Great service and friendly staff.

The customer service was excellent the services to my car was great l give them all 5's

I went yesterday for routine maintenance and new tires, the assigned service technician was on a phone call and Rachel graciously assisted me with getting my car checked in and selecting and purchasing tires. This is a large purchase and I am thankful for her assistance. She let me know when the car was ready for pickup and cheerfully greeted me when I arrived to get the car.😀

This place is ridiculous they try to make you pay for things that you should. My grandmother just got her truck two months aways and her check engine light come on and off then she was told to take it to the shop they fix one thing and mess up another not Stephanie telling her she had to pay a 1000 dollars I think tf not ! She either get it fix or put her in a new truck . Instead of trying to argue it been like that .

My experience was wonderful buying my Honda HRV recently. The Sales Agent, Kyle Braun was out front waiting to greet me when I arrived for my appointment. That was so nice on a hot morning. He made me feel so welcomed and at ease. He had both vehicles ready next to each other so I could look at them and go for a drive! He is so nice! I didn't feel nervous at all. He has emailed me and answered any questions that I have. The Sales Manager, Joe Carter sent me an email before I arrived at the dealership. He is very nice also. He talked to me several times during the buying process and told me congratulations on my purchase. He made me feel very welcomed and happy also. Tony Gray, the Financial Representative who helped me is really a nice man also. He talked to me all during the time I was out front waiting on the process of getting my purchase approved. He made the buying process so easy and uncomplicated! The whole process was exciting and everything that I hoped it would be! I bought my HRV as a birthday present to myself! I highly recommend Automation Honda on Covington Pike for anyone who is looking to buy a new or used car! Thank You Honda AutoNation!

Wonderful service. Mr. Ervin went above and beyond to help me walk out with the vehicle I wanted. I would definitely recommend him and AutoNation Honda for your next vehicle.

Tremaine Wilson did a great job walking me through the process. Thanks Trey!

First of all, to me buying or leasing a car is not the most enjoyable experience, sort of like getting a root canal. Necessary but somewhat unpleasant. So, if you are going to have to get that root canal, you want a professional, experienced doctor to handle the job. That's what we got at Honda Covington Pike. Ryne and Kyle were wonderful. Patient and professional. John in finance was also thoroughly professional. This car was acquired for our daughter who recently graduated from college and will be teaching in Memphis for the next couple of years. I have complete confidence that the folks at Covington Pike will be taking care of her.

Adam, the service manager at Covington Pike Honda is the definition of customer service!!!

Very friendly and helpful staff. Pleasant experience.

I went yesterday and my advisor Rachel was helpful the entire staff is new and I wasn’t aware as it seems. She was the friendliest person. She tried to help me out as much as possible I was expecting to spend over $200 bucks but that wasn’t the case. Thanks Rachel

Rachel provided outstanding customer service! Unfortunately, I arrived a little late for my appointment to have my car serviced . In spite of the reception area being quite busy, I was acknowledged in a friendly manner. From a distance , I gathered that she was on a challenging phone call. I noticed that her demeaner remained calm and pleasant throughout the lengthy conversation. When she able to assist me, I explained that I had changed purses and inadvertently left my VISA card at home. She was extraordinarily patient and explained that my car could not be released without payment. Thanks to her, I was able to make a phone call and use a department store credit card. She explained that it would be a pretty long wait and even offered me the use of a phone charger if I needed it. This young lady truly went over and above to make me feel like a valued customer! When shethe rece(routine oil change and

My salesman was great, Terrence Wilkins

Great service , I got a oil change and I needed an oil change ASAP and they got me in and out in no time . No hidden fees and no hassle . Will be back.

The service was great. The staff was friendly and very professional.

Rachel was so nice and helpful!

The service department was great! Made an appointment to get an oil change and they had me ready in about an hour. The waiting area was extremely clean (which surprised me because most service departments are usually filthy). Thank you for the great experience

Service was excellent.

My experience at this dealership was horrible. I filled out an inquiry online just to try out my luck with my credit. I wasn't really expecting to really go to the dealership and meet with someone but when they contacted me after several phone calls I decided to go. First off, I was greeted by someone named Terrence who initially was friendly but when I told him I was looking for Napoleon Green, he stated that he was the one that spoke with me not Mr. Green. So Terrence proceeded to ask me for my social security number I am assuming to look up my credit which I had already stated wasn't the best. After doing this he hurried me over to Napoleon Green whom also upon my first meeting was very friendly, nice, and outgoing. He assured me that he would be able to help me in spite of my poor credit and that I would be hearing from him on the next day. He informed me to call him around noon. I indeed did call Mr. Green just to be told by him that he had just got to work and that he was still waiting on an answer from the banks and would call me as soon as he received one. I kind of felt as if he hurried me off of the phone. Well, I never did receive a return phone call from Mr. Green. I called two days in a row just to be told back to back that he was with a customer but that the message would be given to him. I still received no return calls. I understand that I have poor credit, I was not even expecting to get a car I more so did this to see where my credit standing was if I did need to get another vehicle. I feel that because of my poor credit I was treated poorly. It has been over a week since I visited the Covington Pike location and I still have not received any return phone calls and still have not been made of aware of any decision at all by the so called banks Mr. Green was waiting to hear from. If I had, had better credit I may have had a different experience than the one I did have. A simple phone call is all I would have liked to just let me know something. Just because someone has poor credit does not mean they should be treated any differently. You don't know the complete circumstances surrounding or know what may have caused someone to have poor credit. So don't judge! I just wanted a chance to see. Dobbs Honda treated me unfairly and in this instance was very unprofessional.

Awesome service. Rachel is a gem! So thankful for all they did for our 2011 Odyssey.

Excellent service as always!

Ms. Rachael was very helpful and efficient about everything I needed to get done.

All good!

Great Experience

Great experience and very helpful with the service thank you!

I was at this location for a recall of the passenger airbag on an 02 Honda Civic and a customer courtesy check. The staff was great as well as everything in the lobby. The airbag was changed very efficiently, my wait was only just over an hour. However I don't believe the courtesy check was completed to its fullest extent. The tread depth on all 4 tires were listed as 30 of 32 but the 2 back are twice as old and have 3 times the wear of the fairly new fronts. My washer fluid was listed as good but I have no bumper cover on my car so it is completely visible and was empty. My wiper blades were listed as good however, on the rainy drive over that morning, my driver side wiper split and needed replacement. There was no recommendations for any of these items listed on my service report. It's as if the mechanic just checked all items off without verification of anything. If not for this I would rate this service center as 5 stars.

My experience here was wonderful. Nick Cirillo was a great salesman. He gave us all the attention we needed while not applying any pressure toward the sale. He was thorough and helpful through the entire process and even did some extra things to make us feel comfortable with our purchase (even though we had already agreed to purchase the car). The finance manager, Tony Gray, was also so kind and helpful and also went above and beyond in assisting us. We were very well treated and I would recommend this dealership to anyone looking for a new or used car. We are happy with the vehicle and we spent time comparing prices so we know we got a great value for what we purchased. Two thumbs up!

Efficient, professional & courteous service staff.

Traveled 2 1/2 hours to test drive the Chevy Tahoe advertised online. Was not greeted at first with the best attitude but ended up being ok. Test drove the vehicle with the salesman Gabe. He advised me the front driver’s seat was not working but the part had been ordered. I told him in the meantime that I would be getting financing through my credit union. Contacted him after receiving approval; he instructed me to contact the sales manager-Joe. Joe was wanting me to pick the vehicle up ASAP knowing the repairs had not been done. He promised the vehicle would be done on Thursday at 5pm. Needless to say, it wasn’t. I contacted this store several times after being approved trying to get possession of this vehicle. Even paid $50 to FedEx a $24k check to hold the vehicle. I also asked Joe to make sure the front bumper was fixed. He did not. Gabe had to follow up with that request. One week after being approved, they agree to meet me with the vehicle. I was told I would receive copies of my paperwork by email as soon as the salesman returned to the office. It has been 4 days; 3 calls later and I have yet to receive copies. Also, this vehicle was advertised as “seats 8”.The 3rd row seating is missing after being told it was there. I have not received a follow up call on that as well. I’ve bought several vehicles, and this by far has been the worst experience ever! So unorganized and unprofessional. I have filed a complaint with the BBB. Hopefully I can get something done soon. I will not be a return customer nor will I refer anyone to this store!

Treating every customer without prejudices ,as a veteran walk finance in hand, felt like walking outso to treatment that I did not see black or white get so to my Spanish friends Avoid this place

Overall great services and quick. I was told a 3hr wait because I didn’t have an appointment, which was fine because I had nothing to do but it only took a little bit over an hour. Which really didn’t seem like an hour.

Our salesman Walter was awesome and has helped us purchase three new cars in the past 3 months. However, during our last two transactions at Autonation Honda Covington Pike, we had a horrible experience while being assisted by John Ragland in the finance department. He messed up our paperwork over 3 times and had to fill out the paperwork all over again each time. We were there so long, Walter provided us with lunch. Not only me and my husband had difficulty with Mr. Ragland, but so did my parents when he continuously filled out their paperwork incorrectly. Mr. Ragland also did not have a customer service attitude and made my husband and I feel absolutely dumb when we would ask him a question. When we arrived at the dealership, Mr. Ragland was the first to approach us and told us we would receive a special interest rate for our purchase. However, we did not receive a special rate and when we confronted him about it, he could not even tell us what the rate was he was referring to. He then did not supply us with copies of all our paperwork and it took us making two phone calls to him just so he could send us these forms via email. The ONLY reason my rating got two stars is because of the awesome customer service Walter has provided us for many months. I will recommend all my family and friends to do business with Walter, but to avoid business with Mr. Ragland at all possible.

I just love the service you receive at Auto Nation Honda!!! ❤️😃

staff is friendly, waiting time is reasonable, but as for technical issue we got a problem : the broken shift lever has been replaced, I drove home and almost could not put the lever in P position. I had to take a trip back to Honda Service and get the mechanic to check again. He rec0gnized the problem and fixed it in 20 minutes.

I sat in the showroom 7 hours waiting to get an acceptable offer approved and the check cut! This process should be streamlined! Get an acceptable offer and have it completed with check in hand in maximum 2 hours. If this can't be accomplished, the process should be outlined upfront. You should negotiate an acceptable offer, leave and come back when everything is ready if it has to be that long, sign the paperwork and get the check immediately. You shouldn't have to wait another 1.5 hours to get the check!

Once again, I brought my Lincoln SUV in to be serviced. I brought my SUV in just for an oil change. The customer rep asked me did I want my any of my SUV's filter changed. So, I agreed to let them change my 2 filters. I agreed to let them replace the filters -- than they come back to me and said we do not have the filters so we can not do it since this is a Lincoln. Then the sales rep comes back and tells me that they can do it -- they just have to send for the filters. I agreed not knowing that my stay would be from 8:30 a.m. to 12:45 p.m. REALLY!!!!!

Rachel Smith, @AutoNation Covington Pike was amazing with her customer service!

Rizwan Khawaja was wonderful to work through my car-selling process. He was the first to reach out to potentially purchase my car and was a great communicator prior to our meeting. Selling my car was something I was dreading; Rizwan made it easy and quick! I decided to sell another car after my experience with AutoNation - appointment is already set for later in the week with Rizwan!

Passing through town and needed an oil change on my road trip. The service was very quick and the associates were friendly and knowledgeable!

The staff was nice and friendly to my family and I. Everything ran smooth. I knew what I was coming there for, my salesman helped me handle everything with ease.

Need a car? Auntonation Honda Covington Pike is the place to go! Good people!

I recently had my car in for service. The staff was very friendly. The big, main issue I had, that I was dissatisfied with, was the front end on the service, the advisor. Although I described the issue I was having with my car, even mentioned what I thought may be the problem, this particular service advisor failed to write in detail the full description of my cars issue, even after seeing for themself what it was doing. I was called later in the day and told what the problem was (so I thought) and agreed to have it repaired. After three days of them having my car, they called to inform me that they had now found yet another issue that needed to be fixed. Needless to say, I was not happy because it should have been discovered on the front end, upon the initial checking of issues. The advisor dropped the ball due to failure to write the exact complaint on the order so that the technician would have been aware of it from the beginning. I found out after the fact, upon speaking to the technician myself. I do trust that my car was repaired properly, maybe even more so than it actually needed. Although, I think it is the service advisors job to be thorough on how they write up a service, from now on I will make sure any issues that are going on are written in full detail, and if there is any question about it to call me for further details on it.

