make your car buying experience a great one.

Mike was my service guy today. He was very polite and explained everything to me about my car. Highly recommend this dealership and Mike

I got my Honda Civic in 2011, it still runs like new with no problems in December 2019. I dont need a new car now but whenever I do I will be returning to Dobbs Honda and nowhere else. Dobbs Honda was even nice enough to give me $900 trade-in value on my old car that literally broke down in their parking lot and wouldnt start—it had multiple problems with it that would have cost me $1200+ to fix. It was even leaking oil in their parking lot. The customer service at Dobbs Honda might not be for everyone but I give it 5 stars and they are always professional.

Great Service!

They’re definitely worried about just making a sale and not the customer. Miscommunication between employees on certain things. Had to follow up on some closing items about 2-3 times due to lack of communication. Was promised a check for window tinting and have been going back and forth for about 3 weeks about it. Trey Wilson informed me the check was ready and I showed up within 30 minutes to pick it up and no one had recollection of what I was talking about so he lied. I keep being asked for my drivers license and proof of residence to be mailed my tags when this information was given and discussed up front. Take your business elsewhere.

This is our second car from this dealership and we won?t buy a car anywhere else.

Doug in the service department was easy to communicate with and super helpful. Joe and Scott are always there to answer any of my questions in sales. All around a great experience!

The customer representative answered all of my questions to my satisfaction. They completed the service on my car as requested.

Rizwan and Ron made the process very easy. They are continuing to provide me with excellent customer service even though the purchase is already complete. Thank you guys!!!

Great service and an awesome place to do business.

I will never purchase another vehicle from this place, this customer service is trouble. I have purchased several vehicles in my lifetime for myself and my family and have never experienced trouble service that I have at Auto Nation on Covington Pike.

Service personnel was easy to work with. Explained what the issues were.

They were very helpful and friendly. My low tire pressure gauge was lit up when I picked my car up. I called back and he said to bring my car back and they would check it for me.

I purchased my car here in 2016, and have faithfully had it serviced by these folks since then. I have not gone anywhere else and wouldn?t unless I had to. They are friendly and truthful.

Great customer service.

Great experience!! You will most definitely leave off the lot with a car!! Very awesome people!!

Excellent customer service.

I took my car into AutoNation Honda Covington Pike for a winter tune up. I've bought 2 cars from them and have always used their service center for my car needs. Mike has been there as long as I've been going and is always friendly, helpful and takes time to explain what's going on and what I need to have done. It's great to see a familiar face every time I'm there and to not have to worry about whether I'm getting what I need or if I'm paying for something I really don't need. That's a level of trust you don't find every day. I will always go there!

The kindness and respect that's shown and the knowledge of the products (vehicles) they sell is noteworthy. Everyone is professional (Front desk, sales, customer service...) and I enjoy the atmospheresalesman (Terrance Wilks) is the greatest. After I purchased my 1st vehicle with him, I don't have to worry about anything. He knows what I like and he remembers. He calls, tells me about the new models, the incentives and all the bells and whistles that have been added and I am ready to upgrade. PLUS Honda is a good brand of vehicle to own.

I bought my Honda Civic from this location two years ago and I have always had my vehicle serviced here. I get prompt service any time I go in and the employees remember me by name.

We are very satisfied with our purchase and the process was fairly easy and the Kristin was super helpful. I am sure we will be return customers.

I always get great service from Covington Pike. In particular, from Mike Powell.

They screwed me over. Told me I didn’t have to pay my payment on a car I traded in that month because of the 10 day window I was in. Now it’s been a month and my car that I traded in is not paid off and the car I traded in is telling me if I don’t pay a payment my credit will be negatively affected. I was mislead in buying and trading in a car. I will never do business with this company again

Always a great job

Mike, in the service department is always helpful and does a great job. He is professional and gives me confidence in the work. The whole service department takes good care of the customers.

I recommend anyone that needs service on their Honda use Auto Nation Honda for service they are fast, reasonable and professional.

Everyone we dealt with was polite and very helpful. They were very interested in what we wanted and were able to make it happen!

Bill was very helpful.

Trey was super helpful and got me into the car I wanted at the lowest price around. We will definitely be back for our next car!

I got an oil change at Cov Pike Honda yesterday afternoon from 3:40 until 5:20 and was told it would take one hour and 10 mins. After one hour and 20 mins I was told that there was someone in front of me and they had started to drain the oil out. So it took an additional 20 mins or so. And I stayed there a total of an hour and 40 mins for just an oil change. Is there just one mechanic working over there? Guess I will go back to Wolfchase next time. At least they have a shuttle so I'm not completely wasting my time - and alot of it just for an oil change!

Great customer service and Awesome work. They fixed the problem on the first go round.

My experience was easy, and Terrance along with his team were awesome.

Thank you Rizwan and Steve! You guys made the car buying experience so easy and enjoyable for this first time buyer! Definitely will keep y’all in mind in the future and recommend you to others! Love my new-to-me Honda Civic Hatchback!

The service writer was the best I?ve ever dealt with! Very professional!

I went in for an oil change and they got it knocked out quickly and easily.