I bought a 2021 AWD CRV. My low tire pressure light came on. I took it in to be checked. The service department checked it for leaks. I was told it checked ok. This was on a Friday. The service manager, Terrell said he believed me, that it was leaking and said he would probably see me Monday morning. He said it would be replaced then if it still leaked. I took it in on Monday morning. The tire was replaced and all good….. until about 2 miles later when the low tire pressures light was on again!! When I got home, I recalibrated it my self. I feel the service department should have recalibrated prior to me picking the car up. I do admit, when I first purchased my new car and went to the service department on Covington Pike, I was so discouraged I thought “ what a mistake I’ve made”. The service department at that time was so discourteous and niot concerned with my issues. This last visit with my tire was a complete turnaround with the customer service in the front I was amazed and complimented them. However, the fact that I had to return another time to have the same tire that was In question replaced is poor workmanship!! And the fact that the low tire pressure light came on after the replacement is unsatisfactory! So, I say kudos for customer service, but it appears the repair portion of the service department still needs improvement!

Terrell did a great job.

I cannot say enough great things about AutoNation Honda Covington Pike. They went above and beyond to help get us get the vehi cle that we wanted. They are so friendly and understanding. We absolutely loved our experience and will send others their way.

Terrance Wilkins is a great Salesman. He made me feel great about purchasing my car. He accommodated me the whole time I was there and gave me the best deal for my new 2021 Honda Accord. I recommend working with Terrance Wilkin if anyone go to Auto Nation Honda Covington Pike.

John Barnes is amazing!! He never hesitates to go above and beyond for his customers!! Excellent service always!

Repairs deemed not needed by another shop. I have used Honda Service on Covington Pike for years because I trusted their work. Not anymore. They missed serious problems and gave me a list of items that needed repair or replaced. Two other shops independently said some were just fine and did not need repair. I will not be back. I realize their service people make a commission on repairs, however, the fabricated repairs are just ridiculous.

Terrance helped us get a great deal on our cars. Great rates with many amenities. Thanks man

During my recent visit to AutoNation Honda Covington Pike in Memphis, I found the service managers to be courteous and efficient. However, the price for the parts and labor were far above what it should have been. If I had known that they were going to use non-original equipment parts to make the repairs, I would not have brought my car to a Honda dealer service department. I felt that it was dishonest to not disclose that fact clearly before the job was completed and I received the final bill. Next time I will take my car to a reputable independent repair shop.

Terrell was wonderful to work with !! He was so nice and even answered all of my questions about my car. Will definitely be returning in the future :)

Courtesy driver. Quick turnaround. Competitive pricing.

It had been so hard finding a used car during these last few months. Gabe (salesman) and John (finance manager) were great! I really came to the dealership just to look so I was not prepared to do all my paperwork. They were patient and worked with me to get all the information needed so I was still able to purchase a car the same day.

Fantastic customer service, clear and precise explanation of repairs to be done. Great pricing and quality workmanship. Very, very satisfied. Highly recommended their work.

I bought a used truck before I took it off the lot good it needed a repair, I never brought the truck home and can’t get quality customer service from the staff, I was told it would be ready one day it wasn’t I only found out because I went to pick it up so I was given another date again something happen but I never received a courtesy call to update me or inform me and if I don’t call them I am just up a creek, I would not recommend this dealership to anyone, I’m not appreciated one I sign the papers, I am truly disappointed in the customer service or the lack of

Excellent Customer Service!

They've given me the greatest customer service that anyone could ask for. Not only they helped me picked out my very first car, but they also help pick out an amazing one!!!!

My caring salesman, Mr. Kyle Braun was making sure that I was pleased with my selection. The financial person and everyone at the dealership were highly qualified and totally professional.

Tony and Mr. Ervin were great! They are very professional and made sure I was taken care of! My car wasn’t detailed and I called and told Mr Ervin. He sincerely apologized and arranged for me to have it cleaned. Great service I received!!

This was my first time going to AutoNation on Covington Pike. When I called to make the appointment, they were attentive, knowledgeable, kind and patient. When I came in for my appointment, they were still kind and treated me like a customer, rather than a number. I used to take my van to a larger Honda dealership in this area, but they treat their customers poorly, and I felt like they never had the time to listen to me and the concerns I had for my vehicle. When I would drop my vehicle off for service, it felt more like they were heading cattle, rather than taking care of their customers. That wasn?t the case at AutoNation Honda. Rachel was very attentive and even called me by name when I came to pick up my vehicle. I felt welcomed and cared for. I felt like a valued customer that had been going to this dealership for years. My repair was done well and in a timely manner. I am now sad that I didn?t initially buy my vehicle from AutoNation Honda on Covington Pike! They are wonderful and take very good care of their customers. They are the way a Honda dealership should be. The other, larger Honda dealership in the area was pushing this loyal Honda customer (I am driving my 3rd Honda vehicle) away from the brand?HondaNation on Covington Pike has restored it with just one repair because of how well they took care of me. I now know to not settle for subpar customer service just to stick with the brand - I can have both, wonderful customer service and the Honda brand at one dealership. Thank you for doing your job so well. You treat your customers the way they should be treated and I?m thankful.

Want be back. Customer Service was very disappointing. Moving to Wolfchase Honda

Trey and the management were great. They didn't push me to accept a payment I wasn't comfortable with, gave me a great deal on my trade-in, and worked to make sure I had the deal I wanted. I appreciated their quick responses and would definitely work with them again in the future.

I used the Costco Auto service. I was pleased with the results. David howell was my salesman and I was very happy with the service.

Josh was very helpful and listened to my concerns. The customer service skills he showed is not one that is seen often. AutoNation is very lucky to have him as an employee.

Great complete service without unnecessary add-one.

Definitely wasn’t expecting to buy a car on a day that I was planning on just looking. Mr. Ervin, The GM and Mr. John in financing THANK YOU for your time, patience and kindness. It feels so good to be in a Honda again 🙌🏼

Love it😄👍

It was my first time buying a car on my own. The salesman and I had chatted and texted before our meeting. He had me well informed, which made my purchase Stress free.

Did some extended warranty work. Excellent customer service. My Pilot runs better than when new!!

Awesome..... The sales associate was friendly and easy to work with

This was the worst car purchase that I have ever gone through. After being told by a salesman the amount that I would need to purchase my vehicle outright, I went and got a cashier's check. The manager, John Barnes, then said that he needed an additional $358 because the price was calculated wrong after I confirmed 3 different times before going to the bank. I was asked to pay more to get the vehicle that I searched online for and made 5 trips to purchase. Gabriel, the salesman, and Joe Cooper were the only saving grace from this disaster but I will never return to this dealership again.

I needed to have my 2018 CR-V serviced. I got online one evening and was able to schedule an appointment for the next day! This was awesome. When I arrived to AutoNation Honda Covington Pike, I was quickly greeted, reviewed some information with the service advisor and waited in the comfortable lounge area. It took less time than I expected and was rolling in no time. Thanks.

I brought the Passport in for a recall repair to be done. When I arrived, I asked that they also change the oil. I got a verbal commitment but when I got the vehicle back, the oil had not been changed and no record of my request was found. Everything else (except the amount of time necessary to do the repair) was fine.

Great experience... got the vehicle I wanted with little hassle.

Came in on a busy Saturday, found a very helpful and professional salesman. Test drove 3 different models on a circuit that allowed me to get a good feel for low and high-speed performance. Made the decision to buy the right car easy. The business manager was also very knowledgeable and professional. I appreciated that I didnt feel pressured into an extended warranty that I preferred not to get. After i got the car home, i had an issue with a tire leaking pressure not due to a puncture. Brought the car back on a Saturday, and after some wait the business manager got us fixed up with a new wheel, problem solved and much appreciated again. This is my first Honda and Im impressed with features and performance compared to other cars ive owned. I do recommend.

Terrell was extremely nice and knowledgeable. Service was performed quickly and timely. Easy to get in and out of autonation Honda on Covington Pike. I was hoping that after all the work I had done on my vehicle that they would have washed the exterior and vacuumed the interior.

Loved my experience! Everyone was so nice and helpful!

Super service, no wait, clean, COVID conscious and I appreciated that!

I want to I buy car but got ignore by sale associates I guest cuz me n my wife look .. and what we drive

Easily made an appointment online, when I arrived Zach was quick to check me in and get me taken care of. He made the experience very effortless, I appreciate that. Would recommend!

I brought my 2019 Honda Pilot that I purchased in August 2020 with roughly 18K miles on it. Every single time I have brought it in, I have complained about the hesitation in it when applying the gas and sometimes just driving down the road, they could never duplicate the problem so it has never been addressed and now out of warranty. On this particular service date they checked the brake rotors as the vehicle was shaking when applying the brakes. The mileage was a little over 37K. I was called and told that the rotors needed to be turned. I voiced my shock as it barely had any miles on it. I was told that it was the Memphis streets that caused it. I owned a 2009 Hyundai Sante Fe for 11 years and I NEVER had to have the rotors turned on it and I drove those same Memphis streets the entire time. The cost to have them turned was over 200.00 and then to have the tires rotated and balanced was another 60.00. Small fortune for routine maintenance on a vehicle. Note - I ignored your first 2 request for a review but you continually sent emails requesting it, so now you have it.

No friendly greeting was received. Before COVID I'd pull up and get greeted. Now, I had to get out and find a service tech. All was good with my car. The oil change was expensive. Due to having a scheduled appointment, I didn't have to wait too long.

Service dept told me updating my nav was covered in my 90 day warranty so I made an appt. After checking in and waiting for about 30 minutes I was told the technicians do not update nav. I made a 45 minute drive for the appt and that was a waste of time. Very disappointed!!

Everyone was very professional and kind. Services was great

I purchased a GMC SIERRA 1500 from here and am thrilled. Great customer service from Kyle and the rest of the team took care of business in a professional way. Great experience indeed.

This was the best vehicle buying experience I've ever had. The staff were great. I would recommend them to anyone looking for a fair deal.

Our experience is super awesome 😎. Bill Nabors was an extremely knowledgeable, helpful, and friendly salesman. John Ragland was definitely super helpful. He did his magic with financing everything we needed. They both are exceptional. We left feeling happy and very excited. We didn't leave feeling like we had been scammed like some car lots/salesman make you feel. I highly recommend them. They are a force to be reckoned with.

I went for a scheduled oil change. No one greeted me as I pulled up (I guess this is pandemic protocol.) I had to go in and tell the technician what I wanted. I waited and the service technicians didn't seem enthusiastic about me being there. Everyone was kind of looking down. I informed a lady that I had an appointment and she looked it up and directed me to wait for the person whom I had scheduled with online. This Service Shop used to be more personable and friendly. I will be so glad when this COVID-19 is over. Also, they said my car was in great shape. It's a 2008 Honda. I scheduled a full inspection and oil change; I sure hope they inspected it thoroughly. $73.70 oil change.

I have been in the Honda Family since 2015 . I bought my oldest daughter her first car 2015 Honda Civic Lx, and then I talked my mom into going there in 2018 She purchased A 2017 Honda Civic Lx then in March of 2019 I went and Purchased my 2019 Honda Civic Lx ,but I came back in February of 2020 and traded it in for a bigger car since my family had grew when my daughter had my granddaughter .So I purchased the 2020 Honda Accord Sedan Lx . I’m just so blessed to have Met Mr Terrance Wilkins through his cousin Mr Marvin Campbell two great guys and salesmen. 😍😍. Mr Ron 😍the finance guy has a piece of my heart as well for his due diligence on a speedy process done so well. Mr Rizwan also is tugging at my heart I just met him this time when buying the Accord and he is a great salesman too 😍.

Great place! Great Bunch of Employees! You can't go wrong with a Honda or a used car from them! I highly recommend them to you! A Mechanic for 51 years says he has never seen a automatica transmission go out of a Honda Civic. He calls the Honda Manuel Transmission indestructible! Which says a lot about Honda's vehicles!

Excellent service. They was attentive to the needs or issue with my car. They kept me updated on the progress of my service.

Getting my car serviced with Autonation Honda used to mean great service despite the longish wait times. Now it means average service where I have no idea when my car will be ready because there is no communication whatsoever. After dropping off my car at 8:40am for 9am appt (oil change, tire rotation, differential fluid), I finally called at 2pm to ask when my car will be ready. I was told 3pm. When I got there, I was told mechanic accidentally almost filled the wrong differential fluid and it will be another 15 minutes. 30 minutes later I finally paid and was late to my next appointment. Not worth my time for this busy mom.