When our car did not start in Memphis while on a road trip there, we got it jump started and told the battery was down. We drove to AutoNation. They greeted us like old customers, took our information, pointed us toward the waiting room and told us they would check our car and let us know. Very comfortable waiting area and we were there for only a short time. The service representative came to get us and told us our car was ready to go. They had checked the battery and it needed replacement which they did which was under warranty. The experience at AutoNation Honda was very pleasant, easy and professional. We would recommend AutoNation to anyone needed service for their Honda. Thank you AutoNation for helping us! Rex and Allene Donley

Great service!

The customer service was top notch, but as far as the technicians, they claimed they did a multi point "inspection" but one of the things they "checked" was wrong, they said everything was great and needed no attention but my windshield wiper fluid reservoir is busted and won't hold fluid, but according the the inspection sheet, it was looked at and was fine. The brush guard under the vehicle was broken recently, and no mention of that. I feel like if you say you are going to "inspect" a vehicle make sure you actually do it. Again, customer service reps were great, the technicians dropped the ball.

This is a great place to handle all of your automotive needs. We sell vehicles..service them and we have a huge network to help accommodate your needs. Super fun place to work too. Come see us..😁

Service rep said it would about an hour and a half to have the oil changed. I asked him about the status of my car after I had been there for two hours and he said he didn?t know what the status was. Amazingly ten minutes later my car was ready.

Waited 8 hours to get a car battery placed with an appointment. Horrible!

Great customer service .. professional staff. Warranty on vehicle. My son has a Honda and is very happy with the service department.

Great service!

We were referred to Autonation thru our Costco new car offer. We met with Rizwan and we can?t say enough about how smooth our process went. We only had a limited time to spend and he worked quickly and efficiently! Trent, the sales manager was great to work with. The finance clerk did a great job also!

I visited Auto Nation on September 2nd after my 12 year relationship with my Black Beauti came to an end😔. I looked online the night before and found a 2017 Honda Civic EX and fell in love 😍. I did a inquiry to make sure the car was available and waited. The next day I received an email Gabriel Aguilar stating to come see him. I went to see Gabe and he was nothing short of AMAZING. I took Black Beauti 2.0 for a test drive and checked the car completely out and knew she was what I wanted. I went back and told Gabe I wanted the car and we made it happen. I was in and out in less than 2 hours. Everybody I came into contact with was extremely professional and willing to do what’s necessary for you to able to leave with the vehicle of your choice. I would recommend Auto Nation Honda to everyone in search of a vehicle and please ask for Gabe, he was the best!!

I bought a van for my wife here and it was a great experience. David was fantastic to work with.

It was a rough start but Rizwan, Trent and I finally agreed on a price and it was a win for everyone. Thank you!

THIS PLACE TAKES ADVANTAGE OF THE ELDERLY. BEWARE. I've used the service department for a couple years now and felt like I could trust them. I sent my 80 year old mother with her "certified used" 2015 Honda Civic she purchased from the same lot in May. She drives a total of maybe 100 miles a week. They convinced her she needed $500 in Brake, Transmission, and Fuel service, all of which should have been done before she even purchased the car since it was "certified used." She is on a fixed income and they didn't even offer a discount for all the services they scammed her for. I've never had a problem with them when taking my vehicle in for service. Rest assured, they won't get her again. I'm not even sure at this point if I'll take any of my 3 vehicles back here for service. They should be ashamed of themselves taking advantage of old ladies!

THIS PLACE TAKES ADVANTAGE OF THE ELDERLY. BEWARE. I've used the service department for a couple years now and felt like I could trust them. I sent my 80 year old mother with her "certified used" 2015 Honda Civic she purchased from the same lot in May. She drives a total of maybe 100 miles a week. They convinced her she needed $500 in Brake, Transmission, and Fuel service, all of which should have been done before she even purchased the car since it was "certified used." She is on a fixed income and they didn't even offer a discount for all the services they scammed her for. I've never had a problem with them when taking my vehicle in for service. Rest assured, they won't get her again. I'm not even sure at this point if I'll take any of my 3 vehicles back here for service. They should be ashamed of themselves taking advantage of old ladies!

Our family has been loyal Honda drivers for decades. We won't be anymore. Not after what happened to us at AutoNation on Covington Pike. They colluded with Honda Financial Services to try and swindle my family out of $3,600. Here's what happened: We wanted to convert our leased Honda sedan into a purchase. So we showed up, paid the purchase price that was pre-negotiated at the onset of the lease three years before and left thinking all was well. However, Honda Financial Services is pursuing us for mileage overages from the lease. There should be no such charges considering that we paid the as-is purchase price that was negotiated three years earlier. But because of the way the folks at AutoNation Honda on Covington Pike checked our vehicle in, they are saying we owe $3,600 in mileage charges. At best, this was a terrible mistake on their part that should be investigated internally and corrected immediately. That would be giving them the benefit of the doubt. But after speaking with multiple representatives from AutoNation Honda on Covington Pike and multiple, hapless, customer service representatives from Honda Financial Services, this reeks of an intentional con-job engineered to give Honda a $3,600 kickback. At minimum, we deserve to have that $3,600 taken off the account. Maybe if you give two years worth of free oil changes and car washes, I'll delete this review and replace it a with a 3-star review. Or maybe I'll get an attorney involved and pursue damages well beyond the $3,600. That's probably what this situation calls for after all the time away from my job spent deconstructing the cheap scheme engineered by AutoNation Honda on Covington Pike and Honda Financial Services to swindle a previously loyal customer.