My experience at Auto Nation was fabulous ?. My sales guy was Mr. Rizwan Khawaja he took care of all my needs. I left the dealership with the car I wanted not with what the dealer wanted me to have.. He also been checking on me afterwards seeing was the vehicle of choice was providing me with great driving performance any questions or concerns I had with my vehicle was met. Also my financial advisor was swell also Mr. Pierre Heaston they kept him busy, but he didn't allow it from giving me the excellent customer service experience. I would recommend Auto Nation on Covington Pike to everyone and make sure you guys ask for the two gentleman's above I've mentioned so you all could have a wonderful experience like the one I had.

Salesman, Rizwan Khawaja, was very professional, helpful and responsive. Entire team was professional, courteous easy to work with.

I would not recommend buying your car here! They’re over priced, don’t even clean the car before it’s given to you, give you a car on E and give you car keys with a dead battery. You have to haggle them for gas! They also tried to add a bunch of extra insurance fees that they tell you, you “HAVE” to pay, when you really don’t. They say they’re a One-price shop but please negotiate because they’ll add another $5000 worth of taxes and fees. They did not spell my name right on multiple occasions on the documents I needed to be signing. You would think a corporate company would be a bit better on things like filling my tank or giving dead key batteries. Horrible experience!

Very professional the hold bit. Customer service was great ,and the service on auto was great. waiting area was very comfortable and wasn't long. Would go back. Not to mention that Kacey was great.

I hope to never have to take my car to any other place than AutoNation Honda on Covington-Pike. I've always been treated courteously and have received outstanding service to my car. Josh, the service dept. employee I've had the good fortune to have dealt with on my last two visits, was courteous, helpful and friendly. He was able to answer my questions, explain what needed to be explained and, along with the technician(s) who serviced me car, had me in and out in a timely manner while I waited in the clean, comfortable waiting room where there's always good coffee, popcorn and usually donuts. As far as I'm concerned, there's no beating a Honda product and knowing there's service as good as the car available to me makes owning a Honda that much more enjoyable.

Joe Clark and the staff there are the best .

They are very professional and courteous with a local-friendly attitude.

Very nice people!

Nick assisted me in the purchase of my car. He was knowledgeable and the process went smoothly.

They make sure the customer is satisfied with the services

Everything was great from asking questions to purchase and getting things fixed in a timely manner...

Thanks for an easy and pleasant car buying experience. Gabe in used sales and Tony in finance went above and beyond finding me a great vehicle at the rate I needed. Highly recommended.

Salesman are awesome!

Except for some system issues and extended wait , the service was great.

I wanted my Android Auto to display the map on the console. The team worked to attempt to make it happen. Even used their phones and their Honda vehicles. Turns out it was my phone - that does not have an Android Auto that works on 2018 CRVs. Then as OI am checking out Rebecca even identified a discount. She also had prevented me from using up prepaid service since I only have 9,000 or so miles on my 2018 CRV. Great service.

Service was excellent! Adam Keller was my service advisor. Brought my car in for a Honda Maintenance Minder issue. Adam and his team quickly figured out the problem, kept me updated throughout, and fixed the issue days before the expected completion date. I’ll be returning to Autonation Honda on Covington Pike for all future service and repairs. Thanks y’all!

Very happy with the service I received

They are always so helpful. When I needed a part installed on my Pilot they had the part ordered that day and installation the next.

The last time I was there, it took the guy 30+ mins to look up if the tires I wanted could be delivered. I walked out and went to Gateway Tire and they had my tires on in the same amount of time.

Service was excellent work was finished same day. Truck had been sanitized at no cost. Will definitely be using Covington Pike Honda in the future.

Bad customer service......

always friendly courteous service

My wife just bought a 2021 CR-V. We weren’t even entirely sure if we truly wanted to trade her bmw for it but the CR-V was just as nice of not better and more spacious. Also Riz was our salesman and he was wonderful! Not pushy and was very caring! I’ve never had such a smooth experience at any other dealership and I’m very very proud to say the customer service was the best. We also got the best interest rate I’ve ever had anywhere at just 1.9 percent and my credit is just average. Thank you AutoNation Honda. I will be back for your business and we hope you see this review

Good experience, Josh a new service rep. and Mike who has been there for years made sure that I got top notch service,

For some reason their oil change price is higher than expected, big increase.

Had the perfect car buying experience here. I went in knowing what vehicle I wanted, and Rizwan Khawaja and Pierre Heaston made it happen very quickly and easily! They were excellent to work with, both were very friendly and very knowledgeable, it was definitely the most enjoyable car buying experience I've ever had, and I love my new Honda Civic! 10/10 highly recommend!

Very slow waited for 3.5 hours for an oil change and rotation :(

It is a friendly environment and very clean place! Mike is amazing when i go to him he explains everything he goes over and beyond!

(These ratings seem skewed - check dealerrater.com for the honest ones.) Worst service experience I've ever had. Brought my car in for pre-paid maintenance* and to check an electrical issue. I was told within 2 hours that my car was badly water damaged from a clogged drain and would required $2250 in labor just to begin assessing the problem. I was advised to open an insurance claim for environmental damage. I opened the claim and the service center then spent the next two weeks without contacting me or responding to my insurance agent's requests for information (damage photos, estimate for repair), so I was unable to get a rental car approved by my insurance company. When I could reach him, the service advisor constantly promised action but did not follow through. Throughout this time, my vehicle was left outdoors on their lot without the drain issue corrected, so it was taking on water during multiple spring storms. After two weeks and unreturned calls to both the service manager and general manager, I informed the shop I'd be picking up my car, and they had still not completed the oil change, etc. I brought it in for in the first place (and which had been promised to be completed "in the next 30 minutes" a week before). I brought my car to another dealership, where the drains were opened for one hour of labor ($135) and I was given guidance to dry out the vehicle without additional cost. It was ready in two hours. *I tried to cancel the prepaid maintenance plan, but discovered it was not the official Honda Care but rather an Autonation product that could only be canceled if I brought the vehicle back in for a mileage check, which will be difficult since I never plan to set foot in there again. Instead I'm going to have another dealership buy out my lease and be done with this group forever.

They keep begging me to review them, so here goes. Worst service experience I've ever had. Brought my car in for pre-paid maintenance* and to check an electrical issue. I was told within 2 hours that my car was badly water damaged from a clogged drain and would required $2250 in labor just to begin assessing the problem. I was advised to open an insurance claim for environmental damage. That was the last time anyone at the shop contacted me. I opened the claim and the service center then spent the next two weeks without contacting me or responding to my insurance agent's requests for information (damage photos, estimate for repair), so I was unable to get a rental car approved by my insurance company. When I could reach him, the service advisor constantly promised action but did not follow through. Throughout this time, my vehicle was left outdoors on their lot without the drain issue corrected, so it was taking on water during multiple spring storms. After two weeks and unreturned calls to both the service manager and general manager, I informed the shop I'd be picking up my car, and they had still not completed the oil change, etc. I brought it in for in the first place (and which had been promised to be completed "in the next 30 minutes" a week before). I brought my car to another dealership, where the drains were opened for one hour of labor ($135) and I was given guidance to dry out the vehicle without additional cost. It was ready in two hours. And yes, I made the dealership aware of these issues when they contacted me afterward about my service experience, and no one reached out with so much as an apology, let alone actual compensation for my time or inconvenience. *I tried to cancel the prepaid maintenance plan, but discovered it was not the official Honda Care but rather an Autonation product that could only be canceled if I brought the vehicle back in for a mileage check, which will be difficult since I never plan to set foot in there again. Instead I'm going to have another dealership buy out my lease and be done with this group forever.

Very unhappy with service because I went and got my vechile of a oil change done last year and the guy told me next time when my vechile comes for oil change that some repairs needed to be done on it but it couldn?t be done until the next oil change. So when I took my vechile in for the next time they did the oil change no issue and didn?t say anything about the other repairs a month or two went by I noticed oil dripping in my driveway and I took my vechile back they quoted me a higher price than what was the original quote I got when the guy told me the first time for the repairs.and why wasn?t this problem fixed when I took it In the second time for a oil change this repair could?ve messed up my motor to my vechile of why it wasn?t repaired the second time

Had the perfect car buying experience here. I went in knowing what vehicle I wanted, and Rizwan Khawaja and Pierre Heaston made it happen very quickly and easily. They were both very friendly and knowledgeable, this was definitely the best car buying experience I've ever had. 10/10 would recommend!

I’ve always had an amazing experience at AutoNation on Covington Pike. From car purchasing to service, they have been great and I would recommend them to anyone. I’ve been going there for years and have not been disappointed by the customer service or professionalism displayed by the members I’ve dealt with.

Took much too long for a simple oil change... two and one-half hours!! And I was charged $19.99 for oil treatment that I DID NOT request. Their explanation...it's part of our oil change package. The Wolfchase location does not. This was my last visit to the Covington Pike Honda location for service.

Mr. Herrone was very professional. He showed me all the features that my new vehicle had to offer.

I had an appointment for an oil change. I didn’t expect that to take 2.5 hours and for my car to still not even be touched. There was no warning when I checked it in about a wait. 2.5 hours and it just sat in their lot the entire time. I had to leave to pick my child up from school at that point so I took the car and left before ever receiving service. I don’t care if I have a service plan purchased. I won’t step foot in here again.

The problem was solved satisfactorily.

When I first went in service was great. Pick up was the total opposite; the person pulled my record and gave me my key. I turn around and said, where is my car? He said it's out on the other side of the garage. I asked where and he said, use your alarm to find it. Are you kidding me. So I had to go get my own car. Take out all the paper and plastic. THIS WAS THE WORST service I have ever experienced, and I had just spent hundreds of dollars here.

Friendly, efficient, professional service!

Horrible Job! almost 5 hours for an oil change., even my car was ready hours. wasnt going offer a discount.

Please bring back some donuts

I had one of the top salesman who helped to find what I needed, thanks Terrance. My problem was after the purchase I was handed my keys to get in a filthy vehicle. I was expected to leave driving an uncleared vehicle tar I just purchased. No way. Not only did I ask fir it to be detailed, I asked for a loaner so that I can leave my vehicle there while I go and run errands. When I came back, my vehicle looked clean on the outside, but the inside was still filthy with visible dirt on the carpet; like old mud that had been there for awhile. I asked fir my car to be clean again. I showed the manager, he had the man that does the detailing to look. When I spoke to the detailer about my vehicle and why did I have to ask fir it to be cleaned, he asked me what year was my vehicle and when I told him he said that it is a 3 year old vehicle and it will not look brand new. I said thank you and asked for my keys. Then I spoke to the manager about not having mats and he told me he would look for some or order me some. He left and didn?t come back. I went to find him to get his response about the mats and he told me to get with my salesman to order my mats. I left feeling unappreciated for purchasing a used vehicle. I felt like purchasing a used vehicle wasn?t good enough to them. I did not feel excited at all. Not only that when asking for a loaner I was told by one manager they don?t give loaners and asked another manager and he found one. To have left fir about 3-4 hours and to come back with my vehicle still unclean was hurtful. My salesman was great and being one of the top salesman he had a lot of customers but sometimes you want to feel as if you are the only one especially when making a deal like purchasing a vehicle. I will go back to him but not the location.

Took the car in on a Thursday for a water leak in the interior and to fix the back up camera. I received a text message Monday morning saying that the backup camera was ordered and would arrive on Wednesday. I heard nothing after that. I called multiple times on Friday. It was very difficult to get someone to answer the phone in the service dept. Then I was put on a long hold. Finally someone came on, took my information, said they would check and call me back. No one called. I tried later to call back and again no one was answering. I finally went to the dealership. They told me that camera was on back order. I waited over a week to find that out. I think I'll try a different dealership from now on.

I was quite impressed how kind and helpful everyone was very kind and professional at AutoNation Honda Covington Pike. My Senior Sales Consultant Terrace Wilkins was exceptional with his knowledge of helping me. I received everything I prayed for and then some. His attitude and expertise was exceptional. He deserves a 10+.

The staff at AutoNation made this experience great.

Took the car in on a Thursday for a water leak in the interior and to fix the back up camera. I received a text message Monday morning saying that the backup camera was ordered and would arrive on Wednesday. I heard nothing after that. I called multiple times on Friday. It was very difficult to get someone to answer the phone in the service dept. Then I was put on a long hold. Finally someone came on, took my information, said they would check and call me back. No one called. I tried later to call back and again no one was answering. I finally went to the dealership. They told me that camera was on back order. I waited over a week to find that out. I think I'll try a different dealership from now on.