I had taken my car in for an oil change, brake flush, and the 50k service on my 2013 Honda Civic Si. Apparently, the previous owner of the car didn’t share that the sun visor would fall off if tuned to block sun on the driver’s side door. The part was ordered and I was advised they would call when it arrived in 5-7 business days. Well, thanks to lots of spam calls and scams, I let calls go to voice mail unless I recognize the number. After 3 weeks, I finally called to find out if the part had come in. If anyone from the dealership called to advise he part had arrived, no voice mail was left. This was a $110 part that I had already paid for. I took the car in yesterday to have the visor installed. And $54 and 20 minutes later, it was fully installed. Also, the waiting room has a coffee machine (regular and decaf) and a popcorn machine. There is also a hot cocoa/cappuccino machine if that’s your thing. They’ve also got a cold water dispenser. More power outlets are needed as there is literally one outlet in the entire waiting room. For folks working on laptops and sitting at the tables by the tire display, there is no power in that area. Make sure your laptop is powered well if you need to work for any period of time. They provide free guest wireless which is nice. Too bad my employer has a vpn that won’t connect to an open guest wireless WiFi networks. Can’t win them all. The car runs well. They did a good job there.

Over priced

Best selection of new and pre owned cars and trucks.

Amazing sales people. Love my Honda

My experience was a good one. David was extremely courteous. He did not pressure me to purchase anything. He answered all my questions and made me very comfortable when I finally decided to make my purchase.

Nothing unusual to report. All went according to schedule and I had updates as to when to expect my car to be ready.

Fast and good service. Replaced a tire with a screw in the side wall covered by my wheel and tire plan without any hassel.

Great Service Dept

WARNING!!!! Go elsewhere!!!! I took my car in for transmission issues they charged me $2300 for a new transmission then I drive it down the street and it has the original problem I went in for in the first place. Took it back and they said it was just a connector. So I spent $2300 for a transmission I didnt need when it was just a connector. The BBB will definitely know how crooked this place is!! Dont get scammed from this place go elsewhere.

In all fairness, when I took my car in for a recall, they performed that service well and fixed a faulty brake light switch. But they said my car checked out perfectly. A few miles later, I could hardly drive it. My regular mechanic said that the temp guard was maxed out; it was a faulty thermostat. Could the dealer not have caught that?

Very helpful staff and found the exact vehicle I was looking for! They worked with us on features and price to fit in our budget. Overall good experience from beginning to end.

This was my first visit to Autonation Honda Covington Pike and it did not disappoint. Andy was friendly, honest, and communicated thoroughly with me throughout the day on the status of my truck's service needs. I was also happily surprised that they offer a complimentary shuttle that drove me back to work so I did not have to wait there while my truck was being repaired. For any of my Honda needs, I will be returning here. The customer service is outstanding and the service was fairly priced. Do yourself a favor and ask for Andy when you visit!

Waited 3 hours to be told they can’t service my vehicle. First it was the storms fault, then they said they were still working and had power during the outage due to the storm. So I waited another hour!!! Poor communication all the way around. Took my vehicle to local mom and pop shop and got 10 times better service.

Very friendly and competent process, led by Andy. Really quick turnaround. Really helped us out when the service light came on right at the start of a 2100 mi. Road trip. Lifesaver! Thanks so much !

Everything was done in a professional and concerned manner. The courtesy car driver was a careful driver.

They are very professional,and customer friendly.

Doug was extremely thorough and patient with me and my concerns. He convinced me I need not go anywhere else for all my auto needs. I bought my CRV from Covington Pike Honda because of you reputation in sales and service.i live in Millington but am willing to come and wait because of your professionalism. Thank you very much

Very friendly and fast service

Thanks Mike for a job well done at Covington Pike.

Very pleasant experience

Quickly addressed problem. Was able to make an online appointment the night before.

Very poor experience here. Do not recommend.

The staff was very informative and appeared to care about my experience.

A pleasant experience, the best I've had in my car buying history.

I would never recommend this place to anyone. I worked with a Salesman who agreed on a deal and backed off of the deal in the next few minutes. The reasons provided by him was ridiculous.

Car buying should always be made as simple and pleasent as we experienced here. From start to finish.

Nice people ,no haggling ,great experience, will be back ,and yes I have already recommended a friend or two and there will be more to come.?

This was our second vehicle purchase with auto nation. Both experiences were great. Trey, the salesman found the vehicle we were looking for and worked hard along did the sales and finance managers to get the deal we were looking for even when I thought there was no way it would work.

I loved everything about Honda autonation I love my Honda this is my second Honda accord. the staff was friendly, clean wait area, well informed on the wait time. overall everything was great.

My experience at auto nation/ Honda was the best, as usual; prompt,courteous & professional!!I was impressed because I had a nail in the sidewall of a tire & Mike informed me that, because I took his suggestion, July,'19,& put a new set of tires on my wife's car, the new replacement tire was "no charge"! They Keep Service Records!! Thanks Mike.😃

So I called and asked for the service manager, Jay Picket, Pinkney, Pickering, something like that, he was having issues pronouncing it so I was unclear when he hung up on me. I managed to tell what happened. He basically said, “Yeah, lots of cars come in like that, and we change the bags. That’s all we are required to do - North American Honda will change the bags on cars in junkyards. It doesn’t matter the car condition. They could have asked you about checking the light, but I don’t see where that warrants a low rating.” I provided an example: if you buy new tires, and they put them on the car but they don’t fill them with air, are you able to make use of what you received? He replied he doesn’t see the correlation. I said, ya know, I see why the service is like it is. You’re replacing bags to get the fee - not for customer safety. This is lawsuit prevention...You really don’t care. It’s sad to see that from someone that represents Honda...even at one dealership.

I went in with my sister and drove off in a 2019 Honda Accord 2.0 sport. thank you, Terrance Wilkinson.

They swapped the air bags only. Left the air bag indicator light on and didn?t bother to ask about servicing it. However, hassled me over routine maintenance tasks like brake fluid swap. I asked if the bags they just installed would work - the reply was probably not with the airbag svc light on. Really? Thanks wise guys. I?m calling Honda when I have time in my schedule.

I love my new Honda Accord. David Howell made everything so easy for me. He was professional and polite. He helped me find the perfect car for me. I especially appreciate that he paired my car Bluetooth to my phone so I can drive hands free. He showed me how to use and find all of the features on my car. The safety features are amazing...so grateful he turned those on for me. I highly recommend David Howell to anyone looking for a car.

David was the salesman and he was very thoughtful and informative wasn't pushy like alot of salespeople. went through all the features of the car not only while looking at it. but again after I purchased it. called me a few days later to make sure that I loved my new car and to see if I had any questions about it. I am very HAPPY and would highly recommend them to Anyone who needs a vehicle.

I've always been pleased with the professionalism of the staff I came in contact with. Always satisfied with explanations and care of my car.

Gabe was awesome and helped me and my mom a lot! Definitely will recommend him to my friends and family.

I brought my car in for an oil change and was very pleased with all aspects of the service department.

The service manager was very professional and courteous. I arrived at my appointment time and they promptly took my car and did the recall repair work. Total opposite experience than I received at AutoNation 385. Great job Covington Pike Honda. Thank you.

I was very pleased with my overall experience purchasing my new car.

The service was great from the salesman to the financial officer.

Steve Rogers was wonderful! He walked me thru the process-which was easy breezy-he was knowledgeable, witty, and made the whole experience enjoyable. I got a great price on my CR-V and love love love it!

I arrived expecting to need new tires, something done to my breaks and an oil change. They did an oil change and the systems check that included everything. I spent $66.00! Trust is not earned easily. When I say the service personnel are only going to have do what is necessary trust me. They also took care of a recall job in my door locks. Thank you Mike/Mark.

The process was easy and not pressured. I walked in one day and spoke to Kristin. I had an idea of the kind of car that I wanted, so she took me to look at it as well as the trim just below it. After looking at the car and test driving it, she let me demo it for a few days. Upon returning, I purchased the exact model that I had tested. Warranties were offered for everything I could think of needing covered.

Mike was a great help in explaining what was done for my car. He?s knowledgeable and got everything I needed done in such short notice! Definitely your man if you go to AutoNation Honda!

Great working with David. Very thorough. No stress pricing.

Hey Mike It’s Kilocean I just want to thank you for making my transition easy you were very quick and knowledgeable. I was in and out unlike most other deals you rock continue the great customer service

I would like to thank Ron Wood, Terrance Wilkins and Trey Wilson for helping me get my new Honda Civic. The staff here are amazing. They made my car buying experience enjoyable and memorable. I couldn't be happier with my experience. They worked so hard for me and I appreciate that so much. I definitely recommend Auto Nation Honda Covington Pike. Thank you guys for all of your help!!

I had an awesome experience. My salesman provided outstanding customer service. He made the whole ordeal a pleasant one. Not to mention, I love my car! #HONDANATION

Excellent as always , good service and great attitudes.

Clif was wonderful and got me everything I needed!

I had to buy a new car and was stressed about the whole experience. Scott Alexander took care of me here and the car buying experience was great. The staff in general were very pleasant and nice and they have a great inventory.

I had a very good experience at AutoNation Covington Pike. The staff is professional and work with customers in achieving their expectations in obtaining their choice of purchasing a vehicle. My dealer was fantastic and helped me obtain my dream car. My dealer name is Terrace Wilkins. He has good personality and attitude. I?ll give him a 10 in customer satisfaction.

Fast and curtious customer service especially in the service dept

It seems like an auction when settling up the price of the vehicle. Pushing you to add more warranties while purchasing the car which is too unprofessional. I will not recommend anyone who would like to bid a new vehicle and welcoming environment. The salesman was good though.

Express Oil Change was fast and friendly, I will be bringing all my vehicles here for service....

The folks at AN honda on Covington Pike in Memphis are always great. I've bought or leased multiple cars and done lots of service. Great experience all-around.

These guys were great. I had an appointment with David and he was still with a customer at the time of our appointment. Rather than ask me to wait (which I suppose I probably would've done) he had one of his co-workers Walter help me out. This type of thing is not very common in my experience in auto sales. Walter was awesome, and when the vehicle I had my heart set on wasn't going to work for me he slyly dangled a beautiful Accord with some of the features I was after originally and the rest is history. I can't recommend these guys enough.