These guys were great! Very helpful in every way and went above and beyond to make our car buying experience the best it could be.

I bought my car very satisfied. Later some problems arose with the car, contacted Auto Nation Honda they repaired with no cost to me. I was having knee surgery at the VA hospital in Nashville. Another problem arose while there had to do repairs and rent car in Nashville. After I got home after surgery I contacted Danny Anderson at Auto Nation Honda, I explained the situation that arose in Nashville and the money I spent to repair car and rental. He asked me to send receipts for work and car rental, they would send me a check for the expenses . I am happy to say today I got a check in the mail, from Auto Nation Honda for full amount. I highly recommend Auto Nation Honda. I now know that they value there reputation. Thank You Danny Anderson for your help and my thanks to Auto Nation Honda, for your integrity. A very satisfied customer, Joe Villarreal

Two weeks ago I took my 2015 CRV Touring in for an oil change and front end alignment, my car was pulling to the right. Shortly after leaving I noticed it was still pulling to the right and getting worse. I called Monday morning and they said I could bring it in on Tuesday but unfortunately with my work schedule it was Friday. On Friday they say a bad tire is causing the pulling, oh and the rest have tread that’s very low. Note none of this was mentioned on my xx point safety check that’s supposedly done on every car. They quoted me a tire price and we’re going to “give me another alignment for free”. When I produced a coupon for buy 3 get the 4th tire free now I’m supposed to pay for the alignment. When I questioned this since I had payed for an alignment the week before, Adam came down $30 which I questioned again. Finally we agreed on $60 for the alignment which I still think was wrong but I’d been there 5 hours and was ready to go. After driving off maybe 3 blocks the tire pressure light came on so back I go, ugh. Adam said they forgot to reset the system so it recognizes the new tires, he did this and I was off again. My question for Auto Nation Honda is where is your quality control? Who’s assuring the technicians are doing things correctly? Is there a checklist they can use to assure all is done should their memory have an off day. I’ve driven Honda’s for 47 years and I have high expectations from the car and the service departments.

The only reason why I am giving a 3 star rating is because I did not have an overall good experience financing a used vehicle. Maybe my experience would have been differently if I purchased a new vehicle. My salesperson was great and really helped to work out a deal but where things went wrong was when handing me my keys and expected me to drive off in my vehicle that had not been detailed. The inside was filthy with visible dirt on the carpet and the rims of the tires were black. When I questioned about it the response was “we know”, “we been having problems with the people who cleans the cars”. I refused to leave without my car getting cleaned and because I already spent countless hours there I needed to leave my vehicle, get a loaner to take care of other things. I asked for a loaner and one of the managers told me they don’t do that and then said they did not have any cars to loan. I was getting upset because I felt like I just spent money and just financed a vehicle with a monthly note and I cannot leave with a clean vehicle. Then I talked to another manager about my concern and that I refused to leave with a dirty car but needed to go and take care of business while my vehicle was being cleaned and this manager gave me in a loaner car (go figure). Oh not the end. When I came back to get my vehicle, guess what, the outside looked better but the inside carpet was not cleaned. I was upset and hurt. The manager called for the detailer to come and take a look. I spoke to the detailer and he asked me what year was my vehicle. When I told him the year he said “oh it’s 3 years old that’s why. You’re not going to have a new looking vehicle”. WHAT! What on God’s green earth does that have to do with a clean vehicle. I said thank you sir and asked for my keys. I told the manager thank you. I didn’t have mats in the vehicle, he told me he’ll find some or order me some. I waited for the manager to return and he didn’t. I had to find him and ask about the mats and he told me to get with my salesperson so it can be ordered. I left feeling like this was the worst experience I’ve had. This was my 3rd time financing a used vehicle out of 5 vehicles and this was by far the worst experience other than the experience during the finding and closing the deal with my salesperson. Even with my salesperson it could have been better like showing me how to operate my vehicle, giving a thank you package or gift just to feel like I made the best decision to be there. But this salesperson is one of the top salespersons by far, he had a lot of customers to help which I understand although every customer should feel like the only customer. I will purchase from him again not so much the location.

good

Very pleased with the personnel and the service I received. Will definitely return for any service needed.

I had a service light come on the day I needed to be going out of town and AutoNation got me in quickly and took care of the problem. Did a great job and customer service was outstanding.

Easy process

Excellent service. Mitch was great and communicated with me frequently. I will definitely be back.

The serviced was completed in a timely manner on the date and time agreed upon. The dealer representatives checked on me several times to check if I needed anything, however I was not pleased with the price of the part and the service.

Found a van I wanted on the website at this location. Talked to 3 different people, even being quoted a trade in price, then almost drove 1.5 hours away to get it before being notified that they don’t actually have the van I wanted and it’s being shipped to their store and it’s already been purchased. How does 3 different people miss that?? Then I talked to someone who sent me other vans I might would like. Called him back to ask a few questions and he gave me attitude. Will not be dealing with them again.

The Service Department got me in and out. I appreciate how I was informed of pending service attention my vehicle needs. Thank you AutoNation Covington Pike for always giving me A1 service.

We worked with Trey Wilson, and from beginning to end he was a pleasure to work with. His customer service, patience, knowledge, and hard work blew us away. He worked so hard with the GM and Finance Dept to get the price where we needed it to be for our trade in. The staff at AutoNation Honda is friendly and the place was super clean. We were very very impressed with everything. And we got a great deal on our trade in! Thank you AutoNation!! I love my new car!

My dealer, Rizwan Khawaja (Riz) was recommended to me as a great person to work with. Specifically, he was very knowledgeable about the cars; had a very pleasant personality, and was very responsive when I had questions. I will highly recommend him to others. And, everyone I interacted with at the Covington Pike dealership, from the receptionist to the business manager, were very professional and nice.

No es muy agradable publican carros y cuando llegas no están

Sold us a car and requested it back two weeks later. Very displeased.

My experience started off great. I took my car in to diagnose an issue. Check in was great and they called later in the day with the issue. When I went to pick my car up. The service guy located my key and gave it back to me. When I asked where my car was he said it's out there. He told me to push my panic button to locate my car. And then lackadaisically walked with me to locate my car in the back. Really, they have a garage area and in my experience they alway bring you your car. So of course when I got to my car there was plastic on the seat, and as expected was not removed, because they did not bring me my car. So in the end I paid $186 for a bad customer service experience. Why would anyone go to this dealership.

I purchased a 2020 Honda Accord a few days ago and it was a very easy process and pleasant experience . The staff was professional and very friendly. I will definitely refer family and friends to Auto Nation Honda on Covington Pike

I’d recommend Mr.Cirillo at all times. He knows exactly what he’s doing & got me taken care of almost immediately. Put me in exactly what I needed & made sure I left with no complaints. I would highly recommend requesting his services!

Well, this was my parents whom is 78 and 80. They went for an oil change and my dad advised that when they took it back for the oil change, they went ahead and did other things which he knew nothing about but they charged him for it without his consent. For an oil change his told was in the $80's. They took advantage of him due to his age. I would suggest that if someone is elderly and they have to go up there to have someone go with them as they will throw in everything and make them pay for it. Not happy. If you need my dad's name, they will have to contact me as I am not putting their information on here.

Positive, very little haggling, satisfied with experience

I highly reccomend David Howell on the sales ! He was very knowledgeable and taught me alot about the vehicle before I decided to purchase:) and Tony Gray Jr. Was great on the financing side 👍the whole process was one of the best I've ever had to deal with. Thanks you guys!

Since 2017, the service has always been excellent.

Great job. Easy to work with. Affordable. Knowledgeable.

Trey was very pleasant and we look forward to speaking with him again on Monday.

This is the second vehicle my family has purchased at this location and Gabe our salesman was EVERYTHING!!! I will DEFINITELY send ANYONE I know that's looking to purchase a vehicle straight to Gabe😊 VERY HAPPY CUSTOMER!!!

Great people and friendly. Very knowledgeable and helpful.

Thanks to Zach, my service advisor for a job well done! Super thanks to Trent Dorsey for resolving a complex warranty issue. However, I am deeply disappointed in the Service Manager, Adam. He did not attempt to resolve my complaint at all. I am undecided about whether I will use this service department after my warranty expires!

Walter was my salesman and he was the best! I would recommend him to all my family and friends.

My car is being serviced at the Covington pike location and I’ve been having the worst of luck with them that I am now aggravated. I have taken my car back to them 4 times now for the same issue and it is still not fixed. Now my car has been sitting up there for two weeks and no one has contacted regarding the status of my car. So when I go up there to get an update, I was informed that everyone quit and there’s only two advisors working there so no one has thought to check on what is going on with my car. This is unacceptable. Also, each time I took my car up there I was told that something new was needed each time and that it should fix the problem but here I am with still the same issue. Now no one knows what is going on with my car because my service advisor quit. I also called up there everyday to get an update about my car but was told that someone would give me call back and no one ever did. So that’s what lead to me actually going up there to figure out what is going on. That’s when I was told everyone had quit and no can tell me what is going on with my car that’s been there for two weeks now. I’m highly disappointed. I brought my car to a dealership thinking that I would get the best service from the suppose to be Honda experts, but clearly I made a mistake.

Love my new car.

We were blessed to be taken care of by Mr. Walter Crawford and he did an outstanding job! I’ve bought many cars and dealt with many dealerships over the years and I’ve never had a salesman so attentive, kind, and helpful as Walter was. He gets a 20 out of 10 for us! I recommend anyone going to buy a car to go see him.

My car is being serviced at the Covington pike location and I’ve been having the worst of luck with them that I am now aggravated. I have taken my car back to them 4 times now for the same issue and it is still not fixed. Now my car has been sitting up there for two weeks and no one has contacted regarding the status of my car. So when I go up there to get an update, I was informed that everyone quit and there’s only two advisors working there so no one has thought to check on what is going on with my car. This is unacceptable. Also, each time I took my car back up there I was told something new needs to be done each time and that it should fix the problem. Well here it is the 4th time and now no one knows what is going on with my car because my service advisor quit. Also, each day I called up there to get an update I was told that someone would give me a call back but no one ever did. That’s what lead me to actually go up and yet no one still knows. I’m highly disappointed at this point.

For my first time buying a new vehicle in a while, I had a such an easy car buying experience. Everyone to my sales associate to the finance manager was extremely friendly and helpful. I love my new car, it was meant to be!

I have had great experiences at AutoNation Honda's service department. They are super-organized, on-time, courteous and honest. Their work is superior to Wolfchase Honda and you can trust when they show you legitimate service needs for your car.

Great Service Dept

Courteous. Didn't try to up-sell me on services.

Appointment are easily made. I love that a few years ago, they enclosed the customer service area; one can conduct their check-in and checkout transactions and not feel the affects of the outside climate. Service professionals are thorough, (will finish review later...busy)

I gotta give it to these guys. They weren’t pushy, gave me time to decide, my trade-in was easy, and the whole process went smoothly. I came to this dealership on a whim but I’m glad I did. My 2014 Honda Accord coupe was my trade in and I bought a brand new 2020 Honda Accord sport. I live in Houston but bought it here so the ride home was smooth and nice. Would highly recommend Gabriel and the guys here. You made my car buying experience easy and even though I was stressed out the whole time, you were all patient and kind. Thank you.

Team member was very professional and helpful. Great experience overall!

The sales person, Tremaine, didn't try to up sell us or haggle with us. He just tried to help us find what we wanted and he did! SO happy with our new (to us) car from AutoNation.

The gentleman that helped me was kind. My service was quick. I was in and out in less than an hour and a half.

My service as always was very professional and timely. I not only enjoy my visits to Honda Automation but with the free WiFi I find time to catch up on my reading. By the way the customer service is awesome, thanks Autonation.

If you’re looking for the perfect car for you, great prices, and amazing customer service then look no further!!! Get to AutoNation and ask for Ryne!!!! This was by far the best experience I’ve had looking for my truck! Thank you AutoNation, Ryne, Tony, and John!!

I felt safe as they are practicing Mask wearing and social distancing. Service personnel, as always are caring and informative. Thank you (SA) Zachary M.

Timely, convenient, courteous and fairly priced. We are glad to use our reliable dealership for honest and courteous treatment.

We were looking for a car for my daughter and almost immediately found one. It was her first experience of buying a car and she got spoiled, because this was as good as it gets. Both the sales and finance people were knowledgeable, helpfuland low pressure. We're delighted with the car and the whole process of getting it.

My salesman Rizwan was incredible as was Pierre the finance guy

Shelbi Blackburn is amazing! She Gave the Most INCREDIBLE customer service. Super satisfied with my service.

Bought a 2018 CRV EX from AutoNation Covington Pike. Went to the dealership not knowing anyone there. Was cordially greeted by a a very nice receptionist and David Howell, e-com sales and leasing specialist. David was very low-key, not high-pressure at all, and a pleasure to do business with (if the car buying experience may be characterized as a pleasure). David got us the car we wanted, spent a lot of time showing us its features, particularly the electronic ones, and gave us a whole lot of attention, even after we signed on the dotted line. He called us a week after we took delivery to make sure everything was ok. Will Hadley, customer financial services manager was also very helpful in explaining options (e.g., extended warranty, etc.) in the same easy manner as David. They made what we believe to be vary fair offers on the new car and our trade-in. We've only had the car two weeks (we love it!) but would highly recommend AutoNation/David Howell if you are in the market for a new car. We are in our early 70s, if that helps in assessing this review.

I have been coming here for 13 years. Trent has always taken care of me. He is amazing. Also, Rizwan and Pierre were wonderful as well. Thanks guys!!

I've waited 11 days for two tires. Not once in those 11 days did anyone communicate with me in anyway about said tires. When I reached out on Monday, I was told that they would be in that day or the next. No one contacted me on Tuesday. I reached out on Wednesday to get a refund, because let's face it, after this many days, who wouldn't. I spoke to an exceptional associate named Brian who was most helpful. He researched the situation and was told that I had to pay a restocking fee of $10...per tire. Are you serious? I ended up speaking to an Adam Keller, service manager, the next day. He was defensive on the phone, did not give me a remotely decent apology for the delay, and then proceeded to tell me that his company couldn't possibly be expected to absorb fees of this nature, and that he would have to research this situation more. What's sad is that I've been coming to this dealership for 20 years because of the customer service. I am very disappointed, and will be seeking service elsewhere.

I chose to use Costco member discount. My salesman, Rizwhan Khawaja was very personable and easy to work with! I highly recommend him!

I don’t know why they keep asking me for a review, last time I took my car in they put an extra hole in my gas tank. I know accidents happen, but accidentally grabbing a punch instead of the proper tool and then a hammer instead of the ratchet for the proper tool then punching a hole in the gas tank instead of not doing that, a very complicated accident for sure, but then it was reassembled and given back to me for me to discover on my own after getting an evap leak code. To boot when I picked the car up it was parked in the sun with the window up even though it smelled like a gasoline fight had occurred in the back seat.

Ryne Bushart and team really went above and beyond to help get me and my wife in a new vehicle that fit our needs perfectly! Amazing service, and highly recommended! Would definitely give more then 5 stars if I could.

Great selection of cars. Terrance is great.

The wait time was longer than stated. I was told my wait was 1h 30mins and ended up waiting almost 3 hours. My total was expected to be paid all upfront. They need to work out a pay system where people can budget their payments when it comes to repairs. We all do have other bills and obligations and it’s not ideal to expect a person to pay $500 dollar upfront for multiple services.

Found a vehicle that I was looking for on-line, contacted AutoNation Honda Covington Pike by email, they responded to me promptly and I was able to set up a day and time to test drive. They were nice, professional and easy to work with. I bought the Nissan Murano they had and am loving it!

The service department was nice enough to punch a hole in my gas tank while doing a recall and then give it back to me and not mention it.

This place is the best place to shop for a car all the staff are very nice and helpful

Excellent service!!!

Friendly and fast service.

They were friendly and displayed great customer service

My wait time and service was great!

The Best experience I’ve had purchasing a new vehicle.

spacious waiting room...friendly service and sanitizes vehicles after servive.

I got great service from the time I arrived to have my car serviced to when I left. The wait time was very good. The service waiting area was clean. I felt comfortable there. The service attendant was great at explaining everything that needed to be done to my car. He was very nice and knowledgeable.

I went there to trade in my car . Tremaine was my salesman and he was AMAZING! He listened to everything I was looking for in a new car and helped me find the perfect fit at a good price.

They were very helpful when I bought my vehicle and great when I bring my car in to get serviced!

John Barnes was an absolute pleasure. His demeanor, knowledge and personality was extremely helpful in the overall process. I will highly recommend him to anyone looking to purchase a car.

Came in without appointment due to car not starting. Problem was diagnosed and repaired quickly,

Great people and great service!

Would have been stranded in Memphis if they had not repaired our vehicle.. Very thankful for the service ..wasn't crazy about the price, but it beats a breakdown with all the snow in Kentucky..

Awesome customer services from David Howell and Tony Gray 🤩

I called because I suspected an issue with my clutch. The man who answered was genuinely concerned. He made a way for me to come in, even though they were very busy, so that the problem could be diagnosed that day! Everyone was very timely, courteous, caring, and professional. Everyone was wearing a face covering, which I was incredibly thankful to see. I felt very cared for. Definitely recommend this location.

Jay was very helpful and honest about the services I received and will need going forward to keep me on the road safely.

Anytime I’ve ever been here they’ve been great. They are quick and informative.

We took our van in for oil change, tire rotation, etc. Shelbi Blackburn was extremely friendly and helpful. Didn't have to wait very long. I recommend her highly and we had a pleasant experience.

Everyone is so awesome to work with.

Shelbi was very helpful. Contacted me and told me what needed to be done before doing anything. Helped me with financing and discounted where she could. Overall great person and great place.

Tre Wilson was an excellent salesperson and Tony Gray was equally as good! They wore their masks and were very personable! Trust me, I made them work for their money but they were very polite, genuine, and mannerable!

Excellent service. Friendly and helpful staff. Clean facility.

First time buying a car and the experience was great! Ryne and the team were amazing and would not let me leave without being happy with my choice!! Would definitely recommend to all my friends!

My second time having my vehicle restored with them...wouldn’t take my car anywhere else! Nichelle is wonderfully polite, efficient, and communicative! Honda certified!!! This is important if you want to retain as much value for your Honda as possible. This is where the dealership sends their cars for repairs👍🏼 ...and their work is guaranteed!

I had a really good experience I would recommend to a friend and will be back when my car needs service again

Shelby, the service manager did a great job! She had me in and out in less than hour!!

I had an excellent experience with these guys. Go see Ryne, he hooked me up! I would not have gotten a better deal anywhere else. The people there are very nice and they work with you and make sure you leave a very happy customer. I highly recommend purchasing a vehicle from here.

One of the best car buying experiences. A big thank you to the sales rep - Kristin Schaffer!!

It was a good experience. The waiting area is clean and has coffee. The service is expensive though

Professional, polite, and very helpful. I recommend that they keep doing business the same as always.

Had oil changed and filters.auto was sanitized after work was completed

Only dealer I talked to that was willing to even attempt to work a deal from just seeing pics of my trade an agreed to my numbers an didnt try rto flip flop numbers atound once I showed up to buy. highly recommend

Service was great. They didn?t take a long time and also keep me updated in the meantime.

I recently purchased a 2021 HRV from autonation Honda n Covington Pike. I had a very good experience and my salesman was very helpful as was the sales manager.

Great experience and customer service. The sales and finance team was member friendly and knew how to make customers feel welcome. Will recommend to all friends.

Pleasant environment helpful staff.

Although it’s important to keep maintenance on my vehicle, I would appreciate a more thorough inspection. Typically, the recommended services are the most expensive. However, simple things need attention also. My windshield wipers tore a day or so prior to this visit. I held out on replacement on purpose. Now I have to question if I’m receiving quality service, considering no one noticed & offered me to purchase/replace new blades. In addition, I was left to research which wiper blades are the best on my own as opposed to possibly have an “expert” opinion. I understand sales is important, but what happened to superior, complete customer service irregardless of what additional services and/or products you can convince a customer to purchase or add? I’m disappointed! Let’s get back to the quality of service I’ve bragged on for the last 15+ years I’ve been a satisfied “Honda girl!”

Ervin was really helpful, made the process smooth and easy and got us the price we needed.

Saturday I took my 2019 Ridgeline in for an oil change. The Customer Service Rep Kayce Grover, a really nice lady, told me the wait may be extensive as to they may have to work me in. She informed me of some services that I weren’t aware of and utilize on my next visit. The real treat was when she told me my truck was ready in less time than was expected. Thank you for your service and your smile 😎

I had the best experience I’ve ever had with the very best salesman, David Howell!! He helped with my purchase of my 2018 Accord , but he actually should have gotten full credit that salesman was basically nonexistent! David Howell is the kindest, most helpful salesman I’ve ever had the pleasure of dealing with!!!

The wonderful, friendly folks here always go the extra mile to make my experience a great one. Thank you!

The sale process was very slow I believe it took three hours to get everything done. After we finished everything the sales rep.(Ryan) told me the detail crew was gone for the night and he doesn?t have access to get gas for the car. So they tell me to come in tomorrow to get to certified, detailed, and gassed up. I get there the next day 2hours earlier than I said I was. When I arrived I gave him the keys he said he was going to keep me updated and fast track everything and keep me updated . There is only me and one other customer there in the building, the rep( Ryan) that was helping me disappear for 30 minutes to an hour at a time not informing me anything. I know dealers are slow but that was unacceptable me and my expecting wife waited for a total of three hours and thirty minutes at the dealership with the plumbing off in the bathroom for them to do absolutely nothing to my car. I could wait any longer because I had to be at work and my wife was pissed. I had to go to work with a car that still had the all the decals on the car windows and they still didn?t put any gas in the car. I would have be ok with coming back another day if my rep. would have told me the truth. Every time I asked I?m for an update he said they were getting started or was about to pull up and second. The last time I asked him I just followed him to the back and the mechanic told him there were just about to start on the car after three long hours of being told it?s almost done!! I wouldn?t recommend Honda covington pike to anyone.

Shelbi is very professional and customer-focused. She is a tremendous representation for Honda.

We always have had a great experience buying new vehicles and getting service on our vehicles. We have bought several from Auto Nation. Everyone there are very nice and helpful. We have recommended others to do business there.

My service writer was very professional and helpful. Repairs were done in expected amount of time.

Shelbi B. provided me with great customer service. She was very attentive to my needs and she concerned about my satisfaction.

Shelby took care of me. I love my car and the service I receive.

I've never felt more cheated by a company. I brought my car in for a flashing check engine light. My car was leaking oil due to the fact that a repair from 2017 was done incorrectly by the 385 location and caused my entire engine to fail. I have been refused any compensation at all every step of the way, often by your company hiding behind an insufficient warranty and other technical issues. I'm now financially wrecked for years because of this and my check engine light came on less than 11 hours after leaving the dealership. My family and I will never own another Honda again (after owning about 7) and I'll do everything I can to never come to your shops for repairs again. Shelbi was very friendly and communicative throughout, but the service was still wildly inadequate.

Dexter is quick, efficient, and friendly.

As a potential customer in the market for a used vehicle i was paired with “Top Salesman”Tre Tremaine. I had found a 2010 Nissan Altima off the website. I went into the dealership to inspect the car deciding it had potential and brought my daughter back as this would be a vehicle for her. My daughter was pleased with the vehicle and wanted to proceed with purchase pending the radio fixed. Mu daughter left a good faith 200.00 deposit and was informed this would guarantee she would be the owner. That was last Wednesday- fast forward the car went to the 901!Sounds for repair Thursday and would be back Friday(11/13). No one from the dealership communicated the car would not be available on Friday , i arrive at the dealership only to be informed the car not available still allegedly at the 901 Sounds... i reach out to our salesman Mr. Trey ,Sat(11/14) still informed the car was not complete due to replacement of the radio and it required rewiring. Tre informed us he would be off Sunday and could take care of everything on Monday morning(11/16). The car did not or should I say we received notifications at 2pm the car was available and ready. During this window of the car not being available my daughter picked up a shift. Wehad planned to demo the car today (11/17) but I asked Tre if we could finish everything on Wednesday. I unfortunately had patience with this Honda Dealership however we as customers are Not of Value to Tremaine Nor His GM . Tre informed us there is a customer there to look at the vehicle and His GM told him to sell the car.! I am baffled as the entire time Tre guaranteed my daughter her deposit would secure the car for her. The company has a no haggling policy however they haggle, devalue and undermine the customer.. This company has zero consideration for what they say versus what they do. This was a very horrible experience for us. As single women we only wanted to verify the car would be a dependable car, which is why we requested to take a demo. To dismiss us as customers, when we showed good faith displays the integrity of the GM. Tre and to your GM please take the opportunity to build lasting relationships instead of only building marginalized profits. I know our business is NOT valued nor appreciated and I am sure this is not the first time these tactics happened at your location which definitely needs addressing. As a consumer, we would like to have a pleasant experience, please know this was very undesirable. A dissatisfied potential cash paying customer, Tracey McFerren

Repair for nail in the tire costs around $32. I've spent hundreds at your dealership this year. good customer service would be to fix the tire for free . I priced a new car with the sales team and like them very much but am not ready for purchase.