Great service dept! I was given a ride to and from home due to a part for the tailgate that had to be ordered.

I was a little disappointed. The salesman called me on phone and told me I was approved and told me what my payment would be but when I did all paperwork it was $93 over the amount she told me and I was not pleased at all.

Very comfortable waiting area while waiting on your services to be done. They have doughnuts in the morning, coffee, cappuccino machine, popcorn. Very friendly staff.

My customer service agents Pam and Mike were very knowledgeable in their job but most of all had excellent people skils, nice and poliet and made sure every aspect of my vist was taken care of very well.

simple, easy, straight forward and happy. i got everything i wanted from David and Covington Pike AutoNation Honda, Memphis TN. actually, this was second Honda i bought from this dealer. i had very good experience too last time. i promised i would recommend this dealer to my friends and colleagues. this is the right way to do business in a long run. i may buy another car later for my daughter in 3 years, thanks.

Excellent service always! I have been a customer for years (20 years to be exact). I have never had a bad experience at Auto Nation Covington Pike. I even bought my new Honda there. They treated my 18 year old car just like the new one! Great people, great service, and great company. I will never go anywhere else.

Team is very helpful and answer ur questions and fix the problem easily pam in service handled everything in a quick timely fashion

Very fast and professional. I would highly recommend AutoNation Honda!

I came to this Honda dealership to have a safety recall fixed on my Honda Accord. At first I went to the wrong building, and Trey Wilson was kind enough to show me where to go and tell me about other offerings at Honda. Zach Maupin was the Service Manager who helped me with my service and he was kind, patient, and answered all my questions. All the staff were friendly, and I had two recalls fixed on my car in about 90 minutes, exactly how long they said it would take! I will be back here for oil changes and other service needs for my car.

Service manager is not customer friendly and instead of trying to solve your problem he just regurgitates the dealers policy and procedures. I purchased two cars last year 1 new and 1 used. the battery failed 10 days outside of 1 of the 2 warranties I had. Jay showed no customer concern, no customer empathy, and not accept the fact that if the battery is bad now it was bad 10 days ago. I will not being going back there, I will not even let them put air in my tires.

Very Pleasant, Straight forward and awesome deals. The people worked hard to get me the deal that I wanted.

Walter Crawford was he best this was our second purchase through him. 5 stars

Trey is Very helpful and knowledgeable!!! Pleasant experience

The customer service was excellent. It was a beautiful day and I sat outside for a while and everyone was very friendly and helpful. They made you feel right at home.

Very pleasant car buying experience!

Just needed an oil change. Called and they took me immediately. Quick, less than an hour. Courteous and thankful

Seamless New car buying experience. John (New sales car manager) & Bill (salesman) made the purchase easy. They answered every technical, pricing, and financing question with patience while expressing a true eagerness to “get it right”. Bill was fantastic, knowledgeable and bent over backwards to help me make the correct choice picking Year, model, and tech pkg. Thanks Autonation!!

Mr William Nabors, outstanding sales rep

had a great experience and deal on a new honda odyssey van at autonation honda

The staff was friendly and professional. The staff made leasing my Honda a breeze.

Great experience, totally recommend Sales team at Honda Convington Pike

I was in a pretty awful position after my car, was wrecked last week and these people were amazing. everyone I spoke to was so uplifting and encouraging and they did everything they could to put me in a car. it was an awesome experience!

I found the vehicle I wanted.. Gabriel Aguilar and Jo Carter made it happen. Awesome folks to do business with.

Brought my car in to be appraised and I was told that they would give me a little under 2,000 for my car. I did not accept the offer. Then the manager and salesman started to blow my phone up for days even after my visit trying to persuade me to come back claiming that they wanted to offer me more for my car if I would come back. I felt that they were very shady. The calls/texts continued even after I told them I wanted to keep my car and not do business. I also feel as if I was overcharged for a tune up and oil change. I found a great guy who works on Hondas. He fixed the problem and my car is running great. Im glad I kept my car and did not trade it with them.

Staff is very helpful. I believe the work is truly done and done well. Answered my questions completely.

Awesome people!!! They are super friendly and will help you to the fullest. I love my car.

Customer services is EXCELLENT!!! And.... we love our new Honda.

Great service and attention to the customer

Great overall experience, had a repair in a couple of hours and great customer service. :)

Great overall experience, I had a repair in a couple of hours and also they have a great customer service. Super satisfied.

Terrance and his Team made our car buying journey like a dream, no stress no pressure great customer service .. 5 stars ⭐️ ⭐️ ✨ ⭐️ ⭐️ You guys Rock

On trip.. had an issue that needed repaired before I could continue. Service department me got me in and out on my way . Great service.

Had a broken gear shifter knob and was pleased it was covered under warranty. Was in and out of the service department in less than 30 minutes. Thanks!

No hassle

Excellent customer service. They always take great care of my Honda.

I drove 3 hour to buy a low mileage Used Jeep Wrangler TJ. The vehicle was as described and so far no real surprises. The salesman Will Frazier was a pleasure to do business with, I highley recommend him to anyone visiting this dealership.