AutoNation employees rock! Shelby and Kayce have great customer service. Now I do miss the free carwash when you get service done.

Very pleasant today. Good service.

Outstanding service! Quick, efficient and thorough.

I made an appointment ,it was timely. I had a oil change. The only problem I encounter was I thought it was a little costly.

Kristen and the entire team was FANTASTIC!!! The process wasn?t long at all and was very thorough.

Great service and care. Did not take too long either!

Bought my car here almost a year ago. The salesman was very courteous and went out of the way to make my car buying experience a good one. After a year the car was taken for its scheduled service and they did a great job.

Knowledgeable service department Friendly service

Great service department. Curtious, friendly and professional

Quick easy service. Employees helpful and friendly.

I took my car to the dealership after one of the drive through places couldn't get a cover off underneath the car. I called on Friday and got a Saturday morning appointment. When I arrived at the service department I was greeted promptly and the car was taken back for its first oil change and tire rotation. Pricing was the same as the quick lube place but I felt better about the service being performed properly with Honda recommended parts and trained technicians.

Service was done timely. Kayce was a great service representative. She informed me every step of the way regarding what was happening with my car.

The service department staff are Professional and polite. They Always do a great job.

straight f**** ripe off don't explain it to you right. just to get ur money and your out of pocket with no results

The service advisors are always friendly and helpful

Cayce was phenomenal!! Very helpful and happy to serve me. I will definitely bring my car back

I commend AutoNation Honda on Covington Pike for their dedicated service to customers. I have always had my CR-V serviced at this dealership and have always had a great experience. I have gotten to know many of the people in the Service Dept. and they all go out of their way to make sure the customer is completely satisfied.

I received great customer service. The representative was very professional, knowledgeable, and all around helpful.

I have had nothing but 5-star service on the showroom and Service Department!

Car was serviced even though I did not have an appointment.

The Manager name Trent was great! he even came out on my way out to show us his gratitude for doing business with them. " That is superior customer service!" Then earned my long term loyalty for sure ;'D

Very good.. car tire repaired in little over an hour

Everyone there was friendly, professional, and very knowledgeable about the car I was interested in. After the sale, Bill explained the features in the car and walked me through setup before I left. I love my new Honda Accord.

Had routine service on my Ridgeline yesterday. Service was fast and efficient. Vivid restrictions were in effect (masks and distancing). In and out in an hour,

Quick service, reasonable prices.

I purchased my car last week and my salesperson was awesome!! David Howell is his name and he works in internet sales. He is absolutely the best. He was very helpful and he helped me get the car I wanted. I definitely recommend you visit him if you're looking to purchase a car!!

Everyone involved took great care of me and my car. It was more like going to a friends garage and getting work done. Not only was the work top notch, but the prices were reasonable too!

Great experience, great service, in and out fast. Had a check engine light come on . So brought it in for service and they checked everything out.

The Mega dealer Automation has refined the car buying and delivery process. No pressure and treating the buyer with respect.

Our 2014 Honda Odyssey broke down on the interstate late Thursday night. We had it towed across the street from this service center. We couldn't park it in the Honda lot because the gates are closed. So early the next morning we got to Josh Lee in the service dept only to be told we would need to call a second tow truck so they could tow it across five lanes of traffic. Not what we wanted to hear, but Josh gave no other options. We asked if once it was towed, could he maybe diagnosis the problem. This was at 11 am on a Friday. His response: "Maybe. But I don't know for sure. I don't even know if I have parts for a 2014 year model as we only keep 2015 up." Total frustration, but still. What options did we have. We were from Arkansas and had no idea where to take it. We agreed to pay for a tow truck and left the dealership headed back to our hotel. AT 430 that afternoon Josh called us to tell us that the tow truck had come but couldn't find our vehicle. It was LITERALLY across the street. unlocked and in neutral waiting on the tow truck who never could find it. I called the tow truck company myself at that point (after getting the number from the Honda place). Wayne (the tow guy) told me he had been told by Josh to get it at 830 am the following morning. So overnight, my van sat in the driveway of businesses, blocking their drive. The following morning I called Wayne at 830 am to see if my car had been found and towed to Honda only for him to say, "Did the honda place not call you? Your car is missing." Turns out my car was towed by a used car dealer because it was in his drive. He ended up fixing my van. I don't know what we would have done without him. Because Josh and AutoNation Service Department DID NOT HELP AT ALL. to top it all of, when i called Josh after realizing my car was gone and filing a report with the memphis police department, HE HUNG UP ON ME. told me he didn't have to listen to my complaints. i will not stop here. i have already spoken with someone at american honda and have filed a report with them regarding Josh. if you buy a car here, fine. but whatever you do, DO NOT SERVICE YOUR VEHICLE HERE.

Service is always excellent!

They team at auto nation helped me find the exact car I was looking for. Thank you.

Made the process easy. I got a good deal at a fair price. In and out with my new truck in three hours. The only negative was the detail job on my truck was not very good. Would shop there again.

They provided excellent service and very quick to access that the tire was beyond repair. So glad I had road hazard insurance with my tires.

Easy, smooth, enjoyable!

I was pleased with the process it didn?t take all day for me to finish the process.

I really liked David Howell, the salesman of my new car. Then you go in with the business manager who tries to sell you a lot of other “plans,” and I did fall for it. I was told that my Vehicle Protection Plan covered ANY little dings or bumps on the car. Well, the paint on my new car is actually chipping off for no obvious reason. But guess what. That little problem is not covered! I have called AutoNation twice to speak to someone about it and twice I was told that “they” were busy and would call me. The first afternoon, I stayed home to wait for their call. Never called. I was told the same thing today. Again, no call returned. And I would rate the service department as below average or poor. I even sent an email to the service department manager explaining that I felt it was irresponsible for not a single one of the staff to bearing a mask, and it showed that they really cared very little for their customers. That, too, was totally ignored. I won’t ever buy a car here again. I am certain that there are other cars that I will enjoy just as much.

Today, I cannot recommend AutoNation Honda Covington Pike service. I called about replacing a genuine Honda battery under warranty and asked how soon they could get me in.They made a 9:00 appointment for me, but when I got there they told me it would take two hours to swap the battery out. If they had told me that on the phone, I would have gone to Costco and bought a battery and swapped it out myself. Also, I had to pay $30 for labor on the battery under warranty. I figured I would have to pay a pro rated fee, but it is the two hour wait and labor fee that got me. The labor fee, pro rated charge, and two hour wait (with an appointment)... I could have bought the battery for less at Costco and saved myself time and Money! Honda, there’s no sense in making appointments and then making the customer wait two hours beyond their appointment time.

Excellent service I will recommend him to everyone

I was surprised the dealer quit offering the sanitizing for the car interior after completing the service. I was told it was now 29.95. I would think after paying over $250.00 for getting my car serviced, this should have been done at no charge. I can see if someone just came in to only have that done, but really, as much money as your customer's spend with you, this should be done with no charge.

Worst experience I've ever had! They didn't call and tell me my car was finished, they smoked in my vehicle and it reeked when I picked it up, they ruined my keychain, the price they quoted me was less than what they ended up charging me. And they didn't even explain anything to me when I picked up my vehicle. To top it off, as soon as I got home, my check engine light came on, and when I called back, they told me that I had driven it off the lot so it would be an extra expense. This isn't a dealership, it's a stealership. Never again will they service my vehicle.

Excellent service to keep my Honda CRV running as it should.

Customer service was good, would recommend to family or friend.

Please share - Do NOT buy a vehicle from AutoNation Honda on Covington Pike They have you sign bogus documents on mileage & will not honor their return policy. #bogus #falsedocuments #nointergrity

The sevice time was quick and the waiting area was sanitized and clean.

Best buying experience in 50 years of car purchasing!

AutoNation Honda is the designated dealership for the Costco Auto Buying program which I utilized for my purchase. The sales rep I dealt with was David Howell. He was knowledgeable about the program and the discounts included on accessories as well as the many features of the car. And he was friendly and personable. I am the proud owner of a new CR-V at what I feel was a good price. The financing portion also went very well. Took about 30 minutes and got a great rate. I have used this dealership many times over the years and never been disappointed.

Good experience. Staff was courteous and efficient.

Looking for online for a nice used car. Super nice staff.fast response and fast emails for financing. I got contacted by a sales rep and a email from the GM.

excellent service anything i need or questions I have concerning my car they always take the time out to help and assist me in anyway!

The Service at AutoNation Honda Covington Pike is always second to none! I have been a customer since 2013 and I have never once been dissatisfied with the treatment I receive when I take my car in for servicing or whatever. Kudos to the entire Team!!!

Rizwan Khawaja, Sales Associate was incredible as was his manager. This was one of easiest and best experiences I have had purchasing a new car. This car was for my mom in TN and I am located in Texas, but the online constant communication and timely correspondence made the deal convenient and added to the decision to purchase from this dealership. The second part of the experience, my mom lives about hour and 1/2 from the dealership and Rizwan delivered the car in person to her home so she did not have to come to the dealership. This made a huge difference and my mom is extremely happy with her new car.

I always enjoy my experience at Honda on Covington Pike.

Excellent experience again at Honda. They did a thorough job and as always the representative explained what they would do and then what was found during the inspection. I always take my car to AutoNation.

With everything going on in the world today, Honda brought a sense of things are getting better. Needed my oil changed and was accomplished in minimum time, and then I was on my way. Thanks Honda !!!!

I bought a 2005 Mazda 3 in December of 2019 from the used car dealership at AutoNation Honda on Covington Pike. Here has been my experience: I found the car's listing on one of the car sites, I can't remember which one. I went by to look at it and the salesman (real nice middle eastern guy) explained that it was waiting to have the speed sensor replaced, but since it was a manual he agreed to let me drive it just around the block, so that was cool. It was everything I was looking for and I instantly fell in love with it. I told him that I wanted to put a deposit down to have them reserve it for me so it would be removed from the listings while I waited for the part to be replaced so I could test drive it at higher speeds. The sales manager that was working that night, Joe Carter, didn't require me to put any money down but he did claim to reserve it. Although, I did continue to see it listed on the other websites. Another lie he told me was that I was basically guaranteed financing, which I guess wasn't exactly a lie. None of the banks would finance the car because it wasn't worth what they were charging for it and the banks would only finance a minimum of $5k. I had $3k saved up. They did eventually call me with a bank's offer to finance it at something stupid like 21% interest! I told them no thank you and sadly walked away from MY car with my head hanging low. A couple weeks went by and no one bought her so I got an email from that night salesman guy (not the manager) saying the price had been reduced to $4000. I still didn't have enough to cover the cost and taxes, but after some rallying on my part I managed to get the difference needed made available to me. I emailed the sales guy and told him I wanted to buy it. They were still waiting for the part to be replaced so I had to wait like another week for them to finally do it. When they said it was ready I went in but the sales guy I had been working with wasn't in that day and unfortunately it was my only day off. So instead Joe the manager had another sales guy help me. This guy was a big young black guy who was unprofessional and immature. He was upset because it was almost closing time and when Joe the manager told him to go get some form that was needed for me to sign, the guy just straight dipped! He went home and left me just sitting there. After like 30 minutes I went up to Joe and was like..."umm, where's your guy?" And can you believe that guy didn't get fired?! Anyway, so Joe the manager had another sales guy come help me (because apparently it takes a village to sell me a car). This guy was a real nice older black gentleman. I wish I could remember his name because he is really the only good part of my whole experience simply because of his genuine kindness. So he finished my paperwork and I happily drove away. That's just part one. Part two is all about my ordeal getting a key fob for the car. It didn't have any, even though those cars came with them originally. I thought they should include them automatically with the sale of the car, but Joe the manager wasn't being too cooperative. Well, after his sales guy left me sitting there I told him he needs to give me a key fob now just for my trouble. Tbh, I should have gotten a lot more than one key fob for being walked out on. Like I said, the key fob should have been included imo. What they should have given me is oil changes for a year! So you think that is the end of my experience with them, right? Nope. It took me like 2 months, several failed attempts by their contractor, and many phone calls and emails from me just to get ONE key fob. They didn't even give me two. Aside from that, I love my car. It runs great (which has nothing to do with the dealership and everything to do with the previous owner). I would NOT recommend this place, but if you see your car listed there don't not go, just go with fair warning that this place is ridiculously unprofessional.

They staff was very friendly and got me out in a timely manner

I had issue starting out with my buying process, got the run around at the beginning, but the dealership redeemed itself later on. The vehicle was deliver to my home and paperwork was completed as well there to protect our safety due to COVID 19.

Repairs and maintenance were well explained, the job was well done

I got my second oil change on my brand new car and 3 weeks later found that the oil cap had not been put on . Oil was everywhere under my hood. The service manager was not apologetic and now I feel like my new car is ruined, although Auto Nation Covington Pike ?claim ? everything is ok. I don?t expect this typic of novice neglect from a Honda dealership. The GM did not return my call either. I will NEVER get my car serviced at this location again!

Everyone was so quick to help.. Great Customer Service!!!

The customer service was good............................................................

Since I purchase my car i have not had the best experience with customer service at AutoNation. The person who assisted me yesterday was wonderful, he was working the desk by himself and had a great attitude, his customer service was wonderful. this is the first time having service done on my car that i really did not have an issue and felt like someone cared about me as a customer. Auto Nation need to hire more people like him to work with their customers he gave me the respect and the attention customers should receive from a company they a doing business with no matter who they are.

5 star i am very comfortable with their service for many years

Professional. Helpful. Timely. Answered my questions fully. Thank you.

It was time for an oil change and maintenance. Great service, fast and thorough. Friendly and helpful. We would highly recommend them.

Once again a 2 hour wait for a scheduled oil change and air filter change! I was charged an additional $15 for a “shop fee” to put in an engine and a cabin air filter that no one told me about at the beginning of the service. I have the tire warranty but they said I didn’t need the tire with the gouge in it fixed and as soon as I left, the tire light was on. I am back here now so we will see how long I have to wait this time. I have never been so thankful to have my last “free” oil change done! This has been my experience EVERY time I have come to have my car serviced here. Justin was my salesperson and he couldn’t have cared less about my issues. Update-30 more minutes and they send in a girl to tell me they “just forgot to recalibrate the tires”. Neither the service person nor the service manager ever said a word. The worst customer service I’ve experienced in a while.

Great experience. Quality care. Salesman was courteous and have car waiting when we arrived. Observed Social distancing, while providing prompt service.

They had a good selection to choose from and made the process very easy .Great customer service. I would recommend Auto Nation to anyone looking to buy a car.

Efficient and straightforward service recommendations

Mike at AutoNation Honda on Covington Pike is very professional and his people skills is awesome!!

We had car trouble while in Memphis on our way home to Illinois. I called AutoNation looking for help. They got us in right away, fixed it and advised us on how to avoid this problem in the future. Very helpful, will go to them again if we are in the area needing help in the future.

The service I needed was done without an appointment. I did not have to wait a long time. Car is running very smoothly.

I Enjoyed my experience and made a new friend also. Overall I walked away feeling like I got a steel and not feeling like I was stole from or tricked Scott Alexander made it a great experience.

Dropped off car a day early for a next morning appointment and they were able to complete the recall repairs the day I dropped it off. Fantastic service and a pleasure to work with.

I Enjoyed my experience and made a new friend also. Overall I walked away feeling like I got a steel and not feeling like I was stole from or tricked Scott Alexander made it a great experience.

Had my oil changed yesterday and the service was GREAT! I got there around 4:30 and was out of there before 5:30. The young man that took care of me was very good. Before they would do additional work on my car he would ask me. He brought out the air filter and showed me that it needed changing but he just asked me if I wanted to change it today. Great service! I love AutoNation Honda and my new honda.

Overall satisfied with car repair services and customer services

Good service didn’t have to wait long.

Douglas greeted me when I arrived. He explained the Honda Odyssey recall process. He told me of the time frame of the repair and guided me to the waiting room. He was very helpful and gave great customer service!

I recommend them for getting the job done . If they can help you get ready for much Love being shown. I’m proud to be a part of the Honda family.

Brought my Odyssey in for 5,000 mile service and was told there were recalls on the vehicle. Still out in less than 2 hours.

I must honestly say this time in my purchasing a vehicle was Absolutely terrific.

Great plan to buy car. Used cost auto and loved it.

Very satisfied with the product and the other service providers are busy but just wanted to make sure I have the correct email address for the occasion of the car.Rnyf envy I got to see the complete family at Honda.

Customer service was excellent and the work on my car was completed on good time.

Me Howell was great throughout the entire buying process.

Very pleased with Honda Employees and Service. I purchased my Honda there and have taken it there for serving since that time. Still drives like a new car.

The people in the service department are kind and efficient. I?m always feel as though I?m treated special.

Receptionist wasn?t too inviting. He was on his cell phone when we asked a question. We were still seeking clarity that we never received. I was told one thing over the phone, but in person I was told something different (about the vehicle?s issues) I called back to see about getting my car repaired, and none of my information was recorded in the history log. Therefore, they couldn?t quote me a price or tell me what the issues were. I paid $69.99 for a diagnostic test just for this. I love Honda; however, I won?t ever go back to the one on Covington Pike in Memphis, TN.

I love Autonation Honda. I've been buying cars from them for several years. Very friendly staff , pricing and maintenance.

We were treated awesomely from the moment we stepped on the premises. Everyone worked together as a team to make our buying experience as stress free as possible.

Good service, nice crew, met expectations, timely, helpful

Very pleased with my overall experience. Customer service very friendly and efficient.

I received great customer service. The repairs were very pricey but the service was fine and people were nice. I take it there a lot for the oil change and tune up. But I wish they had better discounts for senior citizens and return customers.

Very nice people. Great Service

Auto Nation Honda on Covington Pike employees are the best! I’ve purchased my last two vehicles with them and has had them serviced over the last 10 years. Staff are always pleasant, attentive and provide quick and excellent service.

Mike was very professional and helpful as usual during my oil changes.

Great service as usual. This location has a good and friendly staff. My waiting time is good too.

I recommend AutoNation to all I know. I was greeted by Josh my Service Manager before I exited the car. He checks and recommends the different services my car needs never trying to "sell me" when I decline a service I do not feel is needed. The dealership has excellent mechanics and has always fixed my car in a timely manner. I trust the dealership and they are open to listening when I do not feel things are right. They strive to please customers so they feel they got the best parts and service at a fair price.

I waited on my car to have the oil changed and tires rotated. Took about 40 minutes, not bad. See you next time I have maintenance due.

Fast service. I dropped my vehicle off and they were done in no time

Great service. I will be purchasing from Honda again in the future.

Outstanding service. Very friendly and efficient staff with great follow up. Won’t take my car anywhere else for service! Best dealership I’ve ever been to.

I was impressed by their efficiency, from dealing with many customers at once, to the knowledge and information they shared with me, to the repairs themselves. I was in and out in under an hour, learned a thing or two, and was comfortable the whole time. I would absolutely recommend this location to others. 10/10, great experience!

They did a Great job and they were fast. Also, it was easy to schedule.

I always have a great experience here. The staff is friendly and very helpful. Always a quick and easy process!

Great experience service was done in a timely manner

Doug, in the service department was very helpful. I own a high mileage Honda pilot, and he provided extra information on the tires, and recommendations/options. Thank you!

Very pleased with Doug, my Service Representative in the service dept.

They were very nice helping me find what I needed and insured me they inspected the car I got before i was up for sale, had lots of cars that were well recommended by car fax as well

Overall a very nice experience. Would have liked a quicker response to counteroffer , 3 days I thought was excessive, but overall very nice

Mike was my service guy today. He was very polite and explained everything to me about my car. Highly recommend this dealership and Mike

This is our second car from this dealership and we won?t buy a car anywhere else.

The customer representative answered all of my questions to my satisfaction. They completed the service on my car as requested.

Rizwan and Ron made the process very easy. They are continuing to provide me with excellent customer service even though the purchase is already complete. Thank you guys!!!

Great service and an awesome place to do business.

Service personnel was easy to work with. Explained what the issues were.

They were very helpful and friendly. My low tire pressure gauge was lit up when I picked my car up. I called back and he said to bring my car back and they would check it for me.

I purchased my car here in 2016, and have faithfully had it serviced by these folks since then. I have not gone anywhere else and wouldn?t unless I had to. They are friendly and truthful.

Great experience!! You will most definitely leave off the lot with a car!! Very awesome people!!

The kindness and respect that's shown and the knowledge of the products (vehicles) they sell is noteworthy. Everyone is professional (Front desk, sales, customer service...) and I enjoy the atmospheresalesman (Terrance Wilks) is the greatest. After I purchased my 1st vehicle with him, I don't have to worry about anything. He knows what I like and he remembers. He calls, tells me about the new models, the incentives and all the bells and whistles that have been added and I am ready to upgrade. PLUS Honda is a good brand of vehicle to own.

We are very satisfied with our purchase and the process was fairly easy and the Kristin was super helpful. I am sure we will be return customers.

They screwed me over. Told me I didn’t have to pay my payment on a car I traded in that month because of the 10 day window I was in. Now it’s been a month and my car that I traded in is not paid off and the car I traded in is telling me if I don’t pay a payment my credit will be negatively affected. I was mislead in buying and trading in a car. I will never do business with this company again

Mike, in the service department is always helpful and does a great job. He is professional and gives me confidence in the work. The whole service department takes good care of the customers.

Everyone we dealt with was polite and very helpful. They were very interested in what we wanted and were able to make it happen!

I got an oil change at Cov Pike Honda yesterday afternoon from 3:40 until 5:20 and was told it would take one hour and 10 mins. After one hour and 20 mins I was told that there was someone in front of me and they had started to drain the oil out. So it took an additional 20 mins or so. And I stayed there a total of an hour and 40 mins for just an oil change. Is there just one mechanic working over there? Guess I will go back to Wolfchase next time. At least they have a shuttle so I'm not completely wasting my time - and alot of it just for an oil change!

My experience was easy, and Terrance along with his team were awesome.

Thank you Rizwan and Steve! You guys made the car buying experience so easy and enjoyable for this first time buyer! Definitely will keep y’all in mind in the future and recommend you to others! Love my new-to-me Honda Civic Hatchback!

The service writer was the best I?ve ever dealt with! Very professional!

I went in for an oil change and they got it knocked out quickly and easily.

When our car did not start in Memphis while on a road trip there, we got it jump started and told the battery was down. We drove to AutoNation. They greeted us like old customers, took our information, pointed us toward the waiting room and told us they would check our car and let us know. Very comfortable waiting area and we were there for only a short time. The service representative came to get us and told us our car was ready to go. They had checked the battery and it needed replacement which they did which was under warranty. The experience at AutoNation Honda was very pleasant, easy and professional. We would recommend AutoNation to anyone needed service for their Honda. Thank you AutoNation for helping us! Rex and Allene Donley

This is a great place to handle all of your automotive needs. We sell vehicles..service them and we have a huge network to help accommodate your needs. Super fun place to work too. Come see us..😁

Service rep said it would about an hour and a half to have the oil changed. I asked him about the status of my car after I had been there for two hours and he said he didn?t know what the status was. Amazingly ten minutes later my car was ready.

Great customer service .. professional staff. Warranty on vehicle. My son has a Honda and is very happy with the service department.

We were referred to Autonation thru our Costco new car offer. We met with Rizwan and we can?t say enough about how smooth our process went. We only had a limited time to spend and he worked quickly and efficiently! Trent, the sales manager was great to work with. The finance clerk did a great job also!

THIS PLACE TAKES ADVANTAGE OF THE ELDERLY. BEWARE. I've used the service department for a couple years now and felt like I could trust them. I sent my 80 year old mother with her "certified used" 2015 Honda Civic she purchased from the same lot in May. She drives a total of maybe 100 miles a week. They convinced her she needed $500 in Brake, Transmission, and Fuel service, all of which should have been done before she even purchased the car since it was "certified used." She is on a fixed income and they didn't even offer a discount for all the services they scammed her for. I've never had a problem with them when taking my vehicle in for service. Rest assured, they won't get her again. I'm not even sure at this point if I'll take any of my 3 vehicles back here for service. They should be ashamed of themselves taking advantage of old ladies!