We brought our Accord in for an oil and filter change. The service rep suggested some additional service items to consider, like tire rotation. Everything that was recommended made sense considering the miles on the car and the work was done in a reasonable time frame especially since we called to make an appointment just an hour before the service.

As a first-time brand new car buyer, I could not be happier with the service and professionalism I received from my car salesman and his manager. Rizwan was a low-key and extremely patient and nice car salesman. He did everything in his power to make my car-buying experience a happy and stress-free experience. I got a really good deal and would highly recommend him to anyone thinking about buying a car.

very helpful with the service. Speedy and did a great job

They took good care of car.i was there to have passenger side air bag replaced, but had maintenance done.

Just a pleasant, low pressure buying experience. David Howell (salesperson) was awesome in working with me.

Wonderful rep was so polite and helpful. Just in for regular service and back in no time.

My cabin air filter was 39.99 and the labor was 34.00 What? I could have gotten this for $15 and installed it myself in the glove compartment. C'mon Honda. I am only glad I went here for the Transmission fluid change.

Great place to do business. Go check them out.

i always experience bad customer service

Careful and considerate service delivered in a timely manner

David was great to work with, very patient, very intelligent, and very acommadating.

I feel like Mike and others in this service department always take good care of me and my CRV. I trust them to recommend and perform the necessary services to keep my car running well for a long time, without doing things that aren't really needed. They are efficient and consistently give good service.

10k service. Fast and not expensive.

I would have been a great help If Honda had not towed my car and left it park on a Parkway parked with the key in it with a ticket on the windshield, and then acted as if they could have cared less.

They allowed me to use a demo car while I was waiting on the car I was purchasing to be repaired. They were very responsive to fix anything I found not working.

Quick, convenient service. Comfortable waiting area and helpful staff

It was a very nice experience with AutoNation. Good customer service.

Working with Auto Nation Honda was super easy and relaxed experience. Rizwan is an awesome salesman to work with! I love my new Honda Pilot. This is the second car we have purchased through Rizwan from Honda.

Get Star Treatment and a great price.

mY CREDIT WAS RUN DOWN BY kIa so I couldn't get car at that time in june..I will be back with a good down payment this time

Rizwan worked to get me a great price on my Honda Pilot. I was quoted a similar price at another Honda dealership for one that was only front wheel drive. Love the awd that mine has. Thank you for making the buying experience hassle free!!!!

They sold me a new CRV in July, but the vehicle was not on the lot. It was "on the truck" which should be at their location within the day. It was FIVE days later before the car actually arrived! The GM said he would "make it right" and I could just tell him what I wanted and he would see to it. All I asked for is to have the front windows tinted. I sent him an email after I took delivery of the vehicle and he said he would send it to the salesman to handle. That was July, this is now September. I haven't heard a single thing from either the manager, nor the sales rep. BEWARE of trusting them. They are all a lot of hot air and do not keep their word! I want my windows tinted like they told me I would get!

We were traveling and had a tire emergency. Got us in quickly, very nice and helpful

Fast friendly service

The representative was incredibly friendly. I was happy with the team.

James Pickens was very helpful in addressing our check engine light during our visit to Memphis.

I purchased a 2015 Honda CR-V August 10. The vehicle didn’t meet my expectations so I spoke to the used car manager Tuesday 8/14 to return it. The used car manager told me I would have to speak with Phillip Hatcock,the GM to return it the next day. By that time, it was out of the 5 day period and Phillip did not follow up regarding the return. On Saturday, 8 days later, the car does not crank. I was told to bring the car in for servicing, but I felt that was ridiculous for an 8day newly purchased car. The sales manager John did not want the car to be visible in the front of the lot. He then threatened to call the police on me and did not allow me to return a non-working car back to the lot!! I’ve never been treated in such a way. I highly advise not purchasing from this dealership!! I have another friend who revealed their car was purchased here and it is non-working.

Great service wonderful and helpful staff. If I lived in the area I would definitely by from this dealership.

I brought my 2001 Honda Civic LX here when I noticed transmission problems. I was expecting a horrendous bill, but was pleasantly surprised by the total price I paid, as well as the honesty of the representatives. I see why AAA recommends this facility.

Always friendly, helpful and make recommendations - and give realistic timeframes when those things should be done. Nice waiting area (could use another outlet near the tables), comfortable and can get some work done while waiting! Have brought my car here since I bought it here in 2012, and am very pleased.

Great!!!!!!!!!!!!! I don’t have much extra to say!

Our sales rep was anxious to meet our needs which he did in spades and even met us before we got out of the car.

The service department people are very friendly, they keep you informed about your car...when it's in there for service, they do an awesome job and they tried to get your car out at the the time they promise. thanks for your servicing my car. Awesome job, I will take my car back and I recommend anybody to take their car there. I give them the very top score. Thanks

Very pleased with service and customer care. The service reps were very friendly, helpful and courteous.

Covington Pike Honda is the only place I will take my vehicle for service. The staff is friendly, efficient and I have total confidence in the technicians.

I always satisfied with the work and the way I am treated.

I have oil change last weekend. Customer service is very good and oil change didn't take very long. Overall is great.

Great service after the sale!!!! Currently driving my 3rd Honda purchased from AutoNation Honda Covington Pike!!!