THIS PLACE TAKES ADVANTAGE OF THE ELDERLY. BEWARE. I've used the service department for a couple years now and felt like I could trust them. I sent my 80 year old mother with her "certified used" 2015 Honda Civic she purchased from the same lot in May. She drives a total of maybe 100 miles a week. They convinced her she needed $500 in Brake, Transmission, and Fuel service, all of which should have been done before she even purchased the car since it was "certified used." She is on a fixed income and they didn't even offer a discount for all the services they scammed her for. I've never had a problem with them when taking my vehicle in for service. Rest assured, they won't get her again. I'm not even sure at this point if I'll take any of my 3 vehicles back here for service. They should be ashamed of themselves taking advantage of old ladies!

My experience was a good one. David was extremely courteous. He did not pressure me to purchase anything. He answered all my questions and made me very comfortable when I finally decided to make my purchase.

Nothing unusual to report. All went according to schedule and I had updates as to when to expect my car to be ready.

This was my first visit to Autonation Honda Covington Pike and it did not disappoint. Andy was friendly, honest, and communicated thoroughly with me throughout the day on the status of my truck's service needs. I was also happily surprised that they offer a complimentary shuttle that drove me back to work so I did not have to wait there while my truck was being repaired. For any of my Honda needs, I will be returning here. The customer service is outstanding and the service was fairly priced. Do yourself a favor and ask for Andy when you visit!

Very friendly and competent process, led by Andy. Really quick turnaround. Really helped us out when the service light came on right at the start of a 2100 mi. Road trip. Lifesaver! Thanks so much !

Everything was done in a professional and concerned manner. The courtesy car driver was a careful driver.

Thanks Mike for a job well done at Covington Pike.

A pleasant experience, the best I've had in my car buying history.

I would never recommend this place to anyone. I worked with a Salesman who agreed on a deal and backed off of the deal in the next few minutes. The reasons provided by him was ridiculous.

Car buying should always be made as simple and pleasent as we experienced here. From start to finish.

Nice people ,no haggling ,great experience, will be back ,and yes I have already recommended a friend or two and there will be more to come.?

This was our second vehicle purchase with auto nation. Both experiences were great. Trey, the salesman found the vehicle we were looking for and worked hard along did the sales and finance managers to get the deal we were looking for even when I thought there was no way it would work.

I loved everything about Honda autonation I love my Honda this is my second Honda accord. the staff was friendly, clean wait area, well informed on the wait time. overall everything was great.

My experience at auto nation/ Honda was the best, as usual; prompt,courteous & professional!!I was impressed because I had a nail in the sidewall of a tire & Mike informed me that, because I took his suggestion, July,'19,& put a new set of tires on my wife's car, the new replacement tire was "no charge"! They Keep Service Records!! Thanks Mike.😃

So I called and asked for the service manager, Jay Picket, Pinkney, Pickering, something like that, he was having issues pronouncing it so I was unclear when he hung up on me. I managed to tell what happened. He basically said, “Yeah, lots of cars come in like that, and we change the bags. That’s all we are required to do - North American Honda will change the bags on cars in junkyards. It doesn’t matter the car condition. They could have asked you about checking the light, but I don’t see where that warrants a low rating.” I provided an example: if you buy new tires, and they put them on the car but they don’t fill them with air, are you able to make use of what you received? He replied he doesn’t see the correlation. I said, ya know, I see why the service is like it is. You’re replacing bags to get the fee - not for customer safety. This is lawsuit prevention...You really don’t care. It’s sad to see that from someone that represents Honda...even at one dealership.

I went in with my sister and drove off in a 2019 Honda Accord 2.0 sport. thank you, Terrance Wilkinson.

They swapped the air bags only. Left the air bag indicator light on and didn?t bother to ask about servicing it. However, hassled me over routine maintenance tasks like brake fluid swap. I asked if the bags they just installed would work - the reply was probably not with the airbag svc light on. Really? Thanks wise guys. I?m calling Honda when I have time in my schedule.

I love my new Honda Accord. David Howell made everything so easy for me. He was professional and polite. He helped me find the perfect car for me. I especially appreciate that he paired my car Bluetooth to my phone so I can drive hands free. He showed me how to use and find all of the features on my car. The safety features are amazing...so grateful he turned those on for me. I highly recommend David Howell to anyone looking for a car.

David was the salesman and he was very thoughtful and informative wasn't pushy like alot of salespeople. went through all the features of the car not only while looking at it. but again after I purchased it. called me a few days later to make sure that I loved my new car and to see if I had any questions about it. I am very HAPPY and would highly recommend them to Anyone who needs a vehicle.

I've always been pleased with the professionalism of the staff I came in contact with. Always satisfied with explanations and care of my car.

Gabe was awesome and helped me and my mom a lot! Definitely will recommend him to my friends and family.

I brought my car in for an oil change and was very pleased with all aspects of the service department.

The service manager was very professional and courteous. I arrived at my appointment time and they promptly took my car and did the recall repair work. Total opposite experience than I received at AutoNation 385. Great job Covington Pike Honda. Thank you.

I was very pleased with my overall experience purchasing my new car.

The service was great from the salesman to the financial officer.

Steve Rogers was wonderful! He walked me thru the process-which was easy breezy-he was knowledgeable, witty, and made the whole experience enjoyable. I got a great price on my CR-V and love love love it!

I arrived expecting to need new tires, something done to my breaks and an oil change. They did an oil change and the systems check that included everything. I spent $66.00! Trust is not earned easily. When I say the service personnel are only going to have do what is necessary trust me. They also took care of a recall job in my door locks. Thank you Mike/Mark.

The process was easy and not pressured. I walked in one day and spoke to Kristin. I had an idea of the kind of car that I wanted, so she took me to look at it as well as the trim just below it. After looking at the car and test driving it, she let me demo it for a few days. Upon returning, I purchased the exact model that I had tested. Warranties were offered for everything I could think of needing covered.

Mike was a great help in explaining what was done for my car. He?s knowledgeable and got everything I needed done in such short notice! Definitely your man if you go to AutoNation Honda!

Great working with David. Very thorough. No stress pricing.

Hey Mike It’s Kilocean I just want to thank you for making my transition easy you were very quick and knowledgeable. I was in and out unlike most other deals you rock continue the great customer service

I would like to thank Ron Wood, Terrance Wilkins and Trey Wilson for helping me get my new Honda Civic. The staff here are amazing. They made my car buying experience enjoyable and memorable. I couldn't be happier with my experience. They worked so hard for me and I appreciate that so much. I definitely recommend Auto Nation Honda Covington Pike. Thank you guys for all of your help!!

I had an awesome experience. My salesman provided outstanding customer service. He made the whole ordeal a pleasant one. Not to mention, I love my car! #HONDANATION

Excellent as always , good service and great attitudes.

Clif was wonderful and got me everything I needed!

I had to buy a new car and was stressed about the whole experience. Scott Alexander took care of me here and the car buying experience was great. The staff in general were very pleasant and nice and they have a great inventory.

I had a very good experience at AutoNation Covington Pike. The staff is professional and work with customers in achieving their expectations in obtaining their choice of purchasing a vehicle. My dealer was fantastic and helped me obtain my dream car. My dealer name is Terrace Wilkins. He has good personality and attitude. I?ll give him a 10 in customer satisfaction.

It seems like an auction when settling up the price of the vehicle. Pushing you to add more warranties while purchasing the car which is too unprofessional. I will not recommend anyone who would like to bid a new vehicle and welcoming environment. The salesman was good though.

Express Oil Change was fast and friendly, I will be bringing all my vehicles here for service....

The folks at AN honda on Covington Pike in Memphis are always great. I've bought or leased multiple cars and done lots of service. Great experience all-around.

Great service dept! I was given a ride to and from home due to a part for the tailgate that had to be ordered.

I was a little disappointed. The salesman called me on phone and told me I was approved and told me what my payment would be but when I did all paperwork it was $93 over the amount she told me and I was not pleased at all.

Very comfortable waiting area while waiting on your services to be done. They have doughnuts in the morning, coffee, cappuccino machine, popcorn. Very friendly staff.

My customer service agents Pam and Mike were very knowledgeable in their job but most of all had excellent people skils, nice and poliet and made sure every aspect of my vist was taken care of very well.

simple, easy, straight forward and happy. i got everything i wanted from David and Covington Pike AutoNation Honda, Memphis TN. actually, this was second Honda i bought from this dealer. i had very good experience too last time. i promised i would recommend this dealer to my friends and colleagues. this is the right way to do business in a long run. i may buy another car later for my daughter in 3 years, thanks.

Excellent service always! I have been a customer for years (20 years to be exact). I have never had a bad experience at Auto Nation Covington Pike. I even bought my new Honda there. They treated my 18 year old car just like the new one! Great people, great service, and great company. I will never go anywhere else.

Team is very helpful and answer ur questions and fix the problem easily pam in service handled everything in a quick timely fashion

Very fast and professional. I would highly recommend AutoNation Honda!

I came to this Honda dealership to have a safety recall fixed on my Honda Accord. At first I went to the wrong building, and Trey Wilson was kind enough to show me where to go and tell me about other offerings at Honda. Zach Maupin was the Service Manager who helped me with my service and he was kind, patient, and answered all my questions. All the staff were friendly, and I had two recalls fixed on my car in about 90 minutes, exactly how long they said it would take! I will be back here for oil changes and other service needs for my car.

Service manager is not customer friendly and instead of trying to solve your problem he just regurgitates the dealers policy and procedures. I purchased two cars last year 1 new and 1 used. the battery failed 10 days outside of 1 of the 2 warranties I had. Jay showed no customer concern, no customer empathy, and not accept the fact that if the battery is bad now it was bad 10 days ago. I will not being going back there, I will not even let them put air in my tires.

Very Pleasant, Straight forward and awesome deals. The people worked hard to get me the deal that I wanted.

Walter Crawford was he best this was our second purchase through him. 5 stars

Trey is Very helpful and knowledgeable!!! Pleasant experience

The customer service was excellent. It was a beautiful day and I sat outside for a while and everyone was very friendly and helpful. They made you feel right at home.

Very pleasant car buying experience!

Just needed an oil change. Called and they took me immediately. Quick, less than an hour. Courteous and thankful

Seamless New car buying experience. John (New sales car manager) & Bill (salesman) made the purchase easy. They answered every technical, pricing, and financing question with patience while expressing a true eagerness to “get it right”. Bill was fantastic, knowledgeable and bent over backwards to help me make the correct choice picking Year, model, and tech pkg. Thanks Autonation!!

Mr William Nabors, outstanding sales rep

had a great experience and deal on a new honda odyssey van at autonation honda

The staff was friendly and professional. The staff made leasing my Honda a breeze.

Great experience, totally recommend Sales team at Honda Convington Pike

I found the vehicle I wanted.. Gabriel Aguilar and Jo Carter made it happen. Awesome folks to do business with.

Brought my car in to be appraised and I was told that they would give me a little under 2,000 for my car. I did not accept the offer. Then the manager and salesman started to blow my phone up for days even after my visit trying to persuade me to come back claiming that they wanted to offer me more for my car if I would come back. I felt that they were very shady. The calls/texts continued even after I told them I wanted to keep my car and not do business. I also feel as if I was overcharged for a tune up and oil change. I found a great guy who works on Hondas. He fixed the problem and my car is running great. Im glad I kept my car and did not trade it with them.

Staff is very helpful. I believe the work is truly done and done well. Answered my questions completely.

Awesome people!!! They are super friendly and will help you to the fullest. I love my car.

Customer services is EXCELLENT!!! And.... we love our new Honda.

Great service and attention to the customer

Great overall experience, had a repair in a couple of hours and great customer service. :)

Great overall experience, I had a repair in a couple of hours and also they have a great customer service. Super satisfied.

Terrance and his Team made our car buying journey like a dream, no stress no pressure great customer service .. 5 stars ⭐️ ⭐️ ✨ ⭐️ ⭐️ You guys Rock

Had a broken gear shifter knob and was pleased it was covered under warranty. Was in and out of the service department in less than 30 minutes. Thanks!

On trip.. had an issue that needed repaired before I could continue. Service department me got me in and out on my way . Great service.

Excellent customer service. They always take great care of my Honda.

No hassle

I drove 3 hour to buy a low mileage Used Jeep Wrangler TJ. The vehicle was as described and so far no real surprises. The salesman Will Frazier was a pleasure to do business with, I highley recommend him to anyone visiting this dealership.