Car was in great shape, but the greatest thing about our experience was our salesman Brandon was AWESOME! Called or text us throughout the entire process. Would recommend anyone to look him up when visiting the lot

The internet sales rep was super polite, professional, and no pressure. The whole buying experience was surprisingly pleasant. I got a great deal and look forward to coming back for service.

I was pleasant and the young man that took care of my service need is excellent!!!!

I’ve always been a haggler on pricing but auto nation had the cars priced good from the start so all we had to do is find the vehicle we wanted. Zach, our salesman took our budget and desires, searched their database and found some options then we chose the best one for us. Financing took minutes. If you don’t want to spend all day buy a car, check out AutoNation!

I enjoyed the pleasant atmosphere. The wait area was very customer friendly.

Jay Pickens is the best. He left this place for a while to go to a different dealer, but since he has returned the service has returned to top level.

Great service.

Excellent service department!

Prompt, Excellent service department. Always get car when promised.

Jay was wonderful in the service department! He provided great customer service! All the employees were so nice and professional! Awesome experience!

Great service, easy to make and change appointments, nice waiting area. They did everything I needed.

I had a very pleasant experience at the AutoNation Honda Service Dept. on Covington Pike. My Service Advisor (Mike Powell) was extremely knowledgeable, courteous and friendly! The waiting area at this facility was very clean and comfortable and I'm very pleased with the work that was done on my car! I would definitely recommend this service facility to my friends. TYVM!!

Quick service, great people. Will continue doing business here

Went in for an oil change and tire rotation and the service was completed quickly and without any problems. I would go to this service shop again.

I love my new Certified 2018 CR-V Touring! Coolest car I have ever bought! The people are very nice and easy to deal with.

I love this location. I have bought 2 cars from them. The service department is amazing. I have never had an issue with anyone. Chase Cass is a phenomenal manager. Jay Pickens is another one of my favorite service writers.

Did spend time answering any questions I had and never acted like it was a problem. Also spent time going over all the different options this car had and left the door open to come by or call if I had additional questions.

Service is always done quickly. Staff is knowledgeable and friendly.

Excellent Service by an excellent staff! They also provide free coffee and donuts while waiting for your car to be serviced.

Everyone in the service department are amazing. Speedy efficient service and great customer service. They are a very welcoming bunch of men and women!!!! Hopefully I will be able to find service this great with my move to Virginia.

They did a great job! Very helpful and efficient. Mike always does a great job.

Had a very positive experience purchasing a new Honda HRV today. David Howell was a great sales person so ask for him if you’re in the market for a new Honda! Appreciate Trent and the whole team for making the process painless. Love my new vehicle!!

Very nice and professional, the best dealership I been too..

Walter Crawford and Don Wood were the best! I highly recomend them.

Very easy to set up appointment, drop off car and pick it up.

Good service. Was just in for an alignment and oil change

I've been a customer since 1992. Although the name changed a few years ago, the quality of service remains consistent.

Have been very easy to work with and provide necessary adjustments (oil, etc.) to my car.

Thank you again for the service on my 1995 Honda del sol.

I would say that the experience was good overall. Buying a car isn't exactly a fun process, but they made it relatively easy. It would have been better if I didn't have to wait as much before actually getting to talk with the salesman.

No repairs required at this time. Tyler Greene did a super job getting us what we needed and wanted. Everyone associated with AutoNation Honda was extremely courteous. Although we really liked the CR-V, we would have looked at other dealers except for the fact that Tyler Greene invited us in for a test drive. He did a great job selling us the car. We drove the car to Rogers, AR and back home to Millington, TN. We've put about 1,000 miles on our 2018 CR-V, and it is all we hoped it would be. Thank you, Tyler Greene, and thank you AutoNation Honda.

Wonderful service..even the wait was enjoyable. Will go back for other service..did not feel I was getting pressured and this is very important to your women customers.

Excellent service with very short wait time --friendly employees --courteous follow-up

Service Department was very helpful. They made me an extra set of keys for my car. A key that would unlock my car door was also made since I had recently locked my keys in my car. I had to get the police department to come unlock it. I also had a recall on my car that they informed me about and fixed it while I was there. That was appreciated very much.

Good, nice and friendly greeting and service.

Very nice people who were not pushy at all.Worked with me to put me in the right car.They made it a great experience..Will buy from them again.

I showed up without reserving and Autonation performed the oil change and drove us to a nearby restaurant while doing the job. Excellent service and nice facilities to wait in. Thanks

The team is extremely friendly and knowledgeable

I hate car buying with a passion, the haggling, the back and forth, the walk out and they call you at the end of the month saying they want to make the same deal they turned you down on earlier. We do our homework when it comes to buying a car and where Wolfchase Honda went back and forth wasting our time and failing to make a deal, Autonation Honda met our price without haggle. It's car buying the way it should be.

Great customer service if you do want to go to autonation stop by the one on Covington pike and ask for jay seems real cool and down to earth and concern about your issues and execute it very well

I have had one of the best experiences with this dealership than I have in quite a while. I really appreciate how everyone goes out of their way to make you feel special.

The service/repair staff were friendly and helpful. I did not have to wait long for the service.

Very fast and friendly service. I came in and had a few questions about the service and was answered with no problem at all. And the wait wasn't long at all.

Autonation has a great service department. Joshua Lee did a job well done at keeping me updated as they were working on my car and conveying what needed to be done next to keep my car in top shape. I would highly recommend AutoNation to anybody.

My Sales person was relaxed calm and understanding which is what I needed. He listen to what I had to say then found the perfect car for me!

Excellent experience -fast professional service . the car runs better

Great dealership great service! I purchased a 2017 Honda Civic 1 year ago and I still love this car as if It was the day I purchased it.

Joshua Kidd provide excellent service and he informed me about issues I would not have ever none. I will now only take my car to the dealership to get serviced.

The service I received I feel was very good. The service the department was very attentive and kept me informed during the service.

The customer service at the dealer is the best I've experienced.

TRIED TO GET RESPONSE FOR OUT DOOR PRICE NEVER RESPONDED WANTED TO SEE BEST OFFER BEFORE WENT TO DEALER BUT WOULD NOT SEND ME A QUOTE.

After extensively researching vehicles online, I settled on a 2014 Chrysler Town and Country at AutoNation Honda. When I arrived to test drive the vehicle I met Venson and he took extremely good care of me. We ended up purchasing the vehicle and have been very happy with our new ride. Thanks so much to Venson and all the folks at AutoNation Honda. They were all very professional and helpful to us. I highly recommend them if you are looking for a new or used vehicle. Brad and Mona Baker, Jonesboro, AR

I have been to a lot of service centers; you can tell this one cares about their customers.

I want to thank the most amazing salesman. There is nothing more frustrating than buying a new car, but this man went above and beyond to help me. He was the most patient and gentle soul. If you (ladies especially) are in the market for a new car, go see David Howell at AutoNation Honda at Covington Pike, Memphis!

Everyone was helpful and made buying a new care nice and easy.

We had an excellent experience at AutoNation Honda Covington Pike. Kevin Rayford went over and above in helping make this a positive experience for us. I would highly recommend working with him.

I have purchased two vehicles from here within the past 4 years. It was such an easy experience. No hassling. No pressure. I literally drove on the lot and off the lot with a new vehicle in less than 2 hours both times. Great service. Fair trade in values. Fast financing information. Quick paper work.

I read the excellent reviews the Honda CRV, and even though I had never owned a Honda I decided to give it a look. The sales staff at Auto Nation Honda were helpful, knowledgeable, and professional. They made our buying experience very enjoyable.

Service is terrible. Had a recall on my car and they said the repair would take an hour. When I arrived they suddenly changed the time to an expected 2 hours. At three hours I asked when it would be done and they still weren’t finished and seemed to not care at all. Fine place to buy a car but get it serviced elsewhere if you prefer honesty and good service.

I had a service situation with my Honda van while I was in town for the Liberty Bowl. The situation ended up being a bit complicated, but in the end turned out as best as it could. Chase, the service manager there, handled the situation very professionally and fairly.

Everyone was kind and helpful. Service was done in a good timely manner. No confusion.

The car buying process was easy and I would buy again from them.

The worst experience in my life. They mixed up information and their fault in the translation is costing me over $600 this is the third time they have screwed me. Avoid buying or dealing with them at all costs.

*****DO NOT BUY A CAR FROM HERE!!!****** They will find a way to screw you over. Just a corporate company after the money. Sold us a warranty that we paid 1400$ for and found out later the the warranty was never going to cover anything on the truck. THEN THEY WOULDNT GIVE US OUR MONEY BACK!! Idk how they can sleep at night knowing they are screwing people out of money like that. My fiancé was in there today trying to get our money and it’s not just him, there was another couple dealing with the SAME THING!! So save your time and money and go somewhere else.

Soon as I pulled up Josh was there to help me search for a new car. By the second car I had already made my decision. He made everything seem so simple and easy. The process was simple with the entire team and I drove off the lot with a brand new Honda Civic 2017. She?s such a beauty! Thank you Autonation Honda Covington Pike!!!

The experience of buying a new car was awesome there. Very helpful and polite. Went in and back out with a new car.

Great service. Fast and very helpful customer service.

Great experience. Love my car and everyone was so nice. Will recommed your dealership to friends. My car was washed and looked great. Thank you!!

Service repair was very timely and my service manager was very helpful in explaining the repair

totally happy with my 2015 Accord so far! but only had it 5 days!!! I let my own mechanic check it out, which I recommend for a used car, and my car checked out fine! will let you know in a month or so!

Dependable, trustworthy...my go to place for service

I was treated with courtesy and professionalism. The service Representative, Josh, at Honda on Covington Pike, Memphis, Tn., listened to my request for service and what I wanted checked. He kept me informed about what they were doing and told me what needed replacing and told me the cost. The service was done in a reasonable period of time.

Easy in and out, took care of vehicle as needed. Clean, neat waiting area with good coffee.

Best dealer. i am recommending this dealer in Memphis Metro area.

This was my second purchase from Auto Nation. Friendly fast efficient!

Great service and recommends this dealer. Great customer service, polite and curteous.

Venson was my salesman. He went above to make sure I had everything I needed and made the experience a good one b

It was very good experience to buy my Honda odyssey in this dealership.

Very good experience...................:...............